Inspection Reports for Brighter Living Assisted Living and Memory Care
5301 Plaza Dr, Hopewell, VA 23860, United States, VA, 20743
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Inspection Report
Complaint Investigation
Deficiencies: 0
Nov 5, 2025
Visit Reason
An on-site inspection was conducted related to a complaint received by VDSS Division of Licensing on October 07, 2025, regarding allegations in the area of personnel.
Findings
The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law.
Complaint Details
Complaint received on October 07, 2025, regarding personnel allegations; investigation found no substantiation of non-compliance.
Inspection Report
Complaint Investigation
Deficiencies: 0
Nov 5, 2025
Visit Reason
An on-site inspection related to a complaint was completed on November 05, 2025, following a complaint received on November 03, 2025, regarding allegations in the areas of personnel, staffing and supervision, and resident care and related services.
Findings
The evidence gathered during the investigation did not support the allegations of non-compliance with standards or law.
Complaint Details
Complaint received by VDSS Division of Licensing on November 03, 2025, regarding allegations in personnel, staffing and supervision, and resident care and related services. The allegations were not substantiated.
Inspection Report
Monitoring
Deficiencies: 0
Jul 7, 2025
Visit Reason
An on-site monitoring inspection was conducted to review compliance with various administrative, personnel, resident care, and safety standards at Brighter Living Assisted Living and Memory Care.
Findings
The inspection found no violations of applicable standards or laws. Residents were observed engaging in activities and moving freely without signs of unsafe or unsanitary conditions.
Report Facts
Number of resident records reviewed: 6
Number of staff records reviewed: 4
Inspection Report
Complaint Investigation
Deficiencies: 0
Oct 24, 2024
Visit Reason
The inspection was conducted on October 24, 2024, related to a complaint received about the facility.
Findings
The investigation found no conditions indicating disrepair in the resident's room or accommodations, and the evidence did not support the allegation of non-compliance with standards or law.
Complaint Details
The complaint investigation did not substantiate the allegation of non-compliance with standards or law.
Inspection Report
Renewal
Census: 61
Deficiencies: 0
Jul 30, 2024
Visit Reason
The inspection was conducted as part of the renewal process to assess the physical conditions of the facility, observe medication administration, and audit resident and employee files.
Findings
No violations of applicable standards or laws were found. The facility was maintained in a safe condition, and interactions between residents and employees were appropriate.
Report Facts
Number of resident records reviewed: 8
Number of staff records reviewed: 5
Number of interviews conducted with residents: 3
Number of interviews conducted with staff: 4
Inspection Report
Complaint Investigation
Deficiencies: 0
Jan 3, 2024
Visit Reason
The inspection was conducted in response to a complaint regarding the cleanliness of wheelchairs and beds at the facility.
Findings
No concerns were noted during the inspection and no violations were found related to the complaint.
Complaint Details
Complaint regarding cleanliness of wheelchairs and beds. No violations found.
Inspection Report
Routine
Deficiencies: 0
Jan 3, 2024
Visit Reason
The inspection was a routine visit to review a self-report about medication best practice and administration, including review of medications and records.
Findings
No findings supported the allegation of non-compliance related to the self-report on medication practices and administration.
Inspection Report
Renewal
Deficiencies: 3
Aug 8, 2023
Visit Reason
The inspection was a renewal visit conducted to assess compliance with applicable standards and laws for Brighter Living Assisted Living and Memory Care.
Findings
The inspection found non-compliance with certain standards, including failure to ensure a resident was properly assessed prior to admission to a safe, secure environment, and medication administration errors such as incorrect application and documentation of medications.
Deficiencies (3)
| Description |
|---|
| Facility failed to ensure prior to admission to a safe, secure environment, the resident was assessed by a physician as unable to recognize danger or protect own safety and welfare. |
| Facility failed to ensure medications were administered in accordance with physician's instructions, specifically a lidocaine patch was not removed as ordered. |
| Facility failed to ensure date, time, and initials of direct care staff administering medication were included on the medication administration record. |
Report Facts
Date of inspection: Aug 8, 2023
Medication administration meeting date: Dec 15, 2023
Inspection Report
Monitoring
Census: 70
Deficiencies: 0
Jul 14, 2023
Visit Reason
The inspection was a monitoring visit triggered by a self-report received by VDSS Division of Licensing regarding allegations in the areas of Admission, Retention and Discharge of Residents and Resident Care and Related Services.
