Inspection Reports for
Careone At Hanover Township

101 Whippany Road, Whippany, NJ, 07981

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Deficiencies (last 5 years)

Deficiencies (over 5 years) 6.6 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

27% worse than New Jersey average
New Jersey average: 5.2 deficiencies/year

Deficiencies per year

24 18 12 6 0
2020
2021
2022
2024
2025

Occupancy

Latest occupancy rate 88% occupied

Based on a March 2024 inspection.

This facility has shown a steady increase in demand based on occupancy rates.

Occupancy rate over time

40% 60% 80% 100% Dec 2020 Apr 2021 Sep 2021 Jan 2024 Mar 2024

Notice

Deficiencies: 0 Date: Nov 20, 2025

Visit Reason
This document serves as a Notice of Privacy Practices to inform individuals about how their medical information may be used and disclosed by NJDHSS, the rights they have regarding their health information, and the responsibilities of NJDHSS to protect this information.

Findings
The notice details the types of information covered, reasons for use and disclosure of health information, individual rights related to health information, legal duties of NJDHSS, and contact information for privacy concerns.

Report Facts
Effective date: 2011

Employees mentioned
NameTitleContext
Devon L. GrafDirectorNJDHSS Privacy Officer named as contact for privacy practices

Inspection Report

Complaint Investigation
Deficiencies: 1 Date: Oct 29, 2025

Visit Reason
The inspection was conducted based on Complaint #2569488 regarding failure to obtain a physician's order for consistent provision of customized Total Parenteral Nutrition (TPN) and interruption of TPN administration, which resulted in Resident #1's hospitalization for electrolyte abnormalities.

Complaint Details
Complaint #2569488 was substantiated. The investigation found that the facility failed to obtain an updated physician's order for TPN, resulting in missed administration from 7/18/25 to 7/22/25 and subsequent hospitalization of Resident #1 for severe hypokalemia and acute kidney injury.
Findings
The facility failed to ensure continuous administration of a customized TPN including 50 meq of Potassium Chloride, leading to severe hypokalemia, metabolic alkalosis, and acute kidney injury in Resident #1. Documentation and communication failures were identified among nursing staff and pharmacy, resulting in missed TPN doses and hydration for over 12 hours.

Deficiencies (1)
Failure to obtain a physician's order to ensure consistent provision of customized Total Parenteral Nutrition (TPN) including 50 meq Potassium Chloride, resulting in hospitalization for electrolyte abnormalities.
Report Facts
Potassium Chloride dosage: 50 Duration of missed TPN administration: 4 Duration of hydration interruption: 12 Lab potassium level: 2.3 Lab potassium level: 2.5 BIMS score: 14 Percentage of calories via parenteral or tube feeding: 51 Fluid volume via IV or tube feeding: 501

Employees mentioned
NameTitleContext
LPN #1Licensed Practical NurseInterviewed regarding TPN administration and order process for Resident #1
LPN #2Licensed Practical NurseInterviewed about missed TPN administration and communication failures
Director of NursingDirector of Nursing (DON)Interviewed about approval of admission, investigation of TPN interruption, and nursing follow-up failures
Registered DieticianRegistered Dietician (RD)Interviewed regarding TPN formulations and pharmacy documentation discrepancies

Inspection Report

Routine
Deficiencies: 4 Date: Apr 16, 2025

Visit Reason
The inspection was conducted as a routine survey to assess compliance with regulatory requirements related to resident care, safety, medication administration, and facility environment at Careone at Hanover Township.

Findings
The facility was found deficient in multiple areas including failure to maintain call bells within reach and proper side rail padding for residents, failure to maintain a safe and clean environment, inaccurate Minimum Data Set (MDS) assessments, and deficiencies in pharmaceutical services including missed medication administrations, inaccurate medication packaging, and narcotic medication accountability.

Deficiencies (4)
Failure to maintain the call bell within reach of Resident #52 and ensure side rail padding was in place.
Failure to maintain a safe, clean, and homelike environment, including soiled privacy curtains and broken light switch pull cords for Residents #18 and #19.
Failure to accurately code the Minimum Data Set (MDS) for 4 residents (#6, #14, #37, and #66), including immunization and hospice care status inaccuracies.
Failure to provide pharmaceutical services in accordance with professional standards, including missed doses of medication for Resident #267, inaccurate medication administration for Resident #3, and narcotic medication accountability issues for Residents #43 and #50.
Report Facts
Residents reviewed: 19 Missed medication doses: 4 Light switch pull cord length: 3 Clonazepam tablets: 18 Oxycodone tablets: 8

