Inspection Reports for
Rose Court Senior Living

2935 N 18th Pl, Phoenix, AZ 85016, United States, AZ, 85016

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29 Reports

2023–2026

Inspection Report — Mar 19, 2026

Complaint Investigation
Date: Mar 19, 2026

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On-site complaint investigation of complaints 00162388, 00160440, and 00159799 at an Assisted Living Center, conducted 19 March 2026.

Complaint Details
No deficiencies were found during the on-site investigation of complaints 00162388, 00160440, and 00159799 conducted on March 19, 2026.
Findings
No deficiencies were found during the inspection.

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Complaints investigated: 3

Inspection Report — Jan 12, 2026

Annual Inspection
Date: Jan 12, 2026

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On-site complaint investigation of complaints 00155557 and 00155546 combined with a compliance (annual) inspection at an Assisted Living Center, conducted 12 January 2026.

Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaint 00155557 and 00155546 conducted on January 12, 2026.
Findings
The inspection found three deficiencies related to tuberculosis screening documentation, retention of a bed- or chair-confined resident without required medical documentation, and failure to review the disaster plan annually.

Deficiencies (3)
R9-10-806 — The manager failed to ensure that personnel provided documentation of freedom from infectious tuberculosis on or before the date they began providing services, posing a potential TB exposure risk to residents.
R9-10-814 — The manager retained a resident confined to a bed or chair without required documentation that the resident or representative requested retention, that the primary care provider examined the resident at least every six months, reviewed the facility's scope of services, and confirmed the resident's needs were met.
R9-10-819 — The manager failed to ensure the disaster plan was reviewed at least once every 12 months, which poses a risk by not reinforcing expected employee standards.
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Deficiencies cited: 3 Complaints investigated: 2

Inspection Report — Dec 23, 2025

Complaint Investigation
Date: Dec 23, 2025

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On-site complaint investigation of complaints 00152961 and 00146156 at an Assisted Living Center, conducted 15 and 23 December 2025.

Complaint Details
No deficiencies were found during the on-site investigation of complaints 00152961 and 00146156 conducted on December 15 and 23, 2025.
Findings
No deficiencies were found during this complaint investigation.

Report Facts
Complaints investigated: 2

Inspection Report — Sep 3, 2025

Complaint Investigation
Date: Sep 3, 2025

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On-site complaint investigation of complaints 00142878 and 00142889 at an Assisted Living Center, conducted 3 September 2025.

Complaint Details
No deficiencies were found during the on-site investigation of complaints 00142878 and 00142889 conducted on September 03, 2025.
Findings
No deficiencies were found during the inspection.

Report Facts
Complaints investigated: 2

Inspection Report — Aug 21, 2025

Complaint Investigation
Date: Aug 21, 2025

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On-site complaint investigation of complaints 00139022, 00139089, 0139094, and 0141633 at an Assisted Living Center, conducted 21 August 2025.

Complaint Details
The following deficiencies were found during the on-site investigation of complaints 00139022, 00139089, 0139094, and 0141633 conducted on August 21, 2025.
Findings
Two deficiencies were found related to failure to document services provided to residents and incomplete medication policies for controlled substances.

Deficiencies (2)
R9-10-808 — The manager failed to ensure a caregiver or assistant caregiver documented the services provided in the residents’ medical records for three sampled residents, including missed documentation of wellness checks, dressing assistance, mobility, grooming, and toileting on multiple shifts.
R9-10-817 — The manager failed to ensure policies and procedures were established and documented for inventorying and dispensing controlled substances, as the medication policies did not cover these areas and no other policies were available.
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Deficiencies cited: 2

Inspection Report — Jul 25, 2025

Complaint Investigation
Date: Jul 25, 2025

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On-site complaint investigation of complaints 0000137369 and 0000137370 at an Assisted Living Center, conducted 25 July 2025.

Complaint Details
No deficiencies were found during the on-site investigation of complaints 0000137369 and 0000137370 conducted on July 25, 2025.
Findings
No deficiencies were found during this inspection.

Report Facts
Complaints investigated: 2

Inspection Report — Jun 17, 2025

Complaint Investigation
Date: Jun 17, 2025

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On-site complaint investigation of complaint 00133174 at an Assisted Living Center, conducted 17 June 2025.

Complaint Details
No deficiencies were found during the on-site investigation of complaint 00133174 conducted on June 17, 2025.
Findings
No deficiencies were found during the complaint investigation.

