Deficiencies per Year
12
9
6
3
0
Severe
High
Moderate
Low
Unclassified
Census Over Time
Inspection Report
Follow-Up
Census: 139
Deficiencies: 0
Jun 17, 2025
Visit Reason
An announced follow-up and complaint survey was conducted at the facility from June 16 through June 17, 2025.
Findings
The facility was found to be in substantial compliance with applicable regulations. No deficiencies were identified at the time of the survey.
Complaint Details
The survey was complaint-related and follow-up in nature. The facility was found to be in substantial compliance.
Report Facts
Survey sample size: 25
Inspection Report
Recertification Complaint
Census: 158
Deficiencies: 11
Apr 18, 2025
Visit Reason
A Recertification and Complaint survey was conducted by Healthcare Management Solutions, LLC on behalf of the State of Delaware, Department of Health and Social Services, Division of Health Care Quality from 04/14/25 to 04/18/25.
Findings
The facility was found not to be in substantial compliance with 42 CFR 483 subpart B. Deficiencies were identified related to visitation rights, safe environment, abuse investigation, transfer/discharge notices, care planning, quality of care, medication errors, food service, and pest control among others.
Complaint Details
The complaint investigation was substantiated as the facility was found not in substantial compliance with multiple regulatory requirements including visitation rights, abuse investigation, and quality of care.
Severity Breakdown
SS=D: 7
SS=C: 1
SS=G: 1
SS=E: 2
Deficiencies (11)
| Description | Severity |
|---|---|
| Facility failed to allow family visitation for one out of 49 sampled residents, violating visitation rights. | SS=D |
| Facility failed to ensure a homelike environment for one resident due to urine odor from soiled briefs. | SS=D |
| Facility failed to thoroughly investigate an allegation of abuse for one resident. | SS=D |
| Facility failed to provide timely and complete transfer/discharge notices for sampled residents. | SS=C |
| Facility failed to develop and revise a person-centered care plan related to falls for one resident. | SS=D |
| Facility failed to ensure timely identification and notification of changes in condition following a fall for one resident. | SS=D |
| Facility failed to ensure wound care treatment orders were obtained and followed for one resident with pressure ulcers. | SS=D |
| Facility failed to provide adequate supervision and assistance devices to prevent accidents for two residents. | SS=G |
| Facility failed to administer medications timely and accurately for two residents. | SS=D |
| Facility failed to ensure meals were provided with no more than a 14-hour gap between evening meal and breakfast for 118 of 158 residents. | SS=E |
| Facility failed to maintain kitchen in sanitary condition and ensure pest control measures were effective. | SS=E |
Report Facts
Survey Census: 158
Sample Size: 49
Supplemental Residents: 12
Deficiencies cited: 12
Residents affected by meal gap: 118
Residents reviewed for falls: 9
Residents reviewed for accidents: 10
Residents reviewed for medication errors: 49
Residents reviewed for transfer notices: 4
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Brandi Wilson | Licensed Nursing Home Administrator (LNHA) | Signed the state survey report |
| Administrator1 | Interviewed regarding visitation policy and visitation hours | |
| Director of Nursing (DON) 1 | Director of Nursing | Interviewed regarding visitation, abuse investigation, and care planning |
| Registered Nurse (RN) 2 | Registered Nurse | Interviewed regarding visitation and resident care |
| Licensed Practical Nurse (LPN) 14 | Unit Manager for DelCastle | Interviewed regarding visitation and staff discussions |
| Certified Nursing Assistant (CNA) 16 | Certified Nursing Assistant | Interviewed regarding room conditions and visitation |
| Social Services (SS) | Social Services | Interviewed regarding visitation and family concerns |
| Licensed Practical Nurse (LPN) 6 | Licensed Practical Nurse | Interviewed regarding incontinence care and resident condition |
| Certified Nursing Assistant (CNA) 13 | Certified Nursing Assistant | Interviewed regarding incontinence care and resident condition |
| Licensed Practical Nurse (LPN) 21 | Assistant Director of Nursing (ADON) | Interviewed regarding incontinence care and staff training |
