Inspection Reports for
Graceful Hands Home Care
5241 S 3rd Street, Phoenix, AZ 85040, AZ, 85040
Back to Facility Profile7 Reports
Inspection Report — Jul 16, 2025
Enforcement State
Date: Jul 16, 2025
Visit Reason
Civil monetary penalty, action 00131522 (invoice INV-281262), assessed 16 July 2025.
Findings
A $1,250.00 penalty was assessed and paid in full on 16 July 2025.
Report Facts
Penalty amount: 1250
Amount paid: 1250
Amount remaining: 0
Inspection Report — May 9, 2025
Annual Inspection State
Date: May 9, 2025
Visit Reason
On-site complaint investigation of complaint 00129939 combined with an annual compliance inspection at an Assisted Living Home, conducted 9 May 2025.
Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaint 00129939 conducted on March 9, 2025.
Findings
This inspection found seven deficiencies related to staff training, documentation, residency agreements, and environmental safety. The facility failed to provide required training and documentation for fall prevention, tuberculosis, first aid and CPR, and verification of caregiver skills, as well as deficiencies in residency agreements and hazardous materials storage.
Deficiencies (7)
A.R.S. § 36-420.01.A — The facility failed to develop and administer a fall prevention and fall recovery training program for all staff, including initial and continued competency training. Documentation was missing for one employee's training and continued training was not completed by another.
R9-10-113 — The facility failed to implement tuberculosis infection control activities including annual training and education on recognizing TB signs and symptoms for employees. Documentation was missing for two employees.
R9-10-803 — The governing authority failed to ensure verification that employees were not on the adult protective services registry for two employees reviewed. Documentation was missing despite requirements.
R9-10-806 — The manager failed to ensure a caregiver provided current documentation of first aid and CPR training before providing assisted living services. One employee's CPR certification had expired.
R9-10-806 — The manager failed to verify and document a caregiver's skills and knowledge before providing physical health services. Documentation was missing for one caregiver.
R9-10-807 — The manager failed to ensure documented residency agreements included the manager's signature and date signed for two residents; one resident had no residency agreement at all.
R9-10-819 — The manager failed to ensure poisonous or toxic materials were stored in labeled containers in a locked area inaccessible to residents. Several chemicals were found unlocked and accessible.
Report Facts
Deficiencies cited: 7
Complaints investigated: 1
Inspection Report — Dec 3, 2024
Enforcement State
Date: Dec 3, 2024
Visit Reason
Civil monetary penalty, action 00110136 (invoice INV-257263), assessed 3 December 2024.
Findings
A $1,250.00 penalty was assessed and paid in full on 16 January 2025.
Report Facts
Penalty amount: 1250
Amount paid: 1250
Amount remaining: 0
Inspection Report — Oct 15, 2024
Complaint Investigation State
Date: Oct 15, 2024
Visit Reason
On-site complaint investigation of complaint AZ00217273 at an Assisted Living Home, conducted 15 October 2024.
Complaint Details
An on-site investigation of complaint AZ00217273 was conducted on October 15, 2024, and the following deficiencies were cited.
Findings
The inspection found seven deficiencies related to staff training, policy implementation, personnel documentation, resident acceptance documentation, facility security, and medication storage. All deficiencies posed risks to resident health and safety.
Deficiencies (7)
36-420.01 — The governing authority failed to administer a training program for four staff members regarding fall prevention and fall recovery, with no documentation available for review.
Policies and procedures — The manager failed to implement policies and procedures covering methods to be aware of the whereabouts of residents based on the level of services provided.
Skills verification — The manager failed to ensure verification and documentation of assistant caregivers' skills and knowledge before providing physical health services for three sampled caregivers.
Personnel records — The manager failed to ensure personnel records included documentation of completed orientation required by policies and procedures for four sampled personnel.
Resident acceptance documentation — The manager failed to ensure residents submitted documentation dated within 90 days before acceptance regarding need for continuous medical services, nursing services, or restraints for two sampled residents.
Facility egress alert — The manager failed to ensure a means of exiting the facility controlled or alerted employees of resident egress; multiple doors were unlocked and mechanisms were not working.
Medication storage — The manager failed to ensure medications were stored in a locked area; an unlocked medication cabinet accessible to residents was observed.
Report Facts
Deficiencies cited: 7
Inspection Report — Jun 10, 2024
Annual Inspection State
Date: Jun 10, 2024
Visit Reason
On-site annual compliance inspection of an Assisted Living Home conducted on June 10, 2024.
Findings
The inspection found one deficiency related to improper medication storage, posing a risk to residents who cannot self-administer medications.
Deficiencies (1)
Medication storage — The manager failed to ensure medication was stored in a separate locked area, as an unlocked medication box containing Morphine Sulfate was found inside the kitchen refrigerator.
Report Facts
Deficiencies cited: 1
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