Glenwell
Assisted Living & Memory Care · Cheektowaga, NY
Glenwell
Assisted Living & Memory Care · Cheektowaga, NY
Overview of Glenwell
Glenwell is a 120-bed adult home located at 2248 Old Union Road, Cheektowaga, New York, Erie County, operated by DePaul Adult Care Communities, Inc. The facility maintains a clean regulatory record, with seven inspections between 2021 and May 2025 producing zero deficiencies. The complaint rate of 5 per 100 occupied beds sits substantially below the New York state average of 49.9. No enforcement actions have been recorded.
Licensed nurses and certified nursing assistants staff the facility around the clock. Medication assistance and case management services are integrated into daily operations. Respite care is available for temporary placements. The facility offers continuous on-site clinical presence rather than on-call models, a structural advantage for residents requiring immediate nursing response.
Meals consist of three nutritious daily servings approved by a registered dietitian, plus an evening snack. Dining is included in the standard service package, eliminating variable food costs. The facility accommodates meal planning through a registered dietitian’s input, signaling attention to nutritional standards beyond basic provision.
Amenities include 24-hour staff access, emergency call systems in units, housekeeping and laundry services, beauty and barbershop services, case management services, life-enriching activities, medication assistance, and assistance with daily living activities. Utilities are included in the service package. The facility provides these services without allowing pets on-site.
Respite care is the specialized therapy offering, designed for temporary stays or trial periods. This service enables families to evaluate the facility and its care model before committing to longer-term residence. The respite model acknowledges transitional care needs common in older adult placements.
Litigation history shows two closed negligence cases from 2018 and 2022, both disposed through the court system. No active claims are pending. The cases have been resolved without public settlement details or recorded judgments.
Families should verify the scope of respite care terms and confirm how the 24-hour staffing model aligns with your specific care needs.
120-bed community Rank #406 / 737Bed count — State benchmarkedThis home is ranked 406th out of 737 homes in New York for bed count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 6 / 100 Rank #1114 / 1149Walk Score — State benchmarkedThis home is ranked 1114th out of 1149 homes in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New York facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAdult Home
StatusActive
CountyErie
License Number240-E-146
Owner NameDepaul Adult Care Communities, Inc
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Activities
Emergency Call System
Housekeeping
Laundry
Salon
Three Nutritious Meals
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2026 · 1 year of data
0 enforcement actions
2 violations
6 complaints
7 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
12 points above the New York average for assisted living residences (83/100)
Rank #95 / 616 in New York Inspection Score — State benchmarked This home is ranked 95th out of 616 homes in New York for inspection score. Shows this facility's inspection score compared to the New York average among 616 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 95 out of 100. Letter grade A. 12 points above the New York average for assisted living residences (83/100)
Inspection Scorecard
This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2026 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Inspections with violations (75% above)
• Inspection violation rate (127% above) 3 Better Metrics better than New York average:
• Total violations (86% below)
• Total complaints (92% below)
• Complaints per year (92% below)
• Inspections with violations (75% above)
• Inspection violation rate (127% above) 3 Better Metrics better than New York average:
• Total violations (86% below)
• Total complaints (92% below)
• Complaints per year (92% below)
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 7 | 9 | This facility has had 22% fewer total inspections than the New York average (7 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 22% fewer |
|
Inspections with violations
Inspections that resulted in at least one regulatory violation.
| 7 | 4 | This facility has 75% more inspections with violations than a typical New York assisted living residence (7 vs. NY avg 4).↑ 75% worse |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 100% | 44% | This facility has 56 percentage points higher inspection violation rate than a typical New York assisted living residence (100% vs. NY avg 44%).↑ 56% worse Rank #285 / 316 Inspection violation rate — State benchmarked This home is ranked 285th out of 316 homes in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 316 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 0 | 6 | This facility has had 100% fewer complaint visits than the New York average (0 vs. NY avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer Rank #57 / 316 Complaint visits — State benchmarked This home is ranked 57th out of 316 homes in New York for complaint-related visits. Shows this facility's complaint-related visits compared to the New York average among 316 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
Violations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total violations
Formal regulatory issues recorded by inspectors across all inspection types.
