Carillon Senior Living

Carillon Senior Living is an Independent Living Home in Texas

Carillon Senior Living is an Independent Living Home in Texas

Carillon Senior Living

1717 Norfolk Ave, Lubbock, TX 79416 View Map

Carillon Senior Living is an Independent Living Home in Texas

Carillon Senior Living is an Independent Living Home in Texas

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Overview of Carillon Senior Living

Located in Lubbock, TX, Carillon Senior Living exemplifies a commitment to exceptional independent living, and assisted living services for its residents. The community offers a variety of living options, from one-to-three bedroom apartments to cottage-style units. Each residence is thoughtfully designed with a private toilet and bath, a comfortable living area, and a convenient kitchenette. Carillon ensures a carefree lifestyle with amenities such as a flexible dining program, interior and exterior maintenance, and twice-monthly housekeeping services.
Carillon Senior Living prioritizes holistic well-being by providing a comprehensive array of amenities and programs. Residents can engage in exercise classes, including Tai Chi, cardio, balance, and stretching sessions, promoting physical health. Wellness programs addressing emotional, physical, and spiritual aspects contribute to a fulfilling lifestyle. The community’s extensive schedule of social and recreational activities, along with outings to Texas Tech sports, entertainment, and cultural events, ensures residents can actively participate in their interests and the broader community. With thoughtful features like 24-hour security, personal emergency pendants, and pet-friendly accommodations, Carillon Senior Living creates a supportive and vibrant environment for residents to thrive.

806-281-6000

Managed by Trenton Klein

Administrator

Trenton Klein serves as the Administrator at Carillon Senior Living, overseeing the community's daily operations to ensure a warm and supportive environment for residents. He works closely with the leadership team to maintain high standards of care and service.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 6.04/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 50

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Texas average
Occupancy rate 75.7%
Residents per day (avg) 84
Occupancy rate
75.7%
Residents per day (avg)
84

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 19 days

Private pay

68% of new residents, often for short stays.

Typical stay 2 - 3 months

Finances and operations

Voluntary non-profit home
Other
Home revenue
$38.8M
Surplus of revenue
$4.2M
Voluntary non-profit home Other
Home revenue
$38,803,375.00
Surplus of revenue
$4,222,533.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.0M
28.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$23.6M
Total costs $34.6M
Bed community size
50-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
51 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 47 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
LICENSED
Facility Type
Assisted Living
License Expiration
August 26, 2027

Additional licensing details

License number: 148539
County: LUBBOCK

Ownership & operating entity

Carillon Senior Living is legally operated by CARILLON INC, and administrated by PAMELA RODDY.

Management company: LIFE CARE SERVICES LLC
Owner: CARILLON INC
Ownership type: Nonprofit Organization

Safety & Compliance

Wheelchair Accessible
Grab Bars
Hoyer Lift

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Kami Shore, Marketing Director

Care Services

Provides Memory Care
Alzheimer's Certification
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab

All Levels of Care

Independent Living
Assisted Living
Memory Care
Skilled Nursing

Additional Policies & Features

Pets Allowed
Admission Criteria: Residents must be at least 55 years old.
Minimum Age: 55
Housekeeping: Yes
Linen Service: Yes
Utilities Included: Yes

Amenities & Lifestyle

Indoor pool
Fine Dining
Transportation
24/7 Doctors & Nursing
24/7 Security
State of the Art Fitness Centers

Programs & Activities

Specific Programs
Independent Living, Assisted Living, Memory Care, Skilled Nursing, Accelerated Rehabilitation
Operating Hours
Mon-Fri: 8:30 AM to 5:30 PM, Sat-Sun: By appointment only

Pricing & Financial Information

IL$3,273
AL$4,611
MC$8,250
SN$7,980

Dining & Nutrition

Food Description
Carillon offers a variety of dining options, including four on-site restaurants with award-winning cuisine.
Meals Included
Yes

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicare Long-term care insurance

Inspection History

In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.

Results

1 with citations

0 without citations

Texas average: 45 visits/inspections

Texas average: 9 complaint visits

Texas average: 28 inspections

Texas average: 2 inspections with citations

1 citation

1 life safety citation

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Texas average: 6 citations

Texas average: 6 life safety citations

0 enforcement actions

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Texas average: 1 enforcement action

Inspection Report Summary for Carillon Senior Living

Carillon Assisted Living underwent a comprehensive inspection on November 03, 2023, resulting in one violation of state standards. The single deficiency cited was related to the Health Code, with no Life Safety Code violations detected during this inspection. Reviewing previous inspections reveals that the facility had been cited for similar issues in January 2022, but correction dates are not specified. It is worth noting that there were no Health Code deficiencies listed under the Life Safety Code section, further emphasizing that only one Health Code violation was identified. No enforcement actions were taken as a result of this inspection.

