Inspection Reports for
Westmont of Chico-The Inn at the Terraces
2950 SIERRA SUNRISE TERRACE, CHICO, CA, 95928
Back to Facility ProfileDeficiencies (last 5 years)
Deficiencies (over 5 years)
1.4 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
65% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Occupancy
Latest occupancy rate
80% occupied
Based on a October 2025 inspection.
Occupancy rate over time
Inspection Report
Census: 79
Capacity: 99
Deficiencies: 0
Date: Oct 30, 2025
Visit Reason
The visit was an unannounced Case Management - Legal/Non-compliance inspection conducted in accordance with a Stipulation and Order effective from November 3, 2023 to November 3, 2025.
Findings
The facility was found to be in compliance with the terms and conditions of the Stipulation Order. Staff levels, training, resident notifications, meal services, hiring and training practices, and incident reporting were all found sufficient. No deficiencies were cited during this inspection.
Report Facts
Capacity: 99
Census: 79
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with Licensing Program Analyst during the inspection |
| Kayla Adkison | Licensing Program Analyst | Conducted the inspection visit |
| Lauren Crocker | Licensing Program Manager | Named in report header and signature section |
Inspection Report
Annual Inspection
Census: 79
Capacity: 99
Deficiencies: 0
Date: Oct 30, 2025
Visit Reason
The inspection was an unannounced 1-Year Required Annual Inspection conducted to ensure compliance with licensing requirements and the health and safety of residents.
Findings
No deficiencies were cited as a result of the inspection. The facility was found to be clean, in good repair, and compliant with health, safety, and personal rights standards. All required documentation and staff training were verified.
Report Facts
Residents present: 79
Direct care staff present: 5
Residents' files reviewed: 6
Staff files reviewed: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with Licensing Program Analyst during inspection |
| Wendy Anderson | Resident Service Director | Maintains current administrator license |
| Kayla Adkison | Licensing Program Analyst | Conducted the inspection |
| Lauren Crocker | Licensing Program Manager | Named in report header |
Inspection Report
Capacity: 99
Deficiencies: 0
Date: May 22, 2025
Visit Reason
The visit was an unannounced Case Management - Legal/Non-compliance inspection conducted to review compliance with a Stipulation and Order effective from November 3, 2023 to November 3, 2025.
Findings
The facility was found to be in compliance with all stipulations of the order, including staff sufficiency, resident notification of probationary license, meal provision, hiring and training practices, and timely incident reporting. No deficiencies were cited during this inspection.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with during inspection and named in report findings. |
| Kayla Adkison | Licensing Program Analyst | Conducted the inspection and authored the report. |
| Lauren Crocker | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report
Census: 82
Capacity: 99
Deficiencies: 0
Date: Jan 14, 2025
Visit Reason
The visit was an unannounced collateral inspection conducted by Licensing Program Analysts to evaluate the facility.
Findings
No deficiencies were observed during the evaluation. The visit included discussion with the Administrator about an incident unrelated to the facility.
Inspection Report
Census: 82
Capacity: 99
Deficiencies: 0
Date: Dec 16, 2024
Visit Reason
The inspection was a Case Management - Legal/Non-compliance visit conducted unannounced to ensure compliance with a Stipulation and Order effective from 11/03/2023 to 11/03/2025.
Findings
The facility was found to be clean with sufficient staff and adequate food supplies. All stipulations of the order regarding staffing, resident notification, meal provision, hiring and training practices, and incident reporting were met. No deficiencies were observed or cited during the inspection.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with Licensing Program Analyst during inspection and named in report. |
| Farhaan Sarangi | Licensing Program Analyst | Conducted the Case Management-Legal/Non-Compliance Inspection. |
| Lauren Crocker | Supervisor | Named as supervisor in the report. |
Inspection Report
Census: 84
Capacity: 99
Deficiencies: 0
Date: Oct 15, 2024
Visit Reason
The visit was an unannounced case management inspection to obtain records for one resident.
Findings
No deficiencies were issued as a result of the visit. The Licensing Program Analyst reviewed requested documents including admission agreement, physician's report, care plan, care notes, ADL charting, and incident reports.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wendy Anderson | Resident Services Director | Met with Licensing Program Analyst during the inspection. |
| Rebecca Knight | Licensing Program Analyst | Conducted the unannounced case management visit. |
Inspection Report
Annual Inspection
Census: 82
Capacity: 99
Deficiencies: 0
Date: Oct 1, 2024
Visit Reason
The inspection was an unannounced Required-1 Year inspection to ensure the health and safety of residents in care.
Findings
The facility was found to be in compliance with no deficiencies cited. The environment was clean, safe, and well-maintained with proper medication storage and emergency preparedness.