| 2 | 14.5 | This facility has 86% fewer total violations than a typical New York assisted living residence (2 vs. NY avg 14.5).↓ 86% better Rank #62 / 316 Total violations — State benchmarked This home is ranked 62nd out of 316 homes in New York for violations. Shows this facility's violations compared to the New York average among 316 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 6 | 79 | This facility has 92% fewer total complaints than a typical New York assisted living residence (6 vs. NY avg 79).↓ 92% better |
|
Complaints per year
Average complaints per year since 2026.
| 6 | 79 | This facility has 92% fewer complaints per year than a typical New York assisted living residence (6 vs. NY avg 79).↓ 92% better |
Lawsuit overview for Glenwell
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2019
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2023
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2023What does this home offer?
Pets Allowed
Places of interest near Glenwell
2.1 miles from city center
Estimated distance in miles from Cheektowaga's city center to Glenwell's address, calculated via Google Maps.
Calculate Travel Distance to Glenwell
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Compare Assisted Living around Erie County
Info below is compiled from the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
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Rank
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| Greenfield Health & Rehab Center | AL IL MC NH PC RC SNF | Broadway Lancaster | 160
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160
NY AVG
160
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NY AVG
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#578 / 616 | 13 | 38% | 36 | 2.8 |
| Glenwell | AL MC | Cheektowaga | 120
Facility
120
NY AVG
160
Rank
#406 / 737 | Yes |
6
Facility
6
NY AVG
64
Rank
#1114 / 1149 | - | 95
Facility
95
NY AVG
83
Rank
#95 / 616 | 7 | 100%
Facility
100%
NY AVG
44.4%
Rank
#285 / 316 | 2
Facility
2
NY AVG
14.5
Rank
#62 / 316 | 0
Facility
0
NY AVG
1.6
Rank
#44 / 316 |
| Brothers of Mercy Sacred Heart Home | AL HOS IL MC NH SNF | Clarence | 105
Facility
105
NY AVG
160
Rank
#483 / 737 | Yes |
51
Facility
51
NY AVG
64
Rank
#773 / 1149 | - | 99
Facility
99
NY AVG
83
Rank
#21 / 616 | 4 | 25%
Facility
25%
NY AVG
44.4%
Rank
#56 / 316 | 4
Facility
4
NY AVG
14.5
Rank
#104 / 316 | 1.0
Facility
1.0
NY AVG
1.6
Rank
#143 / 316 |
| Fox Run at Orchard Park | AL IL MC NH SNF | Orchard Park | 60
Facility
60
NY AVG
160
Rank
#639 / 737 | No |
13
Facility
13
NY AVG
64
Rank
#1063 / 1149 | Orchard Park Ccrc, Inc. (Not For Profit) | 90
Facility
90
NY AVG
83
Rank
#196 / 616 | 4 | 100% | 13 | 3.3 |
Financial Assistance for
Assisted Living in New York
Glenwell is located in Cheektowaga, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Glenwell
Who is the owner of Glenwell?
Glenwell is legally operated by DePaul Adult Care Communities, Inc.
Is Glenwell in a walkable area?
Glenwell has a walk score of 6. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of Glenwell?
According to NY state health department records, Glenwell's license number is 240-E-146.
Are pets allowed at Glenwell?
Yes, Glenwell allows residents to bring their pets.
How many beds does Glenwell have?
Glenwell has 120 beds.
Has Glenwell had any violations?
Glenwell has had 2 reported violations since 2026 according to records from New York State Department of Health (NYSDOH).
Are there photos of Glenwell?
Yes — there are 12 photos of Glenwell in the photo gallery on this page.
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