17 Reports
Inspection Report — Nov 19, 2025
Complaint Investigation
Date: Nov 19, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by allegations received on 09/04/2024 regarding staff violating residents' personal rights, failing to meet residents' needs, and failing to safeguard residents' personal belongings.
Complaint Details
The complaint investigation was substantiated for the allegation that staff violated residents' personal rights by restricting residents' movement. The allegations that staff failed to meet resident R1's needs and failed to safeguard residents' personal belongings were unsubstantiated.
Findings
The investigation substantiated that two residents were restricted from freely moving about the facility, posing an immediate health, safety, and personal rights risk. However, allegations regarding failure to meet resident R1's bathing, grooming, and feeding needs, as well as failure to safeguard residents' personal belongings, were unsubstantiated due to insufficient evidence.
Citations (1)
Care of Persons with Dementia: Interior and exterior space shall be available on the facility premises to permit residents with dementia to wander freely and safely. This requirement was not met as two residents were restricted from freely moving about the facility.
Report Facts
Deficiencies cited: 1
Plan of Correction Due Date: Nov 21, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tyler Barnes | Administrator | Facility administrator involved in the investigation and interviews |
| Kristin Kontilis | Licensing Program Analyst | Evaluator who conducted the complaint investigation |
Inspection Report — Nov 18, 2025
Complaint Investigation
Date: Nov 18, 2025
Visit Reason
An unannounced Case Management – Incident visit was conducted to address a self-reported incident reported to the Community Care Licensing on 2025-11-06.
Complaint Details
The visit was triggered by a self-reported incident. The investigation is ongoing, with no deficiencies noted so far.
Findings
During the visit, documents related to the incident were reviewed, video footage was examined, and an interview was conducted with the Administrator. No deficiencies were noted at the time of this visit, but the investigation will continue at a later date due to time constraints.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tyler Barnes | Administrator | Met with Licensing Program Analyst during the incident investigation visit. |
| Kristin Kontilis | Licensing Program Analyst | Conducted the unannounced Case Management – Incident visit. |
| Kelly Burley | Licensing Program Manager | Named as Licensing Program Manager on the report. |
Inspection Report — Jul 14, 2025
Complaint Investigation
Date: Jul 14, 2025
Visit Reason
An unannounced case management incident visit was conducted regarding a death on 2025-06-25 at the facility.
Complaint Details
The visit was triggered by a complaint related to a resident's death following multiple falls, with failure to report incidents as required.
Findings
The facility failed to report several fall incidents involving Resident 1, including a fall on 2025-06-25, posing immediate health and safety risks. The resident had multiple falls and subsequently died in the hospital.
Citations (1)
Failure to submit written incident reports to the licensing agency regarding Resident 1's falls, including the fall on 2025-06-25.
Report Facts
Plan of Correction due date: Jul 15, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tyler Barnes | Administrator | Met with Licensing Program Analyst during the visit and provided information about the incident |
| Kristin Kontilis | Licensing Program Analyst | Conducted the unannounced case management incident visit and authored the report |
| Kelly Burley | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report — Apr 22, 2025
Annual Inspection
Date: Apr 22, 2025
Visit Reason
An unannounced required Annual Inspection was conducted to assess compliance with licensing requirements at the facility.
Findings
The inspection found the facility environment clean and well-maintained with all required safety equipment in place. Residents participate in various activities and receive assistance with daily living needs. No deficiencies were cited during the inspection.
Report Facts
Residents on hospice: 8
Non-ambulatory residents allowed: 39
Bedridden residents allowed: 11
Resident rooms: 40
Shared bedrooms: 4
Shared bathrooms: 7
Fire extinguishers on first floor: 3
Fire extinguishers on second floor: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kristin Kontilis | Licensing Program Analyst | Conducted the inspection |
| Tyler Barnes | Administrator | Facility administrator not available at time of visit |
| Mericare Pelare | Business Office Director | Met with Licensing Program Analyst during inspection |
Inspection Report — Sep 24, 2024
Complaint Investigation
Date: Sep 24, 2024
Visit Reason
This was an unannounced complaint investigation visit triggered by allegations including inadequate supervision of residents, illegal eviction, and improper abuse reporting.