Findings
The evidence gathered during the investigation did not support the self-report of non-compliance with standards or law. The inspection findings will be posted publicly and an exit meeting was planned to review the findings.
Report Facts
Number of resident records reviewed: 3
Number of interviews conducted with staff: 2
Inspection Report
Complaint Investigation
Census: 74
Deficiencies: 0
Apr 20, 2023
Visit Reason
The inspection was conducted in response to a complaint received by VDSS Division of Licensing on April 17, 2023, regarding allegations in the area of Resident Care and Related Services.
Findings
The evidence gathered during the investigation did not support the allegation of non-compliance with standards or law. The inspection findings will be posted publicly and a copy is required to be posted on the facility premises.
Complaint Details
Complaint related to Resident Care and Related Services; the allegation was not substantiated.
Inspection Report
Monitoring
Census: 72
Deficiencies: 6
Apr 20, 2023
Visit Reason
The inspection was a monitoring visit conducted on April 20, 2023, following a self-report incident received on February 28, 2023, regarding allegations in the areas of Admission, Retention and Discharge of Residents and Resident Care and Related Services.
Findings
The investigation supported the self-report of non-compliance with standards and violations were issued related to fall risk assessments, individualized service plan updates, medication orders, and medication administration. Specific deficiencies included failure to update fall risk ratings after falls, inconsistent safety checks, incomplete physician orders, and late medication administration.
Deficiencies (6)
| Description |
|---|
| Failed to ensure compliance with the facility's Fall Management Policy; no updated fall risk ratings were completed post falls for Resident #1. |
| Failed to review and update fall risk rating after Resident #1's falls on 2-26-2023 and 4-17-2023. |
| Failed to ensure care and services specified in the individualized service plan were provided; two-hour safety checks were inconsistently completed for Resident #1. |
| Failed to ensure physician's orders identified diagnosis, condition, or specific indications for administering medications for Resident #1. |
| Failed to ensure medications were administered according to physician's instructions; blood pressure checks prior to medication administration were often late. |
| Medication Administration Record (MAR) did not include diagnosis, condition, or specific indications for multiple drugs for Resident #1. |
Report Facts
Number of residents present: 72
Number of resident records reviewed: 2
Number of staff interviews: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Coy Stevenson | Inspector | Current inspector conducting the inspection |
| Alexandra Poulter | Licensing Inspector | Contact person for questions regarding the inspection |
| Staff #1 | Staff member who reported incidents and acknowledged deficiencies related to Resident #1 | |
| DON | Director of Nursing | Responsible for auditing charts and staff in-service related to fall risk assessments and medication orders |
| RCC | Resident Care Coordinator | Responsible for auditing charts and staff in-service related to fall risk assessments and medication orders |
Inspection Report
Monitoring
Census: 75
Capacity: 72
Deficiencies: 6
Nov 22, 2022
Visit Reason
The inspection was a monitoring visit triggered by a self-report received by VDSS Division of Licensing regarding allegations in the areas of Admission, Retention and Discharge of Residents; Resident Care and Related Services; and Additional Requirements for Facilities that Care for Adults with Serious Cognitive Impairments.
Findings
The investigation supported the self-report of non-compliance with standards or laws, resulting in multiple violations issued related to resident assessments, allergy documentation, fall risk updates, personalization of care, supervision of residents, and medication management procedures.
