Show Inspection Reports
Total health inspections
7
Texas average 7.4
Last Health inspection on Apr 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Carillon Senior Living
Independent Living in Lubbock
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Carillon Senior Living
Independent Living in Lubbock
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Carillon Senior Living
Located in Lubbock, TX, Carillon Senior Living exemplifies a commitment to exceptional independent living, and assisted living services for its residents. The community offers a variety of living options, from one-to-three bedroom apartments to cottage-style units. Each residence is thoughtfully designed with a private toilet and bath, a comfortable living area, and a convenient kitchenette. Carillon ensures a carefree lifestyle with amenities such as a flexible dining program, interior and exterior maintenance, and twice-monthly housekeeping services.
Carillon Senior Living prioritizes holistic well-being by providing a comprehensive array of amenities and programs. Residents can engage in exercise classes, including Tai Chi, cardio, balance, and stretching sessions, promoting physical health. Wellness programs addressing emotional, physical, and spiritual aspects contribute to a fulfilling lifestyle. The community’s extensive schedule of social and recreational activities, along with outings to Texas Tech sports, entertainment, and cultural events, ensures residents can actively participate in their interests and the broader community. With thoughtful features like 24-hour security, personal emergency pendants, and pet-friendly accommodations, Carillon Senior Living creates a supportive and vibrant environment for residents to thrive.
Trenton Klein serves as the Administrator at Carillon Senior Living, overseeing the community's daily operations to ensure a warm and supportive environment for residents. He works closely with the leadership team to maintain high standards of care and service.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 7th out of 246 homes in Texas.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 7th out of 246 homes in Texas.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
6h 2m per day
vs Texas avg
+60%
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
100
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
75.7%
Avg. Length of Stay
51 days
Occupancy rate
75.7%
Avg. Length of Stay
51 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
19 days
Private pay
68% of new residents, often for short stays.
Typical stay
2 - 3 months
Finances and operations
Voluntary non-profit community
Home revenue
$38.8M
Surplus of revenue
$4.2M
Voluntary non-profit community
Home revenue
$38.8M
Surplus of revenue
$4.2M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$11.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$23.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$34.6M
100-bed community
A larger shared setting that may offer more common spaces and organized community services.
51 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 47 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeType A
StatusLicensed
ExpirationAugust 26, 2027
County1717 A Norfolk Ave
License Number148539
QualificationNursing
Carillon Senior Living is legally operated by Carillon Inc, and administrated by Pamela Roddy.
Management CompanyLIFE CARE SERVICES LLC
OwnerCARILLON INC
Ownership TypeNonprofit Organization
Wheelchair Accessible
Grab Bars
Hoyer Lift
Staffing
Key information about the people who lead and staff this community.
ContactMs. Kami Shore, Marketing Director
Accept Medicare
Rehabilitation Services
Respite Care
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Alzheimer's Certification
Pets Allowed
Admission CriteriaResidents must be at least 55 years old.
Minimum Age55
HousekeepingYes
Linen ServiceYes
Utilities IncludedYes
Indoor Pool
Fine Dining
Transportation
24/7 Doctors & Nursing
24/7 Security
State Of The Art Fitness Centers
Specific ProgramsAccelerated Rehabilitation
Operating HoursMon-Fri: 8:30 AM to 5:30 PM, Sat-Sun: By appointment only
IL$3,273 per month
AL$4,611 per month
MC$8,250 per month
SN$7,980 per month
Food DescriptionCarillon offers a variety of dining options, including four on-site restaurants with award-winning cuisine.
Meals IncludedYes
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Results
1 with citations
0 without citations
Texas average: 1 inspection with citations
2 total citations
2 health citations
2 life safety citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Texas average: 6 citations
Texas average: 2 health citations
Texas average: 6 life safety citations
1
enforcement action
Equal to Texas avgPenalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
[]
Texas average: 1 enforcement action
Inspection Report Summary for Carillon Senior Living
Carillon Assisted Living underwent a comprehensive inspection on November 03, 2023, resulting in one violation of state standards. The single deficiency cited was related to the Health Code, with no Life Safety Code violations detected during this inspection. Reviewing previous inspections reveals that the facility had been cited for similar issues in January 2022, but correction dates are not specified. It is worth noting that there were no Health Code deficiencies listed under the Life Safety Code section, further emphasizing that only one Health Code violation was identified. No enforcement actions were taken as a result of this inspection.
Health Inspection History
Inspections
Total health citations
18
Texas average 25.9
Citations per inspection
2.57
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 18 citations resulted from standard inspections; 8 of 18 resulted from complaint investigations; and 3 of 18 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
50% better than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
1 critical citation
0 serious citations
17 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 25, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Apr 25, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 25, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Apr 25, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 25, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Apr 25, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 28, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Feb 28, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Independent Living around Lubbock The information below is reported by the Texas Health and Human Services Commission.
Filter by care type
| Raider Ranch |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lubbock | 160 | No | 14 | 20 | A+ | Chp Raider Ranch Tx Tenant Corp | 3 | 0 | 3 | - |
| Carillon Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lubbock (Norfolk Avenue) | 140 | No | 47 | 51 | A+ | Carillon Inc | 4 | 2 | 2 | - |
| The Sherick |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lubbock (Coronado) | - | No | 21 | - | A+ | - | 0 | 0 | 0 | Studio / Suite |
| The Providence |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lubbock | - | No | 27 | - | - | - | 0 | 0 | 0 | - |
| Ventura Place |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Lubbock (Caprock) | - | No | 53 | - | - | - | 0 | 0 | 0 | - |
Living Spaces & Floor Plans
Dover Floor Plan
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Financial Assistance for
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Places of interest near Carillon Senior Living
2.6 miles from city center
Estimated distance in miles from Lubbock's city center to Carillon Senior Living's address, calculated via Google Maps.
