
Caring Hearts Senior Care
Assisted Living in Surprise
Caring Hearts Senior Care
Assisted Living in Surprise
Beautifully set in the harmonious neighborhood of West Memory Lane, Surprise, AZ, Caring Hearts Senior Care is an outstanding community that offers assisted living. With its purposely designed and cozy accommodations, residents will surely have a comfortable and safe retirement. A compassionate and highly trained team attends to residents’ needs to ensure a worry-free retirement.
A jam-packed calendar of fun activities and engaging programs are conducted for residents to remain socially connected and active. Medication management and non-ambulatory care are provided for residents’ healthcare needs. Healthy and delicious meals are served to meet dietary needs and tastes. The community is great for those who need extra support in living their day-to-day lives with its dedicated services.
8-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
3 years in operation
An established community with some operational experience and growing routines.
Walk Score: 56 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Services
About this community
Facility TypeAssisted Living Home
StatusActive
IssuanceOctober 20, 2022
ExpirationOctober 19, 2026
License NumberAL12405H
QualificationHealth Care
Caring Hearts Senior Care is administrated by Rafael Velciu.
Staffing
Key information about the people who lead and staff this community.
ContactAndreea Velciu
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Dining Services
Beauty Services
Housekeeping Services
Recreational Activities
Types of Care at Caring Hearts Senior Care
Assisted Living
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
The data displayed corresponds to the last 4 years.
2 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
2 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
2 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
Latest inspection
Date
August 28, 2025
Complaint;Compliance (Annual)
Results
4 deficiencies
6 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arizona average: 9 deficiencies
3.0 deficiencies per inspection
Arizona average: 1.8 deficiencies per inspection
Inspection Report Summary for Caring Hearts Senior Care
The most recent inspection on November 21, 2025, included enforcement action resulting in a paid fine. Earlier inspections showed deficiencies related to resident safety, fall prevention training, tuberculosis screening, residency agreements, directed care services, medication administration, and caregiver response to emergencies. Complaint investigations did not identify any substantiated complaints but noted issues with staff training and care procedures. Enforcement actions focused on the facility’s failure to monitor a resident’s ability to exit safely, which posed a safety risk. The inspection history indicates ongoing challenges with safety protocols and staff training, with enforcement actions appearing more recently.
Financial Assistance for
Assisted Living in Arizona
Caring Hearts Senior Care is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Places of interest near Caring Hearts Senior Care
2.9 miles from city center
Estimated distance in miles from Surprise's city center to Caring Hearts Senior Care's address, calculated via Google Maps.
Calculate Travel Distance to Caring Hearts Senior Care
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around Surprise The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Filter by care type
| Marley Adult Healthcare LLC |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Marley Park) | 10 | No | 18 | Private / Semi-Private Rooms | 11 | Costel Tirdea | 1 | 0 | 0 | 0.0 |
| Caring Hearts Senior Care |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Continental At Kingswood) | 8 | No | 56 | Private / Semi-Private Rooms | 3 | Rafael Velciu | 2 | 2 | 6 | 3.0 |
| All Stars Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Estates At Sycamore Farms) | 8 | No | 11 | Private / Semi-Private Rooms | 11 | Maria Toader | 3 | 0 | 5 | 1.7 |
| All Stars Assisted Living LLC |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Northwest Ranch) | 6 | No | 21 | Private / Semi-Private Rooms | 1 | Maria Toader | 2 | 0 | 0 | 0.0 |
| Renaissance Senior Living – Moonlight Manor |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Surprise (Orchards) | - | No | 28 | Private / Semi-Private Rooms | - | - | 0 | 0 | 0 | - |
Guides for Better Senior Living
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