Carillon Senior Living

Q: What neighborhood is Carillon Senior Living in?

Carillon Senior Living is in the Norfolk Avenue neighborhood of Lubbock.

Q: Who is the owner of Carillon Senior Living?

The legal owner and operator of Carillon Senior Living is Carillon Inc.

Q: Is Carillon Senior Living in a walkable area?

Carillon Senior Living has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

Q: What is the license number of Carillon Senior Living?

According to TX state health department records, Carillon Senior Living's license number is 148539.

Q: When does Carillon Senior Living's license expire?

According to TX state health department records, Carillon Senior Living's license expires on August 26, 2027.

Q: Does Carillon Senior Living have different floorplan options?

Yes — see the floorplan options available at Carillon Senior Living on this page.

Q: Who is the administrator of Carillon Senior Living?

Pamela Roddy is the administrator of Carillon Senior Living.

Nursing Home · Texas, TX

CMS overall rating

1717 Norfolk Ave, Lubbock, TX 79416 View map

Calculator: See prices in your area

Carillon Senior Living accepts Medicare and private pay.

Calculator: See prices in your area

Carillon Senior Living accepts Medicare and private pay.

Overview of Carillon Senior Living

Located in Lubbock, TX, Carillon Senior Living exemplifies a commitment to exceptional independent living, and assisted living services for its residents. The community offers a variety of living options, from one-to-three bedroom apartments to cottage-style units. Each residence is thoughtfully designed with a private toilet and bath, a comfortable living area, and a convenient kitchenette. Carillon ensures a carefree lifestyle with amenities such as a flexible dining program, interior and exterior maintenance, and twice-monthly housekeeping services.
Carillon Senior Living prioritizes holistic well-being by providing a comprehensive array of amenities and programs. Residents can engage in exercise classes, including Tai Chi, cardio, balance, and stretching sessions, promoting physical health. Wellness programs addressing emotional, physical, and spiritual aspects contribute to a fulfilling lifestyle. The community’s extensive schedule of social and recreational activities, along with outings to Texas Tech sports, entertainment, and cultural events, ensures residents can actively participate in their interests and the broader community. With thoughtful features like 24-hour security, personal emergency pendants, and pet-friendly accommodations, Carillon Senior Living creates a supportive and vibrant environment for residents to thrive.

(806) 281-6000

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Texas state averages

Total nursing care / resident

6h 2m per day

This facility Texas avg (3h 47m per day)

vs Texas avg

+60%

Staff type	Hours / Day / Resident	vs state avg
Total Nursing (Weekend) Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 38m per day

Capacity and availability

This home usually has availability

Occupancy lower than 85% suggests more openings may be available.

75.7%

51 days

100-bed community

A larger shared setting that may offer more common spaces and organized community services.

51 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 47 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Facility TypeType A

StatusLicensed

ExpirationAugust 26, 2027

County1717 A Norfolk Ave

License Number148539

QualificationNursing

Carillon Senior Living is legally operated by Carillon Inc, and administrated by Pamela Roddy.

Management CompanyLIFE CARE SERVICES LLC

OwnerCARILLON INC

Ownership TypeNonprofit Organization

Wheelchair Accessible

Grab Bars

Hoyer Lift

Staffing

Key information about the people who lead and staff this community.

ContactMs. Kami Shore, Marketing Director

Accept Medicare

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

Alzheimer's Certification

Pets Allowed

Admission CriteriaResidents must be at least 55 years old.

Minimum Age55

HousekeepingYes

Linen ServiceYes

Utilities IncludedYes

Indoor Pool

Fine Dining

Transportation

24/7 Doctors & Nursing

24/7 Security

State Of The Art Fitness Centers

Specific ProgramsAccelerated Rehabilitation

Operating HoursMon-Fri: 8:30 AM to 5:30 PM, Sat-Sun: By appointment only

IL$3,273 per month

AL$4,611 per month

MC$8,250 per month

SN$7,980 per month

Food DescriptionCarillon offers a variety of dining options, including four on-site restaurants with award-winning cuisine.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. TX average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	TX Average	vs. TX Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	2	6	This facility has 67% fewer total citations than a typical Texas nursing home (2 vs. TX avg 6).↓ 67% better
Health citations Violations related to resident care, clinical practices, and day-to-day operations.	2	2	This facility has health citations in line with the Texas average (2 vs. TX avg 2).— At avg
Life safety citations Violations related to building safety — fire prevention, emergency egress, and similar.	2	6	This facility has 67% fewer life safety citations than a typical Texas nursing home (2 vs. TX avg 6).↓ 67% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	TX Average	vs. TX Avg
Inspections with citations Inspections that resulted in at least one regulatory citation.	1	1	This facility has inspections with citations in line with the Texas average (1 vs. TX avg 1).— At avg

