Inspection Reports for
The Bluffs of Flagstaff Senior Living

AZ, 86004

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15 Reports

2023–2026

Inspection Report — Apr 7, 2026

Enforcement
Date: Apr 7, 2026

Visit Reason
Civil monetary penalty, action 00160433 (invoice INV-337458), assessed 7 April 2026.

Findings
A $1,000.00 penalty was assessed and paid in full on 1 May 2026.

Report Facts
Penalty amount: 1000 Amount paid: 1000 Amount remaining: 0

Inspection Report — Jan 28, 2026

Annual Inspection
Date: Jan 28, 2026

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On-site complaint investigation of complaints 00144762, 00144775, and 00157205 combined with an annual compliance inspection at an Assisted Living Center, conducted 28 January 2026.

Complaint Details
The following deficiencies were found during the on-site investigation of complaints 00144762, 00144775, and 00157205 conducted on January 28, 2026.
Findings
Two deficiencies were found related to failure to provide required tuberculosis screening documentation and missing service plans for residents. The facility acknowledged the issues and provided plans of correction.

Deficiencies (2)
R9-10-807 — The manager failed to ensure that seven sampled residents provided evidence of freedom from infectious tuberculosis before or within seven calendar days after occupancy, including missing TB Screening and Risk Assessment documentation. This posed a potential TB exposure risk to residents.
R9-10-808 — The manager failed to ensure that two residents had current service plans available for review due to a system glitch that resulted in shredding originals before confirming electronic uploads. The facility confirmed residents were receiving necessary services and was creating new service plans.
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Deficiencies cited: 2 Complaints investigated: 3

Inspection Report — Jun 26, 2025

Complaint Investigation
Date: Jun 26, 2025

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On-site complaint investigation of complaints 00128895 and 00133507 at an Assisted Living Center, conducted 26 June 2025.

Complaint Details
The following deficiency was found during the on-site investigation of complaints 00128895 and 00133507 conducted on June 26, 2025:
Findings
The inspection found one deficiency involving misappropriation of personal and private property by an employee, confirmed through documentation and interviews. A plan of correction was provided and accepted.

Deficiencies (1)
R9-10-810 — The manager failed to ensure a resident was not subjected to misappropriation of personal and private property by facility staff. Evidence showed an employee admitted to removing food from residents’ apartments and the facility without consent and was terminated.
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Deficiencies cited: 1

Inspection Report — Jun 24, 2025

Enforcement
Date: Jun 24, 2025

Visit Reason
Civil monetary penalty, action 00129664 (invoice INV-280154), assessed 24 June 2025.

Findings
A $250.00 penalty was assessed and paid in full on 24 June 2025.

Report Facts
Penalty amount: 250 Amount paid: 250 Amount remaining: 0

Inspection Report — May 1, 2025

Enforcement
Date: May 1, 2025

Visit Reason
Civil monetary penalty, action 00126144 (invoice INV-273226), assessed 1 May 2025.

Findings
A $250.00 penalty was assessed and paid in full on 1 May 2025.

Report Facts
Penalty amount: 250 Amount paid: 250 Amount remaining: 0

Inspection Report — Apr 24, 2025

Complaint Investigation
Date: Apr 24, 2025

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On-site complaint investigation of complaint 00126188 at an Assisted Living Center, conducted 24 April 2025.

Complaint Details
The following deficiencies were found during the on-site investigation of complaint 00126188 conducted on April 24, 2025.
Findings
The inspection found five deficiencies related to incomplete service plans that failed to include required details such as level of service, medication assistance, medication storage, cognitive stimulation activities, and resident weight documentation.

Deficiencies (5)
R9-10-808 — The manager failed to ensure written service plans included the level of service the resident received for four residents, posing a risk due to lack of clarity on services provided.
R9-10-808 — The manager failed to ensure written service plans included the level of medication assistance for four residents, risking unclear documentation of services to be provided.
R9-10-808 — The manager failed to ensure the service plan for a resident who stored medication in their unit included how medication was stored and controlled.
R9-10-815 — The manager failed to ensure a service plan included cognitive stimulation and activities to maximize functioning for a resident receiving directed care services.
R9-10-815 — The manager failed to ensure a service plan included documentation of the resident's weight or a medical practitioner's statement that weighing was contraindicated for a resident receiving directed care services.
Report Facts
Deficiencies cited: 5

Inspection Report — Apr 1, 2025

Complaint Investigation
Date: Apr 1, 2025

Visit Reason
On-site complaint investigation of complaint 00124498 at an Assisted Living Center, conducted 1 April 2025.

Complaint Details
The following deficiencies were found during the on-site investigation of complaint 00124498 conducted on April 1, 2025.
Findings
The inspection found one deficiency related to failure to verify and document an assistant caregiver's skills and knowledge before providing physical health services.

