Inspection Reports for
Sequoia Springs Senior Living

2401 Redwood Way, Fortuna, CA 95540, United States, CA, 95540

Back to Facility Profile

Citations (last 6 years)

Citations (over 6 years) 6 citations/year

Citations are regulatory findings recorded during state inspections.

50% worse than California average
California average: 4 citations/year

Citations per year

16 12 8 4 0
2020
2021
2022
2023
2024
2025

Occupancy

Latest occupancy rate 60% occupied

Based on a September 2025 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy rate over time

40% 60% 80% 100% Jul 2021 Dec 2022 Aug 2023 Dec 2023 Oct 2024 Jul 2025 Sep 2025

Inspection Report

Annual Inspection
Census: 55 Capacity: 92 Citations: 3 Date: Sep 30, 2025

Visit Reason
The inspection was an unannounced Required-1 Year annual inspection to evaluate compliance with licensing requirements and ensure the health and safety of residents.

Findings
The facility was generally found to be in good condition with no immediate health or safety violations observed during the tour. However, deficiencies were cited related to staff training, medication administration errors, and improper medication storage practices.

Citations (3)
8 of 10 staff files did not contain evidence of completed annual training hours, including dementia care and other required training.
Facility was preparing medication in separate cups before assisting residents, resulting in medication errors.
Staff provided the wrong medication to a resident on three separate occasions.
Report Facts
Residents present during inspection: 55 Total licensed capacity: 92 Medication errors: 3 Staff files reviewed: 10 Staff files lacking required training: 8

Employees mentioned
NameTitleContext
Julissa AguirreCompliance and Training CoordinatorMet with Licensing Program Analyst during inspection
Alma PeraltaAdministratorFacility administrator with current certificate
Christopher ArnholdLicensing Program AnalystConducted the inspection and signed the report
Kimberley MotaLicensing Program ManagerNamed in the report as Licensing Program Manager

Inspection Report

Census: 54 Capacity: 92 Citations: 1 Date: Aug 19, 2025

Visit Reason
The visit was an unannounced case management inspection conducted to review incident reports submitted by the facility regarding residents observed leaving the premises without assistance.

Findings
The inspection found that the facility failed to ensure monitoring of the front exit door to prevent residents at risk of elopement from leaving unsupervised, posing an immediate health and safety risk. A Type A deficiency was cited for lack of auditory or staff alert monitoring devices at exits.

Citations (1)
Failure to ensure the facility has an auditory device or other staff alert feature to monitor exits on exterior doors and perimeter fence gates accessible to residents at risk for elopement.
Report Facts
Capacity: 92 Census: 54 Plan of Correction Due Date: 1

Employees mentioned
NameTitleContext
Alma PeraltaExecutive DirectorMet with Licensing Program Analyst during inspection and discussed findings
Christopher ArnholdLicensing Program AnalystConducted the inspection and authored the report
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager on report

Inspection Report

Complaint Investigation
Census: 54 Capacity: 92 Citations: 1 Date: Aug 19, 2025

Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2025-08-01 regarding personal rights violations at the facility.

Complaint Details
The complaint was substantiated based on the preponderance of evidence standard. The allegation involved personal rights violations related to refusal to accept a resident back after hospital discharge.
Findings
The investigation substantiated that the facility did not accept a resident back after hospital discharge, violating state laws protecting residents from involuntary transfers and discharges. The resident returned to the facility later receiving hospice care.

Citations (1)
Licensee did not accept resident back to the facility when they were discharged, violating protections against involuntary transfers, discharges, and evictions.
Report Facts
Capacity: 92 Census: 54 Deficiencies cited: 1 Plan of Correction Due Date: Aug 20, 2025

Employees mentioned
NameTitleContext
Alma PeraltaExecutive DirectorMet with Licensing Program Analyst during investigation and named in findings
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Kimberley MotaLicensing Program ManagerNamed in report as Licensing Program Manager

Inspection Report

Complaint Investigation
Capacity: 92 Citations: 1 Date: Aug 19, 2025

Visit Reason
An unannounced complaint investigation was conducted based on a complaint received on 2025-07-31 alleging that facility staff did not dispense medications as prescribed and did not maintain accurate resident records.

Complaint Details
The complaint investigation was substantiated for failure to dispense medications as prescribed, specifically a delay in starting antibiotics for a resident. The allegation regarding inaccurate resident records was unsubstantiated.
Findings
The investigation substantiated that the facility staff failed to start a prescribed antibiotic medication on the correct date, resulting in a delay from 07/19/2025 to 07/21/2025. Another allegation regarding inaccurate resident records was found unsubstantiated due to insufficient evidence.

Citations (1)
Licensee did not ensure resident received assistance with medication as ordered, posing an Immediate Health, Safety or Personal Rights risk to residents in care.
Report Facts
Capacity: 92 Deficiency due date: Aug 20, 2025

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report
Alma PeraltaAdministrator / Executive DirectorFacility administrator met during investigation and named in findings
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager overseeing the investigation

Inspection Report

Complaint Investigation
Census: 52 Capacity: 92 Citations: 0 Date: Aug 6, 2025

Visit Reason
An unannounced complaint investigation was conducted in response to an allegation that staff allowed a minor to administer medications at the facility.

Complaint Details
The complaint alleged that staff allowed a minor to administer medications. The allegation was investigated and found to be unsubstantiated.
Findings
The investigation found that children often participate in activities during summer months under supervision, but there was no evidence that children assisted with medications or activities of daily living. The allegation was determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Facility capacity: 92 Census: 52

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Alma PeraltaAdministratorFacility administrator met during investigation

Inspection Report

Complaint Investigation
Census: 54 Capacity: 92 Citations: 1 Date: Jul 23, 2025

Visit Reason
An unannounced complaint investigation was conducted based on a complaint received on 07/22/2025 regarding allegations including the facility not allowing resident visitors, blocking a fire exit, and not following the menu.