Deficiencies (6)
| Description |
|---|
| Facility failed to ensure that prior to admission to a safe, secure environment, the resident was assessed by an independent clinical psychologist or physician as having a serious cognitive impairment. |
| Facility failed to ensure a person's physical exam contained a description of reactions to any known allergies. |
| Facility failed to ensure the fall risk rating was updated after a fall. |
| Facility failed to ensure personalization of care and services were tailored to the resident's circumstances including prompt response by staff to resident needs. |
| Facility failed to provide supervision of resident care including attention to specialized needs such as prevention of falls and wandering. |
| Facility failed to implement a written plan for medication management including standard operating procedures. |
Report Facts
Number of residents present: 75
Total licensed capacity: 72
Number of resident records reviewed: 2
Resident age: 100
Number of stairs fallen: 18
Medication dosage: 5
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Coy Stevenson | Inspector | Current inspector conducting the inspection |
| Alex Poulter | Licensing Inspector | Contact person for VDSS Licensing Programs |
Inspection Report
Renewal
Deficiencies: 4
Jul 29, 2022
Visit Reason
The inspection was conducted as a renewal inspection of Brighter Living Assisted Living and Memory Care to assess compliance with applicable standards and laws.
Findings
The inspection found multiple violations including failure to update the uniform assessment instrument (UAI) after significant changes in residents' conditions, failure to review and update individualized service plans (ISPs) annually and as needed, failure to include the hour of activities on the activity schedule, and medication administration errors.
Deficiencies (4)
| Description |
|---|
| Facility failed to ensure the uniform assessment instrument (UAI) was completed whenever there is a significant change in the resident's condition. |
| Facility failed to ensure individualized service plans (ISPs) were reviewed and updated at least once every 12 months and as needed for a significant change in a resident's condition. |
| Facility failed to ensure the written schedule of activities included the hour of the activity. |
| Facility failed to ensure medications were administered in accordance with the physician's or other prescriber's instructions. |
Report Facts
Inspection duration hours: 4
Dates missing hour on activity schedule: 5
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Alexandra Poulter | Licensing Inspector | Contact person for questions about the inspection |
| Coy Stevenson | Current Inspector | Named as current inspector for the facility |
| Staff #1 | Confirmed medication administration error for Resident #3 |
Inspection Report
Monitoring
Census: 66
Deficiencies: 5
Apr 27, 2022
Visit Reason
The inspection was a monitoring visit conducted to assess compliance with applicable standards and laws at Brighter Living Assisted Living and Memory Care.
Findings
The inspection found multiple violations related to failure to complete uniform assessment instruments annually, incomplete individualized service plans, missing signatures on resident agreements, and improper documentation of restraints in resident service plans.
Deficiencies (5)
| Description |
|---|
| Facility failed to ensure the uniform assessment instrument (UAI) was completed at least annually. |
| Facility failed to ensure the comprehensive individualized service plan (ISP) included identified needs and home health services. |
| Facility failed to ensure individualized service plans were reviewed and updated at least once every 12 months. |
| Facility failed to retain signed copies of all agreements and required notifications in resident records. |
| Facility failed to ensure restraints were used in accordance with the resident's service plan and properly documented. |
Report Facts
Number of residents present: 66
Number of resident records reviewed: 10
Number of staff records reviewed: 3
Number of resident interviews: 2
Number of staff interviews: 1
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Coy Stevenson | Inspector | Current inspector conducting the inspection |
| Alexandra Poulter | Licensing Inspector | Contact person for questions regarding the inspection |
| Staff #1 | Staff member interviewed who confirmed deficiencies related to UAI, ISP, and home health services documentation | |
| Marketing Director | Responsible for ensuring documentation is signed prior to move-in | |
| DON/RCC | Responsible for ensuring ISPs and restraint orders are up to date and for auditing charts | |
| Administrator | Involved in meetings to ensure compliance and oversight of documentation |
Inspection Report
Renewal
Census: 44
Deficiencies: 8
Feb 11, 2022
Visit Reason
An unannounced renewal inspection was conducted at the facility on February 11, 2022, with an exit call on March 1, 2022, to conclude the inspection.
