Inspection Reports for
Lake View Terrace Memory Care Residence
320 Lake Havasu Avenue North, Lake Havasu City, AZ 86403, AZ, 86403
Back to Facility Profile18 Reports
Inspection Report — Apr 6, 2026
Enforcement
Date: Apr 6, 2026
Visit Reason
Civil monetary penalty, action 00152723 (invoice INV-336812), assessed 6 April 2026.
Findings
A $500.00 penalty was assessed and paid in full on 6 April 2026.
Report Facts
Penalty amount: 500
Amount paid: 500
Amount remaining: 0
Inspection Report — Oct 28, 2025
Complaint Investigation
Date: Oct 28, 2025
Visit Reason
On-site complaint investigation of complaints 00148954, 00122806, and 00122150 at an Assisted Living Center, conducted 28 October 2025.
Complaint Details
The following deficiencies were found during the on-site investigation of complaints 00148954, 00122806, and 00122150 conducted on October 28, 2025.
Findings
Two deficiencies were found related to personnel record documentation and failure to meet a resident's nutritional needs as specified in the service plan.
Deficiencies (2)
R9-10-803 — The manager failed to ensure a personnel record for one employee included documentation of compliance with requirements to make good faith efforts to contact previous employers regarding fitness to work.
R9-10-818 — The manager failed to ensure a resident was provided a diet meeting nutritional needs as specified in the service plan; the resident did not receive breakfast and dinner on March 6, 2025.
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Deficiencies cited: 2
Complaints investigated: 3
Inspection Report — Feb 25, 2025
Annual Inspection
Date: Feb 25, 2025
Visit Reason
On-site complaint investigation of complaints 00105652, 00104353, 00103975, 00108616 and 00108576 combined with an annual compliance inspection at an Assisted Living Center, conducted 25 February 2025.
Complaint Details
No deficiencies were found during the on-site compliance inspection and investigation of complaint(s) 00105652, 00104353, 00103975, 00108616 and 00108576 conducted on February 24, 2025.
Findings
No deficiencies were found during this inspection and complaint investigation.
Report Facts
Complaints investigated: 5
Inspection Report — Sep 6, 2024
Enforcement
Date: Sep 6, 2024
Visit Reason
Civil monetary penalty, action 00110666 (invoice INV-257622), assessed 6 September 2024.
Findings
A $2,000.00 penalty was assessed and paid in full on 30 October 2024.
Report Facts
Penalty amount: 2000
Amount paid: 2000
Amount remaining: 0
Inspection Report — Aug 15, 2024
Complaint Investigation
Date: Aug 15, 2024
Visit Reason
On-site complaint investigation of complaints AZ00214623, AZ00213517, AZ00212951, AZ00212098, AZ00211686, and AZ00211491 at an Assisted Living Center, conducted 15 August 2024.
Complaint Details
An on-site investigation of complaints AZ00214623, AZ00213517, AZ00212951, AZ00212098, AZ00211686, and AZ00211491 was conducted on August 15, 2024, resulting in eight deficiencies cited.
Findings
The inspection found eight deficiencies related to failure to provide required documentation of tuberculosis freedom, incomplete medical documentation, missing residency agreements, and medication administration errors. Several deficiencies were repeats from prior inspections.
Deficiencies (8)
R9-10-808 — The manager failed to ensure five of seven residents provided documentation of freedom from infectious tuberculosis as required, posing a potential TB exposure risk.
The manager failed to ensure six of seven residents submitted documentation signed by a medical practitioner or registered nurse stating whether intermittent nursing services or restraints were required, risking unmet resident needs.
The manager failed to ensure a documented residency agreement was available for six of seven residents, risking residents being uninformed of residency terms.
The manager failed to ensure a written service plan was updated at least once every three months for one of two residents receiving directed care services, risking inadequate service provision.
The manager failed to ensure two of three residents' written service plans included the signature and date from the resident or representative, risking lack of acknowledgement of services to be provided.
The manager failed to ensure a written service plan was available for three of seven residents, risking caregivers not knowing required services.
The manager failed to ensure two of four terminated residents' medical records contained the date of termination of residency.
The manager failed to ensure medication was administered in compliance with a medication order for one of seven residents, risking changes in condition due to improper medication administration.
Report Facts
Deficiencies cited: 8
Complaints investigated: 6
Inspection Report — Jun 11, 2024
Enforcement
Date: Jun 11, 2024
Visit Reason
Civil monetary penalty, action 00111090 (invoice INV-257924), assessed 11 June 2024.
Findings
A $250.00 penalty was assessed and paid in full on 9 August 2024.
Report Facts
Penalty amount: 250
Amount paid: 250
Amount remaining: 0
Inspection Report — May 22, 2024
Complaint Investigation
Date: May 22, 2024
Visit Reason
On-site complaint investigation of complaints AZ00210715, AZ00210574, AZ00210391 and AZ00210182 at an Assisted Living Center, conducted 22 May 2024.
Complaint Details
An on-site investigation of complaint AZ00210715, AZ00210574, AZ00210391 and AZ00210182, was conducted on May 22, 2024, and the following deficiency was cited :
Findings
The inspection found one deficiency related to the facility's failure to ensure caregivers had the necessary qualifications and skills to meet a resident's medication needs, resulting in a health and safety risk. The facility failed to administer prescribed medications and notify responsible parties.
Deficiencies (1)
The manager failed to ensure a caregiver had the qualifications, experience, skills, and knowledge necessary to meet the needs of a resident, resulting in the resident not receiving necessary medication and posing a health and safety risk.
