Inspection Reports for
Willow Glen Care Center

The Licensing Program Analyst toured the facility with Rebecca Butler and discussed multiple topics. No deficiencies were cited during this inspection.

The inspection included a tour of the facility with the Administrator Angie Karis. Multiple topics were discussed and no deficiencies were cited during this visit.

The facility failed to monitor residents adequately, resulting in multiple residents leaving without permission or notice, posing a potential health and safety risk. A deficiency was cited for failure to monitor residents as required by California Health and Safety Code 1569.312(e).

The visit was complaint-related due to a physical attack incident. The complaint was investigated and no deficiencies or supervision issues were found.

The resident and staff who were assaulted had minor injuries and are doing well. The resident who attacked others was removed by police and discharged by the conservator. No lack of staff supervision was observed and no deficiencies were cited.

Visit was complaint-related due to a resident elopement incident. Further investigation is required. No deficiencies cited.

The facility followed their protocol for elopements both times the resident left. The resident is now on one-on-one staff supervision. No deficiencies were cited during this visit.

The inspection found no deficiencies cited during the visit. The facility was toured and multiple topics were discussed with the administrators.

The visit was triggered by a complaint/incident involving a resident leaving the facility without permission. The resident's physician's report indicated the resident may leave without assistance.

The licensing program analyst reviewed the resident's physician's report which stated the resident may leave without assistance and obtained additional information about the resident during the visit. No deficiencies were cited.

The Licensing Program Analyst conducted a tour of the facility with the Administrator and observed compliance with mask-wearing protocols. No deficiencies were cited during this visit.

The complaint alleged that staff did not intervene in a resident's physical altercation. The investigation concluded the complaint was unfounded.

The investigation found the complaint to be unfounded. Interviews with residents and staff, as well as observations, indicated that staff did intervene as soon as possible during the incident, and the allegation was determined to be false or without reasonable basis.

The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.

No deficiencies or concerns were noted. The facility was found to be following COVID-19 procedures with sufficient supplies and proper medication storage.