| Family Member (F) 9 | Interviewed regarding resident care and incontinence | |
| Housekeeper (HK) 1 | Housekeeper | Interviewed regarding disposal of soiled briefs |
| Licensed Practical Nurse (LPN) 12 | Licensed Practical Nurse | Interviewed regarding resident condition and medication administration |
| Nursing Home Administrator | Interviewed regarding abuse investigation and staff education | |
| Clinical Consultant | Interviewed regarding abuse investigation | |
| Director of Rehabilitation (DOR) | Director of Rehabilitation | Interviewed regarding therapy staff education |
| Certified Nursing Assistant (CNA) 14 | Certified Nursing Assistant | Interviewed regarding resident fall and care |
| Licensed Practical Nurse (LPN) 8 | Licensed Practical Nurse | Interviewed regarding medication administration |
| Staffing Coordinator | Interviewed regarding incontinence care and medication administration | |
| Dietary Manager (DM) | Dietary Manager | Interviewed regarding meal service and kitchen sanitation |
| Registered Dietician (RD) 2 | Registered Dietician | Interviewed regarding meal service |
| Director of Nursing (DON) 2 | Director of Nursing | Interviewed regarding injury investigation |
| Licensed Practical Nurse (LPN) 19 | Licensed Practical Nurse | Interviewed regarding family contact for hospital transfers |
| Licensed Practical Nurse (LPN) 18 | Licensed Practical Nurse | Interviewed regarding hospital transfer documentation |
| Registered Nurse (RN) 6 | Registered Nurse | Interviewed regarding insulin pen administration |
| Staff Developer/designee | Responsible for staff education on visitation and medication administration | |
| Director of Nursing/designee | Director of Nursing | Responsible for audits and staff education |
| Assistant Director of Nursing (ADON) | Assistant Director of Nursing | Interviewed regarding fall care planning and wound care |
| Maintenance Director (MD) | Maintenance Director | Interviewed regarding kitchen repairs and pest control |
| District Manager of Housekeeping | Interviewed regarding kitchen sanitation and pest control | |
| Wound Care Nurse | Responsible for ensuring wound treatment orders are obtained | |
| Nursing Home Administrator/designee | Responsible for education and audits related to injury and care | |
| Licensed Practical Nurse (LPN) 20 | Licensed Practical Nurse | Interviewed regarding medication administration |
| Registered Nurse (RN) 11 | Registered Nurse | Interviewed regarding resident fall |
| Certified Nursing Assistant (CNA) 10 | Certified Nursing Assistant | Interviewed regarding resident fall and care |
| Nursing Home Administrator (NHA) | Nursing Home Administrator | Interviewed regarding abuse investigation and staff education |
| Licensed Practical Nurse (LPN) 13 | Licensed Practical Nurse | Interviewed regarding visitation and staff replacement |
| Licensed Practical Nurse (LPN) 7 | Licensed Practical Nurse | Interviewed regarding staff training |
| Licensed Practical Nurse (LPN) 1 | Licensed Practical Nurse | Interviewed regarding staff training |
| Director of Rehabilitation (DOR) | Director of Rehabilitation | Interviewed regarding therapy staff education |
| Licensed Practical Nurse (LPN) 8 | Licensed Practical Nurse | Interviewed regarding medication administration |
| Registered Nurse (RN) 6 | Registered Nurse | Interviewed regarding insulin pen administration |
| Staffing Coordinator | Interviewed regarding medication administration | |
| Director of Nursing (DON) 1 | Director of Nursing | Interviewed regarding audits and staff education |
Inspection Report
Complaint Investigation
Census: 148
Deficiencies: 3
Feb 17, 2025
Visit Reason
An unannounced complaint survey was conducted at the facility from February 11, 2025 through February 17, 2025 to investigate complaints and assess compliance with regulatory requirements.
Findings
The facility was found deficient in multiple areas including failure to ensure residents received proper post-fall assessments and monitoring, respiratory and tracheostomy care, and laboratory services per physician orders. Deficiencies were based on observations, interviews, and record reviews of residents' clinical records and facility documentation.
Complaint Details
The visit was complaint-related, triggered by allegations concerning resident care. The deficiencies were substantiated based on the investigation.
