Inspection Reports for Brookdale West Hartford

The inspection visit was conducted as a complaint investigation related to complaint CT#37113.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units and part-time Infection Prevention and Control Specialist requirements were confirmed.

Complaint investigation CT#37113 was conducted and found no substantiated violations.

The inspection visit was conducted as a complaint investigation related to CT#37113.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units and infection prevention requirements were also confirmed.

Complaint investigation related to CT#37113; no violations were substantiated.

The inspection visit was conducted as a licensing inspection for renewal purposes at the facility.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection.

The inspection visit was conducted as a complaint investigation related to complaint #33792.

Violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection, as noted in the attached violation letter dated 3/15/23.

Complaint investigation #33792 was the basis for the visit. Violations were substantiated as indicated by the attached violation letter.

The inspection was conducted as a licensing renewal inspection for the facility.

No violations of the General Statutes of Connecticut and/or regulations of Connecticut State Agencies were identified at the time of this inspection. Verification of Alzheimer's special care units and full-time Infection Prevention and Control Specialist requirements were confirmed.

The inspection was conducted as a complaint investigation related to alleged violations at Brookdale West Hartford Assisted Living Services Agency.

The investigation found that the Assisted Living Services Agency failed to ensure services were provided to Client #1, including failure to provide incontinence care, resulting in the client developing pressure ulcers. The agency also failed to properly document assessments and monitor staff performance.

Complaint Investigation # CT 25177 was conducted. Violations were substantiated as the agency failed to provide required services and proper documentation, resulting in client harm.

Unannounced visits were made to Brookdale West Hartford on April 3 and 4, 2019 by a representative of the Facility Licensing and Investigations Section of the Department of Public Health for the purpose of conducting an investigation.

The Assisted Living Services Agency failed to ensure services were provided to Client #1, including failure to provide incontinence care, failure to monitor staff performance, failure to document skin assessments accurately, and failure to delineate wound care responsibilities, resulting in Client #1 acquiring two pressure ulcers.

Unannounced visits were made to Brookdale West Hartford on multiple dates in March and April 2017 to conduct multiple complaint investigations related to alleged violations of Connecticut State Agencies regulations.

The inspection identified multiple violations including failure to ensure effective communication and safe administration of medications, failure to coordinate services with clients and families, failure to document employment of a Resident Service Coordinator, failure to ensure client safety and follow agency policies, failure to maintain proper personnel documentation, failure to hold required meetings, and failure to respond timely to emergency pendant alarms.

The visit was triggered by multiple complaint investigations (#21230, #19133, #20349, #18213, #21548). Violations were substantiated as identified during the inspection.