Inspection Reports for
Ridge at the Stratford
1739 West Myrtle Ave, Phoenix, AZ 85021, United States, AZ, 85021
Back to Facility Profile32 Reports
Inspection Report — Apr 20, 2026
Enforcement State
Date: Apr 20, 2026
Visit Reason
Civil monetary penalty, action 00155251 (invoice INV-336336), assessed 20 April 2026.
Findings
A $1,250.00 penalty was assessed and paid in full on 20 April 2026.
Report Facts
Penalty amount: 1250
Amount paid: 1250
Amount remaining: 0
Inspection Report — Mar 11, 2026
Complaint Investigation State
Date: Mar 11, 2026
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On-site complaint investigation at an Assisted Living Center, conducted 11 March 2026.
Complaint Details
On March 11, 2026, an off-site review of the plan of correction was conducted. The plan of correction was accepted for all citations.
Findings
This inspection resulted in no deficiencies or citations.
Inspection Report — Dec 18, 2025
Complaint Investigation State
Date: Dec 18, 2025
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On-site complaint investigation of complaint 00153427 at an Assisted Living Center, conducted 18 December 2025.
Complaint Details
No deficiencies were found during the on-site investigation of complaint 00153427 conducted on December 18, 2025.
Findings
No deficiencies were found during the inspection.
Report Facts
Complaints investigated: 1
Inspection Report — Dec 10, 2025
Enforcement State
Date: Dec 10, 2025
Visit Reason
Civil monetary penalty, action 00137577 (invoice INV-307888), assessed 10 December 2025.
Findings
A $1,000.00 penalty was assessed and paid in full on 12 December 2025.
Report Facts
Penalty amount: 1000
Amount paid: 1000
Amount remaining: 0
Inspection Report — Nov 26, 2025
Complaint Investigation State
Date: Nov 26, 2025
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On-site complaint investigation of complaints 00151596, 00148108, and 00137213 at an Assisted Living Center, conducted 26 November 2025.
Complaint Details
The following deficiencies were found during the on-site investigation of complaints 00151596, 00148108, and 00137213 conducted on November 26, 2025.
Findings
The inspection found four deficiencies related to personnel training, service plan documentation, and resident alert systems. The facility failed to maintain required tuberculosis training records, ensure current CPR and first aid certification for staff, include service level in a resident's service plan, and provide a mechanical or alternative alert system for directed care residents.
Deficiencies (4)
R9-10-806 — The manager failed to ensure personnel records included documentation of training and education related to recognizing signs and symptoms of tuberculosis for three personnel sampled.
R9-10-806 — The manager failed to ensure a caregiver provided current documentation of first aid and CPR training certification for one employee, who had a gap in valid certification.
R9-10-808 — The manager failed to ensure a resident's written service plan included the level of service the resident was expected to receive, posing a risk due to lack of clarity.
R9-10-815 — The manager failed to ensure a mechanical or alternative alert system was available in bedrooms of residents receiving directed care services, posing a risk to resident safety.
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Deficiencies cited: 4
Inspection Report — Nov 3, 2025
Enforcement State
Date: Nov 3, 2025
Visit Reason
Civil monetary penalty, action 00134644 (invoice INV-303667), assessed 3 November 2025.
Findings
A $250.00 penalty was assessed and paid in full on 21 November 2025.
Report Facts
Penalty amount: 250
Amount paid: 250
Amount remaining: 0
Inspection Report — Jun 9, 2025
Complaint Investigation State
Date: Jun 9, 2025
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On-site complaint investigation of complaint 00132842 at an Assisted Living Center, conducted 9 June 2025.
Complaint Details
An on-site investigation for complaint 00132842 was conducted on June 9, 2025, and the following deficiencies were found:
Findings
The inspection found three deficiencies related to service plan updates, documentation of services provided, and coordination of communications in resident service plans.
Deficiencies (3)
R9-10-808 — The manager failed to ensure a written service plan was updated at least once every three months for two residents receiving directed care services.
R9-10-808 — The manager failed to ensure the caregiver documented the services provided in one resident's medical record, risking verification of services against the service plan.
R9-10-815 — The manager failed to ensure the service plans for two residents included coordination of communications with the resident's representative, family members, or other individuals identified in the service plan.
