Inspection Reports for Bonterra Transitional Care and Rehabilitation
2801 Felton Dr, Atlanta, GA 30344, GA, 30344
Back to Facility ProfileInspection Report Summary
The most recent inspection on June 2, 2025, found no deficiencies during a follow-up survey verifying correction of prior issues. Earlier inspections showed a mixed pattern, with a significant number of deficiencies cited in March 2025 related to medication security, dental services, antibiotic stewardship, nursing care, and food safety, as well as life safety code violations. Complaint investigations from 2023 and 2024 identified substantiated issues including falls with injury, behavioral health care gaps, infection control problems, and environmental sanitation concerns, though many complaints were unsubstantiated or substantiated without deficiencies. Enforcement actions such as fines or license suspensions were not listed in the available reports. The trend indicates improvement over time, with recent surveys showing correction of previously cited deficiencies and no new citations in the latest follow-up.
Deficiencies (last 9 years)
Deficiencies are regulatory violations found during state inspections.
Deficiencies per year
Census
Based on a May 2025 inspection.
Census over time
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Routine| Name | Title | Context |
|---|---|---|
| LPN BB | Licensed Practical Nurse | Observed leaving medication cart unlocked and confirmed medication types on cart |
| CMA CC | Certified Medical Assistant | Observed leaving medication cart unlocked and confirmed training on medication storage |
| LPN FF | Licensed Practical Nurse | Observed leaving medication cart unlocked |
| LPN EE | Unit Manager / Licensed Practical Nurse | Observed locking medication cart and confirmed dental referral procedures |
| LPN GG | Licensed Practical Nurse | Observed medication cart unlocked and confirmed in-service training |
| RN DD | Registered Nurse Supervisor | Confirmed medication cart locking procedures and in-service training |
| DON | Director of Nursing | Provided expectations on medication cart security, oral assessments, pain management, and infection control |
| SSD | Social Services Director | Confirmed dental referral process and Medicaid dental program eligibility |
| CNA BBB | Certified Nursing Assistant | Reported on oral care assistance and resident nail care observations |
| LPN DDDD | Licensed Practical Nurse | Conducted oral assessments and confirmed resident dental pain |
| Wound Care Nurse | Alerted to missed appointment and removed staples from resident R71 | |
| Medical Director | MD | Unaware of missed post-op appointment and resident pain |
| CNA MM | Certified Nurse Assistant | Reported resident R71's pain related to staples |
| CNA XX | Certified Nurse Assistant | Reported resident R71's leg pain |
| DM | Dietary Manager | Reported on food labeling expectations and ice machine cleaning |
| Maintenance Director | Responsible for ice machine cleaning and confirmed debris presence | |
| Administrator | Confirmed expectations for food labeling and ice machine cleaning |
Inspection Report
Routine| Name | Title | Context |
|---|---|---|
| LPN BB | Licensed Practical Nurse | Named in medication misappropriation and medication cart unlocked findings |
| LPN AAA | Licensed Practical Nurse | Named in medication misappropriation findings |
| LPN HH | Licensed Practical Nurse | Named in medication misappropriation findings |
| DON | Director of Nursing | Named in multiple findings including medication misappropriation, infection control, and pain management |
| Administrator | Named in multiple findings including medication misappropriation, infection control, and pain management | |
| CNA CCC | Certified Nurse Assistant | Named in resident dignity finding |
| CNA DDD | Certified Nurse Assistant | Named in resident dignity finding |
| Housekeeping Aide EEE | Named in cleanliness finding | |
| Wound Care Nurse | Named in pain management finding | |
| Maintenance Director | Named in handrails and ice machine cleaning findings | |
| Dietary Kitchen Manager | Named in pureed food preparation finding | |
| Medication Technician SS | Named in medication cart security finding | |
| CMA CC | Certified Medical Assistant | Named in medication cart security finding |
| LPN FF | Licensed Practical Nurse | Named in medication cart security finding |
| LPN GG | Licensed Practical Nurse | Named in medication cart security finding |