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Carillon Assisted Living underwent a comprehensive inspection on November 03, 2023, resulting in one violation of state standards. The single deficiency cited was related to the Health Code, with no Life Safety Code violations detected during this inspection. Reviewing previous inspections reveals that the facility had been cited for similar issues in January 2022, but correction dates are not specified. It is worth noting that there were no Health Code deficiencies listed under the Life Safety Code section, further emphasizing that only one Health Code violation was identified. No enforcement actions were taken as a result of this inspection.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Inspections Since 2023

Total health inspections 7

Texas average 7.4

Last Health inspection on Apr 2025

Total health citations

Texas average 25.9

Citations per inspection

2.57

Texas average 3.67

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

7 of 18 citations resulted from standard inspections; 8 of 18 resulted from complaint investigations; and 3 of 18 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical Health citations

50% better than Texas average

Texas average: 2

Serious Health citations

100% better than Texas average

Texas average: 0.4

1 critical citation Texas average: 2

0 serious citations Texas average: 0.4

17 moderate citations Texas average: 23

0 minor citations Texas average: 0.4

Citations history (last 3 years)

Infection Control moderate citation Apr 25, 2025

Corrected

Nutrition moderate citation Apr 25, 2025

Corrected

Resident Rights moderate citation Apr 25, 2025

Corrected

Pharmacy moderate citation Feb 28, 2025

Corrected

Total staff 210

Employees 150

Contractors 60

Staff to resident ratio 2.69:1

79% better than Texas average

Avg staff/day 59

Average shift 8.4 hours

0% compared with Texas average

Total staff hours (quarter) 45,738

Nursing staff breakdown

Total count 21

9.1 hours

No contractors work on this role.

Total count 59

10.3 hours

This role is partially covered by contractors.

Total count 85

8.8 hours

No contractors work on this role.

Contractor staffing

8,027 contractor hours this quarter

Licensed Practical Nurse: 31 Respiratory Therapy Technician: 6 Speech Language Pathologist: 5 Physical Therapy Assistant: 4 Qualified Social Worker: 4 Physical Therapy Aide: 4 Medical Director: 2 Administrator: 1 Therapeutic Recreation Specialist: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	85	0	85	21,961	92	100%	8.8
Licensed Practical Nurse	28	31	59	8,495	92	100%	10.3
Registered Nurse	21	0	21	3,055	92	100%	9.1
RN Director of Nursing	4	0	4	1,960	64	70%	8
Other Dietary Services Staff	5	0	5	1,784	75	82%	7.7
Speech Language Pathologist	0	5	5	1,726	82	89%	6.6
Medication Aide/Technician	2	0	2	1,029	77	84%	9
Physical Therapy Assistant	0	4	4	868	73	79%	5.8
Dental Services Staff	2	0	2	806	65	71%	7.9
Qualified Social Worker	0	4	4	799	69	75%	6.2
Physical Therapy Aide	0	4	4	642	71	77%	6.1
Respiratory Therapy Technician	0	6	6	568	82	89%	5
Nurse Practitioner	1	0	1	480	60	65%	8
Administrator	1	1	2	472	59	64%	8
Clinical Nurse Specialist	1	0	1	448	55	60%	8.1
Therapeutic Recreation Specialist	0	1	1	401	56	61%	7.2
Medical Director	0	2	2	104	24	26%	4
Occupational Therapy Aide	0	1	1	76	21	23%	3.6
Occupational Therapy Assistant	0	1	1	67	10	11%	6.7

85 Certified Nursing Assistant

% of Days 100%

59 Licensed Practical Nurse

% of Days 100%

21 Registered Nurse

% of Days 100%

4 RN Director of Nursing

% of Days 70%

5 Other Dietary Services Staff

% of Days 82%

5 Speech Language Pathologist

% of Days 89%

2 Medication Aide/Technician

% of Days 84%

4 Physical Therapy Assistant

% of Days 79%

2 Dental Services Staff

% of Days 71%

4 Qualified Social Worker

% of Days 75%

4 Physical Therapy Aide

% of Days 77%

6 Respiratory Therapy Technician

% of Days 89%

1 Nurse Practitioner

% of Days 65%

2 Administrator

% of Days 64%

1 Clinical Nurse Specialist

% of Days 60%

1 Therapeutic Recreation Specialist

% of Days 61%

2 Medical Director

% of Days 26%

1 Occupational Therapy Aide

% of Days 23%

1 Occupational Therapy Assistant

% of Days 11%

View All Staffing Data

Total fines amount $59K

27% lower than Texas average

Texas average: $80K

Number of fines 2

20% fewer fines than Texas average

Texas average: 2.5

Payment Denials 0

100% fewer payment denials than Texas average

Texas average: 0.2

Fines amount comparison

This facility $59K

Texas average $80K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Jan 27, 2024