Complaint Details
The complaint investigation was substantiated for the allegation that the facility was not allowing resident visitors. The other allegations about blocking a fire exit and not following the menu were unsubstantiated.
Findings
The investigation substantiated the allegation that the facility prevented residents from having visitors of their choosing without prior notice, violating Health and Safety code. Other allegations regarding blocking a fire exit and menu compliance were found unsubstantiated due to lack of preponderance of evidence.

Citations (1)
To consent to have relatives and other individuals of the resident’s choosing visit during reasonable hours, privately and without prior notice. This requirement is not met as evidenced by a visitor policy preventing residents from visiting with individuals of their choosing without prior notice, posing an immediate Health, Safety or Personal Rights risk.
Report Facts
Capacity: 92 Census: 54 Plan of Correction Due Date: 1

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report
Alma PeraltaAdministratorFacility Administrator met during investigation and named in findings

Inspection Report

Complaint Investigation
Census: 74 Capacity: 92 Citations: 2 Date: Jul 2, 2025

Visit Reason
An unannounced complaint investigation was conducted due to allegations that staff did not ensure the facility's alert system was properly operating and did not timely respond to residents' alerts.

Complaint Details
The complaint was substantiated. Allegations included failure to ensure the alert system was properly operating and failure to timely respond to resident alerts.
Findings
The investigation found that the facility's call system was not fully operational; calls were received at the front desk but did not directly notify caregivers. After-hours response times often exceeded 20 minutes, posing a potential health and safety risk to residents.

Citations (2)
Licensee did not ensure resident pendant alert system was fully operational, posing a potential Health, Safety or Personal Rights risk to persons in care.
Licensee did not ensure residents received timely assistance as noted in the Resident Handbook, posing a potential Health, Safety or Personal Rights risk to persons in care.
Report Facts
Capacity: 92 Census: 74 Plan of Correction Due Date: Jul 14, 2025

Employees mentioned
NameTitleContext
Alma PeraltaAdministrator / Executive DirectorMet with Licensing Program Analyst during investigation and discussed findings
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation

Inspection Report

Census: 75 Capacity: 92 Citations: 0 Date: May 14, 2025

Visit Reason
The visit was an unannounced case management inspection conducted in response to an incident report submitted by the facility regarding a resident found outside the facility with the door alarm turned off.

Findings
The inspection found that the door alarm had been left turned off by kitchen staff the day prior, allowing a resident to exit unsupervised. The facility updated procedures to ensure exit alarms are monitored and operational. No citations were issued during the visit.

Employees mentioned
NameTitleContext
Alma PeraltaExecutive DirectorMet with Licensing Program Analyst during inspection and involved in review of incident.
Christopher ArnholdLicensing Program AnalystConducted the case management visit and inspection.
Kimberley MotaLicensing Program ManagerNamed as Licensing Program Manager on the report.

Inspection Report

Capacity: 92 Citations: 0 Date: Apr 16, 2025

Visit Reason
The visit was an unannounced case management inspection conducted to address recent management changes at the facility, including the change of the Administrator position.

Findings
No citations or deficiencies were issued during this visit. The Licensing Program Analyst met with the new Executive Director to discuss reporting requirements and requested paperwork to officially change the Administrator.

Employees mentioned
NameTitleContext
Chris ArnholdLicensing Program AnalystConducted the case management visit and discussed management changes.
Alma PeraltaExecutive DirectorMet with Licensing Program Analyst regarding management changes and Administrator position.
Roger EndertFormer Executive DirectorFormer Executive Director whose last day was 04/09/2025.

Inspection Report

Complaint Investigation
Census: 61 Capacity: 92 Citations: 1 Date: Feb 12, 2025

Visit Reason
An unannounced complaint investigation was conducted regarding an allegation that the licensee did not ensure a refund was issued to a resident's responsible party in a timely manner.

Complaint Details
The complaint was substantiated. The licensee failed to issue a refund to the resident's responsible party within the timeframes provided in Title 22 regulation and the Health and Safety code. The resident passed away on 2024-10-08 and belongings were removed on 2024-10-14, but refund was not issued by the report date.
Findings
The investigation found that the licensee failed to issue a refund to the resident's responsible party within the required 15-day timeframe after the resident's personal property was removed, which was substantiated based on records and interviews.

Citations (1)
Licensee did not provide a refund within the 15 day timeframe required by regulation after the resident's personal property was removed, posing a potential Personal Rights risk to residents in care.
Report Facts
Capacity: 92 Census: 61 Deficiencies cited: 1 Plan of Correction Due Date: Feb 28, 2025

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing EvaluatorConducted the complaint investigation and authored the report
Roger EndertAdministratorFacility administrator met with evaluator and was involved in findings discussion
Bethany MoellersSupervisorSupervisor overseeing the licensing evaluation

Inspection Report

Census: 62 Capacity: 92 Citations: 0 Date: Jan 13, 2025

Visit Reason
The visit was an unannounced case management inspection conducted due to a report that the facility was having difficulty acquiring food items and was unable to report incidents as required.

Findings
The Licensing Program Analyst found that the facility had not had access to their computer records system since January 1 due to a management change, resulting in handwritten documentation for medications and incidents. The facility food stores were within regulation at the time of the visit, and the facility was in the process of securing food vendors while purchasing food from local grocery stores. No citations were issued during this inspection.

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the case management visit and inspection.
Jennifer LarueMet with Licensing Program Analyst during the inspection and provided information about facility operations.

Inspection Report

Complaint Investigation
Census: 81 Capacity: 92 Citations: 0 Date: Dec 23, 2024

Visit Reason
An unannounced complaint investigation was conducted following a complaint received on 2024-12-17 regarding allegations of staff making inappropriate comments about a resident and mishandling residents' pendants.