Report Facts
Deficiencies cited: 3
Inspection Report — May 30, 2025
Complaint Investigation State
Date: May 30, 2025
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On-site complaint investigation of complaints 00131927, 00130975, 00130834, 00105170, and 00104039 at an Assisted Living Center, conducted 30 May 2025.
Complaint Details
No deficiencies were found during the on-site investigation of complaints 00131927, 00130975, 00130834, 00105170, and 00104039 conducted on May 30, 2025.
Findings
No deficiencies were found during this inspection.
Report Facts
Complaints investigated: 5
Inspection Report — May 20, 2025
Annual Inspection State
Date: May 20, 2025
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On-site complaint investigation of complaint 00130931 combined with an annual compliance inspection at an Assisted Living Center, conducted 20 May 2025.
Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaint 00130931 conducted on May 20, 2025:
Findings
The inspection found one deficiency related to the failure to update a resident's service plan at least once every three months as required. This deficiency was uncorrected from a previous complaint investigation.
Deficiencies (1)
R9-10-808 — The manager failed to ensure that one resident's service plan was updated at least once every three months, with the last update dated January 19, 2025, despite the inspection occurring on May 20, 2025.
Report Facts
Deficiencies cited: 1
Inspection Report — Feb 4, 2025
Enforcement State
Date: Feb 4, 2025
Visit Reason
Civil monetary penalty, action 00109894 (invoice INV-257145), assessed 4 February 2025.
Findings
A $250.00 penalty was assessed and paid in full on 4 February 2025.
Report Facts
Penalty amount: 250
Amount paid: 250
Amount remaining: 0
Inspection Report — Aug 22, 2024
Complaint Investigation State
Date: Aug 22, 2024
Visit Reason
On-site complaint investigation of complaints AZ00214361 and AZ00214610 at an Assisted Living Center, conducted 22 August 2024.
Complaint Details
An on-site investigation of complaints AZ00214361 and AZ00214610 was conducted on August 22, 2024, resulting in one deficiency cited.
Findings
One deficiency was cited involving medication administration not in compliance with a medication order, posing a health and safety risk to a resident.
Deficiencies (1)
Medication administration — The manager failed to ensure a resident was administered Permethrin 5% cream as ordered on specific days, with missing documentation for medication given on July 31 and August 7, 2024.
Report Facts
Deficiencies cited: 1
Inspection Report — Jul 29, 2024
Complaint Investigation State
Date: Jul 29, 2024
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On-site complaint investigation of complaints AZ00213018, AZ00213186, AZ00213318, AZ00213713, and AZ00213758 at an Assisted Living Center, conducted 29 July 2024.
Complaint Details
An on-site investigation of complaints AZ00213018, AZ00213186, AZ00213318, AZ00213713, and AZ00213758 was conducted on July 29, 2024, and the following deficiencies were cited.
Findings
Two deficiencies were cited related to personnel tuberculosis screening and resident service plan updates. The inspection found missing evidence of tuberculosis screening for staff and failure to update a resident's service plan every three months.
Deficiencies (2)
R9-10-113 — The administrator failed to ensure two of five sampled personnel provided evidence of freedom from infectious tuberculosis, posing a potential infection risk to residents.
Service plan review — The manager failed to ensure a resident's written service plan was reviewed and updated at least once every three months for a resident receiving directed care services.
Report Facts
Deficiencies cited: 2
Inspection Report — Jul 2, 2024
Enforcement State
Date: Jul 2, 2024
Visit Reason
Civil monetary penalty, action 00110971 (invoice INV-257834), assessed 2 July 2024.
Findings
A $250.00 penalty was assessed and paid in full on 15 August 2024.
Report Facts
Penalty amount: 250
Amount paid: 250
Amount remaining: 0
Inspection Report — Jun 27, 2024
Complaint Investigation State
Date: Jun 27, 2024
Visit Reason
On-site complaint investigation of complaint AZ00203140 at an Assisted Living Center, conducted 27 June 2024.
Complaint Details
An on-site investigation of complaint AZ00203140 was conducted on June 27, 2024, and no deficiencies were cited.
Findings
No deficiencies were cited during this inspection.