Inspection Report
Census: 82
Capacity: 99
Deficiencies: 0
Date: Sep 11, 2024
Visit Reason
The visit was an unannounced Case Management Legal visit conducted in accordance with a Stipulation and Order effective from 11/03/2023 to 11/03/2025.
Findings
The Licensing Program Analyst observed compliance with the stipulations including sufficient staffing, notification of probationary license to residents, provision of nutritionally balanced meals with a Daily Resident Meal Check List, submission of hiring and training documentation, and timely reporting of unusual incidents. No deficiencies were cited during the visit.
Report Facts
Capacity: 99
Census: 82
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with Licensing Program Analyst during the inspection |
| Jaynae Boyles | Licensing Program Analyst | Conducted the inspection visit |
| Lauren Crocker | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Census: 93
Capacity: 99
Deficiencies: 0
Date: May 23, 2024
Visit Reason
The visit was an unannounced Case Management Legal inspection conducted in accordance with a Stipulation and Order effective from 11/03/2023 to 11/03/2025 to verify compliance with stipulated conditions.
Findings
The Licensing Program Analyst observed compliance with all stipulations including sufficient staffing, notification of probationary license to residents, provision of nutritionally balanced meals with monitoring, submission of hiring and training documentation, and timely reporting of unusual incidents. No deficiencies were cited during this visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jaynae Boyles | Licensing Program Analyst | Conducted the Case Management Legal visit and evaluation. |
| Cliff Keene | Administrator | Met with Licensing Program Analyst during the inspection and provided documentation. |
| Lauren Crocker | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Census: 80
Capacity: 99
Deficiencies: 0
Date: Feb 21, 2024
Visit Reason
The visit was an unannounced Case Management Legal visit conducted in accordance with a Stipulation and Order effective from 11/03/2023 to 11/03/2025.
Findings
The Licensing Program Analyst reviewed compliance with the stipulations of the order, including staff sufficiency, resident notification of probationary license, meal provision, hiring and training practices, and incident reporting. The facility was found to be in compliance with no deficiencies cited.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jaynae Boyles | Licensing Program Analyst | Conducted the Case Management Legal visit and evaluation. |
| Cliff Keene | Administrator | Met with Licensing Program Analyst during the visit. |
| Lauren Crocker | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Census: 80
Capacity: 99
Deficiencies: 0
Date: Nov 30, 2023
Visit Reason
The inspection was an unannounced case management visit to ensure the facility's compliance with Health and Safety Code §1569.38 regarding posting of licensing reports and disclosure to new residents following the department serving an Accusation.
Findings
The Licensing Program Analyst observed that the required notice was properly posted in the lobby and confirmed that a letter will be sent to residents and resident representatives. The Administrator's training met all stipulation requirements. No deficiencies were cited during this visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with Licensing Program Analyst during inspection and confirmed compliance with posting and notification requirements. |
| Jaynae Boyles | Licensing Program Analyst | Conducted the unannounced case management inspection. |
Inspection Report
Annual Inspection
Census: 82
Capacity: 99
Deficiencies: 0
Date: Oct 26, 2023
Visit Reason
The visit was an unannounced required annual inspection to ensure the health and safety of residents in care.
Findings
The facility was observed to be clean, in good repair, and odor free with no immediate health, safety, or personal rights violations. No deficiencies were cited during this inspection.
Report Facts
Food supply: 2
Food supply: 7
Fire extinguisher service date: Sep 18, 2023
Resident files reviewed: 5
Staff files reviewed: 5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with Licensing Program Analyst during inspection |
| Jaynae Boyles | Licensing Program Analyst | Conducted the inspection |
Inspection Report
Census: 84
Capacity: 99
Deficiencies: 0
Date: Apr 20, 2023
Visit Reason
The visit was an unannounced case management inspection to confirm that the facility had posted a notification of the Department’s intent to revoke the facility license.
Findings
The licensing analyst confirmed the required posting was present and contained all required elements. No deficiencies were cited during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wendy Anderson | Resident Services Director | Met during the visit and provided information about the posting. |
Inspection Report
Follow-Up
Capacity: 99
Deficiencies: 2
Date: Feb 28, 2023
Visit Reason
The visit was a case management follow-up on a substantiated complaint alleging failure to seek timely medical attention and resident sustained serious injuries due to lack of care and supervision.
Complaint Details
The complaint investigation was substantiated. Staff falsified Resident Meal Checklist records, resulting in failure to check on Resident 1 and delayed medical treatment after an unwitnessed fall causing serious injuries.