Complaint Details
The complaint investigation was substantiated. Allegations included inadequate supervision of residents, illegal eviction without written notice, and failure to properly report abuse. The facility failed to provide adequate supervision to a resident with aggressive behaviors, issued a verbal eviction without written notice to the responsible party, and delayed abuse reporting beyond the 24-hour requirement.
Findings
The investigation substantiated all allegations: inadequate supervision leading to resident-on-resident abuse, verbal eviction without written notice, and failure to timely report abuse incidents to the appropriate agencies.
Citations (3)
Staff did not provide adequate supervision to R1, resulting in aggressive incidents posing immediate health and safety risks.
Verbal eviction was issued to R1 without providing the required written notice to the responsible party.
Failure to report suspected physical abuse within the required 24-hour timeframe, with reports delayed up to 11 days.
Report Facts
Deficiencies cited: 3
Incident dates: 11
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tyler Barnes | Administrator | Named in findings related to supervision, eviction, and abuse reporting |
| Kristin Kontilis | Licensing Program Analyst | Conducted the complaint investigation |
| Kelly Burley | Licensing Program Manager | Oversaw the complaint investigation |
Inspection Report — Sep 6, 2024
Complaint Investigation
Date: Sep 6, 2024
Visit Reason
An unannounced case management visit was conducted to investigate medication errors and other incidents reported through incident reports, including failure to provide medications to multiple residents and issues with private caregivers not associated with the facility.
Complaint Details
The visit was complaint-related, triggered by incident reports of medication errors and issues with private caregivers. The medication errors were substantiated, and deficiencies were cited accordingly.
Findings
The investigation found multiple medication administration errors affecting twelve residents, failure to report a medication error timely, and thirteen private or temporary caregivers not properly associated with the facility, posing immediate health and safety risks. Deficiencies were cited under California Code of Regulations Title 22, and civil penalties were assessed.
Citations (3)
Multiple residents did not receive their medications as prescribed, posing an immediate health and safety risk.
Thirteen private and/or temporary caregivers were not associated with the facility, violating criminal record clearance transfer requirements.
Failure to submit a written report within seven days of a medication error involving 12 residents, posing a potential health and safety risk.
Report Facts
Residents affected by medication errors: 12
Private/temporary caregivers not associated: 13
Civil penalty assessed: For criminal record clearance transfer violation
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tyler Barnes | Administrator | Met during inspection and discussed medication assistance importance |
| Kristin Kontilis | Licensing Program Analyst | Conducted the unannounced case management visit and investigation |
Inspection Report — Apr 26, 2024
Annual Inspection
Date: Apr 26, 2024
Visit Reason
An unannounced required Annual Inspection was conducted to evaluate the facility's compliance with licensing regulations and assess the physical environment, resident care, and safety measures.
Findings
The facility was found to be in good repair with no deficiencies cited during the inspection. The physical environment, fire safety, food service, and resident accommodations were all satisfactory. Residents participate in various activities and receive assistance with daily living needs.
Report Facts
Residents on hospice: 9
Fire inspection date: May 10, 2021
Resident rooms: 40
Shared bedrooms: 4
Shared bathrooms: 7
Food supply duration (perishable): 2
Food supply duration (non-perishable): 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kristin Kontilis | Licensing Program Analyst | Conducted the unannounced annual inspection |
| Andrea Katz | Administrator | Facility administrator who resigned prior to inspection |
| Jovany Guerra | Senior Generations Program Director | Met with Licensing Program Analyst during inspection |
Inspection Report — Jan 12, 2024
Complaint Investigation
Date: Jan 12, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit conducted due to allegations that staff did not provide adequate supervision to a resident and did not address a resident's change in medical condition.
Complaint Details
The complaint investigation was substantiated regarding inadequate supervision leading to a resident elopement and injury. The allegation regarding failure to address a resident's change in medical condition was unsubstantiated.