Severity Breakdown
Level D: 2
Level E: 1
Deficiencies (3)
| Description | Severity |
|---|---|
| Failure to ensure residents received care and services in accordance with physician orders and professional standards for post-fall assessments and monitoring. | Level D |
| Failure to provide respiratory care, including tracheostomy care and respiratory mouth care, consistent with professional standards and the comprehensive person-centered care plan. | Level E |
| Failure to provide or obtain laboratory services only when ordered by a physician and to promptly notify the ordering physician of laboratory results outside clinical reference ranges. | Level D |
Report Facts
Residents sampled: 3
Investigative sample: 6
Facility census: 148
Opportunities for respiratory care: 60
Opportunities for tracheostomy and respiratory mouth care: 24
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Brandi Wilson | NHA | Provider's signature on the report |
| E3 | Chief Nursing Officer (CNO) | Interviewed and findings reviewed with this employee |
| E5 | RN Supervisor | Interviewed regarding resident condition |
| E1 | Nursing Home Administrator (NHA) | Exit conference participant |
| E2 | Director of Nursing (DON) | Exit conference participant |
| E10 | Corporate Nurse | Exit conference participant |
| E11 | Corporate Nurse | Exit conference participant |
Inspection Report
Re-Inspection
Census: 161
Deficiencies: 7
Mar 21, 2024
Visit Reason
A Recertification and Complaint survey was conducted by Healthcare Management Solutions, LLC on behalf of the State of Delaware, Department of Health and Social Services, Division of Health Care Quality from 03/18/24 to 03/21/24.
Findings
The facility was found not to be in substantial compliance with 42 CFR 483 subpart B. Deficiencies were identified in areas including safe environment, accuracy of assessments, care plan timing and revision, nutrition/hydration status maintenance, pain management, trauma informed care, and pharmacy services.
Deficiencies (7)
| Description |
|---|
| Facility failed to provide a safe, clean, comfortable, and homelike environment for five of 49 sampled residents. |
| Facility failed to accurately reflect the resident's status in the Minimum Data Set (MDS) assessments. |
| Facility failed to provide one resident advance notice of their care plan meetings and ensure one resident was invited to participate in his quarterly care plan meeting. |
| Facility failed to obtain a reweigh within 48 hours after a 26.3-pound weight loss for one of four residents reviewed for nutrition. |
| Facility failed to ensure narcotic pain medications were delivered in a timely manner and failed to offer additional non-pharmacy interventions or medications for pain management. |
| Facility failed to ensure trauma survivors received culturally competent, trauma-informed care accounting for residents' experiences and preferences. |
| Facility failed to provide routine and emergency drugs and biologicals to residents or obtain them under an agreement as required. |
Report Facts
Survey Census: 161
Sample Size: 49
Weight loss: 26.3
Deficiency completion dates: 5
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| R73 | Resident referenced in pain management deficiency and medication delivery issues | |
| LPN10 | Licensed Practical Nurse | Confirmed missed weight reweighs and medication delivery issues |
| Director of Nursing (DON) | Director of Nursing | Stated facility completed environmental checks and residents should be given advance notice for care conferences |
| Maintenance Director | Attempted to repair environmental concerns | |
| Manager of Housekeeping (MH) | Confirmed environmental observations and cleaning schedules | |
| Social Services Director (SSD) | Social Services Director | Stated care conferences would be held with residents and family members |
| LPN4 | Licensed Practical Nurse | Reported medication delivery communication issues |
| Certified Nursing Assistant (CNA) 7 | Certified Nursing Assistant | Reported resident pain complaints |
Inspection Report
Complaint Investigation
Census: 162
Deficiencies: 0
Jan 30, 2024
Visit Reason
An unannounced complaint survey was conducted at the facility from January 29, 2024 through January 30, 2024.
Findings
The facility was found to be in substantial compliance with 42 CFR Part 483 Subpart B Requirements for Long Term Care Facilities. No deficiencies were identified during the survey.
Complaint Details
The survey was complaint-related and included observations, interviews, and review of residents' clinical records. No deficiencies were identified, indicating substantial compliance.
Report Facts
Survey sample residents: 3
Inspection Report
Complaint Investigation
Census: 166
Deficiencies: 5
Oct 12, 2023
Visit Reason
An unannounced Complaint Survey was conducted at the facility from October 12, 2023 through October 17, 2023 to investigate complaints and assess compliance with regulatory requirements.