Complaint Details
The complaint involved allegations that staff made inappropriate comments regarding a resident and mishandled residents' pendants. The investigation was unsubstantiated due to lack of evidence.
Findings
The investigation found no preponderance of evidence to substantiate the allegations. Staff did remove a resident's pendant during bathing and forgot to return it for approximately 4 hours, but no issues occurred during that time. Overall, the allegations were unsubstantiated.

Report Facts
Capacity: 92 Census: 81 Duration pendant missing: 4

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Roger EndertExecutive DirectorFacility administrator met during investigation
Bethany MoellersSupervisorSupervisor overseeing the investigation

Inspection Report

Annual Inspection
Census: 68 Capacity: 92 Citations: 2 Date: Nov 5, 2024

Visit Reason
The inspection was an unannounced Required-1 Year inspection conducted to ensure the health and safety of residents in care and to follow up on a previously reported incident involving medication errors.

Complaint Details
The inspection included a follow-up on an incident report submitted on 10/30/2024 regarding two medication errors that occurred on 10/24/2024 and 10/25/2024. Staff misread medication orders, and an investigation was conducted with staff retraining. This was a repeat violation within 12 months. An immediate civil penalty of $1000 was issued.
Findings
The facility was generally found to be clean, well-maintained, and compliant with health and safety standards, with no immediate violations observed. However, deficiencies were noted related to medication administration errors and incomplete staff training documentation.

Citations (2)
Facility did not assist with medications as ordered, posing an immediate health, safety or personal rights risk to persons in care.
7 out of 10 staff files reviewed did not contain evidence of completed annual training, posing a potential health, safety or personal rights risk to persons in care.
Report Facts
Civil penalty amount: 1000 Staff files reviewed: 10 Resident files reviewed: 10 Staff files lacking annual training: 7 Capacity: 92 Census: 68

Employees mentioned
NameTitleContext
Roger EndertExecutive DirectorMet with Licensing Program Analyst during inspection
Christopher ArnholdLicensing Program AnalystConducted the inspection and authored the report
Bethany MoellersLicensing Program ManagerSupervisor overseeing the inspection

Inspection Report

Complaint Investigation
Census: 66 Capacity: 92 Citations: 1 Date: Oct 7, 2024

Visit Reason
The visit was an unannounced case management inspection conducted to amend a prior complaint investigation regarding allegations that staff were restricting residents' access.

Complaint Details
The visit was related to a complaint investigation alleging staff restricted residents' access. The allegation was not substantiated, but a safety issue regarding emergency gate code notification was identified.
Findings
No evidence was found to support the allegation of restricted access; however, it was discovered that a code to an emergency gate was changed without timely notification to staff or the Fire Department, posing an immediate safety risk. The code was subsequently changed again and all relevant parties were informed.

Citations (1)
Licensee did not ensure staff or Fire Department was informed of a new code for an emergency exit, posing an immediate safety risk to persons in care.
Report Facts
Capacity: 92 Census: 66 Deficiencies cited: 1

Employees mentioned
NameTitleContext
Roger EndertExecutive DirectorSpoke with Licensing Program Analyst about emergency gate code change
Christopher ArnholdLicensing Program AnalystConducted the inspection and authored the report
Bethany MoellersSupervisorSupervisor overseeing the inspection

Inspection Report

Follow-Up
Census: 66 Capacity: 92 Citations: 1 Date: Oct 7, 2024

Visit Reason
The visit was an unannounced case management follow-up to amend a prior complaint investigation regarding allegations that staff were restricting residents' access.

Complaint Details
The visit was related to a complaint alleging staff restricted access to residents. The allegation was not substantiated, but a related safety issue was identified.
Findings
The complaint investigation found no evidence that staff restricted access to residents, but identified a safety issue where a new emergency gate code was changed without timely notification to staff or the Fire Department, posing an immediate safety risk. The code was subsequently changed again and all relevant parties were informed.

Citations (1)
Licensee did not ensure staff or Fire Department was informed of a new code for an emergency exit, posing an immediate safety risk to persons in care.
Report Facts
Capacity: 92 Census: 66 Deficiencies cited: 1

Employees mentioned
NameTitleContext
Roger EndertExecutive DirectorSpoke with Licensing Program Analyst regarding emergency gate code change
Christopher ArnholdLicensing Program AnalystConducted the case management visit and complaint investigation
Bethany MoellersLicensing Program ManagerReport reviewer and supervisor

Inspection Report

Complaint Investigation
Census: 84 Capacity: 92 Citations: 2 Date: Aug 21, 2024

Visit Reason
The inspection was an unannounced case management visit conducted in response to several unusual incident reports submitted by the facility, including medication errors and residents leaving the facility without staff assistance.

Complaint Details
The visit was complaint-related due to reports of medication errors and residents leaving the facility without staff assistance. It was noted this was the third violation in a 12-month period, resulting in an immediate civil penalty of $1000.
Findings
The inspection found repeated medication errors involving residents receiving incorrect medications or dosages, and incidents of residents wandering off or leaving the facility without staff knowledge. Immediate civil penalties were issued for repeated violations and deficiencies were cited related to medication assistance and resident safety.

Citations (2)
Facility did not assist with medications as prescribed, posing an immediate health risk to residents.
Facility staff failed to ensure the continued safety of residents with dementia who wandered away from the facility, posing an immediate safety risk.
Report Facts
Civil penalty amount: 1000 Number of medication error reports: 2 Number of residents leaving facility without staff knowledge: 2 Deficiency count: 2

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the case management visit and authored the report.
Roger EndertExecutive DirectorMet with Licensing Program Analyst during the inspection.
Charmin BaileyAdministrator/DirectorFacility administrator named in the report header.

Inspection Report

Complaint Investigation
Capacity: 92 Citations: 0 Date: Jul 3, 2024

Visit Reason
An unannounced complaint investigation was conducted in response to allegations that staff did not prevent a resident from wandering, did not provide adequate care and supervision, and that the facility lacked a qualified administrator.

