Inspection Reports for Atria Encino Terrace
16025 Ventura Blvd, Encino, CA 91436, United States, CA, 91436
Back to Facility ProfileInspection Report Summary
Most inspections found no deficiencies, and several complaint investigations were unsubstantiated, indicating the facility generally meets regulatory requirements. The most recent report from August 19, 2025, was clean with no deficiencies noted during a complaint investigation. An earlier complaint investigation on April 7, 2025, substantiated some issues related to hazardous passageways due to construction debris, elevator downtime, and lack of an accessible emergency evacuation plan, but these were isolated findings. Other complaints involving resident care, supervision, and staff conduct were not substantiated. The overall trend shows mostly compliance with occasional minor environmental and safety concerns that do not appear to be ongoing.
Deficiencies (last 4 years)
Deficiencies (over 4 years)
0.8 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
80% better than California average
California average: 4 deficiencies/yearDeficiencies per year
4
3
2
1
0
Census
Latest occupancy rate
61% occupied
Based on a August 2025 inspection.
This facility has shown a steady increase in demand based on occupancy rates.
Census over time
Inspection Report
Complaint Investigation
Census: 52
Capacity: 85
Deficiencies: 0
Date: Aug 19, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by a complaint received on 2025-04-14 regarding allegations that the facility had no activities director, no administrator, and had not conducted emergency drills.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included lack of activities director, lack of administrator, and failure to conduct emergency drills. Interviews, record reviews, and observations confirmed the facility met requirements in all areas.
Findings
The investigation found all allegations to be unsubstantiated. The facility has an activities director since November 2024, a qualified designee acting as administrator when the Executive Director is absent, and conducts quarterly emergency drills as required. No health or safety hazards were noted during the visit.
Report Facts
Residents interviewed: 12
Staff interviewed: 8
Residents interviewed: 11
Capacity: 85
Census: 52
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Leslie Ngo-Castaneda | Licensing Program Analyst | Conducted the complaint investigation visit |
| Rose Yousefian | Executive Director | Met with Licensing Program Analyst during investigation and interviewed |
| Shahrzad Jannat | Administrator | Named as facility administrator in report header |
Inspection Report
Complaint Investigation
Census: 35
Capacity: 85
Deficiencies: 3
Date: Apr 7, 2025
Visit Reason
The inspection was an unannounced complaint investigation visit conducted in response to a complaint received on 2025-04-01 regarding hazards in passageways, elevator maintenance, and lack of an evacuation plan.
Complaint Details
The complaint was substantiated based on observations, staff and resident interviews confirming hazardous passageways, elevator downtime, and lack of accessible evacuation plan.
Findings
The investigation substantiated that the facility had hazardous passageways due to ongoing construction debris, the elevator was non-operational for two days, and the emergency evacuation plan was not available to residents or their families upon request.
Deficiencies (3)
Licensee did not ensure passageways were maintained free of hazards due to construction debris and exposed electrical wires.
Licensee did not ensure elevators were maintained in working condition; elevator was non-operational for two days.
Facility did not have an emergency evacuation plan available upon request to residents and their families.
Report Facts
Capacity: 85
Census: 35
Plan of Correction Due Date: Apr 21, 2025
Plan of Correction Due Date: Apr 28, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Gina Saucedo | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Troy Agard | Licensing Program Manager | Oversaw the complaint investigation |
| Katia Arriaga | Business Manager | Facility representative who met with the Licensing Program Analyst during the inspection |
Inspection Report
Complaint Investigation
Census: 31
Capacity: 85
Deficiencies: 0
Date: Mar 29, 2025
Visit Reason
The inspection visit was conducted to investigate a complaint received on 2024-02-27 alleging financial abuse of a former resident, failure to adhere to the resident's Admissions Agreement, and inaccurate assessment of resident's needs.