| RN DD | Registered Nurse | Named in medication cart security finding |
| RN LLLL | Registered Nurse | Named in call light system finding |
| CNA ZZZ | Certified Nurse Assistant | Named in behavioral health training finding |
| CNA AAAA | Certified Nurse Assistant | Named in behavioral health training finding |
| CNA BBBB | Certified Nurse Assistant | Named in behavioral health training finding |
| RN CCCC | Registered Nurse | Named in behavioral health training finding |
| Housekeeping WWW | Named in behavioral health training finding | |
| Dietary Aide LLL | Named in behavioral health training finding | |
| CNA VVV | Certified Nurse Assistant | Named in behavioral health training finding |
| CNA QQQ | Certified Nurse Assistant | Named in behavioral health training finding |
| Activities Director | Named in behavioral health training finding | |
| Staff Development Coordinator | Named in behavioral health training finding | |
| Social Services Director | Named in behavioral health training finding | |
| CNA RRR | Certified Nurse Assistant | Named in behavioral health training finding |
| Physical Therapy Assistant TTT | Named in behavioral health training finding | |
| LPN UUU | Licensed Practical Nurse | Named in behavioral health training finding |
| Laundry Aide XXX | Named in behavioral health training finding |
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Life Safety| Name | Title | Context |
|---|---|---|
| Staff M | Confirmed findings during facility tour and observations. |
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Complaint Investigation| Name | Title | Context |
|---|---|---|
| Certified Nurse Assistant (CNA) CCC | Certified Nurse Assistant | Confirmed peri-care privacy door policy |
| Certified Nurse Assistant (CNA) DDD | Certified Nurse Assistant | Observed leaving door open during care |
| Housekeeping Aide EEE | Housekeeping Aide | Admitted not cleaning feces stains on wall |
| Housekeeping Director | Housekeeping Director | Expected cleaning of spots on walls |
| Administrator | Administrator | Stated expectations for privacy, cleanliness, narcotics management, pain management, and training |
| Director of Nursing (DON) | Director of Nursing | Stated expectations for privacy, narcotics management, pain management, infection control, and training |
| Licensed Practical Nurse (LPN) BB | Licensed Practical Nurse | Provided written statement on narcotics administration |
| Licensed Practical Nurse (LPN) AAA | Licensed Practical Nurse | Provided written statement on narcotics administration |
| Licensed Practical Nurse (LPN) HH | Licensed Practical Nurse | Provided written statement on narcotics administration |
| Licensed Practical Nurse (LPN) DD | Licensed Practical Nurse | Last nurse to administer narcotics |
| Wound Care Nurse | Wound Care Nurse | Alerted to missed staple removal appointment |
| Vascular Clinic Representative | Clinic Representative | Confirmed appointment cancellations and rescheduling |
| Certified Medical Assistant (CMA) CC | Certified Medical Assistant | Observed medication cart unlocked |
| Licensed Practical Nurse (LPN) FF | Licensed Practical Nurse | Left medication cart unlocked |
| Registered Nurse (RN) DD | Registered Nurse | Confirmed medication cart locking procedures |
| Licensed Practical Nurse (LPN) GG | Licensed Practical Nurse | Left medication cart unlocked |
| Dietary Manager (DM) | Dietary Manager | Observed unlabeled food items and unclean ice machine |
| Laundry Aide (LA) WW | Laundry Aide | Observed uncovered laundry cart with clothing items exposed |
| Registered Nurse (RN) LLLL | Registered Nurse | Observed telling resident not to push call light |
| Certified Nursing Assistant (CNA) BBB | Certified Nursing Assistant | Reported resident nail care status and oral assessments |
| Licensed Practical Nurse (LPN) DDDD | Licensed Practical Nurse | Reported oral assessments and behavioral health training |
| Unit Manager Licensed Practical Nurse (LPN) EE | Unit Manager Licensed Practical Nurse | Confirmed oral assessment and dental referral responsibilities |
| Social Services Director (SSD) | Social Services Director | Reported dental referral process and behavioral health training |
| Certified Nursing Assistant (CNA) ZZZ | Certified Nursing Assistant | Reported lack of behavioral health training |
| Certified Nursing Assistant (CNA) AAAA | Certified Nursing Assistant | Reported lack of behavioral health training |