Complaint Details
The complaint investigation was unsubstantiated as there was insufficient evidence to prove the alleged violations occurred.
Findings
The investigation found that residents have the right to walk freely, staff were able to redirect the wandering resident and were aware of their location at all times, and the facility administrator position was vacant for approximately 30 days but oversight was maintained by corporate management and department heads. The allegations were determined to be unsubstantiated due to lack of preponderance of evidence.

Report Facts
Facility capacity: 92

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Erin OrtizFacility representative met during investigation
Bethany MoellersSupervisorSupervisor overseeing the investigation

Inspection Report

Complaint Investigation
Census: 57 Capacity: 92 Citations: 2 Date: Apr 5, 2024

Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to multiple allegations including staff leaving feces-soiled linens in a resident's room for over a week and the facility being in disrepair.

Complaint Details
The complaint investigation was triggered by allegations including staff leaving feces-soiled linens in a resident's room for over a week and the facility being in disrepair. The investigation substantiated these allegations but found other allegations regarding oxygen use and care plan documentation unsubstantiated.
Findings
The investigation substantiated that the facility did not ensure laundry was done in a timely manner, with resident laundry left uncompleted for more than two weeks, and that many resident room windows were in disrepair, not opening or closing properly. Other allegations related to oxygen use and care plan documentation were unsubstantiated.

Citations (2)
Licensee did not ensure resident laundry was completed, leaving soiled items in resident rooms for long periods of time, posing a potential health risk.
Licensee did not ensure windows in the building were in good repair; several windows were not operational, posing a potential health or safety risk. This is a repeat violation with a civil penalty issued.
Report Facts
Capacity: 92 Census: 57 Civil penalty: 250 Plan of Correction Due Date: Apr 26, 2024

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report
Charmin BaileyAdministratorFacility administrator met during investigation and involved in findings

Inspection Report

Complaint Investigation
Census: 64 Capacity: 92 Citations: 2 Date: Mar 8, 2024

Visit Reason
An unannounced complaint investigation was conducted following allegations that the facility failed to manage medication as prescribed by a physician and that staff did not meet residents' care needs.

Complaint Details
The complaint was substantiated. The investigation found that the facility failed to manage medication as prescribed and did not meet residents' care needs. An immediate civil penalty of $250 was issued for repeat medication management violations within 12 months.
Findings
The investigation substantiated that the facility failed to manage medications properly, with residents not receiving prescribed medications due to stock and reordering issues, and that the facility did not meet residents' care needs, including lack of showering and laundry assistance as outlined in care plans.

Citations (2)
Facility failed to assist with medications as prescribed; medications were not on hand and not reordered timely, posing an immediate health risk.
Facility did not ensure residents were regularly observed for changes in physical functioning and did not meet care needs, posing a potential health risk.
Report Facts
Civil penalty amount: 250 Capacity: 92 Census: 64 Plan of Correction Due Date: Mar 11, 2024 Plan of Correction Due Date: Mar 29, 2024

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report
Charmin BaileyAdministratorMet with Licensing Program Analyst during investigation and reviewed findings

Inspection Report

Complaint Investigation
Census: 62 Capacity: 92 Citations: 1 Date: Jan 23, 2024

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that a resident was not receiving wound care as needed.

Complaint Details
The complaint was substantiated regarding failure to provide wound care, but unsubstantiated regarding failure to provide hygiene care and transportation assistance.
Findings
The investigation found that the facility failed to follow up on physician orders to provide wound care, resulting in the resident's wound worsening and requiring hospitalization and surgery. Other allegations regarding hygiene care and transportation assistance were unsubstantiated due to lack of evidence.

Citations (1)
Licensee did not ensure wound care was provided to resident, posing an immediate health risk.
Report Facts
Capacity: 92 Census: 62 Deficiencies cited: 1 Plan of Correction Due Date: Jan 24, 2024

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report.
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during investigation and reviewed findings.
Pamela ChapmanAdministratorFacility administrator named in the report header.
Bethany MoellersLicensing Program ManagerOversaw the complaint investigation.

Inspection Report

Complaint Investigation
Census: 62 Capacity: 92 Citations: 0 Date: Jan 9, 2024

Visit Reason
The visit was an unannounced case management inspection conducted in response to several SOC 341 forms reporting suspected dependent adult/elder abuse incidents at the facility.

Complaint Details
The visit was triggered by multiple SOC 341 reports of suspected dependent adult/elder abuse, including resident altercations and a former staff member allegedly taking a resident to a bank to withdraw money. The staff member left employment in November 2023, and the bank visit was reported on 12/29/2023. Follow-up with law enforcement is planned.
Findings
Several incidents involving resident altercations in the memory care section were documented, including yelling, pushing, and one resident being kicked after a fall. Staff intervened promptly, and care plans were adjusted accordingly. Additionally, a former staff member was reported to have taken a resident to a bank to withdraw money, with follow-up planned with law enforcement. No citations were issued during this visit.

Report Facts
Staff present: 3 Date of bank visit report: Dec 29, 2023

Employees mentioned
NameTitleContext
Charmin BaileyAdministratorMet with Licensing Program Analyst during the visit
Christopher ArnholdLicensing Program AnalystConducted the case management visit
Bethany MoellersSupervisorSupervisor overseeing the licensing evaluation

Inspection Report

Complaint Investigation
Census: 65 Capacity: 92 Citations: 0 Date: Dec 18, 2023

Visit Reason
An unannounced complaint investigation was conducted in response to allegations received on 2023-10-05 regarding staff not following the Power of Attorney, isolating a resident, lack of communication with the resident's responsible party, failure to transport to medical appointments, restricting visits, not providing admission agreements, and overcharging.

