The most recent inspection on October 16, 2025, was a complaint investigation that found no deficiencies. Earlier inspections showed a mixed record with several citations related to resident care, including failures in post-fall assessments, pain management, dependent adult abuse training, medication errors, and infection control. Substantiated complaints primarily involved issues with care planning, supervision, and timely interventions after falls. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s record shows improvement over time, with recent inspections demonstrating substantial compliance following earlier deficiencies.
Deficiencies (last 6 years)
Deficiencies (over 6 years)6.7 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
52% worse than Iowa average
Iowa average: 4.4 deficiencies/year
Deficiencies per year
86420
2020
2021
2022
2023
2024
2025
Census
Latest occupancy rate53 residents
Based on a May 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Investigation of facility reported incident #2632953-M conducted on October 15-16, 2025.
Findings
The investigation resulted in no deficiencies. Findings for the incident will be sent to the facility at a later date under separate cover.
Complaint Details
Investigation of facility reported incident #2632953-M; no deficiencies found.
Inspection Report Plan of CorrectionDeficiencies: 0Sep 23, 2025
Visit Reason
A facility investigation for a reported incident #2588909-I was conducted on September 23, 2025.
Findings
The facility was found to be in substantial compliance with no deficiencies cited.
Report Facts
Incident number: 2588909
Inspection Report Plan of CorrectionDeficiencies: 0Jun 25, 2025
Visit Reason
The document serves as a Plan of Correction following a prior inspection, indicating acceptance of the facility's credible allegation of substantial compliance.
Findings
The facility was found to be in substantial compliance based on the accepted Plan of Correction, and will be certified in compliance effective June 25, 2025.
The inspection was conducted to ensure the facility provided residents with prescribed therapeutic diets and to assess compliance with dietary requirements.
Findings
The facility failed to provide the correct mechanically altered diet to Resident #30, serving a regular diet soup with large meat chunks instead of the prescribed mechanically soft diet. Interviews with staff confirmed confusion regarding diet orders and responsibilities for plating and serving food.
Severity Breakdown
Level of Harm - Minimal harm or potential for actual harm: 1
Deficiencies (1)
Description
Severity
Failed to provide residents with prescribed therapeutic diets for 1 of 3 residents reviewed (Resident #30).
Level of Harm - Minimal harm or potential for actual harm
Report Facts
Census: 53Residents reviewed: 3
Employees Mentioned
Name
Title
Context
Staff I
Certified Nurse Aide (CNA)
Observed feeding Resident #30 and noted the soup was not appropriate for the mechanically altered diet
Staff C
Dietary Assistant
Observed bringing Resident #30 his lunch
Dietary Manager
Confirmed the soup served was not approved for Resident #30's diet and provided the correct alternative
The inspection was conducted as a routine regulatory oversight visit to assess compliance with healthcare facility regulations, including resident care, medication administration, safety, and infection control.
Findings
The facility was found deficient in multiple areas including failure to complete dependent adult abuse training for staff, inadequate documentation and follow-up of skin assessments, improper wheelchair safety practices, medication administration errors involving crushing extended release medications, serving incorrect therapeutic diets, and failure to implement Enhanced Barrier Precautions for a resident with a pressure ulcer.
Severity Breakdown
Level of Harm - Minimal harm or potential for actual harm: 6
Deficiencies (6)
Description
Severity
Failure to ensure completion of dependent adult abuse training within six months of hire for 1 of 5 employee files reviewed.
Level of Harm - Minimal harm or potential for actual harm
Failure to document follow-up skin assessments for 1 of 3 residents reviewed for skin concerns.
Level of Harm - Minimal harm or potential for actual harm
Failure to protect residents from potential accidents and hazards related to improper wheelchair foot positioning for 1 of 16 residents reviewed.
Level of Harm - Minimal harm or potential for actual harm
Medication error rate exceeded 5% due to crushing extended release medications for 2 residents.
Level of Harm - Minimal harm or potential for actual harm
Failure to provide prescribed mechanically altered diet for 1 of 3 residents reviewed.
