Deficiencies (last 4 years)
Deficiencies (over 4 years)
3.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
24% better than Wisconsin average
Wisconsin average: 4.6 deficiencies/yearDeficiencies per year
8
6
4
2
0
Occupancy
Latest occupancy rate
89% occupied
Based on a March 2026 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Notice
Deficiencies: 0
Date: Mar 31, 2026
Visit Reason
A complaint investigation and verification visit was conducted to determine if New Perspective Superior was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit was complaint-related and included a verification visit to determine if prior violations were corrected. The Department found violations warranting issuance of a Statement of Deficiency and enforcement action.
Findings
The Department issued a Statement of Deficiency for violations found during the complaint investigation. The licensee is ordered to comply with all requirements to protect resident health, safety, and welfare and is subject to a $200 inspection fee for a revisit to verify compliance.
Report Facts
Inspection fee: 200
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter. |
| Kelly Haugen | Assisted Living Regional Director | Contact person for questions about the letter. |
Inspection Report
Complaint Investigation
Census: 39
Deficiencies: 1
Date: Mar 30, 2026
Visit Reason
The surveyor conducted a verification visit and a complaint investigation at New Perspective Superior to assess compliance and investigate a complaint.
Complaint Details
The complaint investigation was conducted and found to be unsubstantiated.
Findings
The complaint was unsubstantiated. One new violation was identified related to the provider not ensuring a homelike living environment due to installation of AI sensors in all resident rooms including those who did not consent, and presence of security cameras in resident living areas.
Deficiencies (1)
83.43(1) Environment safe, clean, and comfortable. The provider did not ensure a homelike environment as AI sensors were installed in all resident rooms including those who did not consent, and security cameras were located in resident living areas.
Report Facts
Revisit fee: 200
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Administrator A | Administrator | Interviewed regarding AI monitoring system and security cameras |
| Regional Director B | Regional Director | Interviewed regarding cameras needing removal |
Inspection Report
Enforcement
Deficiencies: 1
Date: Nov 11, 2025
Visit Reason
A standard survey and verification visit was conducted to determine if New Perspective Superior was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Findings
The Department issued a Statement of Deficiency for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Notice of Violation and an imposed forfeiture of $800. The licensee was ordered to comply with requirements to protect resident privacy and discontinue electronic monitoring in certain areas.
Deficiencies (1)
TAG N 277, DHS Code 83.25: The licensee violated requirements related to resident privacy by using electronic monitoring that transmits or records images or sounds in living areas and hallways leading to resident rooms.
Report Facts
Forfeiture amount: 800
Reduced forfeiture amount: 520
Inspection fee: 200
Compliance timeframe: 45
Payment timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter. |
| Kelly Haugen | Assisted Living Regional Director | Contact person for questions about the letter and compliance. |
Inspection Report
Annual Inspection
Census: 35
Capacity: 44
Deficiencies: 5
Date: Nov 6, 2025
Visit Reason
A standard licensure survey and verification visit was conducted to assess compliance with regulatory requirements and verify corrections of previous deficiencies.
Findings
Five violations were identified, including a repeat deficiency. Deficiencies involved failure to notify the department of an administrator change, inadequate continuing education for resident care staff, lack of resident consent for filming, failure to follow infection control practices, and insufficient emergency evacuation drills.
Deficiencies (5)
83.14(2)(e) The licensee did not notify the department within 7 days of a change in administrator.
83.25 The provider did not ensure that 2 of 3 resident care staff received at least 15 hours of continuing education in 2023 and 2024.
83.32(3)(m) The provider did not ensure residents had the right not to be recorded or filmed without informed, written consent.
83.39(1) The licensee did not follow an infection control program based on current standards when a caregiver failed to change gloves and wash hands properly during resident personal care.
83.47(2)(e) The provider did not conduct emergency evacuation drills other than fire at least semi-annually in 2023, 2024, and 2025.