Employees mentioned
NameTitleContext
LPN #1Licensed Practical NurseNamed in medication omission finding for Resident #267
LPN #2Licensed Practical NurseNamed in medication administration and verification finding for Resident #3
LPN #3Licensed Practical NurseNamed in narcotic medication accountability finding for Resident #43
LPN #4Licensed Practical NurseNamed in narcotic medication accountability finding for Resident #50
Certified Nursing AssistantCNANamed in failure to ensure call bell and side rail padding for Resident #52
Licensed Practical NurseLPNConfirmed call bell and side rail padding issues for Resident #52
Licensed Nursing Home AdministratorLNHAAcknowledged safety concerns and discussed findings with surveyors
Director of NursingDONDiscussed concerns and acknowledged MDS inaccuracies and medication administration issues
MDS CoordinatorRN/MDS CoordinatorAcknowledged MDS coding errors and discussed corrective education
Maintenance WorkerMWAcknowledged broken light switch pull cords and planned replacement

Inspection Report

Complaint Investigation
Census: 83 Deficiencies: 1 Date: Mar 25, 2024

Visit Reason
The inspection was conducted based on Complaint #172250 to investigate allegations related to staffing levels at the facility.

Complaint Details
Complaint #172250 was substantiated as the facility failed to meet minimum staffing requirements per New Jersey law on multiple day shifts during the review period.
Findings
The facility was found not in compliance with New Jersey staffing regulations, failing to maintain the required minimum direct care staff to resident ratios on 11 of 14 day shifts reviewed. The facility was cited for deficient CNA staffing and required to submit a Plan of Correction.

Deficiencies (1)
Failure to maintain the required minimum direct care staff to resident ratios as mandated by the State of New Jersey on 11 of 14 day shifts reviewed.
Report Facts
Census: 83 Sample Size: 3 Day shifts deficient in CNA staffing: 11 Required CNAs on day shifts: 10 Actual CNAs on day shifts: 7

Inspection Report

Routine
Deficiencies: 9 Date: Jan 27, 2024

Visit Reason
The inspection was conducted to assess compliance with regulatory requirements related to resident assessments, care planning, pressure ulcer care, mobility, fall investigations, respiratory care, arbitration agreements, and infection control practices.

Findings
The facility failed to complete timely and accurate Minimum Data Set (MDS) assessments for several residents, failed to update care plans to reflect significant changes, failed to provide appropriate pressure ulcer care and prevent new ulcers, failed to prevent decline in range of motion resulting in contracture, failed to investigate falls adequately, failed to update physician orders for respiratory care, failed to inform residents properly about binding arbitration agreements, and failed to properly sanitize glucometers between residents.

Deficiencies (9)
Failed to update one resident's status by completing a significant change Minimum Data Set (MDS) assessment when admitted to hospice care.
Failed to ensure three residents had accurate Minimum Data Set (MDS) assessments.
Failed to revise/update care plans for two residents to reflect significant changes including fall with injury and tracheotomy care.
Failed to provide appropriate pressure ulcer care and prevent new ulcers, resulting in development of an unstageable sacral pressure ulcer and failure to reposition residents or use ordered low air loss mattress.
Failed to provide appropriate care to prevent decline in range of motion causing contracture of right hand.
Failed to thoroughly investigate falls for two residents and failed to lock bed wheels during transfer resulting in falls.
Failed to update physician's orders to accurately reflect respiratory care and services for one resident.
Failed to explain binding arbitration agreement and failed to inform residents of right to rescind agreement within thirty days for three residents.
Failed to sanitize glucometer used for multiple residents before and after each use, creating immediate jeopardy which was removed after corrective actions.
Report Facts
Residents reviewed: 28 Residents affected: 1 Residents affected: 3 Residents affected: 2 Residents affected: 1 Residents affected: 2 Residents affected: 1 Residents affected: 2 Residents affected: 1 Residents affected: 3 Residents affected: 3

Employees mentioned
NameTitleContext
LPN1Licensed Practical NurseNamed in glucometer sanitization deficiency and medication administration
Director of NursingDirector of NursingNamed in multiple findings including care plan, pressure ulcer care, falls, respiratory care, and glucometer sanitization
AdministratorFacility AdministratorNamed in findings related to fall investigations, respiratory care orders, and arbitration agreements
MDS CoordinatorMinimum Data Set CoordinatorNamed in findings related to MDS assessment deficiencies and care plan updates
Wound Care DoctorWound Care DoctorNamed in pressure ulcer care deficiencies
OT1Occupational TherapistNamed in range of motion and contracture deficiency
Director of RehabilitationDirector of RehabilitationNamed in range of motion and contracture deficiency
Certified Nursing Assistant 3CNANamed in contracture deficiency

Inspection Report

Annual Inspection
Census: 75 Capacity: 82 Deficiencies: 11 Date: Jan 27, 2024

Visit Reason
A Recertification and Complaint Survey was conducted by Healthcare Management Solutions on behalf of the New Jersey Department of Health from 01/22/24 to 01/25/24.