Level of Harm - Minimal harm or potential for actual harm
Failure to follow Enhanced Barrier Precautions for a resident with an open pressure injury.
Level of Harm - Minimal harm or potential for actual harm
The inspection was conducted as part of the facility's annual recertification survey and an investigation of complaint #128028-C from May 27 to May 29, 2025.
Findings
The facility was found deficient in multiple areas including failure to ensure dependent adult abuse training for staff, inadequate documentation and assessment of skin conditions for residents, failure to protect residents from accidents related to wheelchair use, medication errors exceeding the allowed rate, failure to provide prescribed therapeutic diets, and insufficient infection prevention and control practices.
Complaint Details
Complaint #128028-C was investigated during the survey and resulted in a deficiency related to dependent adult abuse training.
Severity Breakdown
Level D: 6
Deficiencies (6)
Description
Severity
Failure to ensure completion of dependent adult abuse training within six months of hire for staff.
Level D
Failure to document follow-up skin assessments and skin concerns for residents with wounds or bruises.
Level D
Failure to protect residents from potential accidents and hazards related to wheelchair use.
Level D
Medication error rate exceeded 5%, with 2 errors out of 30 opportunities (6.67%).
Level D
Failure to provide residents with prescribed therapeutic diets and proper food textures.
Level D
Failure to establish and maintain an effective infection prevention and control program.
The inspection was conducted due to a complaint investigation regarding the facility's failure to provide a thorough assessment and timely intervention for Resident #1 after she was lowered to the floor and subsequently suffered a displaced hip fracture.
Findings
The facility failed to properly assess and intervene for Resident #1 after she was found on the floor on 2/23/25. Staff delayed assessments and pain management, resulting in a hip fracture diagnosis on 2/25/25. Multiple staff interviews and record reviews revealed communication failures and inadequate pain management. Resident #1 underwent surgery but later died on 3/11/25.
Complaint Details
The investigation was complaint-driven, focusing on Resident #1's fall and subsequent injury. The complaint was substantiated as the facility failed to assess and treat the resident appropriately, leading to actual harm.
Severity Breakdown
Level of Harm - Actual harm: 2
Deficiencies (2)
Description
Severity
Failure to provide a thorough assessment and timely intervention for Resident #1 after being lowered to the floor, resulting in a displaced hip fracture.
Level of Harm - Actual harm
Failure to administer ordered pain medication (Oxycodone) to Resident #1.
Level of Harm - Actual harm
Report Facts
Residents present: 53Pain medication doses administered: 9PRN pain medication administration: 2Oxycodone doses ordered but not administered: 1
Employees Mentioned
Name
Title
Context
Staff A
Licensed Practical Nurse (LPN)
Failed to complete thorough assessment after Resident #1 was lowered to the floor and did not administer pain medication.
Staff B
Medical Doctor (MD)
Examined Resident #1, ordered discontinuation of Oxycodone due to side effects, later ordered Oxycodone for pain after assessment.
Staff F
Certified Nurse Assistant (CNA)
Notified nurse about Resident #1 on the floor, provided care, reported resident's pain and refusal to get up.
Staff G
Certified Nurse Assistant (CNA)
Assisted Resident #1 off the floor, notified nurse who failed to act.
Staff J
Speech Therapist (ST)
Noted Resident #1's distress and pain on 2/24/25, consulted ADON about concerns.
Staff I
Director of Rehabilitation
Notified ADON of Resident #1's pain and change of condition on 2/24/25.
Staff M
Certified Nurse Assistant (CNA)
Worked with Resident #1 on 2/24/25, reported resident's pain and refusal to get up.
Staff K
Licensed Practical Nurse (LPN)
Worked overnight shift, was not informed about Resident #1 being on the floor or in pain.
ADON
Assistant Director of Nursing
Notified of Resident #1's pain on 2/24/25, delayed assessment until hours later, asked DON about x-ray.
DON
Director of Nursing
Conducted assessment on 2/24/25, ordered pain medication but failed to ensure administration, coordinated x-ray and family communication.