Findings
The allegation that staff did not provide adequate supervision was substantiated, as a resident with dementia eloped from the facility resulting in injury and a $500 civil penalty was assessed. The allegation that staff did not address a resident's change in medical condition was unsubstantiated, as the facility updated the resident's service plan and scheduled a meeting with the responsible party.
Citations (1)
Additional Personal Rights of Residents in Privately Operated Facilities. To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement is not met as evidence by: Licensee did not ensure supervision was provided to R1; as a result R1 eloped from facility.
Report Facts
Civil penalty amount: 500
Deficiency count: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kristin Kontilis | Licensing Program Analyst | Conducted the complaint investigation |
| Jovany Guerra | Senior Resident Care Director | Interviewed during investigation and involved in findings |
| Andrea Katz | Administrator | Facility administrator not available at time of arrival |
| Kelly Burley | Licensing Program Manager | Named in report as Licensing Program Manager |
Inspection Report — Dec 20, 2023
Complaint Investigation
Date: Dec 20, 2023
Visit Reason
This was an unannounced complaint investigation visit triggered by a complaint received on 2021-10-13 regarding multiple allegations including inadequate diapering, medication management, and other resident care concerns at Oak Cottage of Santa Barbara Memory Care.
Complaint Details
The complaint investigation was substantiated for allegations of inadequate diapering and medication mismanagement. Other allegations including failure to prevent inappropriate behavior, lack of encouragement in group activities, failure to notify responsible party of change of condition, denial of visitation, and abandonment were unsubstantiated.
Findings
The investigation substantiated two allegations: staff did not meet resident's diapering needs by double diapering residents, and staff did not adequately manage resident's medication by giving PRN medications pre-emptively against physician orders. Other allegations including failure to prevent inappropriate behavior, lack of encouragement for group activities, failure to notify of change of condition, denial of visitation, and abandonment of resident were found unsubstantiated.
Citations (2)
Failure to follow physician's orders for PRN medication administration, posing immediate health and safety risk.
Double diapering residents, posing potential health and safety risk.
Report Facts
Deficiencies cited: 2
Plan of Correction Due Dates: 12
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kristin Kontilis | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Kelly Burley | Licensing Program Manager | Oversaw the complaint investigation |
| Jovany Guerra | Senior Resident Care Director | Interviewed during investigation regarding allegations |
| Andrea Katz | Administrator | Facility administrator mentioned in relation to resident behavior and eviction counseling |
Inspection Report — Apr 12, 2023
Follow-Up
Date: Apr 12, 2023
Visit Reason
Licensing Program Analyst Kristin Kontilis conducted a Case Management visit to address deficiencies noted during a complaint investigation visit conducted on 04/12/2023.
Complaint Details
The visit was a follow-up to deficiencies noted during Complaint Control #29-AS-20210420120111 investigation visit conducted on 04/12/2023.
Findings
The facility failed to notify the Department in writing within five working days of the initiation of hospice care services for approximately 15 residents placed on hospice from 1/20/2022 through 1/31/2023, which poses a potential health and safety risk. The facility currently has a hospice care waiver of 20 and 10 residents are currently receiving hospice services.
Citations (1)
Failure to notify the Department in writing within five working days of the initiation of hospice care services for any terminally ill resident or admitting a resident already receiving hospice care services, as required by CCR 87632(d)(2).
Report Facts
Residents placed on hospice without notification: 15
Residents currently receiving hospice services: 10
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Kristin Kontilis | Licensing Program Analyst | Conducted the Case Management visit and evaluation. |
| Andrea Katz | Administrator | Facility Administrator counseled on hospice care waiver requirements. |
| Jovany Guerra | Senior Generations Program Director | Met with Licensing Program Analyst during the visit. |
Inspection Report — Apr 12, 2023
Complaint Investigation
Date: Apr 12, 2023
Visit Reason
Unannounced complaint investigation visit conducted due to allegations including residents left in soiled diapers for a long period, unclean facility premises, and unsecured centrally stored medication.
Complaint Details
Complaint was substantiated based on multiple staff interviews, observations, and photographic evidence showing residents left in soiled diapers, unclean premises including feces and urine in resident rooms and bathrooms, and an unlocked medication cart posing immediate health and safety risks.
