24 Reports
Inspection Report — Dec 16, 2025
Complaint Investigation
Date: Dec 16, 2025
Visit Reason
The inspection visit was an unannounced complaint investigation conducted in response to an allegation of staff physically abusing a resident.
Complaint Details
The complaint alleged staff physically abused a resident. The investigation concluded the allegation was unfounded as the evidence did not support the claim.
Findings
The investigation found that the allegation was unfounded based on evidence and interviews. The resident with dementia exhibited combative behavior, and staff actions were appropriate during the incident.
Report Facts
Complaint Control Number: 59
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Melissa Parks | Licensing Program Analyst | Conducted the complaint investigation |
| Lyndee Whaley | Administrator | Facility administrator met with the evaluator during the investigation |
Inspection Report — Dec 8, 2025
Complaint Investigation
Date: Dec 8, 2025
Visit Reason
The inspection visit was a case management visit regarding an incident reported to the Department on 2025-12-02 involving a resident who exhibited combative behavior during morning care.
Complaint Details
The visit was triggered by a complaint regarding an incident on 2025-11-28 where a resident exhibited combative behavior towards staff during care. The report does not state substantiation status.
Findings
The report details an incident where a resident slapped and scratched a staff member while being assisted with morning care. The facility reported the incident to the resident's POA, Ombudsman, and Sheriff's Department and is conducting staff training on behavioral expressions, combative behaviors, and mandated reporting.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Melissa Parks | Licensing Program Analyst | Conducted the case management visit and authored the report. |
| Lyndee Whaley | Administrator/Director | Facility administrator who was informed of the incident and met with the Licensing Program Analyst. |
Inspection Report — Nov 5, 2025
Complaint Investigation
Date: Nov 5, 2025
Visit Reason
The inspection visit was conducted to investigate a complaint alleging that staff were disturbing residents' sleep at the facility.
Complaint Details
The complaint alleged that staff were disturbing residents' sleep. After investigation, the allegation was found to be unfounded, meaning it was false or without reasonable basis.
Findings
The investigation found that staff provide incontinent care on a schedule and as needed, including waking some residents for dressing and grooming before shift end. The Licensing Program Analyst did not find that staff were operating outside of residents' identified care needs, and the allegation was determined to be unfounded.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Melissa Parks | Licensing Program Analyst | Conducted the complaint investigation |
| Natalie Huerta | Resident Care Coordinator | Met with the Licensing Program Analyst during the investigation |
| Lyndee K. Whaley | Administrator | Facility administrator named in the report |
| Maribeth Senty | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report — Nov 5, 2025
Complaint Investigation
Date: Nov 5, 2025
Visit Reason
The inspection was conducted as a case management visit due to an incident report received by the Department on 2025-11-02 involving medication discrepancies.
Complaint Details
The visit was triggered by an incident report regarding medication errors. The complaint was investigated with interviews of all med techs and review of medication records. No deficiencies were cited.
Findings
The visit found that 9 residents had medications that were not bubble packed, and a medication error was observed involving 5 pills in a narcotic bottle that were a different medication. The facility has taken steps to require all medications to be bubble packed moving forward and will notify families of financial responsibility changes. No deficiencies were cited during this visit.
Report Facts
Residents with non bubble packed medications: 9
Pills observed in narcotic bottle: 5
Date of last PRN narcotic administration for R1: Aug 3, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Lyndee K. Whaley | Administrator/Director | Facility Administrator named in report header |
| Melissa Parks | Licensing Program Analyst | Conducted the case management visit and investigation |
| Natalie Huerta | Resident Care Coordinator | Met with Licensing Program Analyst during visit |
Inspection Report — May 13, 2025
Annual Inspection
Date: May 13, 2025
Visit Reason
The inspection was a Required-1 Year unannounced visit conducted to ensure compliance with Title 22 regulations for the care home.
Findings
The inspection found the facility to be properly maintained with no deficiencies cited. Areas observed included bedrooms, bathrooms, kitchen, medication storage, and outdoor areas, all meeting regulatory standards.
Report Facts
Food supply: 2
Food supply: 7
Bedrooms observed: 4
Bedrooms observed: 2
Hydro tub rooms observed: 2
Common area bathrooms observed: 7
Assisted living resident files reviewed: 3
Memory care resident files reviewed: 2
Staff files reviewed: 5
Hot water temperature: 116.9
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caroline Frangieh | Executive Director | Met with Licensing Program Analyst during inspection |
| Angela Hood | Licensing Program Analyst | Conducted the inspection |
| Maribeth Senty | Licensing Program Manager | Named in report |
Inspection Report — Mar 27, 2025
Follow-Up
Date: Mar 27, 2025
Visit Reason
The visit was a follow-up on an incident report received by the department regarding an unwitnessed fall of a resident on 3/12/25.
Complaint Details
The visit was triggered by an incident report concerning an unwitnessed fall of Resident R1 on 3/12/25. The resident was hospitalized and later returned to the facility on 3/18/25.