The inspection was conducted as a complaint investigation related to Complaint #126928-C, which was substantiated. The investigation focused on quality of care concerns for Resident #1, including failure to provide timely assessment and pain management after a fall and injury.
Findings
The facility failed to provide a thorough assessment and timely intervention for Resident #1 after she was found on the floor and in pain on 2/23/25. Pain medications were ordered but not administered as prescribed, and an x-ray revealing a hip fracture was delayed until 2/25/25. The resident was transferred for surgery but later died on 3/11/25. Multiple staff interviews revealed communication failures and inadequate response to the resident's pain and fall.
Complaint Details
Complaint #126928-C was substantiated. The complaint involved failure to assess and treat pain and injuries after Resident #1 was found on the floor on 2/23/25, resulting in a delayed diagnosis of a hip fracture and inadequate pain management.
Severity Breakdown
G: 1
Deficiencies (1)
Description
Severity
Failure to provide a thorough assessment and timely intervention for Resident #1 after being found on the floor and in pain.
G
Report Facts
Census: 53Dates of complaint investigation: Complaint investigation completed on 3/10/25 to 3/12/25Pain medication administration times: Acetaminophen administered on 2/23/25, 2/24/25, 2/25/25 at 8AM, 2PM, 10PM; PRN meds given early morning 2/25/25Date of fracture x-ray: X-ray revealing hip fracture performed on 2/25/25Date of resident death: Resident died on 3/11/25 at 10:10 AM
Employees Mentioned
Name
Title
Context
Staff A
Licensed Practical Nurse (LPN)
Named in failure to assess and administer pain medication after resident was found on floor
Staff B
Medical Doctor
Ordered pain medication and evaluated resident; stated expectation that Oxycodone be administered
Staff C
Registered Nurse (RN)
Documented skilled assessment on 2/23/25
Staff D
Licensed Practical Nurse (LPN)
Notified physician and obtained order for x-ray on 2/25/25
Staff F
Certified Nurse Assistant (CNA)
Reported resident on floor and pain complaints; notified nurse who failed to assess
Staff G
Certified Nurse Assistant (CNA)
Assisted resident off floor and reported pain complaints
Staff H
Physical Therapy Assistant (PTA)
Provided therapy and described resident's condition on 2/21/25
Staff I
Director of Rehabilitation
Observed resident's condition and notified ADON of pain and distress
Staff J
Speech Therapist (ST)
Assisted resident and reported pain and distress on 2/24/25
Staff K
Licensed Practical Nurse (LPN)
Night shift nurse not informed of resident on floor or pain
ADON
Assistant Director of Nursing
Conducted assessments, notified physician, and managed care after resident found on floor
Inspection Report Plan of CorrectionDeficiencies: 0Dec 23, 2024
Visit Reason
The document serves as a Plan of Correction following acceptance of the facility's credible allegation of substantial compliance.
Findings
The facility was found to be in substantial compliance and will be certified effective December 3, 2024, based on the Plan of Correction submitted.
Report Facts
Certification effective date: Facility certification effective December 3, 2024
The inspection was conducted as an investigation of complaint #123823-C regarding failure to provide post-fall assessments and interventions.
Findings
The facility failed to provide required post-fall assessments and neurological follow-up for three residents who had unwitnessed falls. The complaint was substantiated based on record reviews, staff interviews, and policy review.
Complaint Details
Complaint #123823-C was substantiated based on investigation findings.
Severity Breakdown
SS=D: 1
Deficiencies (1)
Description
Severity
Failure to provide post-fall assessments and interventions for residents with unwitnessed falls.
The inspection was conducted to evaluate the facility's compliance with professional standards of quality, specifically focusing on post-fall assessments and interventions for residents.
Findings
The facility failed to provide complete post-fall neurological assessments and interventions for 3 of 3 residents reviewed who had unwitnessed falls. Documentation was incomplete for required follow-up neurological assessments despite the facility's fall protocol.
Severity Breakdown
Level of Harm - Minimal harm or potential for actual harm: 1
Deficiencies (1)
Description
Severity
Failure to provide post-fall assessments and interventions for 3 residents with unwitnessed falls.