Deficiencies (1)
R9-10-806 — The manager failed to ensure an assistant caregiver's skills and knowledge were verified and documented before providing physical health services, posing a risk to resident health and safety.
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Deficiencies cited: 1

Inspection Report — Mar 19, 2025

Annual Inspection
Date: Mar 19, 2025

Visit Reason
On-site complaint investigation and annual compliance inspection of complaints 00121648, 00104929, 00107173, and 00106183 at an Assisted Living Center, conducted 18-19 March 2025.

Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaints 00121648, 00104929, 00107173, and 00106183 conducted on March 18-19, 2025.
Findings
The inspection found three deficiencies related to resident dignity and respect, medication administration compliance, and documentation of resident orientation to evacuation routes.

Deficiencies (3)
R9-10-810 — The manager failed to ensure a resident was treated with dignity, respect, and consideration, including belittling and harsh treatment observed in video evidence. This deficiency was a repeat from a prior inspection.
R9-10-816 — The manager failed to ensure medication was administered in compliance with a physician's order, as a resident did not receive Sodium Chloride tablets from June 10-16, 2024 due to pharmacy non-delivery.
R9-10-818 — The manager failed to ensure documentation of resident orientation to evacuation routes within 24 hours of acceptance, as records for nine residents lacked this documentation despite orientation being conducted.
Report Facts
Deficiencies cited: 3 Complaints investigated: 4

Inspection Report — Dec 7, 2023

Complaint Investigation
Date: Dec 7, 2023

Visit Reason
On-site complaint investigation of complaint AZ00203149 at an Assisted Living Center, conducted 7 December 2023.

Complaint Details
No deficiencies were found during the investigation of complaint AZ00203149 conducted on December 7, 2023.
Findings
No deficiencies were found during the investigation.

Inspection Report — Nov 28, 2023

Enforcement
Date: Nov 28, 2023

Visit Reason
Civil monetary penalty, action 00112141 (invoice INV-258709), assessed 28 November 2023.

Findings
A $1,500.00 penalty was assessed and paid in full by 18 January 2024.

Report Facts
Penalty amount: 1500 Amount paid: 1500 Amount remaining: 0

Inspection Report — Nov 3, 2023

Annual Inspection
Date: Nov 3, 2023

Visit Reason
On-site complaint investigation and compliance (annual) inspection of complaint AZ00197753 at an Assisted Living Center, conducted 3 November 2023.

Complaint Details
The following deficiencies were found during the compliance inspection and investigation of complaint AZ00197753 conducted on November 3, 2023.
Findings
This inspection found 15 deficiencies related to staff training, management designation, policy reviews, quality management, certification documentation, resident service plans, resident treatment, documentation requirements, medication policies, disaster and evacuation drills, and fire inspections.

Deficiencies (15)
36-420.01 — The facility failed to develop and administer a fall prevention and fall recovery training program for all staff, with missing documentation for employee E4 and acknowledgment from E1 that training was not administered to all staff.
The manager failed to designate in writing a caregiver present on the premises and accountable when the manager was absent, with documentation showing E7 and E8 were not caregivers and no proper designation was made.
The manager failed to ensure that policies and procedures were reviewed at least once every three years, with no documentation indicating such review and acknowledgment from E1.
R9-10-804.1.a.-e — The manager failed to ensure a quality management plan was established, documented, and implemented, lacking required documentation despite partial reflection of rule subsections.
The manager failed to ensure documentation of current first aid and CPR training certification for two of four records, including expired certification for E1 and missing documentation for E4.
R9-10-808 — The manager failed to ensure two of three resident records contained evidence of freedom from infectious tuberculosis as required, with missing documentation for residents R2 and R3.
The manager failed to ensure that a resident's service plan was reviewed and updated at least once every three months, with the record for R5 last updated on May 2, 2023.
The manager failed to ensure a resident was treated with dignity, respect, and consideration, with an incident report showing staff E4 struck resident R1 and acknowledgment from E1.
R9-10-814 — The manager failed to obtain documentation that a non-ambulatory resident requested to remain in the facility and a medical practitioner's statement that the resident's needs were met as per the scope of services.
The manager failed to ensure medication administration policies and procedures were reviewed and approved by a medical practitioner, registered nurse, or pharmacist, with no evidence of such review.
The manager failed to ensure the disaster plan was reviewed at least once every 12 months, with no documentation available and acknowledgment from E1.
The manager failed to ensure disaster drills for employees were conducted on each shift at least once every three months and documented, with no documentation available and acknowledgment from E1.
The manager failed to ensure evacuation drills for residents were conducted at least once every six months, with documentation only for employee drills and acknowledgment from E1.
The manager failed to ensure documentation of each evacuation drill included the amount of time taken for employees to evacuate, with missing timing data for multiple 2023 drill dates and acknowledgment from E1.
The manager failed to ensure a fire inspection was conducted by the local fire department or State Fire Marshal according to the required annual timeframe, with last inspection dated April 27, 2022.
Report Facts
Deficiencies cited: 15

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