Report Facts
Complaints investigated: 1

Inspection Report — May 22, 2025

Complaint Investigation
Date: May 22, 2025

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On-site complaint investigation of complaints 00116460 and 00116460 at an Assisted Living Center, conducted 22 May 2025.

Complaint Details
The following deficiencies were found during the on-site investigation of complaint cases 00116460 and 00116460 conducted on May 22, 2025.
Findings
The inspection found one deficiency related to incomplete resident service plans. The facility failed to include the amount and frequency of assisted living services in the written service plans for two of three sampled residents.

Deficiencies (1)
R9-10-808 — The manager failed to ensure that a resident's written service plan included the amount and frequency of assisted living services to be provided for two of three sampled residents. This deficiency posed a risk if residents did not receive sufficient services as necessary.
Report Facts
Deficiencies cited: 1

Inspection Report — May 12, 2025

Complaint Investigation
Date: May 12, 2025

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On-site complaint investigation of complaint 00130312 at an Assisted Living Center, conducted 12 May 2025.

Complaint Details
An on-site investigation of complaint 00130312 was conducted on May 12, 2025, and the following deficiency was cited:
Findings
The inspection found one deficiency related to the facility's failure to maintain a standardized emergency responder information form for a resident as required by state regulations.

Deficiencies (1)
A.R.S. § 36-420.04.A.1-9 — The manager failed to ensure the facility maintained a standardized form for emergency responders that included all required resident information, such as reasons for emergency response, medication lists, pharmacy contact, primary care physician information, physical condition details, and HIPAA release authorization.
Report Facts
Deficiencies cited: 1

Inspection Report — Mar 26, 2025

Complaint Investigation
Date: Mar 26, 2025

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On-site complaint investigation of complaint AZ00123889 at an Assisted Living Center, conducted 26 March 2025.

Complaint Details
No deficiencies were found during the on-site investigation of complaint AZ00123889 conducted on March 26, 2025.
Findings
No deficiencies were found during the inspection.

Inspection Report — Feb 21, 2025

Complaint Investigation
Date: Feb 21, 2025

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On-site complaint investigation of complaint 00115545 at an Assisted Living Center, conducted 21 February 2025.

Complaint Details
No deficiencies were found during the on-site investigation of complaint 00115545 conducted on February 21, 2025.
Findings
No deficiencies were found during this inspection.

Inspection Report — Jan 27, 2025

Complaint Investigation
Date: Jan 27, 2025

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On-site complaint investigation of complaint AZ00222461 at an Assisted Living Center, conducted 27 January 2025.

Complaint Details
An on-site investigation of complaint AZ00222461 was conducted on January 27, 2025, and no deficiencies were cited.
Findings
No deficiencies were cited during this inspection.

Inspection Report — Dec 24, 2024

Enforcement
Date: Dec 24, 2024

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Civil monetary penalty, action 00110041 (invoice INV-257210), assessed 24 December 2024.

Findings
A $750.00 penalty was assessed and paid in full on 21 February 2025.

Report Facts
Penalty amount: 750 Amount paid: 750 Amount remaining: 0

Inspection Report — Dec 12, 2024

Complaint Investigation
Date: Dec 12, 2024

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On-site complaint investigation of complaints AZ00219498, AZ00219683, and AZ00219511 at an Assisted Living Center, conducted 12 December 2024.

Complaint Details
An on-site investigation of complaints AZ00219498, AZ00219683, and AZ00219511 was conducted on December 12, 2024, and the following deficiencies were cited.
Findings
The inspection found three deficiencies related to failure to notify the primary care provider and emergency contact after a resident's emergency, incomplete documentation of the incident, and lack of a compliant pest control program. These deficiencies posed risks to resident care and regulatory compliance.

Deficiencies (3)
When a resident had an accident requiring medical services, the manager failed to ensure the resident's primary care provider and emergency contact were immediately notified. This failure posed a risk of inadequate follow-up care.
The manager failed to ensure documentation of the date and time of the incident, names of observers, individuals notified, and preventive actions taken for a resident's emergency requiring medical services.
R3-8-20l — The manager failed to ensure a pest control program compliant with A.A.C. R3-8-201(C)(4) was implemented, as pest control was performed by maintenance staff without certification documentation.
Report Facts
Deficiencies cited: 3

Inspection Report — Nov 7, 2024

Annual Inspection
Date: Nov 7, 2024

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On-site complaint investigation and annual compliance inspection of complaints AZ00218337, AZ00218295, AZ00217157, AZ00216086, AZ00215785, AZ00215794, AZ00215631, AZ00215632, and AZ00215474 at an Assisted Living Center, conducted 6 and 7 November 2024.

Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00218337, AZ00218295, AZ00217157, AZ00216086, AZ00215785, AZ00215794, AZ00215631, AZ00215632, and AZ00215474 conducted on November 6, 2024 and November 7, 2024.
Findings
The inspection found five deficiencies related to staff training, caregiver certification, employee orientation, and failure to provide services as per residents' service plans. No plan of correction was provided in the report.

Deficiencies (5)
36-420.01 — The facility failed to administer a fall prevention and fall recovery training program for all staff, posing a risk if staff were not properly trained to assist residents who had fallen. This was a repeat deficiency from a prior inspection.
The manager failed to ensure a caregiver provided valid documentation of completion of a caregiver training program approved by the Department or NCIA Board for one of three caregivers sampled.
The manager failed to ensure personnel records for two employees included documentation of completed orientation, posing a safety risk if new employees were not properly oriented.
The manager failed to ensure a caregiver provided residents with assisted living services as specified in their service plans, including wellness checks, toileting, oxygen management, and escorts.
The manager failed to ensure a caregiver was only assigned to provide services for which they had documented skills and knowledge, as caregiver E2 lacked valid certification for the services provided.
Report Facts
Deficiencies cited: 5 Complaints investigated: 9

Employees mentioned
NameTitleContext
Staff #1ManagerFailed to ensure caregiver certification, personnel orientation, service provision, and assignment of services within documented skills.
Staff #16CaregiverLacked valid caregiver certification and was assigned to provide services without documented skills and knowledge.
Staff #2EmployeePersonnel record lacked documentation of completed orientation.

Inspection Report — Sep 17, 2024

Enforcement
Date: Sep 17, 2024

Visit Reason
Civil monetary penalty, action 00110574 (invoice INV-257568), assessed 17 September 2024.

Findings
A $250.00 penalty was assessed and paid in full on 9 November 2024.

Report Facts
Penalty amount: 250 Amount paid: 250 Amount remaining: 0

Inspection Report — Aug 29, 2024

Complaint Investigation
Date: Aug 29, 2024

Visit Reason
On-site complaint investigation of complaint AZ00214059 at an Assisted Living Center, conducted 29 August 2024.

Complaint Details
An on-site investigation of complaint AZ00214059 was conducted on August 29, 2024, and no deficiencies were cited.
Findings
No deficiencies were cited during this inspection.

Inspection Report — Jul 31, 2024

Complaint Investigation
Date: Jul 31, 2024

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On-site complaint investigation of complaints AZ00212244 and AZ00213471 at an Assisted Living Center, conducted 31 July 2024.

Complaint Details
An on-site investigation of complaints AZ00212244 and AZ00213471 was conducted on July 31, 2024, and the following deficiencies were cited.
Findings
The inspection found two deficiencies related to inadequate cleaning and maintenance issues posing risks to resident safety. Both deficiencies had plans of correction provided.

Deficiencies (2)
The manager failed to ensure the premises and equipment were cleaned and disinfected according to policies, as weekly housekeeping was not documented and grime and a dead bug were observed in a resident's bathtub. This deficiency posed a risk to residents' physical health and safety.
The manager failed to ensure the premises were free from conditions that could cause physical injury, as 23 holes and torn, lifting vinyl flooring were observed in a resident's unit, creating a trip hazard. Maintenance was acknowledged to be notified.
Report Facts
Deficiencies cited: 2

Inspection Report — Jul 2, 2024

Enforcement
Date: Jul 2, 2024

Visit Reason
Civil monetary penalty, action 00110977 (invoice INV-257840), assessed 2 July 2024.

Findings
A $500.00 penalty was assessed and paid in full on 22 August 2024.

Report Facts
Penalty amount: 500 Amount paid: 500 Amount remaining: 0

Inspection Report — May 13, 2024

Complaint Investigation
Date: May 13, 2024

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On-site complaint investigation of complaints AZ00210232 and AZ00210256 at an Assisted Living Center, conducted 13 May 2024.