Complaint Details
Complaint #: NJ152404, NJ153519, NJ153897, NJ154244, NJ154252, NJ155977, NJ157896, NJ158712. Immediate Jeopardy was identified on 01/24/24 at 8:01 PM related to infection control failure with glucometer sanitization.
Findings
The facility was found not in substantial compliance with federal requirements based on deficiencies in multiple areas including infection control, comprehensive assessments, care plan revisions, pressure ulcer prevention, mobility maintenance, accident investigations, respiratory care, binding arbitration agreements, staffing ratios, and kitchen hood safety.

Deficiencies (11)
Failure to sanitize multi-use glucometer between residents per manufacturer's instructions causing Immediate Jeopardy.
Failure to complete significant change Minimum Data Set (MDS) assessment for one resident.
Failure to ensure accurate MDS assessments for three residents.
Failure to revise/update care plans for two residents to reflect changes in condition.
Failure to provide care and services to prevent pressure ulcers and to promote healing for one resident, and failure to reposition residents and use ordered pressure relieving devices.
Failure to provide appropriate treatment and services to prevent decline in range of motion for one resident.
Failure to thoroughly investigate falls and ensure incident reports and care plan updates for two residents.
Failure to update physician orders to accurately reflect care and services for one resident.
Failure to explain binding arbitration agreement and right to rescind within 30 days to three residents.
Failure to maintain required minimum direct care staff-to-resident ratios as mandated by the state of New Jersey.
Failure to ensure kitchen hood system was UL300 compliant and kitchen hood pull station alarm system was functional.
Report Facts
Survey Census: 75 Total Capacity: 82 Sample Size: 28 Deficiency counts: 11 Staffing ratios: 7 Staffing ratios: 8 Staffing ratios: 9

Employees mentioned
NameTitleContext
LPN1Licensed Practical NurseNamed in infection control deficiency related to glucometer sanitization
Director of NursingDirector of NursingNamed in multiple findings including infection control, care plan revisions, and staffing
AdministratorAdministratorNamed in infection control deficiency and binding arbitration agreement findings
Social WorkerSocial WorkerNamed in binding arbitration agreement deficiency
Regional Director of Environmental ServicesRegional Director of Environmental ServicesNamed in kitchen hood system deficiency
Director of RehabilitationDirector of RehabilitationNamed in staffing and mobility deficiencies

Inspection Report

Complaint Investigation
Census: 88 Deficiencies: 1 Date: Jan 25, 2022

Visit Reason
A complaint investigation was conducted based on allegations of medication administration errors at CareOne at Hanover Township.

Complaint Details
The complaint investigation (Complaint #: NJ00151419) found the facility was not in substantial compliance with 42 CFR Part 483, Subpart B. The medication error involved Resident #9 and LPN #1, who administered medications by mouth with applesauce instead of the prescribed route. The nurse was suspended and re-educated. The resident was assessed with no negative effects.
Findings
The facility failed to follow the Physician's Order for the correct route of medication administration for one resident, resulting in a medication error. The Licensed Practical Nurse administered medications orally with applesauce instead of the prescribed route. The resident was assessed with no negative effects found, and corrective actions were taken including suspension and re-education of the nurse.

Deficiencies (1)
Failure to follow Physician's Order for correct medication administration route for Resident #9, resulting in medication error.
Report Facts
Census: 88 Sample Size: 10

Employees mentioned
NameTitleContext
LPN #1Licensed Practical NurseNamed in medication error finding for administering medication incorrectly
Director of NursingDirector of NursingInterviewed regarding medication error and corrective actions
AdministratorAdministratorInterviewed regarding medication error and corrective actions

Inspection Report

Complaint Investigation
Deficiencies: 5 Date: Sep 8, 2021

Visit Reason
The inspection was conducted based on complaint allegations related to failure to investigate injuries, failure to provide physician ordered treatments, failure to provide respiratory services, medication management issues, and infection prevention and control deficiencies.

Complaint Details
The complaint investigation revealed substantiated deficiencies related to failure to investigate injuries, failure to provide ordered treatments, respiratory care deficiencies, medication management issues, and infection control breaches.
Findings
The facility failed to initiate timely investigations for injuries of unknown origin, failed to provide physician ordered treatments for residents, failed to maintain proper respiratory care including labeling and changing oxygen supplies, failed to ensure proper medication management for controlled substances, and failed to adhere to infection prevention and control protocols including proper use of PPE and hand hygiene.