Comparison Chart

The information below is reported by the Texas Health and Human Services Commission.
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Carillon Senior Living
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Places of interest near Carillon Senior Living

Address 2.6 miles from city center

Address 1717 Norfolk Ave, Lubbock, TX 79416

Calculate Travel Distance to Carillon Senior Living

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

219
Total Staff
160
Employees
59
Contractors
50,038
Total Hours (Quarter)
66
Avg Staff/Day
8.3
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse209 No
Licensed Practical Nurse459.7 Yes
Certified Nursing Assistant1028.9 No
Staff by Category
Administration
3 staff
6.8hs shift avg
Nursing Staff
171 staff
9hs shift avg
Physicians & Practitioners
3 staff
8.3hs shift avg
Therapy Services
26 staff
5hs shift avg
Activities & Recreation
1 staff
8.1hs shift avg
Social Services
8 staff
6.5hs shift avg
Dietary Services
5 staff
7.2hs shift avg
Other Services
2 staff
7.9hs shift avg
Contractor Analysis
12.8%
of total hours from contractors
6,427 contractor hours this quarter
Licensed Practical Nurse: 22 Physical Therapy Assistant: 3 Respiratory Therapy Technician: 9 Speech Language Pathologist: 9 Physical Therapy Aide: 3 Qualified Social Worker: 8 Therapeutic Recreation Specialist: 1 Medical Director: 2 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant102010225,95491100%8.9
Licensed Practical Nurse2322459,14191100%9.7
Registered Nurse200203,14791100%9
Other Dietary Services Staff5052,1897987%7.2
RN Director of Nursing3031,5046571%8
Qualified Social Worker0881,1457380%6.5
Dental Services Staff2029806571%7.9
Speech Language Pathologist0999387380%5.5
Physical Therapy Assistant0339387886%5.2
Respiratory Therapy Technician0999028796%3.7
Physical Therapy Aide0338678088%6.5
Clinical Nurse Specialist2026286167%8.5
Therapeutic Recreation Specialist0114856066%8.1
Administrator1014565763%8
Nurse Practitioner1014565763%8
Occupational Therapy Aide0111173336%3.5
Medical Director0221002527%4
Occupational Therapy Assistant01187910%9.6
Medication Aide/Technician101511%5.3

Health Inspection History

Source: CMS Health Citations (Feb 2023 – Apr 2025)

7
Inspections
18
Total Citations
1
Critical (J-L)
0
Serious (G-I)
2.57
Citations/Inspection
Apr 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
17
Serious (G-I)
0
Critical (J-L)
1
What do these levels mean?
Top Deficiency Categories
Pharmacy Services
4
22% of total
Infection Control
2
11% of total
Quality of Life & Care
2
11% of total
Abuse, Neglect & Exploitation
2
11% of total
Resident Rights
1
6% of total
Citation Sources
Standard Inspections 10
Complaint Investigations 11
State Comparison (TX)
Citations
18
Texas average: 25.9
Critical Citations
1
Texas average: 2
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Apr 25, 2025 D Infection ControlF0880 Corrected
Apr 25, 2025 D NutritionF0812 Corrected
Apr 25, 2025 E Resident RightsF0585 Corrected
Feb 28, 2025 D PharmacyF0755 Corrected
Feb 28, 2025 D PharmacyF0761 Corrected
Oct 25, 2024 D Quality of CareF0677 Corrected
Oct 25, 2024 D Care PlanningF0656 Corrected
Mar 21, 2024 D PharmacyF0758 Corrected
Mar 21, 2024 D Care PlanningF0656 Corrected
Jan 27, 2024 E Abuse/NeglectF0609 Corrected
Jan 27, 2024 E Abuse/NeglectF0610 Corrected
Jan 27, 2024 K Quality of CareF0697 Corrected
May 09, 2023 D Infection ControlF0880 Corrected
Feb 09, 2023 D PharmacyF0758 Corrected
Feb 09, 2023 D Care PlanningF0638 Corrected
Feb 09, 2023 D Care PlanningF0640 Corrected
Feb 09, 2023 D Care PlanningF0642 Corrected
Feb 09, 2023 E Care PlanningF0656 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
78 Total Residents
Medicare 7 (9%)
Private Pay/Other 71 (91%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
12.0 Score
39% worse than avg Texas avg: 8.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
24.0 Score
49% worse than avg Texas avg: 16.0