Findings
During the visit, no deficiencies were cited. The resident involved in the incident returned to the facility and is now receiving hospice care services. The Licensing Program Analyst will return once all requested documentation is received to complete the follow-up.
Report Facts
Incident date: Mar 12, 2025
Resident return date: Mar 18, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Caroline Frangieh | Executive Director | Met with Licensing Program Analyst during follow-up visit |
| Angela Hood | Licensing Program Analyst | Conducted follow-up visit and obtained documentation |
Inspection Report — May 16, 2024
Annual Inspection
Date: May 16, 2024
Visit Reason
The inspection was conducted as a Required-1 Year Inspection to ensure compliance with Title 22 regulations at the care home.
Findings
The facility was found to be in compliance with regulations, with properly maintained and sanitary living areas, adequate food supplies, and no safety hazards observed. No deficiencies were cited during this visit.
Report Facts
Bedrooms observed: 4
Bedrooms observed: 3
Hydro tub rooms observed: 2
Common area bathrooms observed: 7
Hot water temperature: 115
Perishable food supply: 2
Non-perishable food supply: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Luis Olivas | Executive Director | Met with Licensing Program Analyst during inspection |
| Angela Hood | Licensing Program Analyst | Conducted the inspection |
| Maribeth Senty | Licensing Program Manager | Named in report header |
Inspection Report — May 10, 2024
Routine
Date: May 10, 2024
Visit Reason
The inspection was an unannounced Required-1 Year Inspection conducted by the Licensing Program Analyst Angela Hood to evaluate compliance with regulations.
Findings
During the visit, resident and staff files were reviewed and medication storage was checked. No deficiencies were cited according to California Code of Regulations, Title 22.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Luis Olivas | Executive Director | Met with Licensing Program Analyst during the inspection. |
| Angela Hood | Licensing Program Analyst | Conducted the Required-1 Year Inspection. |
Inspection Report — Apr 7, 2023
Annual Inspection
Date: Apr 7, 2023
Visit Reason
The inspection was an unannounced Continued Annual Inspection conducted by the Licensing Program Analyst to review resident files and ensure compliance with regulations.
Complaint Details
The allegation was substantiated based on the evidence that physician's reports were out of date for three residents.
Findings
The inspection found that three of six residents had physician's reports that were out of date, resulting in a substantiated allegation and citation for noncompliance with Title 22 regulations related to care of persons with dementia.
Citations (1)
Three of six residents had physician's reports out of date, posing a potential health, safety, or personal rights risk.
Report Facts
Residents with out of date physician's reports: 3
Total residents reviewed: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kevin Mknelly | Licensing Program Analyst | Conducted the inspection and cited deficiencies |
| Maribeth Senty | Licensing Program Manager | Supervisor of the inspection |
| Kathleen Gilbey | Administrator | Facility administrator met during inspection |
Inspection Report — Apr 6, 2023
Annual Inspection
Date: Apr 6, 2023
Visit Reason
The inspection was an unannounced annual inspection conducted to ensure health and safety compliance at the facility.
Findings
The inspection found no immediate health, safety, or personal rights violations. Resident care needs appeared to be met, and no deficiencies were cited during this visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kathleen Gilbey | Administrator | Met with Licensing Program Analysts during the inspection. |
| Kevin Mknelly | Licensing Program Analyst | Conducted the annual inspection and toured the facility. |
| Ivan Avila | Licensing Program Analyst | Arrived with Kevin Mknelly to conduct the annual inspection. |
| Maribeth Senty | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report — Dec 8, 2022
Follow-Up
Date: Dec 8, 2022
Visit Reason
The inspection was an unannounced follow-up case management inspection related to a deficiency discovered during a prior complaint investigation #25-AS-20220519170123.
Complaint Details
The follow-up inspection was conducted related to a prior complaint investigation #25-AS-20220519170123.
Findings
The inspection found that staff members (S1 and S2) had not completed the required initial medication shadowing training prior to administering medications, and staff (S3) had not completed the required continuing in-service medication training within the last 12 months, posing potential health and safety risks to residents.
Citations (2)
Staff (S1 and S2) had not completed the required initial medication shadowing training prior to assisting residents with self-administration of medications.
Staff (S3) had not completed the required ongoing medication training within the last 12 months.
Report Facts
Hours of initial medication training required: 16
Hours of initial medication training completed: 8
Hours of continuing in-service medication training required: 8
Plan of Correction (POC) due date: Jan 16, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kathleen Gilbey | Administrator | Met with Licensing Program Analyst during inspection. |
| Sabrina Calzada | Licensing Program Analyst | Conducted the follow-up inspection. |
| Maribeth Senty | Licensing Program Manager | Named in report as supervisor. |
Inspection Report — Aug 30, 2022
Date: Aug 30, 2022
Visit Reason
The inspection was conducted as a case management visit related to a prior complaint that was opened and closed under the facility's previous license. The purpose was to issue a related deficiency and document the inspection under the current license.
Complaint Details
The visit was related to complaint #25-AS-20211027124047, which was opened and closed under the prior license. Complaint findings were issued on April 12, 2022.