| Certified Nursing Assistant (CNA) BBBB | Certified Nursing Assistant | Reported lack of behavioral health training |
| Registered Nurse (RN) CCCC | Registered Nurse | Reported lack of behavioral health training |
| Housekeeping WWW | Housekeeping | Reported lack of behavioral health training |
| Dietary Aide (DA) LLL | Dietary Aide | Reported lack of behavioral health training |
| Certified Nursing Assistant (CNA) BBB | Certified Nursing Assistant | Reported lack of behavioral health training |
| Certified Nursing Assistant (CNA) RRR | Certified Nursing Assistant | Reported lack of behavioral health training |
| Physical Therapy Assistant (PTA) TTT | Physical Therapy Assistant | Reported lack of behavioral health training |
| Licensed Practical Nurse (LPN) UUU | Licensed Practical Nurse | Reported lack of behavioral health training |
| Laundry Aide (LA) XXX | Laundry Aide | Reported lack of behavioral health training |
| Staff Development Coordinator (SDC) | Staff Development Coordinator | Reported behavioral health training practices and limitations |
| Activities Assistant | Activities Assistant | Reported lack of behavioral health training |
| Certified Nursing Assistant (CNA) VVV | Certified Nursing Assistant | Reported lack of behavioral health training |
| Certified Nursing Assistant (CNA) QQQ | Certified Nursing Assistant | Reported lack of behavioral health training |
| Activities Director (AD) | Activities Director | Reported lack of behavioral health training |
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Complaint Investigation| Name | Title | Context |
|---|---|---|
| Laundry Aide DD | Laundry Aide | Interviewed regarding laundry practices and detergent use |
| Laundry Aide CC | Laundry Aide | Interviewed regarding non-working washer chemicals and use of household detergent pods |
| Environmental Services Supervisor | Interviewed about washing machine chemical mixer servicing and facility conditions | |
| Administrator | Interviewed about awareness and plans regarding washing machine mixer and facility repairs | |
| Infection Prevention Registered Nurse | Registered Nurse | Interviewed about infection control concerns related to laundry detergent use |
| Certified Nursing Assistant BB | Certified Nursing Assistant | Reported on shower room hazards and resident care observations |
| Maintenance Manager | Interviewed about shower room hazards and maintenance plans | |
| Environmental Director | Provided observations on bathroom sanitation and odors | |
| Maintenance Director | Provided observations on bathroom conditions and plumbing issues |
Inspection Report
Complaint Investigation| Name | Title | Context |
|---|---|---|
| BB | Certified Nursing Assistant | Reported mold in shower stalls and broken shower wall hazard |
| DD | Laundry Aide | Reported use of household detergent pods due to malfunctioning washing machine mixer |
| CC | Laundry Aide | Reported ongoing washing machine chemical mixer issues and use of household detergent pods |
| R15 | Resident | Reported lack of dignity with Styrofoam meal service and unsanitary bathroom conditions |
| R20 | Resident | Reported dissatisfaction with Styrofoam meal service |
| Environmental Services Supervisor | Aware of washing machine mixer issues and shower room deficiencies | |
| Maintenance Manager | Aware of shower room hazards and remodeling plans | |
| Administrator | Provided information on shower room repairs and laundry mixer refurbishment | |
| Infection Prevention Registered Nurse | Aware of laundry detergent pod use and researching infection control implications |
Inspection Report
Routine| Name | Title | Context |
|---|---|---|
| Laundry Aide DD | Laundry Aide | Reported use of household detergent pods due to malfunctioning washing machine mixer |
| Laundry Aide CC | Laundry Aide | Reported ongoing malfunction of washing machine chemicals and use of household detergent pods |
| Infection Prevention Registered Nurse | Infection Prevention Registered Nurse | Reported awareness of laundry detergent issue and concerns about infection risk |
| Maintenance Manager | Maintenance Manager | Reported awareness of shower room hazards and plans for remodeling |
| Environmental Services Supervisor | Environmental Services Supervisor | Reported knowledge of washing machine issues and shower room conditions |
| Administrator | Administrator | Provided information on laundry dispenser service and shower room repair plans |