Report Facts
Revisit fee: 200
Resident census: 35
Licensed capacity: 44
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Executive Director A | Executive Director | Interviewed regarding administrator change, continuing education, filming consent, infection control, and evacuation drills. |
| Environmental Services Director B | Environmental Services Director | Mentioned as previous administrator and interviewed about filming consent and evacuation drills. |
| Director of Nursing F | Director of Nursing | Interviewed about infection control training and policies. |
| Caregiver C | Resident care staff with inadequate continuing education. | |
| Caregiver D | Resident care staff with inadequate continuing education. | |
| Caregiver E | Observed failing to follow infection control practices during resident care. |
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Dec 17, 2024
Visit Reason
A complaint investigation and verification visit were conducted to determine if New Perspective Superior was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit was complaint-related, conducted to verify compliance with applicable statutes and administrative codes. Specific substantiation status is not stated.
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency and an imposed forfeiture of $800. Special orders were issued requiring staff training and compliance within specified timeframes.
Report Facts
Forfeiture amount: 800
Reduced forfeiture amount: 520
Revisit inspection fee: 200
Compliance timeframe: 45
Payment timeframe: 10
Training timeframe: 90
Employees mentioned
| Name | Title | Context |
|---|---|---|
| William R. Gardner | Assisted Living Regional Director | Contact person for questions about the letter. |
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter. |
Inspection Report
Complaint Investigation
Census: 29
Deficiencies: 2
Date: Dec 13, 2024
Visit Reason
The inspection was conducted as a complaint investigation and verification visit triggered by a complaint related to the provider's communication with legal representatives.
Complaint Details
The complaint was related to the provider's failure to communicate incidents and changes to legal representatives. The complaint was substantiated with two violations found, including a repeat deficiency.
Findings
Two violations were identified, including a repeat deficiency. One violation involved failure to immediately notify a resident's legal representative of incidents and changes in condition. Another violation involved failure to ensure a caregiver completed required fire safety and first aid training within 90 days of hire.
Deficiencies (2)
83.12(5)(a) Notification: incident, injury, changes. The provider did not immediately notify Resident 1's legal representative of falls on 10/28/2024 and 10/29/2024 or a change in condition on 10/29/2024.
83.20(2)(a)-(d) Department-approved training courses. The provider did not ensure Caregiver E completed fire safety and first aid and choking training within 90 days of hire.
Report Facts
Revisit fee: 200
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caregiver E | Caregiver | Named in finding for failure to complete required fire safety and first aid training within 90 days of hire. |
| Executive Director A | Executive Director | Interviewed regarding notification responsibilities and training issues. |
| Care Team Manager F | Care Team Manager | Responsible for ensuring staff training; interviewed about training deficiencies. |
| Licensed Practical Nurse C | Licensed Practical Nurse | Interviewed regarding notification of legal representative. |
| Health and Wellness Director D | Health and Wellness Director | Interviewed regarding notification policies and responsibilities. |
Inspection Report
Enforcement
Deficiencies: 0
Date: Jun 24, 2024
Visit Reason
A self-report investigation and verification visit was conducted to determine if New Perspective Superior was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities (CBRF).
Findings
The Department found violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83, resulting in a Statement of Deficiency #MIBP13 and an imposed forfeiture of $1100. A revisit fee of $200 was also assessed for verification of correction of prior violations.
Report Facts
Forfeiture amount: 1100
Reduced forfeiture amount: 715
Revisit inspection fee: 200
Days to comply: 45
Days to appeal: 10
Days to pay forfeiture: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| William R. Gardner | Assisted Living Regional Director | Contact person for questions about the letter |
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter |
Inspection Report
Re-Inspection
Census: 26
Deficiencies: 1
Date: Jun 18, 2024
Visit Reason
Verification visit to investigate a self-report and assess correction of previous deficiencies at New Perspective Superior.