Findings
No deficiencies were issued during this inspection. However, a $500 penalty was issued for a violation from July 2018 that resulted in injury or illness to a resident.
Report Facts
Penalty amount: 500
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kathleen Gilbey | Administrator | Met with Licensing Program Analyst during inspection. |
| Sabrina Calzada | Licensing Program Analyst | Conducted the inspection and issued the penalty. |
| Maribeth Senty | Licensing Program Manager | Named in report header. |
Inspection Report — May 2, 2022
Annual Inspection
Date: May 2, 2022
Visit Reason
The inspection was an unannounced required annual inspection conducted by the Licensing Program Analyst to evaluate compliance with licensing regulations.
Findings
The facility was observed to be clean, in good repair, odor free, and well stocked with necessary supplies. No deficiencies were observed during the inspection.
Report Facts
Hospice residents: 3
Food storage duration: 2
Food storage duration: 7
Fire extinguisher last serviced: Aug 6, 2021
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kathleen Gilbey | Administrator/Executive Director | Met with Licensing Program Analyst during inspection |
| Sabrina Calzada | Licensing Program Analyst | Conducted the annual inspection |
Inspection Report — Apr 12, 2022
Complaint Investigation
Date: Apr 12, 2022
Visit Reason
The inspection was conducted as a case management visit following the receipt of two incident reports involving residents.
Complaint Details
The visit was triggered by two incident reports: Resident 1 felt light-headed and was sent to the emergency room; Resident 2, diagnosed with dementia, was able to exit through a window but was found safely in the courtyard with minor skin tears. The administrator contacted the Licensing Program Analyst promptly after the incidents.
Findings
The facility acted promptly in response to incidents involving two residents, with no deficiencies issued during this unannounced inspection.
Report Facts
Incident Reports: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kathleen Gilbey | Administrator | Met with Licensing Program Analyst during inspection and involved in incident response |
| Sabrina Calzada | Licensing Program Analyst | Conducted the case management inspection |
| Maribeth Senty | Licensing Program Manager | Named in report header |
Inspection Report — Mar 10, 2022
Complaint Investigation
Date: Mar 10, 2022
Visit Reason
The inspection visit was an unannounced case management investigation to continue the investigation into an open complaint at the facility.
Complaint Details
The visit was triggered by an open complaint. The Licensing Program Analyst arrived unannounced to continue the investigation. No deficiencies were found during this visit.
Findings
No deficiencies were issued during this inspection. The inspection included discussion of the current COVID-19 situation and a recent resident death, with the facility agreeing to provide a copy of the county death certificate to the Department when received.
Report Facts
Quarantine duration: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kathleen Gilbey | Administrator | Met with Licensing Program Analyst during inspection and discussed findings |
| Sabrina Calzada | Licensing Program Analyst | Conducted the unannounced complaint investigation inspection |
| Maribeth Senty | Licensing Program Manager | Named in report header |
Inspection Report — Jan 5, 2022
Follow-Up
Date: Jan 5, 2022
Visit Reason
The inspection was an unannounced case management follow-up visit conducted to review three recent incident reports involving residents at the facility.
Findings
The facility took appropriate actions following each incident, including emergency services and physician notifications. No deficiencies were found, but more complete documentation on incident reports was discussed.
Report Facts
Incident reports followed up: 3
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kathleen Gilbey | Administrator | Met with Licensing Program Analyst during inspection and discussed incidents |
| Megan Leone | Memory Care Director | Provided additional information about incidents involving residents |
| Sabrina Calzada | Licensing Program Analyst | Conducted the case management inspection |
| Maribeth Senty | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report — May 19, 2021
Annual Inspection
Date: May 19, 2021
Visit Reason
Licensing Program Analysts conducted an unannounced Annual/Random Inspection utilizing the infection control domain to ensure health and safety compliance at the facility.
Findings
The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kathleen Gilbey | Administrator | Met with Licensing Program Analysts during the inspection and toured the facility. |
| Sarena Keosavang | Licensing Program Analyst | Conducted the inspection. |
| Anthony Perez | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report — Apr 22, 2021
Original Licensing
Date: Apr 22, 2021
Visit Reason
The inspection was a pre-licensing visit due to a change in ownership of the facility.
Findings
The facility was observed to be clean, in good repair, with sufficient furniture, lighting, food supplies, and safety equipment. No deficiencies were found during the inspection.
Report Facts
Food supply duration: 7
Food supply duration: 2
Hot water temperature: 118
Fire extinguisher service date: Aug 4, 2020
Egress door monitoring frequency: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Nathan Condie | Executive Director | Met with Licensing Program Analyst during inspection |
| Kathleen Gilbey | Administrator Designee | Met with Licensing Program Analyst during inspection |
| Sabrina Calzada | Licensing Program Analyst | Conducted the scheduled tele-visit inspection |
Report — April 2, 2026
April 2, 2026
Report — April 1, 2026
April 1, 2026
Report — May 16, 2024
May 16, 2024
Report — May 10, 2024
May 10, 2024
Report — April 7, 2023
April 7, 2023
Report — April 6, 2023
April 6, 2023
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