Inspection Report — Jun 17, 2024
Complaint Investigation State
Date: Jun 17, 2024
Visit Reason
On-site complaint investigation of complaint AZ00211872 at an Assisted Living Center, conducted 17 June 2024.
Complaint Details
An on-site investigation of complaint AZ00211872 was conducted on June 17, 2024 and no deficiencies were cited.
Findings
No deficiencies were cited during this complaint investigation.
Inspection Report — May 29, 2024
Complaint Investigation State
Date: May 29, 2024
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On-site complaint investigation of complaint AZ00210872 at an Assisted Living Center, conducted 29 May 2024.
Complaint Details
An on-site investigation of complaint AZ00210872 was conducted on May 29, 2024, and no deficiencies were cited.
Findings
No deficiencies were cited during this inspection.
Inspection Report — May 16, 2024
Complaint Investigation State
Date: May 16, 2024
Visit Reason
On-site complaint investigation of complaints AZ00209654, AZ00210017, AZ00210075, and AZ00210293 at an Assisted Living Center, conducted 16 May 2024.
Complaint Details
An on-site investigation of complaints AZ00209654, AZ00210017, AZ00210075, and AZ00210293 was conducted on May 16, 2024, and the following deficiencies were cited.
Findings
The inspection found one deficiency involving failure to provide assistance with activities of daily living according to residents' service plans for two sampled residents. This deficiency was a repeat from a prior complaint inspection conducted on April 18, 2024.
Deficiencies (1)
A manager failed to ensure a caregiver or assistant caregiver provided assistance with activities of daily living according to the resident's service plan for two of four sampled residents. Specific services such as bathing, dressing, grooming, meal escort, oral care, toileting, ambulation, and nighttime checks were not provided as required on multiple dates in May 2024.
Report Facts
Deficiencies cited: 1
Inspection Report — Apr 18, 2024
Complaint Investigation State
Date: Apr 18, 2024
Visit Reason
On-site complaint investigation of complaints AZ00208737 and AZ00208573 at an Assisted Living Center, conducted 18 April 2024.
Complaint Details
An on-site investigation of complaints AZ00208737 and AZ00208573 was conducted on April 18, 2024, and the following deficiencies were cited.
Findings
Two deficiencies were cited related to incomplete resident service plans and failure to provide assistance with activities of daily living as specified in the service plan.
Deficiencies (2)
The manager failed to ensure a resident's written service plan included the level of service the resident was expected to receive, which posed a risk as the plan did not clarify services to be provided.
The manager failed to ensure a caregiver or assistant caregiver provided assistance with activities of daily living according to the resident's service plan, with multiple documented instances of missed services.
Report Facts
Deficiencies cited: 2
Inspection Report — Mar 27, 2024
Complaint Investigation State
Date: Mar 27, 2024
Visit Reason
On-site complaint investigation of complaints AZ00207503, AZ00207498, AZ00207627, AZ00207632, AZ00207709, AZ00207847, and AZ00208192 at an Assisted Living Center, conducted 27 March 2024.
Complaint Details
An on-site investigation of complaints AZ00207503, AZ00207498, AZ00207627, AZ00207632, AZ00207709, AZ00207847, and AZ00208192 was conducted on March 27, 2024, resulting in seven deficiencies cited.
Findings
This inspection found seven deficiencies related to failure to document actions to prevent abuse, incomplete resident service plans, lack of documentation of services provided, and medication administration errors.
Deficiencies (7)
The manager failed to document actions taken to prevent suspected abuse, neglect, or exploitation after incidents involving residents, leaving residents at risk of harm.
The manager failed to ensure residents' written service plans included the level of service the residents were expected to receive, leaving service plans incomplete for two residents.
The manager failed to include how medication would be stored and controlled in the written service plans for two residents who stored medications in their residential units, posing a risk of improper medication storage.
The manager failed to ensure caregivers provided services as required by residents' service plans and failed to document these services in medical records for three residents.
R9-10-808 — The manager failed to include skin maintenance to prevent and treat bruises, injuries, pressure sores, and infections in the service plans of two residents receiving personal care services.
R9-10-808 — The manager failed to include incontinence care to ensure a resident maintained the highest practicable level of independence when toileting in the service plan of one resident receiving personal care services.
The manager failed to ensure medication was administered in compliance with orders and accurately documented for one resident, risking changes in the resident's condition.
