Inspection Reports for
Aria Hospice Comfort Care
7225 N Mona Lisa Rd, Tucson, AZ 85741, AZ, 85741
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Inspection Report — Dec 10, 2025
Complaint Investigation State
Date: Dec 10, 2025
Visit Reason
On-site complaint investigation of complaint #00151119 at a Hospice Service Agency, conducted 10 December 2025.
Complaint Details
The following deficiencies were found during the unannounced complaint survey conducted on December 10, 2025 related to complaint #00151119.
Findings
The inspection found one deficiency related to inadequate pain management and delayed responsiveness by the hospice medical director, which could result in potential patient harm.
Deficiencies (1)
R9-10-612 — The hospice agency failed to provide pain management according to policy and procedures, including delayed medical director response to pain management requests and inadequate coordination of comfort medication delivery.
Report Facts
Deficiencies cited: 1
Inspection Report — Aug 21, 2025
Original Licensing State
Date: Aug 21, 2025
Visit Reason
An announced on-site State change of location survey was conducted on August 21, 2025, for a Hospice Service Agency at ARIA HOSPICE COMFORT CARE.
Findings
This inspection resulted in no citations or deficiency findings.
Inspection Report — Oct 15, 2024
Enforcement State
Date: Oct 15, 2024
Visit Reason
Civil monetary penalty, action 00120983 (invoice INV-263743), assessed 15 October 2024.
Findings
A $5,500.00 penalty was assessed and paid in full on 10 January 2025.
Report Facts
Penalty amount: 5500
Amount paid: 5500
Amount remaining: 0
Inspection Report — Sep 10, 2024
Complaint Investigation State
Date: Sep 10, 2024
Visit Reason
On-site complaint investigation at ARIA HOSPICE COMFORT CARE conducted on September 10, 2024, using the Hospice Service Agency worksheet.
Complaint Details
Deficiencies were found during the unannounced on-site State Complaint survey conducted on September 9, 2024. Based on the rules found at R9 A.A.C. 10, Article 6 Hospices, the Department has authorized the facility to continue to provide the Scope of Service: Outpatient Hospice Services.
Findings
The inspection found 16 deficiencies related to failure to implement grievance procedures, maintain accurate medical records, follow discharge policies, ensure patient representative participation, and document communication with physicians and dietitians.
Deficiencies (16)
R9-10-603 — The administrator failed to implement grievance procedures for patients as outlined in facility policies and procedures, risking unresolved patient grievances and complaints.
R9-10-603 — The administrator failed to ensure accurate medical record documentation was maintained for Patient #3, risking inaccurate historical records and possible medical errors.
R9-10-603 — The administrator failed to follow facility policies and procedures when discharging Patient #3, risking disruption of patient care.
R9-10-608 — The administrator failed to ensure a request for participation in the patient's care plan was made to Patient #3's representative, risking unwanted care and adverse outcomes.
R9-10-610 — The administrator did not ensure the court-appointed guardian of Patient #3 was able to consent to or refuse treatment, risking treatment incompatible with the patient's well-being.
R9-10-610 — The administrator failed to allow the court-appointed guardian of Patient #3 to refuse or withdraw consent for treatment before initiation, risking adverse patient outcomes.
R9-10-611 — The administrator failed to ensure documentation of contacts with Patient #3's physician in the medical record, risking inadequate physician involvement in care.
R9-10-612 — The administrator failed to ensure a registered dietitian or designee planned menus for Patient #3, risking unmet dietary needs.
R9-10-603 — No evidence provided for this deficiency.
R9-10-603 — No evidence provided for this deficiency.
R9-10-603 — No evidence provided for this deficiency.
R9-10-608 — No evidence provided for this deficiency.
R9-10-610 — No evidence provided for this deficiency.
R9-10-610 — No evidence provided for this deficiency.
R9-10-611 — No evidence provided for this deficiency.
R9-10-612 — No evidence provided for this deficiency.
Report Facts
Deficiencies cited: 16
Inspection Report — Oct 19, 2023
Complaint Investigation State
Date: Oct 19, 2023
Visit Reason
On-site complaint investigation at a Hospice Service Agency conducted 18-19 October 2023.
Complaint Details
No deficiencies were found during the unannounced onsite State Complaint Investigation conducted October 18- October 19, 2023.
Findings
No deficiencies were found during this unannounced onsite State Complaint Investigation.
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