Caring Hearts Senior Care

Assisted Living · Surprise, AZ

Overview of Caring Hearts Senior Care

Beautifully set in the harmonious neighborhood of West Memory Lane, Surprise, AZ, Caring Hearts Senior Care is an outstanding community that offers assisted living. With its purposely designed and cozy accommodations, residents will surely have a comfortable and safe retirement. A compassionate and highly trained team attends to residents’ needs to ensure a worry-free retirement.

A jam-packed calendar of fun activities and engaging programs are conducted for residents to remain socially connected and active. Medication management and non-ambulatory care are provided for residents’ healthcare needs. Healthy and delicious meals are served to meet dietary needs and tastes. The community is great for those who need extra support in living their day-to-day lives with its dedicated services.

(623) 341-6957

Types of Care at Caring Hearts Senior Care

Assisted Living

8-bed community

A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.

3 years in operation

An established community with some operational experience and growing routines.

Walk Score: 56 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Facility TypeAssisted Living Home

StatusActive

IssuanceOctober 20, 2022

ExpirationOctober 19, 2026

License NumberAL12405H

QualificationHealth Care

Services

Directed Care Services (capacity: 8)

Personal Care Services

Supervisory Care Services

Caring Hearts Senior Care is administrated by Rafael Velciu.

Staffing

Key information about the people who lead and staff this community.

ContactAndreea Velciu

Get floorplan photos & videos Schedule a home tour Get detailed pricing Check availability Get brochure

Since 2023 · 3 years of data 6 deficiencies 2 complaints 2 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Arizona state average

Overall vs. AZ average

Latest Inspection August 28, 2025 Complaint;Compliance (Annual) 4 deficiencies

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AZ Average	vs. AZ Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	6	9	This facility has 33% fewer total deficiencies than a typical Arizona assisted living residence (6 vs. AZ avg 9).↓ 33% better
Deficiencies per year Average deficiencies per year since 2023.	2	3	This facility has 33% fewer deficiencies per year than a typical Arizona assisted living residence (2 vs. AZ avg 3).↓ 33% better
Deficiencies per inspection Average deficiencies per inspection.	3	1.8	This facility has 67% more deficiencies per inspection than a typical Arizona assisted living residence (3 vs. AZ avg 1.8).↑ 67% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	AZ Average	vs. AZ Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	2	5	This facility has 60% fewer total inspections than a typical Arizona assisted living residence (2 vs. AZ avg 5).↓ 60% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	AZ Average	vs. AZ Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	2	6	This facility has 67% fewer total complaints than a typical Arizona assisted living residence (2 vs. AZ avg 6).↓ 67% better
Complaints per year Average complaints per year since 2023.	0.7	2	This facility has 65% fewer complaints per year than a typical Arizona assisted living residence (0.7 vs. AZ avg 2).↓ 65% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 21, 2025, included enforcement action resulting in a paid fine. Earlier inspections showed deficiencies related to resident safety, fall prevention training, tuberculosis screening, residency agreements, directed care services, medication administration, and caregiver response to emergencies. Complaint investigations did not identify any substantiated complaints but noted issues with staff training and care procedures. Enforcement actions focused on the facility’s failure to monitor a resident’s ability to exit safely, which posed a safety risk. The inspection history indicates ongoing challenges with safety protocols and staff training, with enforcement actions appearing more recently.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

What does this home offer?

Housing Options: Private / Semi-Private Rooms

Building Type: Single-story

Dining Services

Beauty Services

Housekeeping Services

Recreational Activities

2.9 miles from city center Estimated distance in miles from Surprise's city center to Caring Hearts Senior Care's address, calculated via Google Maps.

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Financial Assistance for
Assisted Living in Arizona

Caring Hearts Senior Care is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled

General Arizona resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Benefits

In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+

General Arizona resident, at risk of institutionalization.

Income Limits ~$2,000/month individual, varies

Asset Limits $10,000 individual

Limited funding; waitlists common.

Benefits

Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority

General Arizona resident, own/rent home, low-income.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Benefits

Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+

General Arizona resident, very low income, able to live independently with support.

Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county

Asset Limits $10,000 individual, excludes home if owned

Limited units; high demand in metro areas like Phoenix.

Benefits

Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —

General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled

General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region

Asset Limits Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits

Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Compare Assisted Living around Surprise

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.

Filter by care type


Orchard Pointe at Surprise	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Surprise (West Young Street)	130	Yes	58	Private / Semi-Private Rooms	8	Amy Birkel	4	3	5	1.3
Solana at the Park	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Surprise (West Parkwood Drive)	113	Yes	52	Private / Semi-Private Rooms	9	Lorena Watson	7	4	0	0.0
Marley Adult Healthcare LLC	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Surprise (Marley Park)	10	No	18	Private / Semi-Private Rooms	11	Costel Tirdea	1	-	0	0.0
Home Care at Marley Park	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Surprise (Marley Park)	10	No	38	Private / Semi-Private Rooms	12	Mariana O Popescu	2	-	1	0.5
Caring Hearts Senior Care	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Surprise (Continental At Kingswood)	8	No	56	Private / Semi-Private Rooms	3	Rafael Velciu	2	2	6	3.0

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What neighborhood is Caring Hearts Senior Care in?

Caring Hearts Senior Care is in the Continental At Kingswood neighborhood of Surprise.

Is Caring Hearts Senior Care in a walkable area?

Caring Hearts Senior Care has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Caring Hearts Senior Care?

According to AZ state health department records, Caring Hearts Senior Care's license number is AL12405H.

When does Caring Hearts Senior Care's license expire?

According to AZ state health department records, Caring Hearts Senior Care's license expires on October 19, 2026.

Who is the administrator of Caring Hearts Senior Care?

Rafael Velciu is the administrator of Caring Hearts Senior Care.

How many beds does Caring Hearts Senior Care have?

Caring Hearts Senior Care has 8 beds.

What is the address of Caring Hearts Senior Care?

Caring Hearts Senior Care is located at 15363 W Memory Ln, Surprise, AZ 85374.

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