Caring Hearts Senior Care
Caring Hearts Senior Care
Beautifully set in the harmonious neighborhood of West Memory Lane, Surprise, AZ, Caring Hearts Senior Care is an outstanding community that offers assisted living. With its purposely designed and cozy accommodations, residents will surely have a comfortable and safe retirement. A compassionate and highly trained team attends to residents’ needs to ensure a worry-free retirement.
A jam-packed calendar of fun activities and engaging programs are conducted for residents to remain socially connected and active. Medication management and non-ambulatory care are provided for residents’ healthcare needs. Healthy and delicious meals are served to meet dietary needs and tastes. The community is great for those who need extra support in living their day-to-day lives with its dedicated services.
8-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
3 years in operation
An established community with some operational experience and growing routines.
Walk Score: 56 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAssisted Living Home
StatusActive
IssuanceOctober 20, 2022
ExpirationOctober 19, 2026
License NumberAL12405H
QualificationHealth Care
Caring Hearts Senior Care is administered by Rafael Velciu.
OwnerCARING HEARTS SENIOR CARE, LLC
Staffing
Key information about the people who lead and staff this community.
ContactAndreea Velciu
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for Arizona assisted living residences: B- 82/100
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
1 Worse
Metrics worse than Arizona average:
• Enforcement actions (11% above) 2 Better Metrics better than Arizona average:
• Total inspections (60% below)
• Total complaints (67% below)
• Enforcement actions (11% above) 2 Better Metrics better than Arizona average:
• Total inspections (60% below)
• Total complaints (67% below)
Latest Inspection
August 28, 2025
Complaint;Compliance (Annual)
4 deficiencies
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 1 | 0.9 | This facility has 11% more enforcement actions than a typical Arizona assisted living residence (1 vs. AZ avg 0.9).↑ 11% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 2 | 5 | This facility has 60% fewer total inspections than a typical Arizona assisted living residence (2 vs. AZ avg 5).↓ 60% better |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 6 | This facility has 67% fewer total complaints than a typical Arizona assisted living residence (2 vs. AZ avg 6).↓ 67% better Rank #267 / 500 Total complaints — State benchmarked This home is ranked 267th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- August 28, 2025 inspection found four deficiencies in fall prevention training, tuberculosis screening, residency agreements, and directed care services.
- Enforcement action on August 28, 2025 cited failure to monitor resident egress, creating a health and safety risk.
- November 21, 2025 enforcement fine was paid in full, resolving the cited violations.
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Beauty Services
Housekeeping Services
Recreational Activities
Places of interest near Caring Hearts Senior Care
1.6 miles from city center
Estimated distance in miles from Surprise's city center to Caring Hearts Senior Care's address, calculated via Google Maps.
Calculate Travel Distance to Caring Hearts Senior Care
Add your location
Compare Assisted Living around Surprise
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
| Golden Autumn Adult Care Home | AL RC | Surprise (Legacy And Heritage At West Point Town Center) | 10 | No | 24 | Private / Shared Rooms | 17 | A+ | Dominika Zajac | 2 | 0
Facility
0
AZ AVG
6
Rank
#1 / 500 |
| A Paradise for Parents Assisted Living & Memory Care III | AL HC MC | Surprise (Sierra Montana) | 10 | No | 16 | Private / Semi-Private Rooms | 20 | A+ | Harold F Cranmer | 1 | 0
Facility
0
AZ AVG
6
Rank
#1 / 500 |
| Love and Care Assisted Living | AL | Surprise (Sierra Montana) | 10 | No | 1 | Private / Semi-Private Rooms | 15 | A+ | Ramona P Johnson | 1 | 0
Facility
0
AZ AVG
6
Rank
#1 / 500 |
| Love and Care I Assisted Living | AL | Surprise (Dave Brown At West Point) | 10 | No | 27 | Private / Semi-Private Rooms | 5 | A+ | Ramona P Johnson | 1 | 0
Facility
0
AZ AVG
6
Rank
#1 / 500 |
| Caring Hearts Senior Care | AL | Surprise (Continental At Kingswood) | 8 | No | 56 | Private / Semi-Private Rooms | 3 | - | Rafael Velciu | 2 | 2
Facility
2
AZ AVG
6
Rank
#267 / 500 |
Financial Assistance for
Assisted Living in Arizona
Caring Hearts Senior Care is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Caring Hearts Senior Care
What neighborhood is Caring Hearts Senior Care in?
Caring Hearts Senior Care is in the Continental At Kingswood neighborhood of Surprise.
Is Caring Hearts Senior Care in a walkable area?
Caring Hearts Senior Care has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Caring Hearts Senior Care?
According to AZ state health department records, Caring Hearts Senior Care's license number is AL12405H.
When does Caring Hearts Senior Care's license expire?
According to AZ state health department records, Caring Hearts Senior Care's license expires on October 19, 2026.
Who is the administrator of Caring Hearts Senior Care?
Rafael Velciu is the administrator of Caring Hearts Senior Care.
How many beds does Caring Hearts Senior Care have?
Caring Hearts Senior Care has 8 beds.
Are there photos of Caring Hearts Senior Care?
Yes — there are 6 photos of Caring Hearts Senior Care in the photo gallery on this page.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