Report Facts
Deficiencies cited: 7
Complaints investigated: 7
Inspection Report — Mar 19, 2024
Enforcement State
Date: Mar 19, 2024
Visit Reason
Civil monetary penalty, action 00111570 (invoice INV-258293), assessed 19 March 2024.
Findings
A $1,500.00 penalty was assessed and paid in full on 25 April 2024.
Report Facts
Penalty amount: 1500
Amount paid: 1500
Amount remaining: 0
Inspection Report — Feb 16, 2024
Complaint Investigation State
Date: Feb 16, 2024
Visit Reason
On-site complaint investigation of complaint AZ00206474 at an Assisted Living Center, conducted 16 February 2024.
Complaint Details
An on-site investigation of complaint AZ00206474 was conducted on February 16, 2024, and the following deficiencies were cited.
Findings
The inspection found two deficiencies related to the failure to have service plans signed and dated by a nurse or medical practitioner and failure to document services provided in residents' medical records. Both deficiencies were repeats from a prior complaint investigation.
Deficiencies (2)
The manager failed to ensure the written service plans for two residents receiving medication administration services were signed and dated by a nurse or medical practitioner, posing a health risk.
The manager failed to ensure caregivers documented the services provided in the residents' medical records for two residents, posing a health and safety risk.
Report Facts
Deficiencies cited: 2
Inspection Report — Feb 12, 2024
Annual Inspection State
Date: Feb 12, 2024
Visit Reason
On-site complaint investigation and annual compliance inspection of complaints AZ00202045, AZ00202698, AZ00202896, AZ00203486, AZ00203656, AZ00203807, AZ00204028, AZ00204124, AZ00205178, and AZ00206174 at an Assisted Living Center, conducted 12 February 2024.
Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00202045, AZ00202698, AZ00202896, AZ00203486, AZ00203656, AZ00203807, AZ00204028, AZ00204124, AZ00205178, and AZ00206174 conducted on February 12, 2024.
Findings
The inspection found multiple deficiencies including failure to conspicuously post inspection reports, incomplete abuse investigations and documentation, incomplete resident service plans, acceptance of residents requiring continuous medical or nursing services, failure to document services provided, and failure to ensure resident orientation to exits. Several deficiencies were repeats from prior investigations.
Deficiencies (16)
The manager failed to ensure the location of the most recent Department inspection report and any plan of correction was conspicuously posted.
The manager failed to comply with all requirements for reporting and investigating suspected abuse, neglect, or exploitation, including incomplete documentation and inaccurate dates, posing a health and safety risk.
The manager failed to ensure documented reports to the governing authority included any changes made or actions taken as a result of concerns about delivery of resident care services.
The manager failed to ensure individuals submitted signed documentation dated within 90 days before acceptance indicating need for continuous medical or nursing services or restraints for three residents.
The manager accepted a resident requiring continuous medical services, which the facility cannot provide.
The manager accepted a resident requiring continuous nursing services, which the facility cannot provide.
The manager failed to ensure a residency agreement included the signature and date of the individual designated to make health care decisions for one resident.
The manager failed to ensure a resident's written service plan included the amount, type, and frequency of assisted living services provided, including medication administration, for one resident.
The manager failed to ensure residents' written service plans were signed and dated by the resident or representative, the manager, and if required, the nurse or medical practitioner, for nine residents.
The manager failed to ensure caregivers documented the services provided in residents' medical records for nine residents, posing a health and safety risk.
The manager failed to ensure a resident was treated with consideration following an altercation involving staff and a resident.
The manager failed to ensure a resident was not subjected to restraint during an altercation involving staff and a resident.
The manager retained a resident confined to a bed or chair without evidence of required medical examinations at least every six months.
R9-10-814 — The manager failed to ensure the facility did not accept or retain residents confined to a bed or chair without required written medical determinations every six months for two residents.
The manager failed to ensure residents received orientation to the exits and evacuation routes within 24 hours of acceptance for six residents.
The manager failed to ensure caregivers documented all required details of accidents, emergencies, or injuries, including date, time, description, observers, actions taken, notifications, and prevention measures, for one resident.