Findings
The survey identified multiple deficiencies related to notification of changes in resident condition, medication administration, quality of care, physician visits, resident records, and transport policies. Specific issues included failure to notify providers of significant changes, medication errors, inadequate implementation of care plans, and improper documentation.
Complaint Details
The visit was an unannounced complaint survey conducted from October 12 to October 17, 2023. The deficiencies were based on observations, interviews, clinical record reviews, and facility documentation. The facility census on the first day was 166 residents, with a survey sample size of 19 residents.
Deficiencies (5)
| Description |
|---|
| Failure to ensure the provider was consulted for a significant change in a resident's condition. |
| Failure to implement medication administration according to professional standards, including medication errors and improper documentation. |
| Failure to provide quality care, including issues with resident transport and medication reconciliation. |
| Failure to ensure physician visits met regulatory requirements, including review of total program of care and documentation. |
| Failure to maintain resident records with accurate and complete documentation. |
Report Facts
Facility census: 166
Survey sample size: 19
Resident heart rate range: 120
Resident heart rate range: 154
Hospitalization days: 19
Medication administration errors: 5
Audit compliance period: 3
Medication administration error date: 2023
Abatement date: 2023
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| Angela Hanson | Mentioned as author of patient safety guidelines on medication administration. | |
| Lisa M. Haddad | Mentioned as author of patient safety guidelines on medication administration. | |
| E46 | Licensed Practical Nurse (LPN) | Involved in medication administration and documentation errors related to resident R3. |
| E47 | Licensed Practical Nurse (LPN) | Involved in medication administration and documentation errors related to resident R3. |
| E1 | Nursing Home Administrator (NHA) | Participated in exit conference and review of findings. |
| E2 | Director of Nursing (DON) | Participated in exit conference and review of findings; confirmed nursing education completion. |
| E5 | Chief Nursing Officer (CNO) | Participated in exit conference and review of findings. |
| E15 | Corporate Consultant | Participated in exit conference and review of findings. |
| E16 | Corporate Nurse | Participated in exit conference and review of findings. |
| E4 | Licensed Practical Nurse (LPN) | Involved in medication administration error and education of staff. |
| E8 | Reviewed clinical lab work and progress notes related to resident R19. | |
| E11 | Licensed Practical Nurse (LPN) | Confirmed completion of nursing competencies and education. |
| E12 | Registered Nurse (RN) | Confirmed completion of nursing competencies and education. |
| E14 | Registered Nurse (RN) | Confirmed completion of nursing competencies and education. |
Inspection Report
Follow-Up
Census: 117
Deficiencies: 0
Apr 13, 2023
Visit Reason
An unannounced Follow-Up Survey for the Annual and Complaint Survey ending February 23, 2023, was conducted by the State of Delaware Division of Health Care Quality Office of Long Term Care Residents Protection from April 12, 2023 through April 13, 2023.
Findings
The facility was found to be in substantial compliance with 42 CFR Part 483, Subpart B, Requirements for Long Term Care as of March 24, 2023. No deficiencies were identified at the time of the survey.
Report Facts
Survey sample size: 20
Inspection Report
Annual Inspection
Census: 125
Deficiencies: 7
Feb 23, 2023
Visit Reason
An unannounced Annual and Complaint Survey was conducted at the facility from February 13, 2023 through February 23, 2023 to assess compliance with state and federal regulations for skilled and intermediate care nursing facilities.
Findings
The facility failed to meet the minimum staffing requirement of 3.28 hours of direct care per resident per day for three days and failed to ensure reasonable accommodations, proper Medicaid/Medicare coverage notifications, comprehensive care plans, proper bowel and bladder care, medication storage and labeling, infection control, and other regulatory requirements. A norovirus outbreak was identified and the facility failed to fully implement infection control measures.