Level of Harm - Minimal harm or potential for actual harm
Report Facts
Residents affected: 3Census: 55Required follow-up neurological assessments: 14Completed follow-up neurological assessments for Resident #1: 12Completed follow-up neurological assessments for Resident #2: 3Completed follow-up neurological assessments for Resident #3: 7
Employees Mentioned
Name
Title
Context
Staff A
Licensed Practical Nurse (LPN)
Verified the falls were unwitnessed and explained neurological assessment protocol
Director of Nursing (DON)
Explained the post-fall neurological assessment protocol and confirmed lack of completed assessments
Inspection Report Plan of CorrectionDeficiencies: 0Jun 29, 2024
Visit Reason
The document serves as a statement of deficiencies and plan of correction following a facility inspection, confirming certification in compliance based on acceptance of a credible allegation of substantial compliance and plan of correction.
Findings
The facility was found to be in substantial compliance, and the plan of correction was accepted, resulting in certification effective June 29, 2024.
The inspection was conducted to assess compliance with regulatory requirements including notification procedures, skin assessments, incontinence care, and staffing requirements at Arbor Springs of West Des Moines L L C.
Findings
The facility failed to notify the long term care ombudsman for a resident transfer, did not consistently document skin assessments including wound measurements, failed to provide proper incontinence care minimizing infection risk, and did not maintain required RN coverage for at least 8 consecutive hours a day.
Severity Breakdown
Level of Harm - Minimal harm or potential for actual harm: 4
Deficiencies (4)
Description
Severity
Failed to notify the long term care ombudsman for a resident transfer to an acute care hospital for 1 of 2 residents reviewed.
Level of Harm - Minimal harm or potential for actual harm
Failed to document skin assessments for one of two residents reviewed for skin conditions, including incomplete wound measurements.
Level of Harm - Minimal harm or potential for actual harm
Failed to ensure staff provided incontinence care to minimize risk of cross-contamination and urinary tract infections, including failure to change gloves when contaminated.
Level of Harm - Minimal harm or potential for actual harm
Failed to maintain a Registered Nurse on duty for at least 8 consecutive hours a day.
Level of Harm - Minimal harm or potential for actual harm
The inspection was conducted as the facility's Annual Recertification survey from June 3, 2024 to June 6, 2024.
Findings
The facility was found deficient in multiple areas including failure to notify the long-term care ombudsman of resident transfers, incomplete documentation of skin assessments for residents with wounds, improper pericare practices, and failure to maintain required RN staffing levels for at least 8 consecutive hours a day, 7 days a week.
Severity Breakdown
SS=D: 3SS=F: 1
Deficiencies (4)
Description
Severity
Failed to notify the long term care ombudsman for a resident transfer to an acute care hospital.
SS=D
Failed to document skin assessments for one of two residents reviewed for skin conditions.
SS=D
Failed to provide incontinent care minimizing risk of cross-contamination and urinary tract infections for one of four residents observed.
SS=D
Failed to maintain RN coverage for at least 8 consecutive hours a day, 7 days a week.
The inspection was conducted as a complaint survey regarding an investigation of complaint #116201-C.
Findings
The facility was found to be in substantial compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities, and the complaint #116201-C was not substantiated.
Complaint Details
Complaint #116201-C was investigated and found not substantiated.
The inspection was conducted based on complaints regarding failure to provide required Medicare Liability Notices and Beneficiary Appeals forms timely, inadequate pressure ulcer care, and failure to maintain acceptable nutritional status for residents.
Findings
The facility failed to provide Medicare Non-Coverage notices within the required 48 hours for 2 of 3 residents reviewed, failed to prevent pressure ulcers for 1 resident, and failed to maintain adequate nutrition for 2 residents resulting in significant weight loss. Documentation and implementation of care plans and interventions were inconsistent.
Complaint Details
The complaint investigation focused on failure to timely provide Medicare Non-Coverage notices and appeals information, inadequate pressure ulcer prevention and care, and failure to maintain adequate nutrition leading to weight loss in residents.