Complaint Details
The complaint was unsubstantiated, meaning the allegations were false, could not have happened, or lacked reasonable basis.
Findings
The investigation found that the resident was their own responsible party and had signed their own admission agreement. The resident was not isolated and was free to move about the facility. Transportation to medical appointments was provided if needed, and the resident arranged their own transportation. The resident did not wish to visit with certain people and provided a written note to that effect. The facility did not disclose information to unauthorized persons and charged only the basic rate without additional fees. The complaint was determined to be unsubstantiated.

Report Facts
Capacity: 92 Census: 65

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during investigation
Pamela ChapmanAdministratorFacility administrator named in report header
Bethany MoellersSupervisorSupervisor overseeing the investigation

Inspection Report

Annual Inspection
Census: 62 Capacity: 92 Citations: 1 Date: Dec 4, 2023

Visit Reason
The inspection visit was an unannounced continuation of the annual required inspection conducted on 11/20/2023 to evaluate compliance with regulations and facility operations.

Findings
The facility was found to have current medication and physician orders, adequate staffing, and had implemented a new procedure to conduct monthly emergency drills. However, a deficiency was cited for failure to document completed emergency drills as required by regulation, posing a potential health and safety risk.

Citations (1)
Failure to document completed emergency drills as required by California Code of Regulations section 1569.695(c), posing a potential health, safety, or personal rights risk to persons in care.
Report Facts
Capacity: 92 Census: 62

Employees mentioned
NameTitleContext
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during inspection and reviewed report findings
Christopher ArnholdLicensing Program AnalystConducted the inspection and authored the report
Bethany MoellersSupervisorSupervisor overseeing the licensing evaluation

Inspection Report

Annual Inspection
Census: 62 Capacity: 92 Citations: 2 Date: Nov 20, 2023

Visit Reason
An unannounced annual required inspection of the licensed senior care facility was conducted to evaluate compliance with regulatory standards.

Findings
The facility was found to be clean and in good repair with proper safety measures in place, including unobstructed exits, proper storage of toxins, and functioning fire safety equipment. However, 3 of 5 staff records reviewed did not contain documentation of completed training hours as required, and the facility lacked documentation of completed disaster drills. Resident files could not be reviewed due to a computer system issue, requiring a return visit.

Citations (2)
3 of 5 staff records did not contain documentation of completed training hours as required.
Facility does not have documentation of completed disaster drills.
Report Facts
Staff records reviewed: 5 Staff records deficient: 3 Capacity: 92 Census: 62 Plan of Correction Due Date: Dec 20, 2023

Employees mentioned
NameTitleContext
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during inspection and reviewed report
Christopher ArnholdLicensing Program AnalystConducted the inspection and authored the report
Bethany MoellersLicensing Program ManagerSupervisor overseeing the inspection

Inspection Report

Capacity: 92 Citations: 0 Date: Nov 6, 2023

Visit Reason
The visit was an unannounced office meeting held to discuss possible financial concerns with the facility, including requests for current lease agreements, management/operating agreements, and staffing plans related to vacancies.

Findings
The report documents a meeting involving facility management and licensing officials to address financial concerns and review relevant agreements and staffing plans. No specific deficiencies or violations are noted in the report.

Employees mentioned
NameTitleContext
Pamela ChapmanAdministratorNamed as facility administrator
Pam GillAssistant Program AdministratorPresent at meeting discussing financial concerns
Alycia BerrymanRegional Manager Sacramento NorthPresent at meeting discussing financial concerns
Carla Nuti-MartinezRegional Manager Santa Rosa, LPAPresent at meeting discussing financial concerns
Christopher ArnholdLicensing EvaluatorConducted the evaluation and present at meeting
Joel GoldmanCouncil for Lenity ManagementPresent at meeting discussing financial concerns
Mike MorrisCEO Lenity ManagementPresent at meeting discussing financial concerns
Lisa LendermanCouncil for Mid CapPresent at meeting discussing financial concerns
Robert SahyanCouncil for Mid CapPresent at meeting discussing financial concerns
Sean WignallPortfolio Manager for Mid CapPresent at meeting discussing financial concerns
Chuck MurphyCouncil with Veder PricePresent at meeting discussing financial concerns
Bethany MoellersSupervisorNamed as supervisor overseeing the evaluation

Inspection Report

Census: 62 Capacity: 92 Citations: 1 Date: Oct 30, 2023

Visit Reason
The inspection was conducted unannounced to perform a Health and Safety inspection to ensure the facility is staffed appropriately, staff are being paid, utilities are functioning, and food is plentiful. The Department received information that the Licensee was possibly experiencing financial hardships, and the purpose was to obtain additional information and confirm there are no immediate health and safety concerns.

Findings
No immediate health and safety concerns were observed during the visit. The facility had required amounts of food stored properly, lights were on throughout the facility, and staff reported no issues with paychecks. The exhaust fan above the stove was not operational but repair was scheduled. No citations were issued.

Citations (1)
Exhaust fan above the stove was not operational after servicing; repair company will correct promptly.

Employees mentioned
NameTitleContext
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during inspection and provided information about facility conditions.

Inspection Report

Complaint Investigation
Census: 62 Capacity: 92 Citations: 3 Date: Sep 26, 2023

Visit Reason
The inspection was an unannounced complaint investigation conducted in response to allegations including inadequate supervision resulting in resident altercations, failure to follow reporting requirements, and a dementia resident having access to a lighter.

Complaint Details
The complaint investigation was substantiated. Allegations included inadequate supervision leading to resident altercations, failure to follow reporting requirements, and dementia resident access to a lighter. The facility failed to notify the responsible party and local Ombudsman of incidents due to a fax number error, which was corrected.
Findings
The investigation substantiated that staff did not provide adequate supervision to prevent a resident from hitting another, the facility failed to notify the responsible party and local Ombudsman of incidents, and a dementia resident had access to a lighter which was removed. Some allegations regarding unsecured medication and room cleanliness were unsubstantiated.