Complaint Details
The complaint involved allegations that the licensee financially abused a former resident by extracting funds unethically and billing discrepancies, did not adhere to the resident's Admissions Agreement, and failed to accurately assess the resident's needs. The allegations were unsubstantiated based on interviews, document reviews, and observations.
Findings
The investigation found insufficient evidence to substantiate the allegations of financial abuse, failure to adhere to the Admissions Agreement, and inaccurate assessment of resident needs. Interviews with staff and residents, document reviews, and physical plant tours did not reveal any health or safety hazards or violations.
Report Facts
Complaint Control Number: 31
Capacity: 85
Census: 31
Discount Offered: 50
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Abeye Duguma | Licensing Program Analyst | Conducted the complaint investigation and interviews |
| Irma Arteaga | Administrator | Facility administrator named in the report header |
| Vartan Stepanian | Met with Licensing Program Analyst during the investigation |
Inspection Report
Complaint Investigation
Census: 31
Capacity: 85
Deficiencies: 0
Date: Mar 9, 2025
Visit Reason
The visit was an unannounced complaint investigation triggered by allegations that a cluttered room created an unsafe environment and caused a resident to fall.
Complaint Details
The complaint was unsubstantiated after investigation. The allegations involved a cluttered room causing an unsafe environment and a resident fall, but no supporting evidence was found.
Findings
The investigation found no evidence of clutter or a fall incident during the relevant time period. Staff and residents interviewed did not confirm the allegations, and no health or safety hazards were observed. The allegations were determined to be unsubstantiated.
Report Facts
Capacity: 85
Census: 31
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Abeye Duguma | Licensing Program Analyst | Conducted the complaint investigation visit and report |
| Naira Margaryan | Licensing Program Manager | Named as Licensing Program Manager overseeing the investigation |
Inspection Report
Census: 24
Capacity: 85
Deficiencies: 0
Date: Jan 17, 2025
Visit Reason
The visit was an unannounced case management visit conducted to ensure the safety and welfare of evacuees from the RCFE North Lake Villas facility due to the Eaton Fire.
Findings
The Licensing Program Analyst observed all residents in good condition; well kept, clean, and groomed. No immediate health or safety hazards were observed during the visit.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Antonia Alvizar-Ettima | Licensing Program Analyst | Conducted the unannounced case management visit and authored the report. |
| Joel Schochet | Vice President of Operations | Met with the Licensing Program Analyst during the visit. |
Inspection Report
Complaint Investigation
Census: 59
Capacity: 85
Deficiencies: 0
Date: Jan 17, 2025
Visit Reason
The visit was an unannounced investigation of a complaint alleging that due to lack of supervision, a resident was restrained by another resident causing injuries.
Complaint Details
The complaint alleged that resident #1 was tied up to a chair with a blanket by resident #2 due to lack of supervision, causing injuries. Investigation found no witnesses or evidence supporting this claim. Resident #1 was temporarily relocated and resident #2 was not on the facility roster. The allegation was unsubstantiated.
Findings
Based on observations, interviews with administrative personnel and staff, and review of resident rosters, there was no evidence to support the allegation. The residents involved were not current facility residents but temporarily relocated due to a fire. The allegation was unsubstantiated.
Report Facts
Facility capacity: 85
Census: 59
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Antonia Alvizar-Ettima | Licensing Program Analyst | Conducted the complaint investigation |
| Naira Margaryan | Licensing Program Manager | Named in report as Licensing Program Manager |
| Joel Schochet | Vice President of Operations | Met with Licensing Program Analyst during investigation |
| Shahrzad Jannat | Administrator | Facility Administrator named in report |
Inspection Report
Complaint Investigation
Census: 59
Capacity: 85
Deficiencies: 0
Date: Jan 17, 2025
Visit Reason
The visit was an unannounced complaint investigation conducted to investigate an allegation that staff did not prevent a resident from causing injuries to another resident in care.
