Inspection Reports for
Brookdale Ocean House

The facility was found to be sanitary, appropriately furnished, and compliant with all applicable regulations. No deficiencies were identified during this inspection visit.

The complaint investigation was unsubstantiated. Allegations included insufficient staffing, residents left soiled, inadequate supervision of fall-risk residents, and delayed response to call buttons. Evidence gathered did not support these claims.

The investigation found the allegations unsubstantiated based on interviews with residents and staff, observations, and record reviews. Staffing was deemed adequate, residents were not left soiled for extended periods, fall-risk residents were properly supervised, and call buttons were answered timely.

The complaint included allegations that the licensee did not ensure enough staff to meet residents' needs, staff left residents soiled for extended periods, staff did not properly supervise residents at fall risk, and staff did not answer call buttons timely. The investigation found insufficient evidence to substantiate these allegations.

The investigation included interviews with residents and staff, observations, and record reviews. The evidence gathered indicated that the allegations were unsubstantiated, with staff providing adequate care, supervision, and timely assistance to residents.

The complaint investigation was triggered by allegations including unsanitary meal preparation, improper food storage, inadequate food service, and equipment disrepair. After thorough investigation including staff and resident interviews, kitchen and dining area tours, and record reviews, all allegations were found unsubstantiated.

The investigation found no preponderance of evidence to support any of the allegations. Interviews, observations, and record reviews indicated that food handling, storage, sanitation practices, food service adequacy, and equipment condition met regulatory standards. All allegations were unsubstantiated and no deficiencies were cited.

The complaint involved two allegations: 1) Facility staff did not dispense medications as prescribed, specifically medications #1, #2, and #3 for Resident #1. 2) Facility staff did not respond to Resident #1's call button, with reports of three unwitnessed falls and delayed response times ranging from 18 to 32 minutes. After review of records, interviews, and observations, both allegations were found unsubstantiated.

The investigation found no preponderance of evidence to support the allegations that medications were not dispensed as prescribed or that staff failed to respond to the resident's call button. Both allegations were determined to be unsubstantiated and no deficiencies were cited.

The facility was found to be in full compliance with no deficiencies observed. All resident rooms, common areas, and safety equipment were inspected and found to be properly maintained and hazard-free.

The complaint involved three allegations: staff mishandling a resident's medication, inadequate supervision, and delayed medical attention. Interviews and record reviews did not support these allegations, resulting in an unsubstantiated finding.

The investigation found all allegations to be unsubstantiated based on interviews with staff and residents and review of medication administration records and staff training. No deficiencies were cited.

The complaint investigation was triggered by allegations that the licensee does not keep facility elevators maintained in operating condition, staff do not respond to residents' call buttons in a timely manner, and staff do not provide residents with timely meals. After interviews with residents and staff, record reviews, and observations, all allegations were found unsubstantiated.

The investigation found that although the allegations may have happened or are valid, there was not a preponderance of evidence to prove any violations occurred. All three allegations—elevator maintenance, staff response to call buttons, and timely meal provision—were determined to be unsubstantiated.

The complaint investigation was initiated based on multiple allegations including staff not treating residents with dignity and respect, inadequate food service, uncomfortable environment, failure to issue refunds, and not meeting residents' needs. After interviews and evidence review, all allegations were determined to be unsubstantiated.

The investigation included interviews with residents, staff, and a witness, as well as facility observations and record reviews. All allegations were found to be unsubstantiated due to lack of preponderance of evidence to prove violations occurred.

The complaint involved allegations that staff did not provide fluids when requested, did not ensure privacy, and did not treat residents with dignity and respect. Interviews with residents and staff, observations, and record reviews did not support these allegations. The complaint was deemed unsubstantiated.

The investigation included interviews with residents and staff, observations, and record reviews. The allegations were found to be unsubstantiated due to insufficient evidence to prove the alleged violations occurred. No deficiencies were cited.

The facility was found to be clean, well-maintained, and in compliance with Title 22 regulations. No deficiencies or citations were observed or issued during the inspection.

The complaint alleged that the facility did not safeguard a resident's personal belongings. Interviews with staff and residents indicated that personal belongings were generally safeguarded. The resident who reported missing items had no proof of who took them, and the caregiver suspected was no longer employed. The facility provided a personal property document which did not list the missing items. The allegation was deemed unsubstantiated.

The investigation included interviews with staff and residents and a review of evidence. The allegation was found to be unsubstantiated due to insufficient evidence to prove the claim, although the resident believed personal items were missing from her room over two years ago during COVID-19.

The complaint investigation was unsubstantiated. Allegations included failure to adhere to the Admission Agreement, unmet resident hygiene needs, and staff not meeting resident needs. The Licensing Program Analyst conducted interviews with residents (R1-R9) and staff (S1-S4), reviewed service documents and Personal Service Plans, and conducted a plant inspection. No evidence was found to support the allegations.

The investigation found no evidence or witnesses supporting the allegations. Interviews with residents and staff, document reviews, and a plant inspection revealed that the facility adhered to the Admission Agreement, residents' hygiene needs were met, and staff met residents' needs. All allegations were determined to be unsubstantiated and no deficiencies were found.

The complaint alleged that a resident was charged for services not received. The investigation included interviews with facility staff and review of resident records. It was found that the resident was considered a community member as of the admission agreement date and charges started accruing then. The resident's insurance claim was denied, and the resident was responsible for repayment. The allegation was unsubstantiated.

The investigation found that although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violation occurred. The allegation was determined to be unsubstantiated and no deficiencies were cited.

The facility was found to be in compliance with all Title 22 regulated areas, including safety, sanitation, infection control, and emergency preparedness. No deficiencies were cited during the inspection.

The complaint investigation was unsubstantiated. Allegations included resident death due to neglect, improper room maintenance, inadequate assistance, and mistreatment. Interviews with residents, staff, and review of records found no evidence to support these allegations.

The investigation found no sufficient evidence to support any of the allegations. The resident death was due to COVID-19 related pneumonia after being out of facility care. Residents' rooms were properly maintained, staff properly assisted residents, and no mistreatment was found.

The allegation was that the facility did not release resident's records to the resident representative. The investigation found that the facility received a records request from an authorized legal representative, responded by providing the records in parts, and residents confirmed access to their records. The allegation was unsubstantiated due to lack of preponderance of evidence.

The investigation included interviews with staff, residents, and the Executive Director, as well as a review of records. The evidence did not substantiate the allegation, as records were provided to the authorized representative after a request, and residents confirmed access to their records.