Inspection Reports for
Park Merced

The facility was found to be clean, in good repair, and compliant with safety and health regulations. No deficiencies were issued during this inspection.

The complaint investigation was unannounced and conducted by Licensing Program Analyst Vadim Gorban. Allegations included staff causing injury and failure to notify responsible party. Two allegations were unsubstantiated, and two were substantiated. The report includes findings from interviews, records review, and observations.

The investigation found two allegations unsubstantiated and two allegations substantiated: staff caused pain to a resident's left hand and failed to follow the resident's care plan, and staff yelled at a resident. The facility was cited for deficiencies related to personnel requirements and violation of resident personal rights.

The facility was generally clean, safe, and well-maintained with adequate food storage and medication management. However, several deficiencies were noted related to personal accommodations, emergency and disaster planning, and incomplete facility files.

No citations were issued during the inspection. The resident involved was found to be independent and required no assistance with activities of daily living. The incident was documented and reported, and the responsible party was notified.

The inspection included a safety check of the facility and review of resident care files. No citations were issued during this visit.

The facility was found to be clean, clutter free, and odor free with all fire exit routes unobstructed. Medications, toxins, and sharp objects were securely stored. Emergency preparedness and staff training were current. No citations were issued.

The inspection visit was listed as an attempt due to the facility being under a Covid-19 outbreak. The Licensing Program Analyst was unable to complete the inspection and will attempt to conduct it at a later date.

A deficiency was cited for failure to ensure adequate care and supervision as required by CCR 87464(f)(1), evidenced by a resident with dementia found outside the facility. The resident was reassessed and care level adjusted, and an auditory alert device was repaired.

The complaint investigation was initiated based on allegations that staff were not properly screened for COVID-19, did not assist a resident in receiving physical therapy, did not answer resident call buttons in a timely manner, and that a resident was not free from humiliation. The COVID-19 screening and physical therapy allegations were found unfounded. The call button response and humiliation allegations were unsubstantiated due to lack of sufficient evidence.

The investigation found the allegations of improper COVID-19 screening and failure to assist with physical therapy to be unfounded. The allegations of untimely response to call buttons and resident humiliation were unsubstantiated due to insufficient evidence.

The facility was found clean with no fire clearance issues. COVID-19 protocols such as visitor log-in, temperature checks, mask usage, and social distancing were observed. Adequate supplies of medications, food, cleaning, and PPE were confirmed. Staff records showed good health and infection control training.

The facility had incidents involving a resident going AWOL and medication errors by staff. The facility responded with staff training and corrective actions. Deficiencies were cited related to basic services and incidental medical care, both posing immediate risks.

During the investigation, it was discovered that a staff member accepted a financial gift of $4000 from a resident, violating company policy. The staff member was subsequently terminated.