Report Facts
Deficiencies cited: 16
Complaints investigated: 10
Inspection Report — Oct 24, 2023
Enforcement State
Date: Oct 24, 2023
Visit Reason
Civil monetary penalty, action 00112319 (invoice INV-258837), assessed 24 October 2023.
Findings
A $2,500.00 penalty was assessed and paid in full on 27 December 2023.
Report Facts
Penalty amount: 2500
Amount paid: 2500
Amount remaining: 0
Inspection Report — Sep 19, 2023
Complaint Investigation State
Date: Sep 19, 2023
Visit Reason
On-site complaint investigation of complaints AZ00200787, AZ00200505, AZ00200227, AZ00200129, AZ00199539, AZ00198904, AZ00198341, AZ00196177, AZ00195863, AZ00195126, AZ00193544 at an Assisted Living Center, conducted 19 September 2023.
Complaint Details
An on-site investigation of complaints AZ00200787, AZ00200505, AZ00200227, AZ00200129, AZ00199539, AZ00198904, AZ00198341, AZ00196177, AZ00195863, AZ00195126, AZ00193544 was conducted on September 19, 2023 and the following deficiencies were cited.
Findings
The inspection found twenty deficiencies related to failure to provide appropriate first aid, incomplete personnel records, failure to report suspected exploitation, inadequate caregiver training and documentation, incomplete service plans, medication administration issues, lack of accessible water, unsafe storage of toxic materials, missing window coverings, and inadequate documentation of incidents and opioid administration.
Deficiencies (20)
36-420.B.2 — The facility failed to provide appropriate first aid to non-injured residents who had fallen and were unable to recover independently, instead calling 911 and delaying assistance.
The governing authority failed to ensure documented good faith efforts to contact previous employers for seven of eleven personnel records sampled, risking resident health and safety.
The administrator failed to report suspected exploitation of a resident involving missing opioid medication to the appropriate authorities, preventing assessment of immediate health and safety concerns.
The manager failed to ensure a caregiver provided valid documentation of completion of an approved caregiver training program for one of ten caregivers sampled.
The manager failed to verify and document the skills and knowledge of two caregivers before they provided physical or behavioral health services.
The manager failed to maintain documentation of caregivers and assistant caregivers working each day, including hours worked, risking coverage verification.
The manager failed to ensure two caregivers received orientation specific to their duties before providing assisted living services.
The manager failed to include the ending date of employment in one former employee's personnel record.
The manager failed to ensure a resident's written service plan included the amount, type, and frequency of assisted living services provided, including medication administration.
The manager failed to ensure seven residents' service plans were signed and dated by the resident or representative, the manager, and if required, the nurse or medical practitioner.
The manager failed to ensure a caregiver documented services provided to a resident in the medical record, resulting in inability to verify services and a negative health outcome.
The manager failed to prevent misappropriation of personal property for two residents, with documented thefts resulting in employee terminations.
R9-10-808 — The manager failed to include strategies to ensure a resident's personal safety in the written service plan for a resident receiving directed care services.
The manager failed to ensure medication administration policies and procedures were reviewed and approved by a medical practitioner, registered nurse, or pharmacist.
The manager failed to ensure a medication was administered in compliance with a medication order and documented in the resident's medical record, risking resident health.
The manager failed to ensure water was available and accessible to residents at all times, contributing to a resident's dehydration and negative health outcome.
The manager failed to ensure caregivers documented all required details of accidents or injuries resulting in medical services for five residents, including preventive actions.
The manager failed to ensure poisonous or toxic materials were stored in locked areas inaccessible to residents, posing a risk to resident safety.
The manager failed to ensure each sleeping area had adjustable window covers to provide resident privacy, with one occupied bedroom lacking window coverings.
R9-10-120 — The manager failed to ensure authorized individuals documented residents' need for opioids and monitored effects before and after administration for two residents.
Report Facts
Deficiencies cited: 20
Complaints investigated: 11
Inspection Report — Apr 25, 2023
Enforcement State
Date: Apr 25, 2023
Visit Reason
Civil monetary penalty, action 00113448 (invoice INV-259773), assessed 25 April 2023.
Findings
A $500.00 penalty was assessed and paid in full on 22 June 2023.
Report Facts
Penalty amount: 500
Amount paid: 500
Amount remaining: 0
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