Citations (3)
Facility did not ensure staff were present to prevent resident attacking another resident, posing an immediate safety risk.
Lighters were accessible to residents with dementia, posing an immediate safety risk.
Facility did not notify responsible party of several incidents regarding resident within seven days as required.
Report Facts
Capacity: 92 Census: 62 Deficiencies cited: 3 Plan of Correction Due Date: Sep 27, 2023 Plan of Correction Due Date: Oct 20, 2023

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during investigation
Pamela ChapmanAdministratorFacility administrator named in report header
Bethany MoellersSupervisorSupervisor overseeing the licensing evaluation

Inspection Report

Capacity: 92 Citations: 0 Date: Sep 21, 2023

Visit Reason
The visit was an office meeting held to discuss areas of concern with the operation of the facility, including staffing, reporting requirements, resident care plans, and staff training regarding resident behaviors.

Findings
The report notes that the Administrator on record is no longer with the company and requests submission of documentation for a new Administrator and the facility's entire Plan of Operation by 09/29/2023. The Technical Support Program was discussed and offered, with agreement from the Executive Director and Executive Nurse.

Report Facts
Capacity: 92

Employees mentioned
NameTitleContext
Pamela ChapmanAdministratorNamed as the Administrator on record who is no longer with the company
Charmin BaileyExecutive DirectorMet virtually during the visit and agreed to Technical Support Program
Teresa OliveriExecutive Corporate NurseMet virtually during the visit and agreed to Technical Support Program
Bethany MoellersLicensing Program ManagerConducted the visit and made referrals
Christopher ArnholdLicensing Program AnalystConducted the visit and requested documentation

Inspection Report

Complaint Investigation
Census: 61 Capacity: 92 Citations: 1 Date: Aug 30, 2023

Visit Reason
An unannounced complaint investigation was conducted in response to a complaint received on 07/06/2023 regarding insufficient staffing at the facility.

Complaint Details
The complaint was substantiated based on the preponderance of evidence standard after review of care plans, staffing schedules, and interviews. The allegation was insufficient staffing.
Findings
The investigation found that staffing levels were insufficient to meet resident needs, including memory care shifts with only one staff member scheduled. The allegation of insufficient staffing was substantiated, posing an immediate health, safety, or personal rights risk to residents.

Citations (1)
Facility personnel were not sufficient in numbers and competent to provide the services necessary to meet resident needs, violating CCR 87411(a).
Report Facts
Capacity: 92 Census: 61 Deficiency count: 1 Plan of Correction Due Date: Aug 31, 2023

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during investigation
Pamela ChapmanAdministratorNamed as facility administrator
Bethany MoellersLicensing Program ManagerNamed as Licensing Program Manager overseeing the investigation

Inspection Report

Complaint Investigation
Census: 60 Capacity: 92 Citations: 3 Date: Aug 29, 2023

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 07/06/2023 regarding failure to protect residents, unmet resident needs, and facility cleanliness and disrepair.

Complaint Details
The complaint investigation was substantiated. Allegations included failure to protect residents, unmet resident needs, and facility disrepair. The investigation found evidence supporting these allegations, including repeated resident assaults without care plan updates, medication errors, and facility maintenance issues.
Findings
The investigation substantiated multiple allegations including failure to update care plans and staffing after resident assaults, failure to administer physician-ordered medication for three consecutive days, and facility cleanliness and maintenance issues such as dirty carpets and flaking ceiling paint. Some allegations related to facility construction impacting resident activities were unsubstantiated.

Citations (3)
Licensee did not update resident appraisal after several assaults on other residents, posing an immediate health and safety risk.
Licensee did not ensure resident received physician ordered medication for 3 consecutive days, posing an immediate health risk.
Licensee did not ensure facility was clean and in good repair; carpets were unclean and ceiling paint was flaking.
Report Facts
Civil penalty amount: 250 Capacity: 92 Census: 60 Plan of Correction Due Date: Aug 30, 2023 Plan of Correction Due Date: Sep 13, 2023

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report.
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during investigation and was involved in review of findings.

Inspection Report

Census: 63 Capacity: 92 Citations: 0 Date: Jun 28, 2023

Visit Reason
The visit was an unannounced case management visit conducted by the Licensing Program Analyst to review records and discuss regulations regarding background checks and resident councils.

Findings
No citations were issued during this visit. The Licensing Program Analyst requested submission of specific documents including LIC 500, staff schedules for June, and actual worked staff hours for June by 07/17/2023.

Report Facts
Capacity: 92 Census: 63

Employees mentioned
NameTitleContext
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during the visit
Christopher ArnholdLicensing Program AnalystConducted the case management visit
Bethany MoellersLicensing Program ManagerNamed in the report header

Inspection Report

Complaint Investigation
Census: 52 Capacity: 92 Citations: 1 Date: Apr 21, 2023

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations including the facility not answering the phone after hours and concerns about resident grooming, linen provision, room cleanliness, kitchen floor cleanliness, and safeguarding of personal belongings.

Complaint Details
The complaint investigation was substantiated for the allegation that the facility does not answer the phone after hours. Other allegations related to resident grooming, linen provision, room cleanliness, kitchen floor cleanliness, and safeguarding personal belongings were unsubstantiated.
Findings
The allegation that the facility does not answer the phone after hours was substantiated, with evidence showing the cordless phone for after-hours calls was not working, posing a potential risk to residents. Other allegations regarding grooming, linen, room cleanliness, kitchen floor cleanliness, and safeguarding personal belongings were investigated but found unsubstantiated due to lack of preponderance of evidence.

Citations (1)
Each facility shall have and maintain a current, written definitive plan of operation. This requirement is not met as evidenced by: Licensee did not ensure the facility phone is answered after hours as the resident handbook states, posing a potential risk to residents in care.
Report Facts
Capacity: 92 Census: 52 Deficiencies cited: 1 Plan of Correction Due Date: May 19, 2023

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during investigation
Jessica MilichAdministratorFacility administrator named in the report

Inspection Report

Complaint Investigation
Census: 63 Capacity: 92 Citations: 0 Date: Mar 22, 2023

Visit Reason
An unannounced complaint investigation was conducted in response to allegations including a resident room without heat for 2 days and unlawful eviction.