Severity Breakdown
Level of Harm - Potential for minimal harm: 1Level of Harm - Minimal harm or potential for actual harm: 1Level of Harm - Actual harm: 1
Deficiencies (3)
Description
Severity
Failed to provide required Medicare Liability Notices and Beneficiary Appeals forms within 48 hours of skilled services ending for 2 residents and failed to inform residents of their right to appeal.
Level of Harm - Potential for minimal harm
Failed to implement intervention to prevent a resident from developing a pressure ulcer and failed to document wound care properly.
Level of Harm - Minimal harm or potential for actual harm
Failed to provide adequate nutrition and maintain acceptable nutritional status for 2 residents, resulting in significant weight loss.
The inspection was the facility's annual recertification survey conducted from March 6, 2023 to March 9, 2023 to assess compliance with 42 CFR Part 483 Requirements for Long Term Care Facilities.
Findings
The facility was found not in compliance with several requirements including timely issuance of Medicare Non-Coverage Notices, prevention and treatment of pressure ulcers, and maintenance of nutritional status for residents. Deficiencies were identified related to notification processes, skin integrity, and nutrition/hydration status.
Severity Breakdown
Level 2: 3Level 3: 1
Deficiencies (4)
Description
Severity
Failure to provide required Medicare Liability Notices and Beneficiary Appeals within 48 hours for skilled services ending for residents #17 and #100.
Level 2
Failure to implement interventions to prevent development of pressure ulcers for resident #6.
Level 3
Failure to maintain acceptable nutritional status parameters for residents #26 and #37, resulting in significant weight loss.
Level 2
Failure to complete a significant change assessment within 14 days for resident #3.
Level 2
Report Facts
Census: 53Residents reviewed for Medicare Non-Coverage Notices: 3Residents reviewed for pressure ulcer deficiency: 1Residents reviewed for nutrition deficiency: 2Residents reviewed for significant change assessment deficiency: 1
Employees Mentioned
Name
Title
Context
Staff B
Licensed Practical Nurse (LPN)
Documented stage four pressure area and wound care for Resident #6
Staff C
Registered Nurse (RN)
Documented pressure wound and notified physician for Resident #6
Staff D
Licensed Practical Nurse (LPN)
Documented wound care and observations for Resident #6
Staff F
Nurse
Provided wound care and repositioning for Resident #6
Director of Nursing
Director of Nursing (DON)
Reported wound care and weight loss issues for Resident #6 and Resident #26
Registered Dietitian
Registered Dietitian (RD)
Authored dietary notes and weight change documentation for Residents #26 and #37
Social Worker
Social Worker (SW)
Reported notification processes for skilled services ending
Administrator
Administrator
Provided information on facility policies and education regarding ABN and MDS processes
Inspection Report Plan of CorrectionDeficiencies: 0Oct 31, 2022
Visit Reason
The document is a plan of correction submitted following a prior inspection, indicating the facility's acceptance of compliance and certification effective September 13, 2022.
Findings
The facility was found to be in compliance based on acceptance of a credible allegation of compliance and plan of correction as per 42 CFR Part 483, Subpart B-C.
The inspection visit was conducted as an investigation of complaints #103578-C, #105093-C, and #106985-C from August 18 to August 25, 2022. Complaints #103578-C and #106985-C were substantiated.
Findings
The facility failed to update a Care Plan for a resident at risk for elopement and failed to notify appropriate staff members after the resident eloped. The resident was found outside unattended, and staff did not properly supervise or report the incident. The facility lacked documentation related to the resident's risk of elopement and failed to ensure proper supervision to prevent residents from going outside unattended.
Complaint Details
Complaints #103578-C and #106985-C were substantiated based on observations, clinical record reviews, staff interviews, and facility policy review. The investigation found failures related to care planning, supervision, and notification after a resident eloped.
Severity Breakdown
SS=D: 2SS-D: 1
Deficiencies (3)
Description
Severity
Failed to update a Care Plan for a resident at risk for elopement.
