28 Reports
Inspection Report — Mar 12, 2026
Annual Inspection
Date: Mar 12, 2026
Visit Reason
Licensing Program Analysts arrived unannounced to conduct a required annual inspection utilizing the full care tool.
Findings
The facility was toured and files reviewed with no deficiencies cited. The kitchen was observed to have sharps locked and ample food supply was noted. Staff and resident files were complete.
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Esmeralda Negrete | Administrator | Met with Licensing Program Analyst during inspection |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the inspection |
| Troy Ordonez | Licensing Program Manager | Named in report |
Inspection Report — Oct 23, 2025
Date: Oct 23, 2025
Visit Reason
The unannounced visit was conducted to ensure the licensee notified the responsible parties and ombudsman that the Department of Social Services, Community Care Licensing Division had commenced proceedings to suspend or revoke the license, which was found not to have occurred.
Findings
The Licensing Program Analyst reviewed resident and staff files and discussed multiple topics with the facility manager. The licensee failed to notify responsible parties and ombudsman about the commencement of license suspension or revocation proceedings as required by California Health and Safety Code.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Esmeralda Negrete | Manager | Discussed multiple topics with Licensing Program Analyst during the visit. |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the unannounced visit and authored the report. |
| Troy Ordonez | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report — Sep 26, 2025
Follow-Up
Date: Sep 26, 2025
Visit Reason
Unannounced inspection to follow up on a substantiated complaint investigation regarding allegations of severe pressure injury due to staff neglect and failure to seek timely medical attention.
Complaint Details
The complaint investigation concluded that a resident sustained severe pressure injury due to staff neglect, the facility failed to seek medical attention, and staff left the resident in a soiled diaper for an extended period. The complaint was substantiated.
Findings
The Department determined that a civil penalty is warranted for serious bodily injury due to the facility's failure to provide proper care and timely medical intervention, resulting in hospitalization and surgeries for the resident.
Citations (3)
Violation of CCR Title 22, § 87466 Observation of the Resident
Violation of CCR Title 22, § 87411(a) Personnel Requirements
Violation of CCR Title 22, § 87468.1(a)(2) Personal Rights of Residents in All Facilities
Report Facts
Civil penalty amount: 9500
Immediate civil penalty: 500
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Manpreet Dyal | Licensee | Met with during inspection and acknowledged receipt of appeal rights |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the inspection and signed the report |
| Troy Ordonez | Licensing Program Manager | Named as Licensing Program Manager overseeing the case |
Inspection Report — Sep 10, 2025
Date: Sep 10, 2025
Visit Reason
Unannounced case management visit conducted to discuss several issues that do not affect the residents.
Findings
No deficiencies were cited during the visit. The Licensing Program Analyst met with the licensee and left several documents.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Manpreet Dyal | Licensee | Met with Licensing Program Analyst during the visit. |
Inspection Report — Mar 12, 2025
Annual Inspection
Date: Mar 12, 2025
Visit Reason
The inspection was a required annual unannounced visit to evaluate the facility's compliance using the full care tool.
Findings
The inspection found no deficiencies. The facility was toured, files reviewed, and multiple topics discussed. The kitchen had locked sharps and ample food supply.
Report Facts
Residents files reviewed: 5
Staff files reviewed: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the inspection and met with caregiver |
| Rajveer Kaur | Administrator | Facility administrator named in report header |
Inspection Report — Aug 20, 2024
Date: Aug 20, 2024
Visit Reason
This office meeting was conducted at the request of Licensees Rajveer Kaur and Manpreet Dyal to review floor plans for their new location and discuss change of location procedures.
Findings
The discussion focused on change of location procedures and floor plans. Licensees were advised to contact the Central Application Bureau for more information and to keep Licensing Program Analyst Hiratsuka updated on progress.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator/Director | Facility representative present during the office meeting. |
| Manpreet Dyal | Facility representative present during the office meeting. | |
| Troy Ordonez | Licensing Program Manager | Present from Community Care Licensing during the meeting. |
| Kerry Hiratsuka | Licensing Program Analyst | Present from Community Care Licensing during the meeting. |
Inspection Report — Mar 20, 2024
Annual Inspection
Date: Mar 20, 2024
Visit Reason
The visit was an unannounced required annual inspection conducted by Licensing Program Analysts to assess compliance using the full care tool.