Complaint Details
The complaint investigation was unsubstantiated as there was not a preponderance of evidence to prove the alleged violations did or did not occur.
Findings
The investigation found that the facility lost electrical power due to an earthquake, and the heating system was not supported by the emergency generator. Portable heaters and blankets were provided, and staff conducted frequent resident checks. Documentation regarding a waiver of in-room meal costs was missing, leading to an eviction notice that was later rescinded with a revised plan agreed upon. The allegations were unsubstantiated due to insufficient evidence.

Report Facts
Capacity: 92 Census: 63

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Bethany MoellersLicensing Program ManagerNamed in report as Licensing Program Manager
Charmin BaileyExecutive DirectorMet with Licensing Program Analyst during investigation
Gage DupperBusiness Office ManagerInterviewed regarding earthquake aftermath and facility operations
Pamela ChapmanAdministratorNamed as facility administrator

Inspection Report

Complaint Investigation
Census: 49 Capacity: 92 Citations: 1 Date: Feb 10, 2023

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation of lack of supervision resulting in multiple falls at the facility.

Complaint Details
The complaint was substantiated. The allegation was lack of supervision resulting in multiple falls. The investigation included record reviews and staff interviews, concluding that care plans and appraisals were not updated following multiple falls of Resident 1.
Findings
The investigation found that Resident 1 had multiple falls from December through January without updated care plans or service appraisals for staff to follow. The allegation was substantiated based on the preponderance of evidence, indicating a failure to update resident appraisals and care plans, posing a potential health and safety risk.

Citations (1)
Failure to update resident appraisal after several injury falls, posing a potential health and safety risk to residents.
Report Facts
Deficiencies cited: 1 Capacity: 92 Census: 49 Plan of Correction Due Date: Mar 10, 2023

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation and authored the report
Teresa OliveriExecutive NurseMet with the Licensing Program Analyst during the investigation
Jessica MilichAdministratorFacility administrator named in the report header
Bethany MoellersLicensing Program ManagerNamed as Licensing Program Manager overseeing the investigation

Inspection Report

Complaint Investigation
Census: 48 Capacity: 92 Citations: 1 Date: Feb 9, 2023

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations including the facility operating without an Administrator, an uncleared adult working with residents, and inadequate feeding of residents.

Complaint Details
The complaint investigation was substantiated for the allegation that the facility was operating without an Administrator present for sufficient hours. The allegations that an uncleared adult was allowed to work and that residents were not adequately fed were unsubstantiated.
Findings
The allegation that the facility was operating without an Administrator was substantiated due to the Administrator not being present a sufficient number of hours to ensure compliance. The allegation regarding an uncleared adult working was unsubstantiated as the individual was escorted at all times and did not provide care. The allegation that residents were not adequately fed was unsubstantiated as the kitchen closure was temporary and residents received appropriate meals.

Citations (1)
87405 Administrator - Qualifications and Duties: All facilities shall have a qualified and currently certified administrator and shall be on the premises a sufficient number of hours to permit adequate attention to the management and administration of the facility. This requirement is not met as evidenced by: Based on interviews conducted, the Administrator is not present at the facility a sufficient number of hours.
Report Facts
Capacity: 92 Census: 48 Deficiencies cited: 1 Plan of Correction Due Date: Mar 9, 2023

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Teresa OliveriExecutive NurseMet with Licensing Program Analyst during investigation
Pamela ChapmanAdministratorFacility Administrator not present sufficient hours

Inspection Report

Complaint Investigation
Census: 46 Capacity: 92 Citations: 0 Date: Feb 9, 2023

Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that staff left a resident soiled for an extended period of time.

Complaint Details
The complaint alleged that staff left a resident soiled for an extended period. The investigation was unannounced and conducted by Licensing Program Analyst Christopher Arnhold. Based on interviews and records, the allegation was unsubstantiated due to lack of evidence.
Findings
The investigation found no evidence to support the allegation that a resident was left soiled for an extended period. Interviews and record reviews indicated the resident was assisted multiple times during the night, and the allegations were determined to be unsubstantiated.

Report Facts
Capacity: 92 Census: 46

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Jessica MilichAdministratorFacility administrator named in report header
Teresa OliveriExecutive NurseMet with Licensing Program Analyst during investigation
Bethany MoellersLicensing Program ManagerNamed in report signature section

Inspection Report

Complaint Investigation
Census: 67 Capacity: 92 Citations: 0 Date: Dec 21, 2022

Visit Reason
An unannounced investigation was conducted in response to a complaint alleging that staff did not keep residents' authorized persons informed about the resident's care.

Complaint Details
The complaint was unsubstantiated based on the investigation findings.
Findings
The investigation found that residents were tested for COVID on 2022-12-16 and responsible parties were notified accordingly. Although the allegations may have happened or are valid, there was not a preponderance of evidence to prove the alleged violations occurred, and therefore the allegation was unsubstantiated.

Report Facts
Capacity: 92 Census: 67

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Ken NunesExecutive DirectorMet with Licensing Program Analyst during investigation
Jessica MilichAdministratorNamed as facility administrator
Bethany MoellersLicensing Program ManagerNamed in report

Inspection Report

Annual Inspection
Census: 82 Capacity: 92 Citations: 0 Date: Oct 7, 2022

Visit Reason
An unannounced Annual Required infection control inspection was conducted to evaluate the Infection Control procedures and practices of the facility.

Findings
The facility was found to be clean, with all exits unobstructed, fire extinguishers charged and inspected within the last 12 months, and toxins stored securely. PPE supplies and an infection control plan were in place, medications were secure, and all staff wore masks during the visit. No deficiencies or citations were found.