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
27.2%
Lost Too Much Weight
1.1%
Urinary Tract Infection
0.8%
Depressive Symptoms
3.8%
Falls with Major Injury
8.0%
Pneumococcal Vaccine
96.8%
Antipsychotic Use
24.3%
Walking Ability Worsened
21.2%
Influenza Vaccine
92.4%
High Risk Residents with Pressure Ulcers
2.5%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
23.5%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
95.2% 5% better than avg Texas: 90.4%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.8% 47% better than avg Texas: 1.4%
Influenza Vaccine
90.2% Near average Texas: 88.0%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $59K Texas avg: $80K 27% better than avg
Number of Fines 2 Texas avg: 2.5
Compared to Texas Average Facility: $59K | Texas Avg: $80K
Penalty History

Showing all 2 penalties (May 2023 - Jan 2024)

Jan 27, 2024 Civil Money Penalty
$57K
May 30, 2023 Civil Money Penalty
$1K

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Claim What’s Yours: Financial Aid for Texas Seniors

Program
State Program Name
Eligibility
Benefits
Community Care for the Aged and Disabled (CCAD)
TX Medicaid CCAD
  • General: Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • TX Specifics: Large state; rural access challenges.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
Texas Community Care Services
  • General: Age 60+, Texas resident, at risk of decline.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $5,000 (individual).
  • TX Specifics: Limited funding; high demand in urban areas.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Area Agency on Aging (AAA) Services
  • General: Age 60+, TX resident; no income/asset limits.
  • Income Limits (2025): None; donations encouraged.
  • Asset Limits: Not assessed.
  • TX Specifics: 28 AAAs; includes Meals on Wheels in some areas.
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
Texas Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, TX resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • TX Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Texas Comprehensive Energy Assistance Program (CEAP)
  • General: Age 60+ prioritized, TX resident, low-income.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • TX Specifics: Priority for elderly/disabled; covers gas, electric, propane.
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
Texas Family Caregiver Support Program
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
  • Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits: Not assessed.
  • TX Specifics: High rural demand; includes grandparent caregivers.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, TX resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • TX Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Texas VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • TX Specifics: High veteran population; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Exemption for Seniors
Texas Senior Property Tax Exemption
Official government program page
  • General: Age 65+, TX resident, homeowner (homestead).
  • Income Limits (2025): None; tax-based eligibility.
  • Asset Limits: Not assessed.
  • TX Specifics: $25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.
  • Services: Tax exemption or freeze (~$500-$1,000/year savings).
Senior Farmers’ Market Nutrition Program (SFMNP)
Texas SFMNP
  • General: Age 60+, TX resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • TX Specifics: Vouchers (~$50/season); serves ~20,000 via 28 AAAs.
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Texas Seniors

TX Medicaid CCAD

Community Care for the Aged and Disabled (CCAD)

Requirements:
  • General:
    Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • TX Specifics:
    Large state; rural access challenges.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
TX CCS

Texas Community Care Services

Requirements:
  • General:
    Age 60+, Texas resident, at risk of decline.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $5,000 (individual).
  • TX Specifics:
    Limited funding; high demand in urban areas.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Texas AAA Services

Area Agency on Aging (AAA) Services

Requirements:
  • General:
    Age 60+, TX resident; no income/asset limits.
  • Income Limits (2025):
    None; donations encouraged.
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    28 AAAs; includes Meals on Wheels in some areas.
Benefits without Contact:
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Texas Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, TX resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • TX Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Texas Comprehensive Energy Assistance Program (CEAP)

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, TX resident, low-income.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    Priority for elderly/disabled; covers gas, electric, propane.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Texas Family Caregiver Support Program

Family Caregiver Support Program (FCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
  • Income Limits (2025):
    No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    High rural demand; includes grandparent caregivers.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Texas SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, TX resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • TX Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Texas VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • TX Specifics:
    High veteran population; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Texas Senior Property Tax Exemption

Property Tax Exemption for Seniors

Requirements:
  • General:
    Age 65+, TX resident, homeowner (homestead).
  • Income Limits (2025):
    None; tax-based eligibility.
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    $25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.
Benefits without Contact:
  • Services: Tax exemption or freeze (~$500-$1,000/year savings).
Texas SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, TX resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    Vouchers (~$50/season); serves ~20,000 via 28 AAAs.
Benefits without Contact:
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.
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