Inspection Reports for
Rancho Ontario 55+ Community

The facility was inspected using Compliance and Regulatory Enforcement tools, with no deficiencies issued. The facility met standards for safety, infection control, staffing, medication management, and emergency preparedness.

The complaint involved an alleged sexual abuse incident reported on 2025-04-06 between resident R1 and staff member S1. Police were called and an incident report was taken. The resident did not recall the event when questioned by police. The complaint was investigated during the visit with no deficiencies found.

During the visit, interviews were conducted with the Executive Director, involved staff, and the resident. The Licensing Program Analyst toured the resident's bedroom and reviewed relevant documents. No concerns or deficiencies were observed during the visit.

No deficiencies were observed during the visit. Interviews were conducted with the Executive Director, involved staff, and the resident. The facility was toured with no concerns or obstructions noted.

A health and safety check was conducted with no concerns observed. The facility has sufficient beds, supplies, and staffing to accommodate relocated residents, with all residents having designated rooms and continued care maintained. Fire inspection and drills were verified as completed.

The facility was found to be in compliance with all regulatory requirements with no deficiencies observed during the annual inspection. The inspection covered 12 CARE tool domains including infection control, physical plant safety, staffing, resident records, food services, and disaster preparedness.

The complaint alleged that unhealthy air enters Resident 1's room causing health problems. Five of six staff denied the allegation, nine of ten residents could not corroborate it, and the Nurse Practitioner did not link the resident's eye health issues to air quality. The Licensing Program Analyst observed no dust or particles and noted the resident had covered vents with cardboard and tape. The allegation was unsubstantiated due to lack of evidence.

The investigation found insufficient evidence to substantiate the allegation that toxic air was entering a resident's room and causing health problems. Interviews with staff and residents, observations, and medical record reviews did not support the claim, resulting in the allegation being unsubstantiated.

The allegation was that staff failed to properly assess residents after falls. Interviews with seven staff members and six residents did not support the allegation. Incident reports reviewed confirmed assessments were conducted and appropriate notifications made. The allegation was unsubstantiated due to lack of evidence.

The investigation found that all interviewed staff denied the allegation and residents could not corroborate it. Incident reports for three falls in the last two months showed proper assessment and follow-up. There was insufficient evidence to substantiate the allegation, resulting in an unsubstantiated finding.

The complaint investigation was unsubstantiated. Allegations included staff not keeping the facility free of insects and disposing of resident's personal belongings without consent. Staff and residents interviewed denied the allegations, and documentation showed pest control treatment was conducted. The resident in question had moved out prior to the investigation, and their belongings were moved by a hired moving company, not staff.

The investigation found insufficient evidence to substantiate the allegations that staff failed to keep the facility free of insects and that staff disposed of a resident's personal belongings without consent. Interviews, observations, and record reviews did not support the complaints, resulting in an unsubstantiated determination.

The facility was found to be in compliance with all inspected domains including infection control, operational requirements, physical plant safety, staffing, personnel records, resident records, planned activities, food service, medical and dental services, disaster preparedness, and care for residents with special health needs. No deficiencies were observed during the annual inspection.

The complaint investigation was triggered by allegations received on 03/29/2022. The allegations included residents' needs not being met, inadequate food storage, lack of activities, and failure to provide residents with a copy of the contract. The investigation concluded all allegations were unsubstantiated.

The investigation found all allegations to be unsubstantiated based on interviews with staff and residents, observations, and record reviews. Residents and staff denied the allegations, and evidence showed adequate food, activities, and contract provision.

The facility was found to be operating within licensed capacity and in compliance with state regulations including fire safety, resident care, staff training, and medication management. No deficiencies were observed during the visit.

The complaint investigation was unsubstantiated based on interviews with twelve residents and six staff members, record reviews, and observations. Allegations included medication mismanagement, inadequate training, and staffing shortages, all of which were denied or disproven by evidence collected.

The investigation included interviews with residents and staff, review of medication administration records, and staff training records. The findings showed that residents denied the allegations of medication mismanagement, staff were reported as well trained, and the facility was adequately staffed. There was insufficient evidence to substantiate the allegations, resulting in an unsubstantiated determination.

The complaint alleged that a resident was being charged monthly for services not rendered because they did not live in the facility or receive services. The allegation was unsubstantiated after investigation.

The investigation found that the resident continued to pay monthly for a room they had not moved into but had personal belongings there by choice. Staff and other residents denied the allegation, and there was insufficient evidence to substantiate the complaint, resulting in an unsubstantiated finding.

The inspection found the facility to be in compliance with all applicable regulations, including infection control, medication storage, emergency contacts, and safety equipment. No deficiencies were issued.

The allegation was that a resident was molested while in care. Interviews with residents and staff indicated no knowledge or evidence of abuse. The allegation was unsubstantiated.

The investigation included interviews with residents and staff, as well as a review of records. No evidence was found to substantiate the allegation, and the complaint was determined to be unsubstantiated due to lack of preponderance of evidence.