Findings
The inspection identified multiple deficiencies including incomplete physical examination records for new admissions, failure to update fall risk ratings after falls, incomplete Uniform Assessment Instruments (UAI) reflecting resident behaviors, incomplete individualized service plans (ISP) missing dates and allergy information, failure to address specialized needs such as wandering, medication management errors including inaccurate transcription and administration times, and staff making materially false statements on sworn statements regarding convictions.
Deficiencies (8)
| Description |
|---|
| Facility failed to ensure physical examination reports contained the date and allergy reaction descriptions for new admissions. |
| Facility failed to review and update fall risk ratings after resident falls. |
| Facility failed to complete Uniform Assessment Instruments (UAI) when there was a significant change in resident condition. |
| Facility failed to ensure individualized service plans (ISP) documented dates of identified needs and allergy information. |
| Facility failed to provide attention to specialized needs such as wandering from the premises. |
| Facility failed to implement a written plan for medication management including accurate transcription of medication orders to MARs. |
| Facility failed to ensure medications were administered in accordance with physician's instructions. |
| Staff made materially false statements on sworn statements regarding convictions. |
Report Facts
Resident falls: 5
Staff with materially false sworn statements: 8
Inspection Report
Complaint Investigation
Deficiencies: 0
Nov 30, 2021
Visit Reason
A non-mandated complaint inspection was initiated due to a complaint received regarding allegations in the areas of resident care and diabetic medication management.
Findings
The investigation concluded that the evidence did not support the allegation of non-compliance with standards or law.
Complaint Details
A complaint was received alleging issues with resident care and diabetic medication management; the complaint was not substantiated.
Inspection Report
Complaint Investigation
Deficiencies: 0
Nov 30, 2021
Visit Reason
An onsite complaint investigation was initiated and concluded regarding staffing and personnel.
Findings
The complaint was determined to be not valid based on the allegations after review of records and interviews.
Complaint Details
Complaint related to staffing and personnel; complaint was not substantiated.
Inspection Report
Complaint Investigation
Deficiencies: 4
Sep 7, 2021
Visit Reason
A non-mandated complaint inspection was initiated due to allegations regarding resident care, related services, and staffing at Brighter Living Assisted Living and Memory Care.
Findings
The investigation found multiple violations related to staffing minimums not being met during day, evening, and night shifts in the special care unit, failure to report major incidents within 24 hours, and inadequate supervision of residents including incidents of wandering from the premises.
Complaint Details
The complaint investigation was substantiated with violations issued based on evidence gathered from record reviews and staff interviews confirming staffing shortages and failure to report incidents.
Deficiencies (4)
| Description |
|---|
| Failed to ensure at least two direct care staff members were awake and on duty at all times in each special care unit during day and evening shifts when more than 20 residents were present. |
| Failed to ensure at least two direct care staff members were awake and on duty at all times in each special care unit during night hours with 22 or fewer residents present. |
| Failed to report to the regional licensing office within 24 hours any major incident that negatively affected or threatened the life, health, safety, or welfare of any resident. |
| Failed to provide supervision of resident schedules, care, and activities, including attention to specialized needs such as wandering from the premises. |
Report Facts
Inspection dates: 3
Dates with staffing shortages: 14
Incident dates not reported: 2
Inspection Report
Renewal
Deficiencies: 0
Feb 11, 2021
Visit Reason
A renewal inspection was initiated and concluded on 02/11/2021 using an alternate remote protocol due to a state of emergency health pandemic.
Findings
The inspection reviewed resident and staff records, conducted a live video tour of the facility, and found no violations with applicable standards or law.
Inspection Report
Monitoring
Deficiencies: 1
Jan 26, 2021
Visit Reason
A monitoring inspection was initiated to review compliance with applicable standards and laws, including review of resident and staff records and other documentation.
Findings
The inspection found non-compliance with standards related to annual review of resident rights, specifically that resident #4's responsible party last reviewed and signed the resident rights on 02/04/2019, which was not current.
Deficiencies (1)
| Description |
|---|
| Facility failed to ensure rights and responsibilities of residents in assisted living facilities were reviewed annually with each resident or their legal representative as required. |
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