Deficiencies (5)
Failure to initiate timely and thorough investigation for injuries of unknown origin for Resident #7.
Failure to provide physician ordered treatments consistent with professional standards for Residents #34 and #23.
Failure to provide safe and appropriate respiratory care including failure to label and change oxygen supplies for Residents #7, #18, and #52.
Failure to ensure medications brought from residents were verified and accounted for daily, including a controlled schedule IV drug for Resident #10.
Failure to provide and implement an infection prevention and control program including improper use of PPE for residents on transmission-based precautions and failure to adhere to hand hygiene during wound care for Resident #29.
Report Facts
Residents reviewed for respiratory services: 5 Residents reviewed for infection control: 5 Medication cart narcotic count: 25 Physician order dates: 2019

Employees mentioned
NameTitleContext
Licensed Practical Nurse (LPN)Interviewed regarding oxygen tubing and humidifier bottle labeling and changing
Registered Nurse Unit Manager (RN/UM)Interviewed regarding incident investigations and respiratory care procedures
Assistant Director of Nursing (ADON)Interviewed regarding investigations and infection prevention policies
Consultant Pharmacist (CP)Interviewed regarding narcotic medication discrepancies
PhysicianObserved breaching PPE protocol in COVID-19 Red Zone
Certified Nursing Assistant (CNA)Interviewed regarding PPE use and infection control breaches
Registered Nurse (RN)Observed performing wound care with improper hand hygiene

Inspection Report

Follow-Up
Census: 63 Deficiencies: 1 Date: Sep 8, 2021

Visit Reason
The visit was conducted to assess compliance with New Jersey Administrative Code standards for licensure of long term care facilities, specifically to evaluate staffing ratios and other regulatory requirements.

Findings
The facility was found not in compliance with state-mandated minimum direct care staff-to-resident ratios during multiple shifts in August 2021. Observations and staffing reports revealed insufficient Certified Nursing Aides (CNAs) relative to resident census, with some CNAs assigned more residents than allowed by state regulations. The facility submitted a plan of correction including recruitment efforts and monitoring of staffing ratios.

Deficiencies (1)
Failure to maintain required minimum direct care staff-to-resident ratios as mandated by the state of New Jersey.
Report Facts
Residents on census: 63 Certified Nursing Aides: 6 Residents on census: 60 Certified Nursing Aides: 5 Residents on census: 59 Certified Nursing Aides: 5 Residents on census: 57 Residents on census: 56 Residents on census: 54 Residents on census: 53 Residents per CNA: 10 Residents per CNA: 8 Residents per CNA: 11

Employees mentioned
NameTitleContext
Agency CNA #1Certified Nursing AideReported working 7:00 AM - 3:00 PM shift with 10 residents on 8/31/21
Agency CNA #2Certified Nursing AideReported working 7:00 AM - 3:00 PM shift with 8 residents on 9/1/21
Agency CNA #3Certified Nursing AideReported working 7:00 AM - 3:00 PM and 3:00 PM - 11:00 PM shifts with 11 residents on 9/3/21
Staffing CoordinatorProvided minimum staffing requirements for New Jersey on 9/3/21

Inspection Report

Complaint Investigation
Census: 58 Deficiencies: 0 Date: Aug 27, 2021

Visit Reason
The inspection was conducted as a complaint visit to assess compliance with 42 CFR Part 483, Subpart B, for long term care facilities.

Complaint Details
The visit was complaint-related and the facility was found to be in substantial compliance.
Findings
The facility was found to be in substantial compliance with the regulatory requirements based on this complaint visit.

Report Facts
Sample Size: 3

Inspection Report

Routine
Census: 47 Deficiencies: 0 Date: Apr 12, 2021

Visit Reason
A COVID-19 Focused Infection Control Survey was conducted by the New Jersey Department of Health to assess compliance with infection control regulations related to COVID-19.

Findings
The facility was found to be in compliance with 42 CFR §483.80 infection control regulations and has implemented the CMS and CDC recommended practices for COVID-19.

Report Facts
Sample size: 6

Inspection Report

Complaint Investigation
Census: 51 Deficiencies: 0 Date: Feb 3, 2021

Visit Reason
The inspection was conducted as a complaint investigation based on complaint #NJ 00141674.

Complaint Details
Complaint # NJ 00141674 was investigated and the facility was found to be in substantial compliance.
Findings
The facility was found to be in substantial compliance with the requirements of 42 CFR Part 483, Subpart B, for long term care facilities based on this complaint visit.

Report Facts
Sample size: 5

Inspection Report

Routine
Census: 56 Deficiencies: 0 Date: Dec 4, 2020

Visit Reason
A COVID-19 Focused Infection Control Survey was conducted by the New Jersey Department of Health to assess compliance with infection control regulations related to COVID-19.

Findings
The facility was found to be in compliance with 42 CFR §483.80 infection control regulations and has implemented the CMS and CDC recommended practices for COVID-19.

Report Facts
Sample size: 8

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