Show Inspection Reports
Total Health inspections
2
Near State average
State average:
N/A
Last Health inspection on Jan 2024
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Brothers of Mercy Nursing & Rehabilitation Center
Brothers of Mercy Nursing & Rehabilitation Center
Brothers of Mercy Nursing & Rehabilitation Center is an Assisted Living Home in New York
Brothers of Mercy Nursing… is an Assisted Living Home in New York
Brothers of Mercy Nursing & Rehabilitation Center is a skilled nursing and rehabilitation facility located in Clarence, NY. It offers a range of services including assisted living, memory care, and outpatient therapy. The center is recognized for its commitment to compassionate care and has received a 5-Star Medicare rating.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
240
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
80.2%
Residents per day (avg)
200
Occupancy rate
80.2%
Residents per day (avg)
200
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
23% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
11% of new residents, often for short stays.
Typical stay
9 - 10 months
Medicaid
65% of new residents, often for long-term daily care.
Typical stay
3 - 4 months
Finances and operations
Voluntary non-profit home
Other
Home revenue
$26.7M
Operating deficit
-$395.8K
Voluntary non-profit home
Other
Home revenue
$26,749,395.00
Operating deficit
$-395,807.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$15.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$22.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$38.5M
240-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
About this community
License Status
ActiveFacility Type
Nursing Home
Additional licensing details
License number:
1456300N
CMS Certification Number:
335112
County:
Erie
Awards:
Best Nursing Home for 2024 by U.S. News & World Report, recognized on Newsweek’s America’s Best Nursing Homes List for New York State.
Ownership & operating entity
Owner name:
Brothers of Mercy Nursing Home Company, Inc (Not for Profit)
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
Skilled Nursing, Rehabilitation, Assisted Living, Memory Care, Outpatient Therapy, Physical Therapy, Occupational Therapy, Speech Therapy, Hospice
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
2 inspections
2 with citations, 0 without citations
63 complaints
26.3 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
16 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
1 enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
August 18, 2020 — Stipulation & Order #: NH-20-061
A formal agreement with the state to correct serious or repeated issues.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
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SNF
Nursing Homes 24/7 care needed
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85
HAVERON, NOREEN
45.5%
$13,340,016.00
$10,214,151.00
76.6%
36.90
5/5
6.3081
5/5
5/5
4/5
Studio / 1 Bed / Private / Semi-Private Rooms
Brothers of Mercy Nursing & Rehabilitation Center
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NY 14031
240
No
-
DILLSWORTH, TERESA
80.2%
$25,938,514.00
$15,899,581.00
61.3%
199.70
5/5
4.2468
4/5
4/5
5/5
-
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AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
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10
No
-
-
-
-
-
-
-
-
-
-
-
-
-
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AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
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16
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27
VILLAGE CHANGE LLC
-
-
-
-
-
-
-
-
-
-
Private / Semi-Private Suite
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AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
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12
No
8
GOLDEN OAKS VILLAS, LLC
-
-
-
-
-
-
-
-
-
-
-
Places of interest near Brothers of Mercy Nursing & Rehabilitation Center
0.0 miles from city center
Clarence, NY 14031
Calculate Travel Distance to Brothers of Mercy Nursing & Rehabilitation Center
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
374
Total Staff
359
Employees
15
Contractors
95,345
Total Hours (Quarter)
130
Avg Staff/Day
8.1
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 16 | 7.9 | No |
| Licensed Practical Nurse | 72 | 8.4 | No |