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Complaint Investigation| Name | Title | Context |
|---|---|---|
| Director of Nursing | Interviewed regarding failure to report incident and care plan deficiencies | |
| Administrator | Interviewed regarding awareness of incident and reporting requirements | |
| Licensed Practical Nurse Unit Manager | Interviewed regarding fall incident and care assistance | |
| Social Services Director | Interviewed regarding behavioral health services for resident #1 |
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Renewal| Name | Title | Context |
|---|---|---|
| Licensed Practical Nurse Unit Manager | Interviewed regarding the fall incident and care plan update | |
| Director of Nursing | Interviewed and confirmed care plan did not reflect number of staff needed during ADL care |
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Routine| Name | Title | Context |
|---|---|---|
| Director of Nursing | Director of Nursing (DON) | Provided transfer form, confirmed lack of appeal rights info, confirmed care plan update policies, and acknowledged AIMS assessment timing |
| Licensed Practical Nurse 2 | LPN | Described transfer paperwork process and confirmed no paperwork given to residents |
| Dietary Manager | Dietary Manager (DM) | Reviewed resident weights and confirmed weight loss coding error |
| Unit Manager | Unit Manager (UM) | Confirmed wander guard use and AIMS assessment frequency |
| MDS Coordinator 1 | MDS Coordinator (MDSC 1) | Confirmed care plan update process and deficiencies |
| MDS Coordinator 2 | MDS Coordinator (MDSC 2) | Confirmed care plan update process and deficiencies |
| Social Services Director | Social Services Director (SSD) | Confirmed care plan deficiencies and responsibilities |
| Administrator | Facility Administrator | Confirmed call light repair status and lack of drain air gap policy |
| Maintenance Director | Maintenance Director | Confirmed lack of drain air gap policy |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Director of Nursing (DON) | Interviewed regarding assessment anomalies, transfer notices, and care plan requirements. | |
| Licensed Practical Nurse (LPN) 2 | Interviewed about emergent transfer process and paperwork given to residents. | |
| Unit Manager (UM) | Interviewed about AIMS assessments and care plan for wander guard. | |
| MDS Coordinator (MDSC) 1 and 2 | Interviewed about care plan updates and deficiencies. | |
| Social Services Director (SSD) | Interviewed about care plan creation based on MDS assessments. | |
| Administrator | Interviewed about call light availability and repair status. |
Inspection Report
Annual Inspection| Name | Title | Context |
|---|---|---|
| Director of Nursing | Director of Nursing (DON) | Provided transfer forms and confirmed lack of appeal information on transfer notices |
| Dietary Manager | Dietary Manager (DM) | Confirmed incorrect MDS coding for weight loss for resident R#79 |
| Licensed Practical Nurse 2 | Licensed Practical Nurse (LPN) 2 | Described process for emergent transfer paperwork and confirmed no paperwork given to resident |
| Unit Manager | Unit Manager (UM) | Confirmed resident R#19 had a wander guard that should be on care plan |
| MDS Coordinator 1 | MDS Coordinator (MDSC) 1 | Confirmed care plans should include wander guard, cognitive deficits, depression, and antipsychotic use |
| MDS Coordinator 2 | MDS Coordinator (MDSC) 2 | Confirmed care plans should include wander guard, cognitive deficits, depression, and antipsychotic use |
| Social Services Director | Social Services Director (SSD) | Agreed care plans should be created based on MDS findings for cognition and depression |
| Administrator | Facility Administrator | Confirmed call lights for residents R#78 and R#89 were being repaired |
| Maintenance Director | Maintenance Director | Confirmed no policy regarding drain air gaps |
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Life Safety| Name | Title | Context |
|---|---|---|
| Staff M | Confirmed multiple findings during the inspection | |
| Staff A | Confirmed emergency preparedness plan findings |
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Routine| Name | Title | Context |
|---|---|---|
| CNA AA | Certified Nursing Assistant | Witnessed sexual abuse incident involving resident R#87 and reported to nurse |
| LPN CC | Licensed Practical Nurse | Documented behavior notes and incidents involving resident R#87 |
| UM BB | Unit Manager | Observed and redirected resident R#87 during behavioral episodes |