Deficiencies (7)
| Description |
|---|
| Facility failed to provide staffing at a level of at least 3.28 hours of direct care per resident per day for three days. |
| Facility failed to ensure a call bell was within reach for one resident. |
| Facility failed to obtain signature or document refusal for Notice of Medicare Non-Coverage for discharged residents. |
| Facility failed to develop comprehensive person-centered care plans for two residents. |
| Facility failed to ensure proper bowel and bladder care for residents with urinary catheters and fecal incontinence. |
| Facility failed to ensure medications were stored and labeled properly, including opened medications without expiration dates. |
| Facility failed to maintain an effective infection prevention and control program, including failure to control a norovirus outbreak. |
Report Facts
Facility census: 125
Survey sample size: 67
Direct care hours per resident per day: 3.28
Direct care hours per resident per day observed: 3.15
Direct care hours per resident per day observed: 3.21
Direct care hours per resident per day observed: 3.19
Residents reviewed for call bell: 5
Residents reviewed for Notice of Medicare Non-Coverage: 3
Residents sampled for care plans: 35
Residents reviewed for interdisciplinary team participation: 35
Residents reviewed for bowel/bladder care: 4
Norovirus outbreak residents documented: 46
Norovirus outbreak residents affected: 9
Inspection Report
Complaint Investigation
Census: 108
Deficiencies: 1
Aug 18, 2021
Visit Reason
An unannounced COVID-19 Focused Infection Control and complaint survey was conducted at the facility from August 17, 2021 through August 18, 2021.
Findings
The facility was found to be in compliance with COVID-19 infection control regulations but failed to maintain the minimum nursing staffing level of 3.28 hours of direct care per resident per day for two days reviewed. Staffing shortages were due to COVID-19 outbreaks affecting nursing staff.
Complaint Details
The survey was complaint triggered and included a COVID-19 Focused Infection Control component. The complaint was substantiated by findings related to staffing shortages during a COVID outbreak.
Deficiencies (1)
| Description |
|---|
| Failure to maintain minimum nursing staffing level of 3.28 hours of direct care per resident per day on 8/7/2021 and 8/8/2021. |
Report Facts
Census: 108
PPD (hours of direct care per resident per day): 2.9
PPD (hours of direct care per resident per day): 3.19
Minimum required PPD: 3.28
Inspection Report
Complaint Investigation
Census: 95
Deficiencies: 0
Mar 1, 2021
Visit Reason
A COVID-19 Focused Infection Control Survey and Complaint Survey was conducted by the State of Delaware Division of Health Care Quality from February 17, 2021 through March 1, 2021.
Findings
The facility was found to be in compliance with 42 CFR §483.80 infection control regulations and had implemented the CMS and CDC recommended practices to prepare for COVID-19. No deficiencies were identified at the time of the survey.
Complaint Details
The survey included a complaint investigation component; however, no deficiencies were identified.
Report Facts
Facility census: 95
Inspection Report
Complaint Investigation
Census: 91
Deficiencies: 2
Jan 11, 2021
Visit Reason
An unannounced COVID-19 Focused Infection Control and Complaint Survey was conducted by the State of Delaware Division of Health Care Quality, Office of Long Term Care Residents Protection from January 5, 2021 to January 11, 2021.
Findings
The facility failed to ensure that one of three sampled residents received treatment and care in accordance with professional standards for post-fall assessment and monitoring, resulting in a three-day delay in reporting a fall. Additionally, the facility failed to ensure appropriate use of transfer devices to prevent accidents for one resident.
Complaint Details
The survey was complaint-related, focusing on infection control and specific allegations regarding fall reporting and transfer device use. The findings indicate substantiated deficiencies related to delayed fall reporting and improper use of transfer devices.
Severity Breakdown
SS=D: 2
Deficiencies (2)
| Description | Severity |
|---|---|
| Failure to ensure one resident received timely post-fall assessment and monitoring after a fall on 12/14/2021, with a three-day delay in reporting the fall. | SS=D |
| Failure to ensure appropriate transfer devices were used to prevent accidents, including improper validation of transfer status and use of mechanical lifts. | SS=D |
Report Facts
Survey sample size: 7
Facility census: 91
Deficiencies cited: 2
Employees Mentioned
| Name | Title | Context |
|---|---|---|
| E5 CNA | Certified Nurse's Aide | Involved in fall incident and reporting |
| E6 CNA | Certified Nurse's Aide | Involved in fall incident and reporting |
| E2 DON | Director of Nursing | Confirmed fall reporting delays and participated in exit conference |
| E3 ADON | Assistant Director of Nursing | Discussed fall incident during investigation |
| E1 NHA | Nursing Home Administrator | Participated in exit conference |
Loading inspection reports...



