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Assisted Living in Surprise

Caring Hearts Senior Care

Assisted Living in Surprise

Caring Hearts Senior Care

Overview of Caring Hearts Senior Care

Beautifully set in the harmonious neighborhood of West Memory Lane, Surprise, AZ, Caring Hearts Senior Care is an outstanding community that offers assisted living. With its purposely designed and cozy accommodations, residents will surely have a comfortable and safe retirement. A compassionate and highly trained team attends to residents’ needs to ensure a worry-free retirement.

A jam-packed calendar of fun activities and engaging programs are conducted for residents to remain socially connected and active. Medication management and non-ambulatory care are provided for residents’ healthcare needs. Healthy and delicious meals are served to meet dietary needs and tastes. The community is great for those who need extra support in living their day-to-day lives with its dedicated services.

(623) 341-6957

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 8
Bed community size
8-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Years in operation
3 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 56 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Services

Directed Care Services (capacity: 8)
Personal Care Services
Supervisory Care Services

About this community

License Details

Facility TypeAssisted Living Home
StatusActive
IssuanceOctober 20, 2022
ExpirationOctober 19, 2026

Additional Licensing Details

License NumberAL12405H
QualificationHealth Care

Ownership & Operating Entity

Caring Hearts Senior Care is administrated by Rafael Velciu.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactAndreea Velciu

What does this home offer?

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Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Dining services icon
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Dining Services

Beauty services icon
Beauty services icon

Beauty Services

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Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Types of Care at Caring Hearts Senior Care

Assisted Living

Contact Caring Hearts Senior Care

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

2 visits/inspections

2 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

2 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Latest inspection

Date August 28, 2025
Complaint;Compliance (Annual)
Results 4 deficiencies

6 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Arizona average: 9 deficiencies

Inspection Report Summary for Caring Hearts Senior Care

The most recent inspection on November 21, 2025, included enforcement action resulting in a paid fine. Earlier inspections showed deficiencies related to resident safety, fall prevention training, tuberculosis screening, residency agreements, directed care services, medication administration, and caregiver response to emergencies. Complaint investigations did not identify any substantiated complaints but noted issues with staff training and care procedures. Enforcement actions focused on the facility’s failure to monitor a resident’s ability to exit safely, which posed a safety risk. The inspection history indicates ongoing challenges with safety protocols and staff training, with enforcement actions appearing more recently.

Compare Assisted Living around Surprise The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.

Filter by care type
Marley Adult Healthcare LLC
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Marley Park)
10
No
18
Private / Semi-Private Rooms
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Caring Hearts Senior Care
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Continental At Kingswood)
8
No
56
Private / Semi-Private Rooms
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Rafael Velciu
2
6
All Stars Assisted Living
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Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Estates At Sycamore Farms)
8
No
11
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11
Maria Toader
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5
All Stars Assisted Living LLC
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Northwest Ranch)
6
No
21
Private / Semi-Private Rooms
1
Maria Toader
2
0
Renaissance Senior Living – Moonlight Manor
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Orchards)
-
No
28
Private / Semi-Private Rooms
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-
0
0

Places of interest near Caring Hearts Senior Care

Address 2.9 miles from city center

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Financial Aid for Arizona Seniors

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+, Arizona resident, at risk of institutionalization.

~$2,000/month (individual, varies).

$10,000 (individual).

Limited funding; waitlists common.

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+, Arizona resident, unemployed, low-income.

~$1,519/month (125% of poverty level, individual).

Not specified; income-driven.

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority, Arizona resident, own/rent home, low-income.

~$2,510/month (200% of poverty level, individual).

Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+, Arizona resident, very low income, able to live independently with support.

~$1,645/month (50% of area median income, individual, varies by county).

$10,000 (individual, excludes home if owned).

Limited units; high demand in metro areas like Phoenix.

Arizona CARES Program

AZ CARES

Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

No strict limit; cost-sharing above ~$2,500/month threshold.

Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).

Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

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