Findings
The Department substantiated that staff neglected Resident 1 by failing to supervise and check on the resident as required, falsifying meal check records which delayed medical treatment after an unwitnessed fall. Deficiencies were cited for violations of California Code of Regulations related to resident rights and basic services, and civil penalties were issued for serious bodily injury.
Deficiencies (2)
CCR Title 22 Section 87468.2(a)(8): Residents must be free from neglect and abuse. Staff neglected Resident 1 by failing to provide appropriate supervision and timely medical attention after a fall.
CCR Title 22 Section 87464(1)(f): Basic services must include care and supervision. The facility failed to provide adequate care and supervision resulting in serious injury to Resident 1.
Report Facts
Civil penalty amount: 9500
Immediate civil penalty amount: 500
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with Licensing Program Analyst during the visit. |
| Donna Gurriere | Licensing Program Analyst | Conducted the case management visit and authored the report. |
| Lauren Crocker | Supervisor | Supervised the licensing evaluation. |
Inspection Report
Census: 84
Capacity: 99
Deficiencies: 0
Date: Dec 29, 2022
Visit Reason
The visit was an unannounced Case Management follow-up on an unusual incident/injury report involving a resident who had multiple falls and increased confusion, requiring hospital evaluation.
Findings
The resident was hospitalized and later returned to the community in good condition. Documentation including physician's report, reappraisal, level of care assessment, medical discharge documents, and fall prevention training were requested and reviewed. An exit interview was conducted and a report provided.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Executive Director | Met with Licensing Program Analyst during the visit |
| Sarena Keosavang | Licensing Program Analyst | Conducted the Case Management visit |
| Anthony Perez | Supervisor | Supervisor overseeing the licensing evaluation |
Inspection Report
Follow-Up
Census: 84
Capacity: 99
Deficiencies: 0
Date: Dec 29, 2022
Visit Reason
The visit was an unannounced Case Management follow-up on an unusual incident/injury report involving a resident's fall and injury reported on 12/07/2022.
Findings
The resident who fell was transferred to the hospital and diagnosed with multiple contusions but returned the same day with no new orders. The facility provided requested documentation and fall prevention training, and the resident was placed on alert charting for 48 hours.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Executive Director | Met with Licensing Program Analyst during the visit and involved in incident follow-up. |
| Sarena Keosavang | Licensing Program Analyst | Conducted the unannounced Case Management visit. |
| Anthony Perez | Supervisor | Supervisor overseeing the licensing evaluation. |
Inspection Report
Annual Inspection
Census: 84
Capacity: 99
Deficiencies: 0
Date: Oct 29, 2022
Visit Reason
The visit was an unannounced required annual inspection conducted to evaluate compliance with licensing regulations and infection control protocols.
Findings
The facility was found to be clean, in good repair, and odor free with no immediate health, safety, or personal rights violations observed. The infection control domain was completed and found to be in compliance. No deficiencies were observed during the inspection.
Report Facts
Hospice waiver capacity: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wendy Anderson | Resident Services Director | Met with Licensing Program Analyst during inspection and confirmed hospice resident count. |
| Cassie Yang | Licensing Program Analyst | Conducted the annual inspection. |
Inspection Report
Complaint Investigation
Census: 81
Capacity: 99
Deficiencies: 2
Date: Sep 15, 2022
Visit Reason
The visit was an unannounced case management inspection related to a complaint investigation concerning substantiated allegations of lack of care and supervision resulting in serious injuries to a resident and staff neglect in seeking timely medical attention.
Complaint Details
The complaint investigation 25-AS-20220330164722 was substantiated with findings that a resident sustained serious injuries due to lack of care and supervision and staff neglected to seek timely medical attention.
Findings
The investigation found staff falsifying resident meal attendance records, which contributed to a resident's fall and injury going undetected. The facility failed to check on residents who missed meals, and there was confusion about staff responsibilities, partly due to being short staffed. Additionally, the facility did not disclose key fob records indicating the resident was not checked on for at least 24 hours during an ongoing complaint investigation.
Deficiencies (2)
CCR 87207 False Claims: The licensee failed to ensure staff accurately documented services provided to residents and did not volunteer key fob records, providing unsupported statements instead. This poses an immediate health, safety, and personal rights risk to clients.
CCR 87205(a) Accountability of Licensee: The licensee failed to provide adequate oversight of staff to ensure compliance with policies and the welfare of individuals, posing an immediate health, safety, and personal rights risk to clients.