Complaint Details
The complaint alleged that staff failed to prevent resident #2 from causing injuries to resident #1, who was seen with a cut and multiple bruises. The investigation concluded the allegation was unsubstantiated as the residents were not at the facility and no evidence supported the claim.
Findings
The investigation found that the alleged residents with injuries were not present at the facility and were likely temporarily relocated due to a fire. Interviews, observations, and record reviews did not verify the complaint, and no health or safety hazards were noted. The allegation was unsubstantiated.
Report Facts
Facility capacity: 85
Census: 59
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Antonia Alvizar-Ettima | Licensing Program Analyst | Conducted the complaint investigation and authored the report |
| Naira Margaryan | Licensing Program Manager | Oversaw the complaint investigation |
| Joel Schochet | Vice President of Operations | Met with the Licensing Program Analyst during the investigation |
Inspection Report
Census: 76
Capacity: 85
Deficiencies: 0
Date: Jan 16, 2025
Visit Reason
The visit was an unannounced Case Management visit conducted to ensure the safety and welfare of evacuees from the Eaton Fire who were temporarily relocated to the facility.
Findings
The visit included interviews with staff and residents, and a physical plant inspection. No immediate health or safety hazards were observed, and all residents were reported to be in good condition and feeling safe.
Report Facts
SNF #1 nursing staff: 8
SNF #2 nursing staff: 6
SNF #1 census: 12
SNF #2 census: 29
Facility census: 35
Total census in building: 76
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Michael Cava | Licensing Program Analyst | Conducted the unannounced Case Management visit |
| Katia Arriaga | Business Office Manager | Met with Licensing Program Analyst during the visit |
| Eva Miller | Licensing Program Manager | Named in the exit interview section |
Inspection Report
Annual Inspection
Census: 32
Capacity: 85
Deficiencies: 0
Date: Oct 24, 2024
Visit Reason
The inspection was a required one-year unannounced visit to evaluate the facility's compliance with licensing regulations.
Findings
The facility was found to be clean, well-maintained, and compliant with safety and health standards. No health and safety hazards were noted, and medication and toxins were properly secured.
Report Facts
Facility capacity: 85
Resident census: 32
Fire extinguisher last inspection date: Dec 19, 2023
Hot water temperature: 110.6
Liability insurance expiration date: Jan 1, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Abeye Duguma | Licensing Program Analyst | Conducted the inspection and noted findings |
| Katia Arriaga | Business Office Manager | Met with the Licensing Program Analyst during the inspection |
Inspection Report
Complaint Investigation
Census: 34
Capacity: 85
Deficiencies: 0
Date: Oct 2, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff did not seek timely medical attention for a resident.
Complaint Details
The complaint alleged that staff did not seek timely medical attention for a resident. The investigation included interviews with staff and residents, review of medical and transport documents, and found that the resident initially refused hospital transport but was taken to the hospital the following day when symptoms worsened. The allegation was unsubstantiated.
Findings
The investigation found insufficient evidence to support the allegation. Interviews and record reviews showed that 911 was contacted and the resident was taken to the hospital in a timely manner. The allegation was determined to be unsubstantiated.
Report Facts
Capacity: 85
Census: 34
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Abeye Duguma | Licensing Program Analyst | Conducted the complaint investigation and delivered findings |
| Tihesha Smith | Licensing Program Analyst | Conducted the initial unannounced complaint visit and interviews |
| Irma Arteaga | Administrator | Facility administrator met during the visit |
Inspection Report
Complaint Investigation
Census: 34
Capacity: 85
Deficiencies: 0
Date: Oct 2, 2024
Visit Reason
The visit was an unannounced complaint investigation conducted in response to allegations received on 2024-04-17 regarding staff speaking inappropriately to residents, staff hitting a resident, and inadequate food services.
Complaint Details
The complaint investigation was unsubstantiated. Allegations included staff speaking inappropriately to residents, staff hitting a resident, and inadequate food services. Interviews with staff and residents, physical plant tours, and menu reviews did not verify the allegations.
