Average Customer Satisfaction — 35%Average ratings across major platforms (Google, Yelp, Facebook) combined with CMS (Centers for Medicare & Medicaid Services) and state-assisted living reports.
Service Rating Score — 25%Ratio of high (4–5 star) to low (1–2 star) reviews across review sites and senior living–specific platforms, showing consistency of care quality.
Complaint Percentage — 25%Proportion of formal complaints and deficiencies relative to total reviews and inspections. Lower complaint ratios indicate stronger compliance and resident satisfaction.
Business Hours & Availability — 10%Communities with higher staff-to-resident ratios, extended service hours, and flexible visitation/care availability receive higher scores.
License Status — 5%Verification that the community holds an active license with its state regulatory agency.
Total Score = Σ(weight × normalized metric).
Tie-breakers: Higher average satisfaction → higher service ratio → more reviews.
Data sources: CMS government data, state/local inspection reports, verified licensing boards, and major review platforms
Update cadence: Reviewed quarterly, with prompt updates when new reviews, reports, or complaints are filed