Deficiencies (over last year)
Deficiencies (over last year)
1 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
82% better than Connecticut average
Connecticut average: 5.6 deficiencies/year
Deficiencies per year
4
3
2
1
0
Inspection Report
Complaint Investigation
Deficiencies: 1
Date: Feb 26, 2024
Visit Reason
An unannounced visit was made to Maplewood At Southport on February 26, 2024, by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting a complaint investigation.
Complaint Details
Complaint #36950 was investigated. The findings substantiated that the facility failed to respond timely to client calls for assistance as required by regulations.
Findings
The Assisted Living Services Agency staff failed to provide timely responses to two clients' calls for assistance, with multiple call response times exceeding five and twelve minutes. The facility expectation that client pendants be answered within five minutes was not met, violating Connecticut state regulations.
Deficiencies (1)
Section D19-13-D105 (d) Governing Authority of an assisted living services agency: The ALSA staff failed to provide timely responses to calls for assistance for two clients, with numerous call response times exceeding five and twelve minutes, contrary to agency policies and state regulations.
Report Facts
Call response times exceeding five minutes: 30
Call response times exceeding twelve minutes: 29
Call response times exceeding five minutes: 48
Call response times exceeding twelve minutes: 52
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Elizabeth Heiney | Supervising Nurse Consultant | Named as the contact for questions and instructions regarding the plan of correction. |
| Kayla Duvall | Supervisor of Assisted Living Services Agency | Signed the plan of correction response letter. |
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