Inspection Reports for
Meridian at Chino

The complaint investigation was unsubstantiated based on evidence including staff interviews and documentation of communications with the resident's authorized representative.

The investigation found that staff were communicating with the resident's authorized representative, the resident's grooming and bathing needs were being met, and documentation showed no rent increase but a cost of care adjustment was communicated properly. Therefore, the allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with residents and staff. No evidence supported the allegations.

After interviews with residents and staff, all allegations were found to be unsubstantiated. Residents reported receiving medications as prescribed, staff communication with family was adequate, quality meals were provided, staff were courteous and respectful, and staff responded timely to call buttons.

The facility was found to be operating within capacity and maintaining compliance with physical plant, food service, care and supervision, administration, and medical related services standards. No deficiencies were cited during the inspection.

The complaint was unsubstantiated. Allegations included a resident's call button being in disrepair and the facility not following the admission agreement. The investigation found no evidence to support these claims.

The investigation found that the call buttons (pull cords) were not in disrepair and residents reported staff availability. The facility was following the admission agreement, including fall risk assessments and status checks. Therefore, the allegations were deemed unsubstantiated.

The complaint investigation was unsubstantiated based on interviews with staff and the resident, review of medication and physician records, and lack of corroborating evidence for the allegations.

The investigation found insufficient evidence to substantiate the allegations of staff neglect causing pressure injuries, medication mishandling, resident soiling, or leaving a resident unattended in the dark. Interviews and records reviewed did not support the complaints, and the allegations were deemed unsubstantiated.

The complaint was unsubstantiated based on documentation, observations, staff and resident interviews. Allegations included mishandling of personal belongings, inadequate accommodation, poor bathroom maintenance, neglect in changing soiled residents, and unmet incontinence needs. Hospice records and staff interviews supported that care needs were met.

The investigation found no sufficient evidence to substantiate any of the allegations. Observations, interviews, and documentation confirmed that the resident's belongings were accounted for, accommodations were comfortable, bathrooms were properly maintained, incontinence needs were met, and residents were not left soiled for extended periods.

The complaint was unsubstantiated after investigation. Allegations included unsanitary room conditions, malodor, spoiled food, and mold in a resident's room. The resident was unavailable for interview as they no longer reside at the facility. Staff interviews and records did not support the allegations.

The investigation found no substantiated evidence supporting the allegations. Facility records and staff interviews indicated sufficient cleaning and no presence of mold or spoiled food in the resident's room. The allegations were determined to be unsubstantiated.

The complaint alleged that facility staff did not notify the responsible party of a rent increase. The complaint was investigated and found to be unfounded.

The investigation found the complaint to be unfounded. Records and interviews confirmed that the responsible party was notified by mail of the rent increase, and the resident was moved out before the increase took effect.

The facility was found to be operating within capacity and maintaining compliance with physical plant, food service, care and supervision, administration, and medical related services requirements. No deficiencies were cited during the inspection.

No imminent health and/or safety concerns or hazards were observed inside or outside the facility. The facility was found to have sufficient staff present, and the dining and kitchen areas were clean, sanitized, and neat. The needs of the residents appeared to be met during the inspection.

No imminent health or safety concerns or hazards were observed inside or outside the facility. The facility was found to be clean, sanitized, and neat, with sufficient staff present to provide care. The needs of the residents appeared to be met during the inspection.

The facility was found to be clean, in good repair, and operating in safe conditions with no deficiencies cited. Inspections included facility safety, medication storage and administration, staff records, and client records.

The Licensing Program Analyst reviewed documentation including R1's ID, admission agreement, physician's report, resident appraisal, needs and services plan, progress notes, medication records, incident reports, and a 30-day notice from the family. It was confirmed that R1 was visited daily by family, last left the facility on 2023-04-17 for a doctor's appointment, was transferred to a medical hospital, and passed away under medical care per family directive.

The complaint alleged that the facility was not allowing resident access to their records. The allegation was found to be unsubstantiated after review of communications and records showing the resident's authorized party received the records.

The investigation found that the resident's authorized party received the requested records on 2022-01-12, and therefore the allegation was unsubstantiated due to lack of preponderance of evidence.

The complaint investigation was triggered by allegations that staff did not check on residents every 2 hours and that staff were not properly trained. The investigation found no physician's order requiring 2-hour checks and confirmed that staff training was conducted yearly and documented. The allegations were determined to be unfounded.

Based on observation, record review, and interviews, both allegations were found to be unfounded, meaning the allegations were false or without reasonable basis.

The complaint alleged that a resident was locked in a room. The finding was unsubstantiated based on observations and interviews.

The investigation found no evidence to substantiate the allegation; residents' bedroom doors were not locked during the visit, and multiple staff members had keys to locked rooms. Interviews with staff and outside parties confirmed the resident was never left alone in a locked room.

The facility was found to have proper infection control measures including signage, hand hygiene supplies, cleaning provisions, and PPE use. No deficiencies were cited during this inspection.

The complaint alleged that the entire facility had no hot water since June 16, 2021. The facility had been addressing boiler issues and had ordered a replacement. The complaint was found to be unfounded.

The investigation found that the complaint was unfounded. Hot water temperatures measured in multiple rooms ranged from 74.3 to 76.5 degrees Fahrenheit, and the kitchen dishwashing station measured 129 degrees Fahrenheit. Six of seven residents reported hot water was operable at specific times, while one resident reported no hot water.

The inspection found that all staff were following infection control procedures, including wearing masks and maintaining social distancing. The facility had adequate PPE supplies and no citations or technical violations were issued.