Inspection Reports for
Bickford of Portage

The facility did not provide Resident A appropriate care which led to a hospitalization and contributed towards Resident A’s death in October 2025: established. Additional findings regarding the service plan not being updated and conflicting information: established.

Two violations were established: the facility failed to provide appropriate supervision, assistance, and emergency medical intervention for Resident A, and the service plan was not updated to reflect Resident A's increased care needs and contained conflicting information.

Resident A’s mental health is untreated: established. Additional findings: not established.

One rule violation was established related to the facility's failure to ensure timely medical intervention and protection for Resident A.

The home was found in non-compliance with 5 rules; a written corrective action plan was required before the license is renewed.

Resident A is violent towards staff and other residents and the facility did not appropriately address it: established. The facility does not have a working staff schedule: not established. Additional findings: Resident A’s service plan was not updated to reflect preventative measures to prevent exit-seeking behaviors — established. Incident reports were not documented in accordance with the rule — established.

Three violations were established: the facility did not maintain an organized program to provide protection, supervision, assistance, or supervised personal care for Resident A; Resident A's service plan was not updated to reflect preventative measures to prevent exit-seeking behaviors; and incident reports of Resident A’s aggressive and violent incidents were not documented in accordance with the rule. The allegation that the facility does not have a working staff schedule was not established.

Caregivers provided care to residents positive for Covid-19 and also to residents without Covid-19: not established. Residents are not changed and showered: not established. Facility has insufficient staff: established. Food is cold: not established. Additional findings: not established.

One rule violation was established related to insufficient staffing; other allegations were not substantiated.

Found in compliance with all applicable rules and statutes.

Staff did not provide care in accordance with Resident A’s service plan: established. Additional findings: none.

One violation was established for failure to provide care in accordance with Resident A’s service plan, specifically related to nephrostomy tube care.

The new 16-bed memory care unit was found compliant with applicable rules and the Alzheimer’s program statement met requirements. The capacity increase from 55 to 71 residents is recommended for approval.

The study determined substantial compliance with applicable licensing statutes and administrative rules. No rule or statutory violations were found.