Findings
The investigation found no substantiation for the allegations of staff speaking inappropriately or hitting residents, as observations and interviews indicated residents were treated with dignity and respect. The allegation of inadequate food services was also unsubstantiated, with observations confirming fresh, nutritious, and well-balanced meals were served.
Report Facts
Residents interviewed: 6
Staff interviewed: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Abeye Duguma | Licensing Program Analyst | Conducted the complaint investigation visit |
| Naira Margaryan | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Complaint Investigation
Census: 42
Capacity: 85
Deficiencies: 0
Date: Jun 13, 2024
Visit Reason
The inspection was an unannounced complaint investigation visit triggered by an allegation that staff refused to accept a resident back into the facility.
Complaint Details
The complaint alleged that staff refused to accept Resident #1 back into the facility. The investigation included interviews and document reviews. It was found that Resident #1 passed away on 2023-09-26 and was never refused admission. The facility was not notified by the hospital of the resident's discharge and return, and the administrator was not afforded time to conduct a reassessment prior to discharge. The allegation was unsubstantiated.
Findings
The investigation found that the resident was not refused admission back to the facility; the resident arrived without notice from the hospital and was allowed to return. The allegation was deemed unsubstantiated due to insufficient information to support it, and no immediate health and safety risks were observed.
Report Facts
Facility capacity: 85
Resident census: 42
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tihesha Smith | Licensing Program Analyst | Conducted the complaint investigation and made the unannounced visit |
| Irma Arteaga | Administrator | Facility administrator present during the investigation |
| Sonia Nault | Executive Director | Met with the Licensing Program Analyst during the visit |
| Naira Margaryan | Licensing Program Manager | Named as Licensing Program Manager on the report |
Inspection Report
Annual Inspection
Census: 48
Capacity: 85
Deficiencies: 0
Date: Apr 18, 2024
Visit Reason
An unannounced required 1-year inspection was conducted to ensure compliance with Title 22 Regulations and to check for health and safety hazards at the facility.
Findings
The facility's common areas were observed to be sanitary and appropriately furnished. The physical plant was toured with no health or safety hazards noted. The required annual inspection was not fully completed due to time constraints and will be completed later.
Report Facts
Number of bedrooms: 73
Number of public restrooms: 4
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tihesha Smith | Licensing Program Analyst | Conducted the unannounced required 1-year inspection |
| Irma Arteaga | Administrator | Facility administrator present during inspection |
Inspection Report
Complaint Investigation
Census: 48
Capacity: 85
Deficiencies: 0
Date: Apr 18, 2024
Visit Reason
The visit was an unannounced complaint investigation triggered by an allegation that staff did not provide the authorized representative with the resident's 30-day notice of eviction.
Complaint Details
The complaint alleged failure to provide the authorized representative with a 30-day eviction notice. The allegation was found to be unsubstantiated based on document review and interviews.
Findings
The investigation found that the resident was self-responsible and did not have a Power of Attorney on file. The eviction notice was served directly to the resident in accordance with the admissions agreement. There was insufficient evidence to support the allegation, and the complaint was unsubstantiated.
Report Facts
Facility capacity: 85
Census: 48
Dates of eviction notices: Eviction notices were issued on 09/22/2022 and 02/24/2023
Resident move-out date: Resident moved out on 02/15/2024 with outstanding balance
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Tihesha Smith | Evaluator / Licensing Program Analyst | Conducted the complaint investigation visit and interviews |
| Nicholas Reed | Licensing Program Analyst | Delivered amended document and signed report |
| Irma Arteaga | Administrator | Facility administrator who disclosed resident's overdue balance |
Inspection Report
Annual Inspection
Census: 64
Capacity: 85
Deficiencies: 0
Date: Nov 9, 2022
Visit Reason
The visit was a One (1) Year Required - Infection Control inspection conducted to evaluate compliance with infection control and facility standards.