Complaint Details
An on-site investigation of complaints AZ00210232 and AZ00210256 was conducted on May 13, 2024, and the following deficiencies were cited :
Findings
The inspection found one deficiency related to inaccurate documentation of assisted living services in a resident's medical record. The facility failed to ensure that services documented as provided were actually delivered.

Deficiencies (1)
The manager failed to ensure one of three sampled medical records contained accurate documentation of assisted living services provided to a resident. The services documented were acknowledged by staff as not having been provided.
Report Facts
Deficiencies cited: 1

Inspection Report — Apr 26, 2024

Complaint Investigation
Date: Apr 26, 2024

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On-site complaint investigation of complaints AZ00208277 and AZ00209037 at an Assisted Living Center, conducted 26 April 2024.

Complaint Details
An on-site investigation of complaints AZ00208277 and AZ00209037 was conducted on April 26, 2024, and no deficiencies were cited.
Findings
No deficiencies were cited during this inspection.

Inspection Report — Dec 19, 2023

Enforcement
Date: Dec 19, 2023

Visit Reason
Civil monetary penalty, action 00112040 (invoice INV-258635), assessed 19 December 2023.

Findings
A $1,000.00 penalty was assessed and paid in full on 9 February 2024.

Report Facts
Penalty amount: 1000 Amount paid: 1000 Amount remaining: 0

Inspection Report — Nov 28, 2023

Complaint Investigation
Date: Nov 28, 2023

Visit Reason
On-site complaint investigation of complaints AZ00203524, AZ00203412, AZ00203137, AZ00202542, AZ00202517, AZ00202350, AZ00201901, AZ00201366, and AZ00200598 at an Assisted Living Center, conducted 28 November 2023.

Complaint Details
An on-site investigation of complaint AZ00203524, AZ00203412, AZ00203137, AZ00202542, AZ00202517, AZ00202350, AZ00201901, AZ00201366, and AZ00200598 was conducted on November 28, 2023, and the following deficiencies were cited:
Findings
Two deficiencies were cited related to caregiver CPR training documentation and incomplete behavioral care service plans for residents requiring such care.

Deficiencies (2)
The manager failed to ensure two caregivers provided current documentation of CPR training that included a demonstration of their ability to perform CPR before providing assisted living services.
R9-10-101(29) — The manager failed to ensure that three residents' written service plans included required components for behavioral care such as psychosocial interactions, psychotropic medications, planned strategies, and goals for behavior changes.
Report Facts
Deficiencies cited: 2

Inspection Report — Sep 26, 2023

Enforcement
Date: Sep 26, 2023

Visit Reason
Civil monetary penalty, action 00112499 (invoice INV-258982), assessed 26 September 2023.

Findings
A $250.00 penalty was assessed and paid in full on 5 November 2023.

Report Facts
Penalty amount: 250 Amount paid: 250 Amount remaining: 0

Inspection Report — Aug 29, 2023

Annual Inspection
Date: Aug 29, 2023

Visit Reason
On-site complaint investigation and annual compliance inspection of complaints AZ00188551, AZ00190800, AZ00192073, AZ00192701, AZ00193832, and AZ00195182 at an Assisted Living Center, conducted 29 August 2023.

Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00188551, AZ00190800, AZ00192073, AZ00192701, AZ00193832, and AZ00195182 conducted on August 29, 2023.
Findings
The inspection found eight deficiencies related to staff training, resident documentation, facility safety, and cleanliness. Plans of correction were provided for all deficiencies.

Deficiencies (8)
36-420.01 — The facility failed to administer a training program including initial and continued competency training in fall prevention and fall recovery for one of four personnel sampled.
Manager failed to ensure that at admission, eight of nine residents or their representatives received a written copy of the requirements and resident rights.
Manager failed to ensure one resident's medical record contained current documentation of notification of the availability of influenza and pneumonia vaccinations.
R9-10-818 — Manager failed to ensure eight of nine residents' medical records contained documentation of orientation to facility exits.
Manager failed to ensure a means of exiting the facility for residents without keys or special knowledge was controlled and alerted employees of egress, posing a risk for residents receiving directed care services.
Manager failed to ensure disaster drills for employees were conducted on each shift at least once every three months, risking employee preparedness.
Manager failed to ensure an evacuation path was conspicuously posted in each hallway of the assisted living facility, posing a risk to resident safety.
Manager failed to ensure the premises were kept clean according to policies and procedures; clutter and unsanitary conditions were observed in a resident's unit.
Report Facts
Deficiencies cited: 8 Complaints investigated: 6

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