Inspection Reports for
Crescendo Senior Living

The complaint alleged that staff did not ensure facility plumbing was in good repair. Multiple residents and staff were interviewed, with some residents reporting past plumbing issues and others denying them. No evidence of ongoing plumbing problems was observed. The allegation was determined to be unsubstantiated.

Interviews with residents and staff revealed conflicting accounts about plumbing issues. No plumbing problems were observed during the investigation. The allegation was unsubstantiated due to lack of preponderance of evidence.

The complaint alleged staff discrimination against a resident by prohibiting speaking Spanish and restricting a resident from participating in activities. Interviews with residents and staff, as well as facility observations, found no evidence supporting these allegations. The complaint was unsubstantiated.

The investigation found no substantiated evidence that staff discriminated against residents based on language or restricted participation in activities. Residents and staff interviews confirmed that residents are free to speak their preferred language and participate in activities. The allegations were deemed unsubstantiated due to lack of evidence.

The allegation was that Staff 1 grabbed Resident 1 and had them dangling for about five to seven minutes. Resident 1 corroborated rough handling but could not provide further detail or injury information. Other residents and staff denied or expressed doubt about the allegation. The investigation concluded there was insufficient evidence to prove the allegation.

The investigation included interviews with the resident, staff, and other residents. The allegation was unsubstantiated due to lack of corroborating evidence and conflicting statements.

The complaint investigation was unsubstantiated. Allegations included failure to ensure medication administration, unexplained bruising, inadequate supervision causing falls, failure to notify responsible parties, and failure to safeguard personal belongings. Attempts to contact the resident's responsible party were unsuccessful. Interviews and record reviews did not corroborate the allegations.

The investigation found insufficient evidence to substantiate the allegations. Medication administration records, incident reports, and interviews did not confirm the claims, and the allegations were deemed unsubstantiated due to lack of preponderance of evidence.

The inspection found the facility to be in compliance with all applicable regulations. No deficiencies were cited during the visit.

The complaint alleged that facility staff did not give the resident's medication as prescribed. The allegation was investigated and found to be unfounded.

The investigation included interviews and record reviews which showed that the resident was receiving medications as prescribed. The allegation was determined to be unfounded.

The complaint alleged that due to lack of supervision, a resident had an unwitnessed fall. The investigation concluded the allegation was unsubstantiated based on evidence including resident assessments, hospital reports, and staff interviews.

The investigation found that the resident experienced a fall while attempting to shower unassisted but was found shortly thereafter with no major injuries. The allegation was determined to be unsubstantiated as there was no evidence of negligence or lack of supervision by facility staff.

All previously noted items from the August 6, 2024 visit have been addressed. The facility is ready to be licensed, and information was provided about operating the facility within compliance and reporting requirements.

The applicant and administrator demonstrated understanding of community care facility licensing laws, including facility operation, staffing/medications, and general provisions/pre-licensing readiness. Signed documentation and photo ID were obtained.