Total health inspections
10
California average 12.5
Last Health inspection on Aug 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Carlotta
Nursing Home
The Carlotta
Nursing Home
The Springs Healthcare Center at the Carlotta is a 59-bed, Medicare-certified skilled nursing and post-acute facility located in the heart of Palm Desert, California. It offers skilled nursing, rehabilitation, and post-acute care services. The facility is committed to providing personalized care plans to meet the unique needs of each resident.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
250
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
60.6%
Residents per day (avg)
37
Occupancy rate
60.6%
Residents per day (avg)
37
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
90% of new residents, usually for short-term rehab.
Typical stay
30 days
Private pay
9% of new residents, often for short stays.
Typical stay
1 - 2 months
Finances and operations
Proprietary home
Other
Home revenue
$7.5M
Profit
$636.9K
Proprietary home
Other
Home revenue
$7,453,981.00
Profit
$636,882.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$1.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$6.8M
250-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
2 years in operation
A newer community that may feature more recent facilities and programs.
About this community
License Status
LICENSEDFacility Type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License Date
October 1, 2023
Additional licensing details
CMS Certification Number:
555226
County:
RIVERSIDE
Ownership & operating entity
Owner name:
WELL OAK CCRC TENANT LLC; OAKMONT ET AL
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Skilled Nursing
24-Hour Staffing
Amenities & Lifestyle
Programs & Activities
Specific Programs
Skilled Nursing, Rehabilitation, Post-Acute Care, Activities Program, Social Services
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
1 visit
Breakdown by visit type
0 total complaint visits
0 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
8 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Compare Nursing Homes around Palm Desert
The information below is reported by the California Department of Social Services and Department of Public Health.
The Carlotta
-5%
-17%
-28%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
CA 92211
59
No
-
WELL TREVI CARLOTTA SNF LLC
60.6%
$7,453,959.00
$1,949,659.00
26.2%
37.20
3.5242
-
23
1
-5%-17%-28%-
ManorCare Health Services-Palm Desert
-61%
-12%
-10%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Palm Desert
178
Yes
19
BLC MIRAGE INN LP
76.6%
$24,474,263.00
$8,196,396.00
33.5%
163.70
3.7149
2
121
3
-61%-12%-10%Private / Semi-Private Rooms
The Carlotta
Type of care:
SNF
AL
Community:
CA 92211
Bed Count:
59
Pets Allowed:
No
Operator:
WELL TREVI CARLOTTA SNF LLC
CCN:
555226
Occupancy:
60.6%
Home Revenue:
$7,453,959.00
Payroll Costs:
$1,949,659.00
Payroll %:
26.2%
Avg Residents/Day:
37.20
Overall Rating:
Adj Nurse Hours:
3.5242
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
23
Severe Citations:
1
RN share vs State Avg:
-5%
-5%
Staffing vs State Avg:
-17%
-17%
Occupancy vs State Avg:
-28%
-28%
ManorCare Health Services-Palm Desert
Type of care:
AL
IL
MC
SNF
Community:
Palm Desert
Bed Count:
178
Pets Allowed:
Yes
Operator:
BLC MIRAGE INN LP
CCN:
555339
Occupancy:
76.6%
Home Revenue:
$24,474,263.00
Payroll Costs:
$8,196,396.00
Payroll %:
33.5%
Avg Residents/Day:
163.70
Overall Rating:
Adj Nurse Hours:
3.7149
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
2
Citations:
121
Severe Citations:
3
RN share vs State Avg:
-61%
-61%
Staffing vs State Avg:
-12%
-12%
Occupancy vs State Avg:
-10%
-10%
Bed Options:
Private / Semi-Private Rooms
Places of interest near The Carlotta
115.3 miles from city center
PALM DESERT, CA 92211
Calculate Travel Distance to The Carlotta
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
62
Total Staff
59
Employees
3
Contractors
18,307
Total Hours (Quarter)
27
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 5 | 10 | No |
| Licensed Practical Nurse | 21 | 7.3 | Yes |
| Certified Nursing Assistant | 28 | 7.3 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
55 staff
7.4hs shift avg
Physicians & Practitioners ⓘ
2 staff
7.9hs shift avg
Therapy Services ⓘ
0 staff
0hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
0 staff
0hs shift avg
Dietary Services ⓘ
3 staff
7.7hs shift avg
Other Services ⓘ
1 staff
7.7hs shift avg
Contractor Analysis
0.1%
of total hours from contractors
24 contractor hours this quarter
Licensed Practical Nurse: 3
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 28 | 0 | 28 | 8,848 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 18 | 3 | 21 | 5,081 | 91 | 100% | 7.3 |
| Registered Nurse | 5 | 0 | 5 | 881 | 81 | 89% | 10 |
| Other Dietary Services Staff | 2 | 0 | 2 | 521 | 64 | 70% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 69 | 76% | 7.5 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 495 | 62 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 487 | 64 | 70% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 484 | 63 | 69% | 7.7 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 479 | 58 | 64% | 8.3 |
Health Inspection History
Inspections
Total health citations
23
Citations per inspection
2.3
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
14 of 23 citations resulted from standard inspections; and 9 of 23 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
1
1
In line with California averageCalifornia average: 1
0 critical citations
1 serious citation
22 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Aug 19, 2025
Corrected
Abuse/Neglect moderate citation
Jun 06, 2025
Corrected
Infection Control moderate citation
Jun 06, 2025
Corrected
Nutrition moderate citation
Jun 06, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Jacaranda Healthcare Group LLC
Resident Census by Payment Source
41
Total Residents
Medicare
30
(73.2%)
ⓘ
Medicaid
7
(17.1%)
ⓘ
Private Pay/Other
4
(9.8%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.6
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.6
In line with California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.7
30% worse than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
10.5%
Percent of long-stay residents whose need for help with daily activities has increased
10.5%
5% better than California averageCalifornia average: 11.1%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.9%
67% worse than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
7.7%
Percent of long-stay residents experiencing one or more falls with major injury
7.7%
363% worse than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.2%
Percent of long-stay high risk residents with pressure ulcers
8.2%
65% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.0%
Percent of long-stay residents who lose too much weight
0.0%
100% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
9.4%
Percent of long-stay residents who have depressive symptoms
9.4%
40% worse than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
0.0%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
5% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.6%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.6%
In line with California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Carlotta based on CMS SNF Cost Reports.
Occupancy Rate
60.6%
↓ 23.0pp vs 2022
Net Income
$636,882
↑ ~$3.5M vs 2022
Total Payroll
$3,073,771
↓ ~$4.5M vs 2022
Profit Margin
8.5%
↑ 28.9pp vs 2022
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