Inspection Reports for
The Orchards Assisted Living
1 AMISTAD DRIVE, RANCHO MISSION VIEJO, CA, 92694
Back to Facility ProfileCitations (last 5 years)
Citations (over 5 years)
0.2 citations/year
Citations are regulatory findings recorded during state inspections.
95% better than California average
California average: 4 citations/yearCitations per year
4
3
2
1
0
Occupancy
Latest occupancy rate
57% occupied
Based on a November 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Occupancy rate over time
Inspection Report
Annual Inspection
Census: 51
Capacity: 90
Citations: 1
Date: Nov 4, 2025
Visit Reason
The visit was an unannounced annual required inspection of Orchards Assisted Living to assess compliance with licensing requirements.
Findings
The facility was found to be clean, safe, and sanitary with no health or safety concerns observed. However, six out of six staff did not have complete required annual training, resulting in a cited deficiency.
Citations (1)
HSC 1569.625(b)(2) training requirements were not met as six out of six staff lacked required annual training, posing a potential health, safety, or personal rights risk to persons in care.
Report Facts
Staff without complete annual training: 6
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kelly Conk | Administrator | Named as facility administrator with certificate expiring 06/17/2026. |
| Kimberly Lyman | Licensing Program Analyst | Conducted the inspection and signed the report. |
| Alisa Ortiz | Licensing Program Manager | Named as Licensing Program Manager overseeing the inspection. |
| Marirose Kendall | Resident Services Director | Accompanied the Licensing Program Analyst on the facility tour. |
| Amy Cole | Special Projects Consultant | Joined the facility tour during the inspection. |
Inspection Report
Annual Inspection
Census: 50
Capacity: 90
Citations: 0
Date: Dec 4, 2024
Visit Reason
The visit was an unannounced Required Annual Inspection conducted by Licensing Program Analysts to evaluate compliance with regulations.
Findings
The facility was found to be in good repair with operational safety systems, adequate food and emergency supplies, and secure storage of medications and toxins. No deficiencies were issued during this inspection.
Inspection Report
Complaint Investigation
Census: 38
Capacity: 90
Citations: 0
Date: Oct 18, 2023
Visit Reason
The visit was an unannounced complaint investigation conducted in response to an allegation received on 2023-10-10 that the facility was charging fees for services not provided.
Complaint Details
The complaint alleged that the facility was charging fees for services not provided. The investigation revealed that the fees were for services voluntarily extended by the resident in skilled nursing. The allegation was determined to be unfounded.
Findings
The allegation was found to be unfounded after interviews, document review, and observations. The fees charged were related to services voluntarily extended by a resident in the skilled nursing portion, and no citations were issued.
Report Facts
Outstanding fees owed: 413.28
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Celine DePerio | Licensing Program Analyst | Conducted the complaint investigation |
| Brooke Patterson | Facility Administrator | Interviewed during investigation and participated in exit interview |
Inspection Report
Complaint Investigation
Census: 62
Capacity: 90
Citations: 0
Date: Sep 14, 2023
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that the licensee did not abide by the terms of the admission agreement.
Complaint Details
The complaint alleged that the licensee did not abide by the terms of the admission agreement. The allegation was determined to be unfounded based on interviews and document review.
Findings
The allegation was found to be unfounded after interviews, document reviews, and observations. The resident confirmed receipt of the admission agreement, although it was misplaced.
Report Facts
Capacity: 90
Census: 62
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Celine DePerio | Licensing Program Analyst | Conducted the complaint investigation and inspection |
| Brooke Patterson | Facility Administrator | Met with the Licensing Program Analyst during the investigation |
Inspection Report
Complaint Investigation
Census: 57
Capacity: 90
Citations: 0
Date: May 30, 2023
Visit Reason
An unannounced collateral visit was conducted in conjunction with a complaint investigation at another licensed facility.
Complaint Details
The visit was related to complaint investigation number 22-AS-20230410142343. The resident agreed to speak with the Licensing Program Analyst during the interview.
Findings
The Licensing Program Analyst met with a resident to gather information related to the complaint. An exit interview was conducted and the report was emailed to the administrator.
Inspection Report
Annual Inspection
Census: 50
Capacity: 90
Citations: 0
Date: Oct 31, 2022
Visit Reason
The visit was an unannounced Required 1 Year inspection with an emphasis on Infection Control conducted at The Orchards Assisted Living.
Findings
No deficiencies were cited during the inspection. An Advisory Note was issued regarding the Complaint Posters not meeting size requirements. The facility was found to be in compliance with regulations including infection control, safety, and physical plant conditions.
Report Facts
Facility licensed capacity: 90
Current resident census: 50
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jessica Cho | Licensing Program Analyst | Conducted the inspection visit. |
| Kelly Conk | Administrator | Facility administrator present during inspection and exit interview. |
| Amy Cole | Assisted Living Director | Facility director present during inspection and exit interview. |
| Thad McKay | Safety Director | Present during physical plant tour. |
| Geoff Harvey | Plant Operations Manager | Present during physical plant tour. |
Inspection Report
Follow-Up
Census: 45
Capacity: 90
Citations: 0
Date: Jun 13, 2022
Visit Reason
The visit was an unannounced Case Management follow-up on an Incident Report received on May 27, 2022 regarding Resident #1.
Findings
No deficiencies were issued during this Case Management visit. Interviews were conducted with staff and pertinent documentation was reviewed.
Inspection Report
Annual Inspection
Census: 35
Capacity: 90
Citations: 0
Date: Nov 29, 2021
Visit Reason
Licensing Program Analyst Kathrina Chin conducted an unannounced required annual inspection of the facility.
Findings
The facility was observed to be in substantial compliance with Title 22, Division 6 of the California Code of Regulations. The facility was clean, well-maintained, and met all safety and health requirements including COVID-19 mitigation.
Inspection Report
Census: 33
Capacity: 90
Citations: 0
Date: Oct 21, 2021
Visit Reason
This unannounced case management visit was conducted to follow up on four incident reports involving a resident's unsafe behaviors and to assess the facility's response and care management.
Findings
No deficiencies were noted during the visit per Title 22 Division 6 of the California Code of Regulations. The facility implemented private duty supervision and medication adjustments for the resident involved in the incidents.
Report Facts
Incident reports: 4
Private duty supervision duration: 72
Supervision hours: 24
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kelly Conk | Executive Director | Met with Licensing Program Analyst during the visit and discussed incident management |
| Amy Cole | Assisted Living Director | Met with Licensing Program Analyst during the visit and discussed incident management |
| Kathrina Chin | Licensing Program Analyst | Conducted the case management visit |
Viewing
Loading inspection reports...