Findings
The facility was toured including resident rooms, kitchen, and common areas. Staff and resident files were reviewed and found to be complete. Several suggestions were made regarding lighting in a shower, smoke detector placement, and bathroom window privacy. No deficiencies were cited.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Named as facility administrator |
| Manpreet Dyal | Caregiver | Met with Licensing Program Analysts during inspection |
| Cassie Yang | Licensing Program Analyst | Conducted the inspection |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the inspection |
| Anthony Perez | Licensing Program Manager | Named in report |
Inspection Report — Dec 27, 2023
Enforcement
Date: Dec 27, 2023
Visit Reason
The visit was a Case Management - Legal/Non-compliance meeting to discuss a high volume of citations and a substantiated complaint against the facility.
Complaint Details
The complaint was substantiated as discussed during the non-compliance conference.
Findings
The facility was cited 29 times in the last year, including 15 Type A citations and 14 Type B citations. Issues included staffing and training problems, communication breakdown, lack of administrator oversight, insufficient wound care supplies, failure to seek medical attention, night supervision deficiencies, lack of incontinence care plans, personal rights violations, and accountability concerns.
Report Facts
Citations: 29
Type A citations: 15
Type B citations: 14
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Named in relation to lack of oversight and accountability issues |
| Manpreet Dyal | Licensee | Present at non-compliance conference |
Inspection Report — Dec 5, 2023
Date: Dec 5, 2023
Visit Reason
The visit was a case management health check conducted by Licensing Program Analysts to review staff and resident files, medication orders, and care plans.
Findings
The inspection found outdated needs and service plans for residents, missing medications compared to physician orders, and a caregiver performing glucose testing and insulin injections despite the resident being unable to do so. Additionally, some staff training was ongoing and reappraisals for residents were overdue.
Citations (3)
Failure to ensure a resident with diabetes is capable or assisted by a skilled professional for glucose testing and insulin injections, posing an immediate risk.
Medication lists did not match medications present in the facility, posing an immediate health, safety, or personal rights risk.
Failure to conduct resident reappraisals within 12 months, posing a potential health, safety, or personal rights risk.
Report Facts
Deficiencies cited: 3
Plan of Correction Due Dates: Dec 6, 2023
Plan of Correction Due Dates: Dec 22, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with during inspection and referenced in medication and care findings |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted case management visit, file reviews, and walk through |
| Bethany Mirlohi | Licensing Program Analyst | Conducted file review for residents |
| Troy Ordonez | Supervisor | Supervisor of licensing evaluation |
Inspection Report — Nov 15, 2023
Complaint Investigation
Date: Nov 15, 2023
Visit Reason
The inspection was conducted while investigating Complaints 59-AS-20230731122901 and 59-AS-20230717132508 to assess compliance with regulations and address reported issues.
Complaint Details
The visit was complaint-related, investigating Complaints 59-AS-20230731122901 and 59-AS-20230717132508. The report documents multiple substantiated deficiencies related to resident care and facility management.
Findings
Multiple deficiencies were found including lack of overnight incontinent care, absence of required staff training and qualifications, missing written agreements and communication with home health agency, failure to document and manage a resident's pressure injury, and inadequate resident assessments and records.
Citations (8)
Facility staff working overnight do not provide incontinent care, lack required training, and do not meet qualifications for night supervision.
No written agreement or ongoing communication between the facility and home health agency for resident R1.
Failure to document resident R1's pressure injury and lack of preappraisal and reappraisal documentation.
No functional capability assessment conducted prior to accepting resident R1.
Medical assessment for resident R1 was not in the file as it was sent to hospital and not replaced.
No centrally stored medication list for resident R1 as it was sent to hospital and not replaced.
Administrator lacks knowledge and staff lack required training, do not check residents needing incontinent care, and are not qualified.
Failure to ensure staff on each shift can communicate with home health agency, licensing staff, and emergency personnel.
Report Facts
Plan of Correction Due Dates: Nov 16, 2023
Plan of Correction Due Dates: Dec 1, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Named in relation to facility management and cited deficiencies |
| Troy Ordonez | Licensing Program Manager | Supervisor overseeing the inspection |
| Kerry Hiratsuka | Licensing Program Analyst | Licensing evaluator conducting the inspection |
Inspection Report — Nov 15, 2023
Plan of Correction
Date: Nov 15, 2023
Visit Reason
The visit was conducted to discuss deficiencies cited on 11/02/2023 and to review the plan of correction submitted by the licensee.