| DON | Director of Nursing | Interviewed regarding awareness and management of resident R#87's behaviors and failure to report |
| Medical Director | Interviewed regarding lack of notification about resident R#87's behaviors and gave order for ER transfer | |
| NP | Nurse Practitioner | Psychiatric services provider who saw resident R#87 on limited occasions and was unaware of behavioral escalation |
| SSD | Social Services Director | Discussed PASARR process and behavioral referrals for resident R#87 |
| Administrator | Interviewed regarding facility QAPI process and behavioral management issues |
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Complaint Investigation| Name | Title | Context |
|---|---|---|
| LPN DD | Licensed Practical Nurse | Documented behavior notes regarding resident R#87 |
| DON | Director of Nursing | Interviewed regarding awareness of resident behaviors and failure to report abuse |
| UM BB | Unit Manager | Interviewed and observed resident behavior, attempted redirection |
| CNA AA | Certified Nursing Assistant | Witnessed sexual abuse incident and reported to nurse |
| LPN CC | Licensed Practical Nurse | Documented progress notes and interviewed about behavior documentation |
| SSD | Social Services Director | Discussed referral process and behavioral challenges |
| Medical Director | Medical Director | Interviewed about notification of resident behaviors and gave verbal order for ER transfer |
| NP | Nurse Practitioner | Psychiatry services provider, interviewed about resident evaluations and awareness of behaviors |
| Administrator | Facility Administrator | Interviewed about quality assessment and assurance processes |
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Life Safety| Name | Title | Context |
|---|---|---|
| Staff M | Confirmed findings regarding emergency lighting records and door closer deficiency during facility tour |
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Life Safety| Name | Title | Context |
|---|---|---|
| Staff M | Confirmed findings during facility tour and staff interviews |
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Routine| Name | Title | Context |
|---|---|---|
| Dietary DD | Dietary staff | Observed during kitchen inspection and noted soap dispenser issue |
| CNA AA | Certified Nurse Assistant | Observed handling food rolls with bare hands and chasing cockroach |
| LPN BB | Licensed Practical Nurse | Observed handling food rolls with bare hands |
| LPN HH | Licensed Practical Nurse | Observed cockroach incident while feeding residents |
| Director of Nursing | Director of Nursing | Interviewed about cockroach incident and staff food handling training |
| Dietary Manager | Dietary Manager | Interviewed about dishwashing practices and cleaning schedules |
| District Manager of Housekeeping | District Manager of Housekeeping | Interviewed about soap dispenser batteries and dumpster area cleanliness |
| Maintenance Director | Maintenance Director | Interviewed about dumpster lid replacement and area maintenance responsibilities |
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Complaint Investigation| Name | Title | Context |
|---|---|---|
| Dietary DD | Dietary Staff | Present during kitchen inspections and observations |
| Certified Nurse Assistant AA | CNA | Observed handling rolls with bare hands and identifying cockroach |
| Licensed Practical Nurse BB | LPN | Observed handling rolls with bare hands |
| Licensed Practical Nurse HH | LPN | Observed feeding residents and witnessing cockroach incident |
| Dietary Manager | Dietary Manager | Interviewed about cleaning practices and staff behavior |
| Director of Nursing | Director of Nursing | Interviewed about pest control and staff training |
| District Manager of Housekeeping | District Manager of Housekeeping | Interviewed about housekeeping responsibilities and pest sightings |
| Maintenance Director | Maintenance Director | Interviewed about dumpster area and maintenance responsibilities |
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Life Safety| Name | Title | Context |
|---|---|---|
| Staff M | Confirmed findings during facility tour and interviews. |
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Life Safety| Name | Title | Context |
|---|---|---|
| Staff M | Confirmed findings related to sprinkler heads and resident doors during facility tour |
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