| Certified Nursing Assistant | 170 | 8.5 | No |
Staff by Category
Administration ⓘ
2 staff
6.3hs shift avg
Nursing Staff ⓘ
280 staff
8.4hs shift avg
Physicians & Practitioners ⓘ
17 staff
7.5hs shift avg
Therapy Services ⓘ
44 staff
7.3hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
5 staff
7.6hs shift avg
Dietary Services ⓘ
21 staff
7.5hs shift avg
Other Services ⓘ
5 staff
7.9hs shift avg
Contractor Analysis
0.4%
of total hours from contractors
335 contractor hours this quarter
Clinical Nurse Specialist: 7
Qualified Social Worker: 2
Medical Director: 1
RN Director of Nursing: 4
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 170 | 0 | 170 | 41,191 | 91 | 100% | 8.5 |
| Licensed Practical Nurse | 72 | 0 | 72 | 22,003 | 91 | 100% | 8.4 |
| Registered Nurse | 16 | 0 | 16 | 5,603 | 91 | 100% | 7.9 |
| Other Dietary Services Staff | 20 | 0 | 20 | 4,761 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 9 | 7 | 16 | 3,455 | 67 | 74% | 7.4 |
| Physical Therapy Assistant | 10 | 0 | 10 | 2,814 | 81 | 89% | 7.7 |
| Respiratory Therapy Technician | 9 | 0 | 9 | 2,777 | 89 | 98% | 7.3 |
| Nurse Aide in Training | 17 | 0 | 17 | 2,298 | 67 | 74% | 7.2 |
| Speech Language Pathologist | 11 | 0 | 11 | 2,161 | 87 | 96% | 7.1 |
| Physical Therapy Aide | 9 | 0 | 9 | 1,926 | 82 | 90% | 6.8 |
| Mental Health Service Worker | 5 | 0 | 5 | 1,807 | 64 | 70% | 7.9 |
| Occupational Therapy Aide | 4 | 0 | 4 | 1,573 | 64 | 70% | 7.6 |
| Qualified Social Worker | 3 | 2 | 5 | 901 | 65 | 71% | 7.6 |
| RN Director of Nursing | 1 | 4 | 5 | 525 | 62 | 68% | 7.2 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 56 | 62% | 8.1 |
| Administrator | 1 | 0 | 1 | 436 | 55 | 60% | 7.9 |
| Dietitian | 1 | 0 | 1 | 431 | 59 | 65% | 7.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 150 | 29 | 32% | 5.2 |
| Medical Director | 0 | 1 | 1 | 78 | 26 | 29% | 3 |
Health Inspection History
Total Health citations
6
Near State average
State average:
N/A
3 citations per inspection (avg)
Citations origin
Citations can result from standard inspections or complaint-based investigations.
Standard inspections
6 citations
Complaint investigations
0 citations
Breakdown of citations
Critical Health citations
0
Near State average
State average:
N/A
Serious Health citations
0
Near State average
State average:
N/A
Moderate Health citations
5
Minor Health citations
1
Citations history (last 3 years)
Pharmacy moderate citation
Jan 09, 2024
Corrected
Quality of Care moderate citation
Jan 09, 2024
Corrected
Quality of Care moderate citation
Jan 09, 2024
Corrected
Quality of Care moderate citation
Jan 09, 2024
Corrected
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Resident Census by Payment Source
178
Total Residents
Medicare
7
(3.9%)
ⓘ
Medicaid
82
(46.1%)
ⓘ
Private Pay/Other
89
(50%)
ⓘ
Programs & Services
Nurse Aide Training
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
10.2
Near State average
State average:
9.8
Functional decline score
24.5
35% worse than State average
State average:
18.1
Long-Stay Resident Measures
Daily care & independence
Need for Help with Daily Activities Increased
13.6%
17% below State average.
Walking Ability Worsened
24.2%
46% above State average.
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
35.8%
67% above State average.
Safety & clinical stability
Falls with Major Injury
3.6%
19% above State average.
High Risk Residents with Pressure Ulcers
4.1%
42% below State average.
Urinary Tract Infection
2.0%
45% above State average.
Emotional & behavioral wellbeing
Depressive Symptoms
5.5%
70% below State average.
Antipsychotic Use
17.0%
35% above State average.
Preventive care
Pneumococcal Vaccine
99.5%
9% above State average.
Influenza Vaccine
98.2%
3% above State average.
Nutrition & physical health
Lost Too Much Weight
5.7%
7% below State average.Short-stay resident measures
Pneumococcal Vaccine
92.5%
21% better than State average
Antipsychotic medication increase
0.4%
72% better than State average
Influenza Vaccine
90.3%
15% better than State average Financial Trends
Historical financial and operational data for Brothers of Mercy Nursing & Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
80.2%
↑ 8.9pp vs 2022
Net Income
-$395,807
↑ ~$2.5M vs 2022
Total Payroll
$18,681,304
↑ ~$1.7M vs 2022
Profit Margin
-1.5%
↑ 7.4pp vs 2022
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