Report Facts
Census: 81
Total Capacity: 99
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Administrator | Met with Licensing Program Analyst during inspection and named in report |
| Jaclyn Avila | Licensing Program Analyst | Conducted the inspection and authored the report |
Inspection Report
Complaint Investigation
Census: 81
Capacity: 99
Deficiencies: 2
Date: Sep 15, 2022
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations that a resident sustained serious injuries due to lack of care and supervision and failure to seek timely medical attention.
Complaint Details
The complaint investigation was substantiated. Allegations included serious injuries due to lack of care and supervision and failure to seek timely medical attention. Evidence showed R1 was left unattended for over 48 hours, sustaining injuries and pressure wounds. Staff failed to follow facility policy for resident checks and meal attendance documentation.
Findings
The investigation substantiated that Resident 1 (R1) suffered an unwitnessed fall resulting in a fractured femur, pressure wounds, and abrasions due to staff neglect and failure to supervise or check on R1 as required by facility policy. The facility failed to provide timely medical attention, and meal attendance records were inaccurate.
Deficiencies (2)
CCR 87468.2(a)(8) Personal Rights: The licensee failed to ensure R1 was free from neglect, posing immediate health, safety, and personal rights risks to residents.
CCR 87464(f)(1) Basic Services: The licensee failed to provide R1 with care and supervision, resulting in serious injury and posing immediate health, safety, and personal rights risks.
Report Facts
Civil penalty amount: 500
Capacity: 99
Census: 81
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jaclyn Avila | Licensing Program Analyst | Conducted the complaint investigation visit. |
| Cliff Keene | Administrator | Facility administrator met during investigation and acknowledged findings. |
Inspection Report
Census: 86
Capacity: 99
Deficiencies: 0
Date: Feb 24, 2022
Visit Reason
The visit was an unannounced case management inspection conducted in response to two incident reports related to resident falls.
Findings
The Licensing Program Analyst reviewed two incident reports involving resident falls and confirmed that appropriate assessments and follow-up care were provided. No deficiencies were cited during this visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jaclyn Avila | Licensing Program Analyst | Conducted the case management inspection and reviewed incident reports. |
| Cliff Keene | Executive Director/Administrator | Met with Licensing Program Analyst to discuss incident reports and resident conditions. |
Inspection Report
Complaint Investigation
Census: 86
Capacity: 99
Deficiencies: 0
Date: Nov 9, 2021
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations including unlawful eviction and failure to provide activities meeting residents' needs as identified in the pre-admission appraisal.
Complaint Details
The complaint investigation was substantiated for unlawful eviction, meaning the allegation was valid based on the preponderance of evidence. However, no citation was issued as the eviction notice was rescinded. The allegations regarding activities and resident needs were unsubstantiated due to lack of evidence.
Findings
The investigation substantiated the allegation of an unlawful eviction, which the administrator admitted but rescinded without follow-through. The allegations regarding activities and meeting residents' needs were found unsubstantiated after interviews with residents and staff. No deficiencies were cited during the visit.
Report Facts
Facility Capacity: 99
Resident Census: 86
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Misty Valencia | Licensing Program Analyst | Conducted the complaint investigation visit |
| Cliff Keene | Administrator | Facility administrator interviewed during the investigation |
Inspection Report
Annual Inspection
Census: 86
Capacity: 99
Deficiencies: 0
Date: Oct 6, 2021
Visit Reason
The inspection was a required unannounced 1-year annual inspection focusing on infection control protocols and overall health and safety compliance.
Findings
The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Cliff Keene | Executive Director | Met with Licensing Program Analyst during inspection and mentioned in report. |
| Rebecca Knight | Licensing Program Analyst | Conducted the inspection and authored the report. |
Inspection Report
Complaint Investigation
Census: 84
Capacity: 99
Deficiencies: 1
Date: Jul 8, 2021
Visit Reason
An unannounced complaint investigation visit was conducted regarding the allegation that the facility was not screening visitors.
Complaint Details
The complaint alleging the facility was not screening visitors was substantiated based on evidence including review of sign in/out sheets and observation that the Licensing Program Analyst was not screened on the visit date. The facility failed to protect residents' personal rights and safety by not adhering to COVID-19 screening protocols.
Findings
The investigation substantiated that the facility did not screen visitors as required, posing an immediate risk to residents. The facility failed to ensure visitors adhered to COVID-19 screening protocols.
Deficiencies (1)
CCR 87468.19(a)(2): Facility failed to screen all visitors entering the facility, posing an immediate risk to residents. Licensee agreed to develop a plan to train staff on visitor screening.
Report Facts
Facility Capacity: 99
Census: 84
Deficiencies cited: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Wendy Anderson | Resident Services Director | Met during investigation and noted in findings |
| Misty Valencia | Licensing Program Analyst | Conducted the complaint investigation visit |
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