$57K

Civil Money Penalty May 30, 2023

$1K

Last updated: Jan 2026

High-risk clinical events score 12.0

39% worse than Texas average

Texas average: 8.6

Functional decline score 24.0

49% worse than Texas average

Texas average: 16.0

Long-stay resident measures

Need for Help with Daily Activities Increased 27.2%

68% worse than Texas average

Texas average: 16.2%

Walking Ability Worsened 21.2%

31% worse than Texas average

Texas average: 16.2%

Low Risk Residents with Bowel/Bladder Incontinence 23.5%

50% worse than Texas average

Texas average: 15.7%

Falls with Major Injury 8.0%

149% worse than Texas average

Texas average: 3.2%

High Risk Residents with Pressure Ulcers 2.5%

45% better than Texas average

Texas average: 4.4%

Urinary Tract Infection 0.8%

In line with Texas average

Texas average: 0.8%

Lost Too Much Weight 1.1%

67% better than Texas average

Texas average: 3.5%

Depressive Symptoms 3.8%

31% worse than Texas average

Texas average: 2.9%

Antipsychotic Use 24.3%

208% worse than Texas average

Texas average: 7.9%

Pneumococcal Vaccine 96.8%

In line with Texas average

Texas average: 97.3%

Influenza Vaccine 92.4%

6% worse than Texas average

Texas average: 97.9%

Short-stay resident measures

Pneumococcal Vaccine 95.2%

5% better than Texas average

Texas average: 90.4%

Antipsychotic medication increase 0.8%

47% better than Texas average

Texas average: 1.4%

Influenza Vaccine 90.2%

In line with Texas average

Texas average: 88.0%

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 19 days

Private pay

68% of new residents, often for short stays.

Typical stay 2 - 3 months

Total residents 78

Medicare

9% of residents

Private pay or other

91% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Carillon Senior Living based on CMS SNF Cost Reports.

Occupancy Rate 75.7% ↓ 5.4pp vs 2023

Net Income $4.2M ↑ ~$4.2M vs 2023

Total Payroll $14.4M ↓ ~$88.4K vs 2023

Profit Margin 26.1% ↑ 25.7pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	85.3%	90.3%	87.9%	82.5%	83.1%	83.9%	88.2%	85.0%	84.5%	73.5%	75.3%	81.1%	75.7%
Beds	120	120	120	140	140	140	140	140	140	140	140	140	140
Net Income	$840,879	-$1,744,217	-$774,603	-$1,780,427	-$1,554,735	-$1,523,493	-$520,220	$86,808	-$183,478	$896,667	-$1,761,833	$62,781	$4,222,533
Gross Revenue	$23,548,101	$24,073,366	$25,088,008	$26,466,099	$27,856,156	$14,606,022	$17,153,389	$16,640,406	$16,204,399	$13,017,601	$14,124,097	$15,912,881	$16,178,191
Operating Expenses	$21,413,827	$23,630,374	$24,084,073	$25,746,745	$26,439,433	$25,785,878	$26,246,205	$26,244,370	$26,910,426	$26,077,117	$26,496,215	$28,245,569	$29,337,968
Net Patient Revenue	$20,741,470	$20,541,230	$21,465,860	$23,067,692	$24,103,386	$11,036,781	$10,378,706	$10,164,734	$10,428,446	$8,373,475	$9,335,582	$10,992,068	$10,935,317
Total Payroll	$9,310,044	$10,467,559	$9,664,700	$11,504,563	$12,838,394	$14,240,189	$14,915,003	$14,910,929	$14,909,458	$13,846,641	$13,408,635	$14,482,689	$14,394,245
Profit Margin %	3.6%	-7.3%	-3.1%	-6.7%	-5.6%	-10.4%	-3.0%	0.5%	-1.1%	6.9%	-12.5%	0.4%	26.1%
Medicare %	28.8%	23.8%	23.8%	25.5%	25.5%	23.4%	17.2%	16.1%	15.2%	10.7%	12.6%	12.5%	12.4%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	71.2%	76.2%	76.2%	74.5%	74.5%	76.6%	82.8%	83.9%	84.8%	89.3%	87.4%	87.5%	87.6%
Revenue/Day	$553	$520	$558	$592	$566	$258	$230	$234	$241	$223	$243	$265	$282
Cost/Day	$571	$598	$626	$660	$621	$602	$583	$605	$621	$694	$689	$682	$757
Avg Length of Stay	97.1 days	109.2 days	104.1 days	100.5 days	66.5 days	65.4 days	72.8 days	72.6 days	93.3 days	54.2 days	91.0 days	45.8 days	50.8 days