SS=D
Failed to notify appropriate staff members after resident eloped so an assessment could be completed.
SS=D
Residents did not have appropriate supervision to prevent them from going outside unattended.
SS-D
Report Facts
Complaint investigation dates: August 18, 2022 to August 25, 2022Census: 55Resident wandering days: 4Alarm response time: 23
Employees Mentioned
Name
Title
Context
Staff C
Dietary Aide
Noticed Resident #1 outside and alerted Staff B
Staff B
Certified Nursing Assistant (CNA)
Responded to Resident #1 outside and brought him back inside
Staff A
Licensed Practical Nurse (LPN)
Reported not being informed about Resident #1 leaving the building
Staff D
Certified Medication Aide (CMA)
Administered medications and did not report Resident #1 leaving the building
Director of Nursing
DON
Responded to questions about elopement assessments and policies
Education Director
Provided investigation summary and education on emergency door alarms
MDS Coordinator
Coordinated investigation and communication regarding Resident #1 elopement
A recertification health survey and investigation of Complaint #96746-C and Facility Reported Incidents #97076-I and #98544-I was completed from 8/31/21 to 9/9/21.
Findings
The facility failed to follow physician orders for one resident regarding ACE wraps and failed to provide rationale for continuing psychotropic medications for two residents as recommended by the pharmacist.
Complaint Details
Complaint #96746-C was not substantiated. Facility Reported Incident #97076-I was not substantiated. Facility Reported Incident #98544-I was not substantiated.
Deficiencies (2)
Description
Facility failed to follow physician orders for ACE wraps for Resident #29.
Facility failed to provide rationale for continuing psychotropic medications for two residents (#48 and #51) as recommended by the pharmacist for a Gradual Dose Reduction (GDR).
Report Facts
Census: 55Residents reviewed for GDR: 5
Employees Mentioned
Name
Title
Context
Director of Nursing
Director of Nursing
Confirmed resident did not wear ACE wraps and acknowledged physician orders; reported plans to follow up with staff
The inspection was a COVID-19 Focused Infection Control Survey and investigation of Facility Reported Incident #91444-I and Complaint #91893-C, conducted due to a complaint and reported incident involving resident care and abuse allegations.
Findings
The facility failed to report an incident of neglect and immediately segregate the alleged perpetrator after Resident #2 fell due to improper ambulation assistance by Staff A. The resident suffered injuries including bruises and an open wound on the left knee. Staff did not follow care plans requiring use of a gait belt and wheelchair follow during ambulation. The facility also failed to ensure adequate supervision and assistance devices to prevent accidents.
Complaint Details
Complaint #91893-A was substantiated. Facility Reported Incident #91444-I was not substantiated.
Severity Breakdown
SS=D: 1SS=G: 1
Deficiencies (2)
Description
Severity
Failure to report an incident of neglect and immediately segregate the alleged perpetrator as required by Abuse Prevention policy.
SS=D
Failure to ensure resident received transfer assistance as directed by care plan, resulting in a fall and injuries.
SS=G
Report Facts
Resident census: 42Date of fall incident: Jun 16, 2020Date survey completed: Jul 23, 2020Number of bruises documented: 4Size of largest bruise: 6Number of eschar/dry scab open areas: 3
Employees Mentioned
Name
Title
Context
Staff A
CNA/CMA
Named in findings for improper ambulation and failure to follow care plan resulting in resident fall
Staff C
CNA
Witnessed fall and improper ambulation by Staff A
Staff D
CNA
Witnessed fall and improper ambulation by Staff A
Staff E
LPN
Provided education to Staff A on following care plan after fall
Staff F
Occupational Therapist
Observed resident ambulation with gait belt and walker
Assistant Director of Nursing
ADON
Conducted fall investigation and obtained witness statements
A COVID-19 Focused Infection Control Survey was conducted by the Department of Inspections and Appeals to assess compliance with CMS and CDC recommended practices for COVID-19 preparation.
Findings
The facility was found to be in compliance with CMS and CDC recommended practices to prepare for COVID-19.
Report Facts
Total census: 41
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