Inspection Reports for
Stoneridge Creek Pleasanton

The Licensing Program Analysts toured the facility and reviewed resident and staff records, medications, and safety equipment. No deficiencies were cited during the visit.

The visit was complaint-related due to a reported incident of financial theft involving a resident and a third party home care agency. The incident was substantiated by the facility's report to police and notification to the agency.

The incident involved a resident who experienced financial theft by a third party home care agency. The facility promptly reported the incident to local police and the home care agency, and has a mitigation plan to remind agencies to provide proper training and collaborate to prevent future occurrences. No deficiencies were issued during the visit.

The facility was toured and various areas inspected, including residents' apartments and common areas. All safety measures, emergency plans, and records reviewed were found to be complete and in compliance. No deficiencies were cited during the visit.

The visit was triggered by a complaint of financial abuse of an independent resident by an unknown individual. The Executive Director reported no current concerns about the resident's well-being.

The Executive Director stated the facility was unaware of the abuse until July 5, 2024, but there is currently no concern regarding the resident's well-being. No deficiencies were issued during the visit.

The facility was found to be clean, well-maintained, and in good repair with no deficiencies or citations issued. Safety features, emergency preparedness, and resident services were observed to be in compliance.

The Department found that the facility's Budget Presentation PowerPoints were missing the required year-to-date actuals data for prior years, constituting a violation of H&SC 1771.8(d). The issue was corrected by the time of the report with the submission of the current 2023 budget presentation including actual data. A $1,000 administrative fine was imposed.

The complaint alleged that the provider included legal expenses in the monthly care fee increase calculation improperly. The Department found the allegation unsubstantiated after review and investigation.

The Department investigated the allegation by interviewing the complainant and the Executive Director and reviewing relevant budget documents. It found that legal expenses to defend the community are appropriate costs, but government-imposed fines and penalties are not. The Department determined the allegation to be unsubstantiated.

The complaint alleged deliberate financial misrepresentation and failure to keep meeting minutes. Both allegations were found to be unfounded after review of financial documents and statutes.

The investigation found the allegations to be unfounded. The financial projections were reasonable with less than 4% difference from actuals, and there was no evidence of deliberate overestimation or understatement. Additionally, the provider, being a Limited Liability Company without a governing body, was not required to maintain meeting minutes.

The facility was found to be clean and in good repair with no deficiencies or citations issued. All evaluated areas including apartments, kitchens, emergency systems, fire extinguishers, and food preparation areas were compliant. Staff health clearances were complete.

Complaint was regarding facility disrepair and contaminated water supply. The complaint was investigated and found to be unfounded, meaning the allegation was false or without reasonable basis.

The investigation included interviews with the administrator, residents, and city water specialists, as well as water testing. The complaint was found to be unfounded as water tests met all regulatory requirements and the allegation was dismissed.

The inspection found that the facility maintained adequate COVID-19 signage, hand washing stations, PPE, and supplies. Screening questions were in place for staff, residents, and visitors, and commonly touched surfaces were disinfected frequently. No deficiencies were cited during the visit.

The complaint alleged that the facility failed to provide basic services. The complaint was investigated and found to be unfounded.

The investigation found the complaint to be unfounded, determining that the allegation was false, could not have happened, and/or was without reasonable basis. The facility was found not to have violated any continuing care contract statutes.