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Tucked away in the neighborhood of Hopewell, VA, Brighter Living Assisted Living and Memory Care is a supportive community for those looking for assisted living and memory care. A team of reliable caregivers and nurses are always available to assist residents with their daily living activities. From medication management and personal care to daily housekeeping, the community has it all to guarantee a comfortable retirement.
An array of planned community activities keep everyone active and happy while helping maintain their overall well-being. Those living with memory loss are provided a safe and secure environment tailored to helping them maintain their current cognitive abilities. With its individualized care plans and vibrant programs, the community ensures residents enjoy a blissful retirement tailored to their uniqueness.
Lower than the Virginia average: 85.7%Brighter Living Assisted Living and Memory Care is administrated by Carrie Jackson.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 37 | 32 | This facility has 16% more total deficiencies than a typical Virginia assisted living residence (37 vs. VA avg 32).↑ 16% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 7.4 | 6.4 | This facility has 16% more deficiencies per year than a typical Virginia assisted living residence (7.4 vs. VA avg 6.4).↑ 16% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.9 | 2.3 | This facility has 17% fewer deficiencies per inspection than a typical Virginia assisted living residence (1.9 vs. VA avg 2.3).↓ 17% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 20 | 14 | This facility has 43% more total inspections than a typical Virginia assisted living residence (20 vs. VA avg 14).↑ 43% worse |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 8 | 9 | This facility has 11% fewer inspections with violations than a typical Virginia assisted living residence (8 vs. VA avg 9).↓ 11% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 40% | 64% | This facility has 24 percentage points lower inspection violation rate than a typical Virginia assisted living residence (40% vs. VA avg 64%).↓ 24% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 7 | This facility has 14% more total complaints than a typical Virginia assisted living residence (8 vs. VA avg 7).↑ 14% worse |
|
Complaints per year
Average complaints per year since 2021.
| 1.6 | 1.4 | This facility has 14% more complaints per year than a typical Virginia assisted living residence (1.6 vs. VA avg 1.4).↑ 14% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspections on November 5, 2025, found no deficiencies related to complaints about personnel, staffing, supervision, and resident care. Earlier inspections showed a mixed record, with multiple citations issued in 2023 and prior years mainly involving medication administration, resident assessments, fall risk management, individualized service plans, and staffing levels. Complaint investigations were mostly unsubstantiated except for one in September 2021, which confirmed staffing shortages and failure to report incidents promptly. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows improvement in recent years, with no deficiencies noted in the latest inspections following earlier issues.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Housing Options: Private / Semi-Private Rooms
Building Type: 2-story
Transportation Services
Shasta Ayala has been in health care since 2006, beginning as a CNA and becoming an administrator in 2017. She is dedicated to her staff and residents at Brighter Living Assisted Living and Memory Care. Outside of work, Shasta enjoys camping and supporting her four children at their sporting events.
4.8 miles from city center
Estimated distance in miles from Hopewell's city center to Brighter Living Assisted Living and Memory Care's address, calculated via Google Maps.
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Brighter Living Assisted Living and Memory Care is located in Hopewell, Virginia.
Here are the financial assistance programs available to residents in Virginia.
The information below is reported by the Virginia Department of Social Services and Department of Health.
| Brighter Living Assisted Living and Memory Care |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Hopewell | 100 | No | 46 | Private / Semi-Private Rooms | Carrie Jackson | 61.0% | - | 20 | 40% | 8 | 37 | 1.9 |
| Petersburg Home for Ladies |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Petersburg (Blandford) | 54 | No | 48 | Private / Semi-Private Rooms | Jessica Hancock | 75.9% | A+ | 6 | 33.3% | - | 9 | 1.5 |
Brighter Living Assisted Living and Memory Care is in the Hopewell neighborhood of Hopewell.
Brighter Living Assisted Living and Memory Care has a walk score of 46. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to VA state health department records, Brighter Living Assisted Living and Memory Care's license expires on August 13, 2026.
Brighter Living Assisted Living and Memory Care's occupancy is 61%.
Carrie Jackson is the administrator of Brighter Living Assisted Living and Memory Care.
Brighter Living Assisted Living and Memory Care has 100 beds.
Brighter Living Assisted Living and Memory Care has had 20 recently reported deficiencies.
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