Finances and operations

Home revenue

$38.8M

Surplus of revenue

$4.2M

Voluntary non-profit community

Home revenue

$38.8M

Surplus of revenue

$4.2M

Payroll costs

$14.4M

37.1% of revenue

Other operating costs

$20.2M

Total costs $34.6M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

How we assess these insights Show admissions and discharges

Managed by Trenton Klein

Administrator

[email protected]

Trenton Klein serves as the Administrator at Carillon Senior Living, overseeing the community's daily operations to ensure a warm and supportive environment for residents. He works closely with the leadership team to maintain high standards of care and service.

Living Spaces & Floor Plans for Carillon Senior Living

2.6 miles from city center Estimated distance in miles from Lubbock's city center to Carillon Senior Living's address, calculated via Google Maps. — 0.29 miles to nearest hospital (Covenant Specialty Hospital)

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Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled

General Texas resident, Medicaid-eligible, care need (not always nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Large state; rural access challenges.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home aides

Texas Community Care Services

TX CCS

Age 60+

General Texas resident, at risk of decline.

Income Limits ~$2,000/month individual, varies

Asset Limits $5,000 individual

Limited funding; high demand in urban areas.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+

General TX resident; no income/asset limits.

Income Limits (2025) None; donations encouraged.

Asset Limits Not assessed.

28 AAAs; includes Meals on Wheels in some areas.

Benefits

Meals (~$5-$7/meal) Transportation Homemaker services (~4 hours/week) Respite (~5 days/year) Legal aid

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled

General TX resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.

Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year

Asset Limits Not assessed.

High rural demand; includes grandparent caregivers.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General TX resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High veteran population; supports rural/urban needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+

General TX resident, homeowner (homestead).

Income Limits (2025) None; tax-based eligibility.

Asset Limits Not assessed.

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Benefits

Tax exemption or freeze (~$500-$1,000/year savings)

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+

General TX resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

Benefits

Vouchers (~$50/season) for produce at farmers’ markets

What neighborhood is Carillon Senior Living in?

Carillon Senior Living is in the Norfolk Avenue neighborhood of Lubbock.

Who is the owner of Carillon Senior Living?

The legal owner and operator of Carillon Senior Living is Carillon Inc.

Is Carillon Senior Living in a walkable area?

Carillon Senior Living has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Carillon Senior Living?

According to TX state health department records, Carillon Senior Living's license number is 148539.

When does Carillon Senior Living's license expire?

According to TX state health department records, Carillon Senior Living's license expires on August 26, 2027.

Does Carillon Senior Living have different floorplan options?

Yes — see the floorplan options available at Carillon Senior Living on this page.

Who is the administrator of Carillon Senior Living?

Pamela Roddy is the administrator of Carillon Senior Living.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Carillon Senior Living

Overview of Carillon Senior Living

Quality ratings

Staffing hours breakdown

Capacity and availability

This home usually has availability

About this community

License Details

Ownership & Operating Entity

Safety & Compliance

Staffing

Leadership

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Memory & Specialized Care

Additional Policies & Features

Amenities & Lifestyle

Pricing & Financial Information

Dining & Nutrition

Contact Carillon Senior Living

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Texas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Inspection Reports

Health Inspection History

Inspections Since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

85 Certified Nursing Assistant

59 Licensed Practical Nurse

21 Registered Nurse

4 RN Director of Nursing

5 Other Dietary Services Staff

5 Speech Language Pathologist

2 Medication Aide/Technician

4 Physical Therapy Assistant

2 Dental Services Staff

4 Qualified Social Worker

4 Physical Therapy Aide

6 Respiratory Therapy Technician

1 Nurse Practitioner

2 Administrator

1 Clinical Nurse Specialist

1 Therapeutic Recreation Specialist

2 Medical Director

1 Occupational Therapy Aide

1 Occupational Therapy Assistant

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Managed by Trenton Klein

Financial Assistance for
Nursing Home in Texas