Findings
The investigation substantiated that residents were left in soiled diapers for extended periods, the facility premises were not kept clean and sanitary at all times, and medication carts were found unlocked and unattended, posing health and safety risks.
Citations (3)
Failure to ensure residents' incontinence care needs were met, posing potential health and safety risks.
Failure to maintain the facility in a clean, safe, sanitary, and good repair condition at all times.
Failure to keep centrally stored medicines in a safe and locked place accessible only to authorized employees.
Report Facts
Deficiency count: 3
Plan of Correction Due Date: Apr 14, 2023
Plan of Correction Due Date: Apr 17, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Andrea Katz | Administrator | Met with Licensing Program Analyst during investigation and named in findings |
| Jovany Guerra | Senior Generations Program Director | Named in findings and responsible for conducting staff training on medication cart security |
| Kristin Kontilis | Licensing Program Analyst | Conducted complaint investigation and authored report |
| Kelly Burley | Licensing Program Manager | Named as Licensing Program Manager overseeing investigation |
Inspection Report — Feb 27, 2023
Annual Inspection
Date: Feb 27, 2023
Visit Reason
The inspection was a required, unannounced 1-year infection control annual visit to evaluate the facility's compliance with infection control protocols.
Findings
No deficiencies were observed during the visit. All infection control protocols were implemented and followed, including screening, PPE use, social distancing, cleaning, and staff training.
Report Facts
PPE supply: 30
Resident apartments: 40
Public rest-rooms: 4
Fire extinguisher last inspection date: Jan 19, 2023
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Edith Martinez Flores | Business Office Director | Met with Licensing Program Analyst during the visit. |
| Benjamin Rodriguez | Building Services Director | Conducted physical plant tour with Licensing Program Analyst. |
| Andrea Katz | Administrator | Administrator in charge of infection control and staffing; not present during visit. |
| Rachael De Leon | Licensing Program Analyst | Conducted the inspection visit. |
| Kelly Burley | Licensing Program Manager | Named in report header. |
Inspection Report — Apr 21, 2022
Complaint Investigation
Date: Apr 21, 2022
Visit Reason
The inspection was an unannounced visit conducted to investigate complaint #29-AS-20210614172310 regarding deficiencies in resident care and safety.
Complaint Details
The visit was triggered by complaint #29-AS-20210614172310. The complaint was investigated and deficiencies were substantiated related to care plan updates and safety hazards.
Findings
The facility failed to update Resident 1's care plan timely after multiple changes in condition, including multiple falls and new medical instructions. Additionally, the facility allowed residents with dementia access to an electric tea kettle, posing a potential health and safety risk.
Citations (2)
Resident 1's care plan was not updated timely after multiple changes in condition, including sixteen falls and new medical instructions for use of a knee immobilizer/brace and wedge pillow.
The facility did not ensure residents with dementia did not have access to an electric tea kettle, posing a potential health and safety risk.
Report Facts
Resident falls: 16
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jovany Guerra | Generations Program Director | Met with during inspection and involved in removing the electric tea kettle. |
| Jeannette Olson | Licensing Program Analyst | Conducted the inspection and authored the report. |
| Kelly Burley | Licensing Program Manager | Named as Licensing Program Manager overseeing the inspection. |
Inspection Report — Apr 21, 2022
Annual Inspection
Date: Apr 21, 2022
Visit Reason
An unannounced one-year infection control inspection was conducted as a required annual visit to evaluate compliance with health and safety regulations.
Findings
The facility was found to be in good repair with no deficiencies noted. Infection control measures, fire safety equipment, and resident accommodations were all satisfactory. A mitigation plan had been submitted previously.
Report Facts
Residents on hospice: 11
Fire extinguishers: 5
Resident rooms: 40
Shared bedrooms: 4
Shared bathrooms: 7
Perishable food supply: 2
Non-perishable food supply: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Jovany Guerra | Generation Program Director | Met with Licensing Program Analysts during the inspection |
Report — April 21, 2026
April 21, 2026
Report — November 19, 2025
November 19, 2025
Report — April 21, 2022
April 21, 2022
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