Findings
A citation was issued because staff did not have required medication training as per California Health and Safety Code §1569.69(a)(2). The plan of correction was submitted late on 11/10/2023, resulting in civil penalties. The cited deficiency was cleared as of 11/10/2023 after the licensee submitted proof of purchasing training.
Citations (1)
Staff did not have medication training as required by California Health and Safety Code §1569.69(a)(2).
Report Facts
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with during the visit |
| Kerry Hiratsuka | Licensing Program Analyst | Issued citation for medication training deficiency |
| Troy Ordonez | Licensing Program Manager | Named in the report header |
Inspection Report — Nov 2, 2023
Complaint Investigation
Date: Nov 2, 2023
Visit Reason
The inspection visit was conducted as a case management investigation triggered by a complaint to evaluate deficiencies related to staff training and licensing compliance.
Complaint Details
The visit was complaint-related, with deficiencies observed by Licensing Program Analyst Hiratsuka during the investigation. The report does not explicitly state substantiation status.
Findings
The investigation found that staff lacked required medication training and annual training since 2021, and the licensee had not paid the annual licensing fees, which were overdue. These deficiencies posed potential health, safety, or personal rights risks to residents.
Citations (3)
Employees assisting residents with self-administration of medication lacked proof of required initial and annual medication training.
Staff did not complete the required additional 20 hours of annual training, including dementia care and specific health condition training.
Licensee failed to pay annual licensing fees, including overdue fees and late fees.
Report Facts
Annual fees owed: 716.5
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kerry Hiratsuka | Licensing Evaluator | Observed deficiencies and signed the report. |
| Troy Ordonez | Licensing Program Manager | Supervisor named in the report. |
Inspection Report — Aug 2, 2023
Date: Aug 2, 2023
Visit Reason
The visit was conducted as a Case Management - Other type of visit to return the file of a resident that was removed earlier to make copies.
Findings
No deficiencies were cited during this visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Babita Sharma | Met with during the visit | |
| Rajveer Kaur | Administrator | Facility administrator |
| Troy Ordonez | Licensing Program Manager | Named in report header |
| Kerry Hiratsuka | Licensing Program Analyst | Conducted the visit and named in report |
Inspection Report — Aug 2, 2023
Date: Aug 2, 2023
Visit Reason
The visit was a Case Management - Other type of unannounced inspection conducted to review facility operations and resident files.
Findings
No deficiencies were cited during this visit. The Licensing Program Analyst obtained a resident's file to make a copy and planned to return it the same day.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Babita Sharma | Met with during the visit | |
| Rajveer Kaur | Administrator | Facility administrator named in the report |
Inspection Report — Jul 19, 2023
Complaint Investigation
Date: Jul 19, 2023
Visit Reason
The visit was a complaint investigation triggered by an observation of a caregiver working without criminal record clearance.
Complaint Details
The visit was complaint-related and substantiated by the observation of a caregiver working without required criminal record clearance.
Findings
The licensing program analyst observed that a caregiver without criminal record clearance was working alone, which is not allowed and poses an immediate health and safety risk. Immediate civil penalties of $500 were issued.
Citations (1)
Allowed a caregiver without criminal record clearance to work alone, posing an immediate health and safety risk.
Report Facts
Immediate civil penalty amount: 500
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kerry Hiratsuka | Licensing Program Analyst | Observed the deficiency during the complaint visit |
| Troy Ordonez | Licensing Program Manager | Supervisor overseeing the inspection |
Inspection Report — Apr 24, 2023
Follow-Up
Date: Apr 24, 2023
Visit Reason
Unannounced Plan of Correction (POC) visit to verify correction of previously cited deficiencies.
Findings
The inspection found that the side gate was locked with a padlock without fire clearance and a smoke detector was chirping due to low battery. Civil penalties were assessed and a plan of correction was required by 04/25/2023. All other deficiencies from the annual inspection on 03/06/2023 were cleared.
Citations (2)
Licensee placed a lock on the side gate without a fire clearance, posing an immediate health, safety, or personal rights risk to persons in care.
Smoke detector with a low battery that continuously beeps, posing an immediate health and safety risk to persons in care.