Employees mentioned
NameTitleContext
Jessica MilichAdministratorMet with Licensing Program Analyst during the inspection.
Christopher ArnholdLicensing Program AnalystConducted the infection control inspection.
Bethany MoellersSupervisorSupervisor overseeing the inspection.

Inspection Report

Complaint Investigation
Census: 54 Capacity: 92 Citations: 0 Date: Aug 5, 2022

Visit Reason
Unannounced complaint investigation visit conducted in response to allegations that staff did not provide timely assistance to residents, did not follow the food menu, and did not provide adequate food service, as well as an allegation that staff were not CPR trained to assist residents from choking.

Complaint Details
The complaint was investigated and found to be unsubstantiated, meaning the allegations were false, could not have happened, or lacked reasonable basis.
Findings
The investigation found that staff did provide timely assistance to residents, the meal options were consistent with recommended dietary allowances, and the facility always had at least one staff person on duty with CPR and first aid training. The allegations were determined to be unsubstantiated with no citations issued.

Report Facts
Capacity: 92 Census: 54

Employees mentioned
NameTitleContext
Jessica MilichExecutive DirectorMet with Licensing Program Analyst during investigation
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Bethany MoellersLicensing Program ManagerNamed as Licensing Program Manager on report

Inspection Report

Complaint Investigation
Census: 56 Capacity: 92 Citations: 0 Date: May 25, 2022

Visit Reason
The visit was an unannounced case management inspection conducted in response to an incident report submitted on 2022-05-09 regarding a resident's skin tear and subsequent medical treatment.

Complaint Details
The complaint involved a resident who sustained a skin tear on 2022-04-20, with subsequent redness and swelling observed on 2022-04-29, leading to hospital admission on 2022-05-03. The facility was found to have complied with reporting requirements.
Findings
The Licensing Program Analyst reviewed the incident and facility records, found that the facility followed all required reporting procedures, and no citations were issued.

Employees mentioned
NameTitleContext
Jessica MilichExecutive DirectorMet with Licensing Program Analyst during the inspection and involved in review of incident report.
Christopher ArnholdLicensing Program AnalystConducted the unannounced case management visit and evaluation.
Bethany MoellersSupervisorSupervisor overseeing the licensing evaluation.

Inspection Report

Complaint Investigation
Census: 62 Capacity: 92 Citations: 1 Date: Mar 1, 2022

Visit Reason
Unannounced case management visit conducted in response to incident reports submitted to Community Care Licensing regarding medication errors and resident aggression incidents.

Complaint Details
Visit was complaint-related due to incident reports involving medication errors and resident aggression. Substantiation status is not explicitly stated.
Findings
The inspection found that a medication technician administered medication intended for a different resident, which was immediately noticed and addressed with retraining. Additionally, the facility documented aggressive behavior incidents involving another resident, updated the care plan accordingly, and issued a lawful eviction.

Citations (1)
Facility staff gave resident wrong medications, posing a potential risk to residents in care.
Report Facts
Deficiencies cited: 1 Capacity: 92 Census: 62

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the inspection and authored the report
Jessica MilichExecutive DirectorMet with Licensing Program Analyst during inspection
Bethany MoellersLicensing Program ManagerSupervisor overseeing the inspection

Inspection Report

Annual Inspection
Census: 71 Capacity: 92 Citations: 0 Date: Oct 26, 2021

Visit Reason
The inspection was an unannounced annual required infection control inspection focusing on the Infection Control procedures and practices of the facility.

Findings
The facility was found to be clean, with all exits free from obstruction, and proper storage of toxins and medications. Fire extinguishers were inspected within the last 12 months. The facility has an approved Covid Mitigation plan with appropriate signage and PPE supplies. No deficiencies or citations were found during the inspection.

Report Facts
Medication supply duration: 30

Employees mentioned
NameTitleContext
Jessica MilichAdministratorMet with Licensing Program Analyst during inspection
Christopher ArnholdLicensing Program AnalystConducted the inspection
Bethany MoellersSupervisorSupervisor overseeing the inspection

Inspection Report

Complaint Investigation
Census: 54 Capacity: 92 Citations: 0 Date: Jul 12, 2021

Visit Reason
The visit was a case management inspection conducted due to an incident where a resident received medication that was not prescribed to them on 2020-05-27.

Complaint Details
The incident involved a medication error where a resident received medication not prescribed. The staff involved no longer works at the facility. The facility retrained staff and notified the physician. Resident was placed on alert charting for observation. No citations were issued.
Findings
The Licensing Program Analyst met with the Executive Director, reviewed the incident, confirmed staff retraining and physician notification, and found the facility to be following regulations with no citations issued.

Report Facts
Capacity: 92 Census: 54

Employees mentioned
NameTitleContext
Jeanna FrostExecutive DirectorMet with Licensing Program Analyst during the case management visit
Christopher ArnholdLicensing Program AnalystConducted the case management visit
Bethany MoellersLicensing Program ManagerNamed in the report

Inspection Report

Complaint Investigation
Capacity: 92 Citations: 0 Date: Dec 14, 2020

Visit Reason
The visit was an unannounced complaint investigation conducted due to an allegation that the facility was refusing to take back residents from the hospital.

Complaint Details
The complaint alleged that the facility was refusing to take back residents from the hospital. The allegation was unsubstantiated based on interviews and evidence gathered during the investigation.
Findings
The investigation found that although the facility had been hesitant in the past to accept residents back from the hospital unless they were at baseline, currently the facility accepts residents back as long as they meet regulatory requirements. The allegation was determined to be unsubstantiated.

Report Facts
Facility capacity: 92

Employees mentioned
NameTitleContext
Christopher ArnholdLicensing Program AnalystConducted the complaint investigation
Jeanna FrostExecutive DirectorInterviewed during the complaint investigation

Viewing

Loading inspection reports...