Findings
The facility was found to have appropriate infection control measures in place, including PPE availability, staff mask usage, proper signage, clean and well-maintained physical plant, adequate food storage, and safety equipment operational. No deficiencies or violations were noted in the report.
Report Facts
Bedrooms: 73
Public restrooms: 4
Fire clearance capacity: 85
Hospice waiver capacity: 8
Residents present: 64
Food stock duration: 2
Food stock duration: 7
Fire extinguisher last inspection date: Jan 10, 2022
Hot water temperature: 115.9
Facility temperature: 73
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Abeye Duguma | Licensing Program Analyst | Conducted the inspection and met with facility representative |
| Irma Arteaga | Administrator | Facility administrator named in the report |
| Julio Lara | Facility representative designated to sign and accept the report | |
| Ivan Saa | Executive Director | Designated Julio Lara to sign and accept the report |
| Naira Margaryan | Licensing Program Manager | Named in the report |
Inspection Report
Complaint Investigation
Census: 60
Capacity: 85
Deficiencies: 0
Date: Oct 24, 2022
Visit Reason
The visit was conducted as an unannounced Case Management investigation following an incident report received on 10/18/2022 regarding a resident's concern about being treated roughly during showering.
Complaint Details
The complaint involved resident #1 feeling violated during showering. The investigation found no evidence of a crime, and the complaint was effectively addressed with staff training and changes in caregiving assignments.
Findings
Interviews and file review revealed that the resident did not suspect sexual violation but alleged rough treatment during showering. The Executive Director filed a police report but no crime was found. The caregiver no longer assists the resident with showering, and in-service training was provided to staff. No health or safety hazards were noted.
Report Facts
Facility capacity: 85
Resident census: 60
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Ivan Saa | Executive Director | Interviewed during the investigation and provided information about the incident and staff training |
| Abeye Duguma | Licensing Program Analyst | Conducted the unannounced Case Management visit and investigation |
Inspection Report
Annual Inspection
Census: 45
Capacity: 85
Deficiencies: 0
Date: Jan 4, 2022
Visit Reason
The visit was a required one-year unannounced infection control inspection of the facility.
Findings
The facility was found to have appropriate COVID-19 prevention protocols in place, including screening, PPE availability, and signage. The physical plant was clean and well-maintained, with proper food storage, fire safety equipment, and medication security. Residents' rooms and common areas were adequately furnished and maintained.
Report Facts
Bedrooms: 73
Public restrooms: 4
Non-ambulatory residents: 41
Ambulatory residents: 4
Fire extinguisher last inspection date: Nov 1, 2021
Hot water temperature: 119.2
Facility temperature: 73
Perishable food stock: 2
Non-perishable food stock: 7
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Abeye Duguma | Licensing Program Analyst | Conducted the inspection and met with the Executive Director |
| Irma Arteaga | Executive Director | Facility representative met during the inspection |
| Naira Margaryan | Licensing Program Manager | Named in the report as Licensing Program Manager |
Inspection Report
Complaint Investigation
Capacity: 85
Deficiencies: 0
Date: Aug 27, 2021
Visit Reason
The visit was conducted in response to an incident report received regarding a resident fall on 08/01/2021.
Complaint Details
The visit was triggered by a complaint/incident report about a resident fall. The complaint was investigated and found to have no deficiencies.
Findings
The resident was inspected with no reported injury, and the facility had documented the fall internally but did not submit an incident report initially. An unusual incident report was submitted timely after the resident reported pain. No deficiencies were cited during this visit.
Report Facts
Facility capacity: 85
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Patrick Shanahan | Licensing Program Analyst | Arrived at the facility in response to the incident report and conducted the inspection |
| Irina Konyavko | Resident Service Director | Met with the Licensing Program Analyst during the visit |
| Irma Arteaga | Administrator | Facility administrator named in the report header |
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