Caring Hearts Senior Care

Assisted Living in Surprise

Overview of Caring Hearts Senior Care

Beautifully set in the harmonious neighborhood of West Memory Lane, Surprise, AZ, Caring Hearts Senior Care is an outstanding community that offers assisted living. With its purposely designed and cozy accommodations, residents will surely have a comfortable and safe retirement. A compassionate and highly trained team attends to residents’ needs to ensure a worry-free retirement.

A jam-packed calendar of fun activities and engaging programs are conducted for residents to remain socially connected and active. Medication management and non-ambulatory care are provided for residents’ healthcare needs. Healthy and delicious meals are served to meet dietary needs and tastes. The community is great for those who need extra support in living their day-to-day lives with its dedicated services.

(623) 341-6957
Bed community size
8-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Years in operation
3 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 56 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Services

Directed Care Services (capacity: 8)
Personal Care Services
Supervisory Care Services

About this community

License Details

Facility TypeAssisted Living Home
StatusActive
IssuanceOctober 20, 2022
ExpirationOctober 19, 2026
License NumberAL12405H
QualificationHealth Care

Ownership & Operating Entity

Caring Hearts Senior Care is administrated by Rafael Velciu.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactAndreea Velciu

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Dining services icon
Dining services icon

Dining Services

Beauty services icon
Beauty services icon

Beauty Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Types of Care at Caring Hearts Senior Care

Assisted Living

Contact Caring Hearts Senior Care

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

The data displayed corresponds to the last 4 years.

2 visits/inspections Info Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.

2 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

2 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Latest inspection

Date August 28, 2025
Complaint;Compliance (Annual)
Results 4 deficiencies

6 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Arizona average: 9 deficiencies

3.0 deficiencies per inspection

Arizona average: 1.8 deficiencies per inspection

Inspection Report Summary for Caring Hearts Senior Care

The most recent inspection on November 21, 2025, included enforcement action resulting in a paid fine. Earlier inspections showed deficiencies related to resident safety, fall prevention training, tuberculosis screening, residency agreements, directed care services, medication administration, and caregiver response to emergencies. Complaint investigations did not identify any substantiated complaints but noted issues with staff training and care procedures. Enforcement actions focused on the facility’s failure to monitor a resident’s ability to exit safely, which posed a safety risk. The inspection history indicates ongoing challenges with safety protocols and staff training, with enforcement actions appearing more recently.

Financial Assistance for
Assisted Living in Arizona

Caring Hearts Senior Care is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.

Get Financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled
General Arizona resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
AZ

Covers tribal members; rural outreach.

Benefits
In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+
General Arizona resident, at risk of institutionalization.
Income Limits ~$2,000/month individual, varies
Asset Limits $10,000 individual
AZ

Limited funding; waitlists common.

Benefits
Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Senior Community Service Employment Program (SCSEP)

AZ SCSEP

Age 55+
General Arizona resident, unemployed, low-income.
Income Limits (2025) ~$1,519/month 125% of poverty level, individual
Asset Limits Not specified; income-driven.
AZ

Wages at highest of federal/state/local minimum ($14.35/hour in 2025).

Benefits
Paid training (20 hours/week) Job placement (avg. $300-$500/month earnings) Career counseling

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority
General Arizona resident, own/rent home, low-income.
Income Limits (2025) ~$2,510/month 200% of poverty level, individual
Asset Limits Not applicable; income-focused.
AZ

High demand in rural desert areas; limited annual funds.

Benefits
Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+
General Arizona resident, very low income, able to live independently with support.
Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county
Asset Limits $10,000 individual, excludes home if owned
AZ

Limited units; high demand in metro areas like Phoenix.

Benefits
Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age
General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
AZ

Focus on rural access; complements ALTCS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled
General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region
Asset Limits Not specified; income-driven eligibility.
AZ

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits
Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Places of interest near Caring Hearts Senior Care

Address 2.9 miles from city center Info Estimated distance in miles from Surprise's city center to Caring Hearts Senior Care's address, calculated via Google Maps.

Calculate Travel Distance to Caring Hearts Senior Care

Add your location

Address

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Compare Assisted Living around Surprise The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.

Filter by care type
Marley Adult Healthcare LLC
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Marley Park)10No 18 Private / Semi-Private Rooms11Costel Tirdea100.0
Caring Hearts Senior Care
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Continental At Kingswood)8No 56 Private / Semi-Private Rooms3Rafael Velciu263.0
All Stars Assisted Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Estates At Sycamore Farms)8No 11 Private / Semi-Private Rooms11Maria Toader351.7
All Stars Assisted Living LLC
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Northwest Ranch)6No 21 Private / Semi-Private Rooms1Maria Toader200.0
Renaissance Senior Living – Moonlight Manor
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Surprise (Orchards)-No 28 Private / Semi-Private Rooms--00-

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Explore Open Rooms
1 Contact details
2 What type of senior care service are you looking for?
3 What budget do you have in mind for senior care?
4 How soon do you need to find care?
5 Additional details

Thank you for your interest!

Our team will be in touch shortly to help with next steps.