— 0.29 miles to nearest hospital (Covenant Specialty Hospital)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
219
Employees
160
Contractors
59
Staff to resident ratio
2.81:1
87% better than Texas averageTexas average ratio: 1.51:1
Avg staff/day
66
Average shift
8.3 hours
0% compared with Texas averageTexas average: 8.1 hours
Total staff hours (quarter)
50,038
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
20
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
45
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
102
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
12.8%
6,427 contractor hours this quarter
Licensed Practical Nurse: 22
Respiratory Therapy Technician: 9
Speech Language Pathologist: 9
Qualified Social Worker: 8
Physical Therapy Assistant: 3
Physical Therapy Aide: 3
Medical Director: 2
Therapeutic Recreation Specialist: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 102 | 0 | 102 | 25,954 | 91 | 100% | 8.9 |
| Licensed Practical Nurse | 23 | 22 | 45 | 9,141 | 91 | 100% | 9.7 |
| Registered Nurse | 20 | 0 | 20 | 3,147 | 91 | 100% | 9 |
| Other Dietary Services Staff | 5 | 0 | 5 | 2,189 | 79 | 87% | 7.2 |
| RN Director of Nursing | 3 | 0 | 3 | 1,504 | 65 | 71% | 8 |
| Qualified Social Worker | 0 | 8 | 8 | 1,145 | 73 | 80% | 6.5 |
| Dental Services Staff | 2 | 0 | 2 | 980 | 65 | 71% | 7.9 |
| Speech Language Pathologist | 0 | 9 | 9 | 938 | 73 | 80% | 5.5 |
| Physical Therapy Assistant | 0 | 3 | 3 | 938 | 78 | 86% | 5.2 |
| Respiratory Therapy Technician | 0 | 9 | 9 | 902 | 87 | 96% | 3.7 |
| Physical Therapy Aide | 0 | 3 | 3 | 867 | 80 | 88% | 6.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 628 | 61 | 67% | 8.5 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 485 | 60 | 66% | 8.1 |
| Administrator | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 57 | 63% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 117 | 33 | 36% | 3.5 |
| Medical Director | 0 | 2 | 2 | 100 | 25 | 27% | 4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 87 | 9 | 10% | 9.6 |
| Medication Aide/Technician | 1 | 0 | 1 | 5 | 1 | 1% | 5.3 |
102 Certified Nursing Assistant
% of Days
100%
45 Licensed Practical Nurse
% of Days
100%
20 Registered Nurse
% of Days
100%
5 Other Dietary Services Staff
% of Days
87%
3 RN Director of Nursing
% of Days
71%
8 Qualified Social Worker
% of Days
80%
2 Dental Services Staff
% of Days
71%
9 Speech Language Pathologist
% of Days
80%
3 Physical Therapy Assistant
% of Days
86%
9 Respiratory Therapy Technician
% of Days
96%
3 Physical Therapy Aide
% of Days
88%
2 Clinical Nurse Specialist
% of Days
67%
1 Therapeutic Recreation Specialist
% of Days
66%
1 Administrator
% of Days
63%
1 Nurse Practitioner
% of Days
63%
1 Occupational Therapy Aide
% of Days
36%
2 Medical Director
% of Days
27%
1 Occupational Therapy Assistant
% of Days
10%
1 Medication Aide/Technician
% of Days
1%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
78
Medicare
7
9% of residents
Private pay or other
71
91% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.0
39% worse than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.0
49% worse than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
27.2%
Percent of long-stay residents whose need for help with daily activities has increased
27.2%
68% worse than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
21.2%
Percent of long-stay residents whose ability to move independently worsened
21.2%
31% worse than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.5%
50% worse than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
8.0%
Percent of long-stay residents experiencing one or more falls with major injury
8.0%
149% worse than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.5%
Percent of long-stay high risk residents with pressure ulcers
2.5%
45% better than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.8%
Percent of long-stay residents with a urinary tract infection
0.8%
In line with Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.1%
Percent of long-stay residents who lose too much weight
1.1%
67% better than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
3.8%
Percent of long-stay residents who have depressive symptoms
3.8%
31% worse than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
24.3%
Percent of long-stay residents who received an antipsychotic medication
24.3%
208% worse than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.4%
6% worse than Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.2%
5% better than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
47% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.2%
In line with Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$59K
27% lower than Texas averageTexas average: $80K
Number of fines
2
20% fewer fines than Texas averageTexas average: 2.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Texas averageTexas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$59K
Texas average
$80K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 27, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 27, 2024
$57K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 30, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 30, 2023
$1K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Carillon Senior Living based on CMS SNF Cost Reports.
Occupancy Rate
75.7%
↓ 5.4pp vs 2023
Net Income
$4.2M
↑ ~$4.2M vs 2023
Total Payroll
$14.4M
↓ ~$88.4K vs 2023
Profit Margin
26.1%
↑ 25.7pp vs 2023
Loading trend charts...
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
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