Report Facts
Plan of Correction Due Date: Apr 25, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Bethany Mirlohi | Licensing Program Analyst | Conducted the inspection and cited deficiencies. |
| Troy Ordonez | Licensing Program Manager | Supervisor named in the report. |
| Babita Sharma | Caregiver | Met with Licensing Program Analyst during inspection. |
Inspection Report — Mar 6, 2023
Annual Inspection
Date: Mar 6, 2023
Visit Reason
The inspection was an unannounced annual inspection conducted to evaluate the health, safety, and compliance of the facility with regulatory requirements.
Findings
Several deficiencies were cited related to staff training, fire clearance, use of storage room as staff room, locked exterior doors, and care of persons with dementia. Plans of correction were submitted with due dates for compliance.
Citations (5)
The facility did not ensure at least one staff member with CPR and first aid training was on duty at all times.
The facility did not meet training requirements including dementia care and postural supports training for staff.
The facility used the storage room as a staff room without proper fire clearance.
The facility placed a lock on the side gate without fire clearance approval, posing a safety risk.
Residents with dementia did not have required annual medical assessments and reappraisals.
Report Facts
Deficiencies cited: 5
Plan of Correction Due Dates: Mar 8, 2023
Plan of Correction Due Dates: Mar 24, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with Licensing Program Analyst during inspection and named in plans of correction |
| Bethany Mirlohi | Licensing Program Analyst | Conducted the inspection and signed the report |
| Troy Ordonez | Licensing Program Manager | Supervisor named in the report |
Inspection Report — Feb 16, 2022
Plan of Correction
Date: Feb 16, 2022
Visit Reason
Unannounced Plan of Correction (POC) visit to verify compliance with previously cited deficiencies.
Findings
Deficiencies cited under Title 22 Regulations have been cleared. The licensee complied with the terms of the Plan of Correction by the due date and was provided a POC cleared letter.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Manpreet Dyal | Co-Licensee | Met with Licensing Program Analyst during Plan of Correction visit. |
Inspection Report — Feb 15, 2022
Annual Inspection
Date: Feb 15, 2022
Visit Reason
The inspection was an unannounced Required-1 Year Inspection focusing on infection control and overall compliance with regulations.
Findings
The inspection found multiple deficiencies including locked exits restricting residents' ability to leave, medications accessible to residents with dementia, lack of fire clearance for a storage room used as a staff bedroom, incomplete annual medical assessments for residents with dementia, and non-operational auditory exit devices posing health and safety risks.
Citations (5)
Residents were locked in the building, violating their personal rights to leave at any time.
Medications were accessible to residents with dementia, posing health and safety risks.
Fire clearance was not obtained for the storage room used as a staff bedroom.
Three of four residents with dementia did not have annual medical assessments and reappraisals.
Auditory devices on exits were not operational, posing immediate health and safety risks.
Report Facts
Residents with dementia: 5
Residents reviewed: 5
Residents with annual medical assessment missing: 3
Plan of Correction due dates: Feb 16, 2022
Plan of Correction due dates: Feb 22, 2022
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Mai Thao | Licensing Program Analyst | Conducted the inspection and documented findings |
| Troy Ordonez | Licensing Program Manager | Supervisor and licensing program manager overseeing the inspection |
| Babita Sharma | Care Staff | Facility staff member who assisted during the inspection and provided information |
Inspection Report — Dec 13, 2021
Annual Inspection
Date: Dec 13, 2021
Visit Reason
The inspection was an unannounced Required-1 Year Inspection conducted to evaluate the facility's compliance with infection control protocols.
Findings
The facility was found to be in substantial compliance with no immediate health, safety, or personal rights violations observed. No deficiencies were cited as a result of the inspection.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Rajveer Kaur | Administrator | Met with Licensing Program Analyst during inspection and involved in the inspection process. |
| Dawn Keane | Licensing Program Analyst | Conducted the Required-1 Year Inspection and infection control domain evaluation. |
Report — August 13, 2026
August 13, 2026
Report — July 21, 2026
July 21, 2026
Report — August 2, 2023
August 2, 2023
Report — July 19, 2023
July 19, 2023
Report — April 24, 2023
April 24, 2023
Report — March 6, 2023
March 6, 2023
Report — February 16, 2022
February 16, 2022
Report — February 15, 2022
February 15, 2022
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