Findings
One repeat deficiency was identified related to incomplete department-approved training for employees. Three violations were corrected during the visit.
Deficiencies (1)
83.20(2)(a)-(d) Department-approved training courses. Three of six employees did not complete required training in fire safety, first aid and choking, or standard precautions within 90 days of employment.
Report Facts
Revisit fee: 200
Violations corrected: 3
Deficiencies identified: 1
Employees reviewed: 6
Employees non-compliant: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Business Manager H | Business Manager | Interviewed and confirmed lack of training records for Caregivers A, B, and D. |
| Executive Director G | Executive Director | Interviewed regarding staff training responsibility. |
Inspection Report
Complaint Investigation
Census: 27
Deficiencies: 0
Date: Feb 13, 2024
Visit Reason
Surveyor conducted a complaint investigation at New Perspective Superior on 02/13/2024.
Complaint Details
The complaint was unsubstantiated.
Findings
No deficiencies were identified. The complaint was unsubstantiated.
Inspection Report
Complaint Investigation
Deficiencies: 0
Date: Jul 25, 2023
Visit Reason
A standard survey, complaint investigation, and verification visit was conducted to determine if New Perspective Superior was in substantial compliance with Wisconsin statutes and administrative codes governing community-based residential facilities.
Complaint Details
The visit included a complaint investigation and verification of prior deficiencies. The Department found violations substantiated as described in SOD #MIBP12 and imposed enforcement actions including forfeiture and inspection fees.
Findings
The Department issued a Statement of Deficiency (SOD #MIBP12) for violations of Wis. Stat. ch. 50 and Wis. Admin. Code ch. DHS 83. A forfeiture of $400 was imposed for these violations, with some forfeitures accruing daily until compliance is verified. Additionally, a $200 inspection fee was assessed for a verification visit confirming correction of prior violations.
Report Facts
Forfeiture amount: 400
Reduced forfeiture amount: 260
Inspection fee: 200
Compliance timeframe: 45
Appeal timeframe: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| William R. Gardner | Assisted Living Regional Director | Contact person for questions about the letter and compliance. |
| Kenneth Brotheridge | Assisted Living Director | Signed the Notice and Order letter. |
Inspection Report
Complaint Investigation
Census: 28
Capacity: 44
Deficiencies: 4
Date: Jul 17, 2023
Visit Reason
The surveyor conducted a standard survey, verification visit, and complaint investigation at New Perspective Superior. The visit included review of training compliance, fire safety, and other regulatory requirements.
Complaint Details
The complaint was investigated and found to be unsubstantiated. A $200 revisit fee was assessed under Wis. Stat. ch. 50.
Findings
Four violations were identified including failure to ensure required employee training, non-compliance with fire safety standards for dryer vent tubing, water temperature regulation issues, and non-functional emergency egress lighting. The complaint was unsubstantiated.
Deficiencies (4)
N 239: The provider did not ensure 1 of 3 employees completed required department-approved training in fire safety, first aid, and choking within 90 days of employment.
N 488: The provider did not ensure 4 clothing dryers had rigid dryer vent tubing as required for fire safety.
N 617: The provider did not ensure water temperatures at fixtures used by residents did not exceed 115 degrees Fahrenheit.
N 666: The provider did not ensure 3 exit passageways had functional emergency egress lighting with a stand-by power source for approximately 5 months.
Report Facts
Census: 28
Total Capacity: 44
Revisit fee: 200
Number of violations: 4
Temperature readings: 120
Dryers without rigid vent tubing: 4
Exit passageways without functional emergency lighting: 3
Months emergency lighting non-functional: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caregiver C | Named in finding for missing required training in fire safety, first aid, and choking | |
| Executive Director B | Executive Director | Interviewed regarding training records and facility issues |
| Environmental Services Director A | Environmental Services Director | Interviewed regarding dryer vent tubing and emergency lighting issues |
Viewing
Loading inspection reports...