Report Facts
Deficiencies cited: 1
Inspection Report — May 1, 2024
Complaint Investigation
Date: May 1, 2024
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On-site complaint investigation of complaint AZ00209042 at an Assisted Living Center, conducted 1 May 2024.
Complaint Details
An on-site investigation of complaint AZ00209042 was conducted on May 1, 2024, and the following deficiency was cited.
Findings
The inspection found one deficiency related to incomplete documentation of individuals who observed a resident's accident requiring medical services. This deficiency was a repeat citation from a prior inspection.
Deficiencies (1)
The manager failed to ensure documentation of the names of individuals who observed a resident's accident that required medical services. The deficient practice posed a potential risk of re-injury and was a repeat citation.
Report Facts
Deficiencies cited: 1
Inspection Report — Apr 9, 2024
Enforcement
Date: Apr 9, 2024
Visit Reason
Civil monetary penalty, action 00111443 (invoice INV-258188), assessed 9 April 2024.
Findings
A $1,500.00 penalty was assessed and paid in full on 30 June 2024.
Report Facts
Penalty amount: 1500
Amount paid: 1500
Amount remaining: 0
Inspection Report — Mar 19, 2024
Enforcement
Date: Mar 19, 2024
Visit Reason
Civil monetary penalty, action 00111542 (invoice INV-258271), assessed 19 March 2024.
Findings
A $2,500.00 penalty was assessed and paid in full on 13 June 2024.
Report Facts
Penalty amount: 2500
Amount paid: 2500
Amount remaining: 0
Inspection Report — Feb 22, 2024
Complaint Investigation
Date: Feb 22, 2024
Visit Reason
On-site complaint investigation of complaints AZ00206161, AZ00206200, and AZ00206669 at an Assisted Living Center, conducted 22 February 2024.
Complaint Details
An on-site investigation of complaints AZ00206161, AZ00206200, and AZ00206669 was conducted on February 22, 2024, and the following deficiencies were cited.
Findings
The inspection found seven deficiencies related to failure to maintain emergency responder documentation, incomplete fingerprint clearance verification, expired CPR and first aid certification, unsigned service plans, inaccurate documentation of services provided, meals not served as posted, and lack of documentation of preventive actions after a resident emergency.
Deficiencies (7)
36-420.04.D — The manager failed to maintain a copy of the document provided to emergency responders for one resident, as required by statute.
The governing authority failed to ensure compliance with fingerprint clearance requirements for two personnel, including lack of documented verification and one employee working without a clearance card.
The manager failed to ensure a caregiver had current first aid and CPR certification before providing services, with one caregiver working over a month without valid certification.
The manager failed to ensure residents' written service plans were signed and dated by the resident or representative for four residents.
The manager failed to ensure documentation of services provided was accurate, with records showing services provided to a resident who was not present at the facility.
The manager failed to ensure meals and snacks were served according to posted menus; chocolate cake was served instead of frosted zucchini bars.
The manager failed to ensure documentation of actions taken to prevent recurrence of a resident's accident or emergency was completed.
Report Facts
Deficiencies cited: 7
Complaints investigated: 3
Inspection Report — Jan 31, 2024
Annual Inspection
Date: Jan 31, 2024
Visit Reason
On-site complaint investigation and annual compliance inspection of complaints AZ00195456, AZ00196153, AZ00199325, AZ00200904, AZ00204948, and AZ00205067 at an Assisted Living Center, conducted 30-31 January 2024.
Complaint Details
The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00195456, AZ00196153, AZ00199325, AZ00200904, AZ00204948, and AZ00205067 conducted on Janaury 30-31, 2024:
Findings
The inspection found 11 deficiencies related to staff training, management designation, compliance with fingerprint clearance requirements, policy and procedure gaps, medication administration, and incident reporting. Several deficiencies were repeat citations from previous inspections.
Deficiencies (11)
36-420.01 — The governing authority failed to administer a training program for all staff regarding fall prevention and fall recovery, lacking documentation of fall recovery training for all sampled staff.
The governing authority failed to designate a manager in writing, resulting in the facility lacking a manager for approximately 10 days.
The governing authority failed to ensure compliance with A.R.S. § 36-411 by not documenting good faith efforts to contact previous employers and verify fingerprint clearance cards for two personnel.
The manager failed to ensure policies and procedures covered recordkeeping to protect resident health and safety, with no policy found addressing recordkeeping.
The manager failed to verify and document caregivers' and assistant caregivers' skills and knowledge before providing physical health services, lacking documentation for two personnel.
The manager failed to ensure the facility had qualified staff with necessary skills and knowledge, including a period without a manager and unverified caregiver competencies.
R9-10-113 — The manager failed to ensure employees provided evidence of freedom from infectious tuberculosis before beginning services, for two personnel members.
The manager failed to ensure caregivers and assistant caregivers received orientation specific to their duties before providing assisted living services, for three personnel.
The manager failed to ensure medication was administered in compliance with orders, with multiple residents not receiving medications as ordered due to unavailability.
The manager failed to ensure immediate notification of primary care providers when residents had accidents or injuries requiring medical services, delaying notification in two cases.
The manager failed to ensure documentation of all required items following resident accidents or injuries, with incomplete incident reports for seven residents.
Report Facts
Deficiencies cited: 11
Complaints investigated: 6
Inspection Report — Mar 13, 2023
Enforcement
Date: Mar 13, 2023
Visit Reason
Civil monetary penalty, action 00113705 (invoice INV-259988), assessed 13 March 2023.
Findings
A $250.00 penalty was assessed and paid in full on 13 March 2023.
Report Facts
Penalty amount: 250
Amount paid: 250
Amount remaining: 0
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