Inspection Reports for
Brookdale Olympia East

The investigation involved complaints about quality of care, physical environment, and resident rights. The facility failed to answer call lights timely, substantiating a failed provider practice with citations written. Other allegations about raised toilet seats and scooter use were unsubstantiated.

The follow-up inspection found no deficiencies and confirmed that the facility meets Assisted Living Facility licensing requirements. Previous deficiencies cited under WAC 388-78A-2660-1 and WAC 388-78A-2660-2 were corrected.

The original complaint investigation (Complaint #207490) was regarding failure to have residents' medications available for administration, resulting in missed medications for residents 2, 4, and 5. The investigation found failed provider practice and citations were written. The facility failed to ensure medication availability, failed to implement alert charting policies for missed medications, and failed to monitor residents for adverse effects from missed medications. The facility changed pharmacies, and errors in paperwork caused delays in medication administration. The facility acknowledged responsibility and planned corrective actions.

The follow-up inspection conducted on 03/17/2026 found no deficiencies. Previously cited deficiencies related to medication services and policies and procedures were corrected.

This was a complaint investigation completed on March 10, 2026, concerning delayed staff response to residents' call lights. The deficiency was substantiated and resulted in a civil fine.

The facility was fined $1,500 for failing to respond timely to residents activating call lights, resulting in unreasonable delays in care and distress for four residents, including one who soiled themselves while waiting. This deficiency was recurring from a previous citation dated March 27, 2025.

The complaint investigation (Complaint #187707) addressed four allegations: resident neglect, administration/personnel issues, physical environment concerns, and misappropriation of property. The neglect allegation was partially substantiated due to staffing and medication administration failures. The administration/personnel and physical environment allegations were unsubstantiated. The misappropriation of property concern was previously investigated and referenced in a separate deficiency statement dated 09/11/2025.

The investigation found a failed provider practice related to medication administration and staffing levels, with citations written. Other allegations such as resident neglect regarding showers and medications, physical environment issues, and misappropriation of property were not substantiated or addressed in this report.

The complaint investigation concerned misappropriation of property involving a resident missing money. Interviews with multiple staff and the resident revealed the facility failed to investigate the incident properly. The complaint numbers referenced are 185498 and 186657. The complaint was substantiated as citations were written.

The Department found that the facility failed to investigate and document investigative actions after a resident reported missing money, identifying a failed provider practice and citing deficiencies under WAC 388-78A-2371. The deficiencies were not corrected at the time of the investigation.

The follow-up inspection found no deficiencies; all previously cited deficiencies were corrected as documented in the report.

All violations noted during previous related inspections have been corrected. The facility was approved following this inspection.

The complaint investigation involved allegations of potential staff to resident abuse. The investigation found substantiated deficiencies related to failure to ensure required background checks for staff, resulting in citations.

The investigation found that the facility failed to ensure that staff had required national fingerprint background checks, placing 67 residents at risk. Citations were written for these deficiencies.

Complaint #127407 alleged a sprinkler malfunction. Investigation confirmed the sprinkler activation without fire or evacuation. No violations or injuries were found.

The investigation found that one sprinkler head was activated for unknown reasons without any fire present. There was no evacuation, no injuries, and the fire department did not respond; the facility's fire watch system was restored to normal status.

The complaint investigation involved three complaint numbers and focused on two allegations: failure to provide a 30-day written discharge notice and misappropriation of property. The first allegation was substantiated with a citation written; the second was not substantiated as no failed practice was found.

The investigation found a failed practice regarding the facility's failure to provide a 30-day written discharge notice as required. The allegation of misappropriation of property was not substantiated, as the facility paid for professional packing and stored the resident's belongings on-site until family pickup.

The investigation was complaint-related, triggered by an allegation that a medication cart was unlocked and accessible while unattended. The complaint was substantiated with a citation written.

The follow-up inspection found no deficiencies and confirmed that the facility meets Assisted Living Facility licensing requirements. Previously cited deficiencies regarding medication cart security were corrected.

The follow-up inspection found no deficiencies and confirmed that the facility meets the Assisted Living Facility licensing requirements. Previously cited deficiencies were corrected.

After review, the decision was made not to change the original Statement of Deficiencies report. The facility is instructed to begin correcting the disputed deficiencies immediately and submit a Plan/Attestation Statement within 10 calendar days.

This was a complaint investigation triggered by an allegation that the facility failed to provide agreed-upon care, resulting in a resident being on the ground all night after a fall. The violation was substantiated and resulted in a civil fine.

The licensee failed to provide care and services as agreed upon in the negotiated service agreement for one resident, which led to the resident being unable to summon staff after a fall and being at risk of unmet care needs. This violation resulted in a $200 civil fine.

The document does not contain inspection findings but serves to schedule a dispute resolution meeting for citations related to RCW 70.129.030 and WAC 388-78A-2371.

Complaint number 91724 alleged failure to provide assistance during mealtimes and failure to follow physician orders for altered diets. The investigation substantiated the failure to update nursing assessments for residents with feeding assistance needs, resulting in citations. Dietary services were found compliant.

The investigation found that the facility failed to complete updated nursing assessments for residents experiencing a decline in condition requiring feeding assistance, placing residents at risk for unmet care needs. However, the facility prepared residents' trays according to dietary manuals. The complaint was substantiated with citations written.

The visit was a complaint investigation conducted on July 25, 2023. The deficiency involved failure to investigate an incident properly and prevent recurrence. The deficiency was substantiated and resulted in a civil fine.

The facility failed to determine the circumstances of an incident and take appropriate measures to prevent recurrence for one resident, placing residents at risk. This deficiency was recurring from previous citations and resulted in a $500 civil fine.

The complaint investigation involved allegations of resident neglect and quality of care related to injury during transferring, and fraud/false billing related to charging for services not agreed upon. The investigation substantiated failed provider practices and citations were issued.

The investigation found multiple failed provider practices including failure to conduct thorough investigations of injury allegations, failure to provide required 30-day written notices for changes in care and services, and failure to obtain signed agreements for service charges. Citations were written for these deficiencies.

The complaint investigation dated 08/23/2022 found that the facility failed to conduct investigations for 2 of 3 sampled residents who experienced incidents, including alleged theft and injury of unknown origin. This failure placed residents at risk for further injury, delayed care, and emotional distress. The facility was cited for failed provider practice.

The follow-up inspection found no deficiencies and confirmed that the facility meets Assisted Living Facility licensing requirements. Previously cited deficiencies related to failure to conduct investigations were corrected.

The inspection identified multiple fire safety violations including failure to maintain storage clearance, emergency plan documentation, fire drill records, electrical hazards, and fire suppression system maintenance. All violations remain uncorrected and the facility was disapproved.

The complaint investigation (Complaint #60152) was based on allegations of a positive COVID-19 resident and disease outbreak. The investigation found multiple failures including lack of outbreak reporting, incomplete staff fit testing, improper PPE removal, and visitation restrictions. Citations were issued.

The facility failed to report the disease outbreak to the local health jurisdiction and the Residential Care Services department. Staff were not all fit tested for N95 respirators, infection control policies were not properly followed regarding PPE removal, and visitor restrictions impeded residents' rights during a holiday. Citations were written for these deficiencies.

The licensee failed to investigate an alleged theft incident involving one resident, placing the resident at risk of theft and psycho-social harm. This deficiency was uncorrected and previously cited on August 23, 2022, resulting in a civil fine.