Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
CARLOTTA, THE
CARLOTTA, THE is a Nursing Home in California
CARLOTTA, THE is a Nursing Home in California
CARLOTTA, THE
CARLOTTA, THE is a Nursing Home in California
CARLOTTA, THE is a Nursing Home in California
The Springs Healthcare Center at the Carlotta is a 59-bed, Medicare-certified skilled nursing and post-acute facility located in the heart of Palm Desert, California. It offers skilled nursing, rehabilitation, and post-acute care services. The facility is committed to providing personalized care plans to meet the unique needs of each resident.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
250
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
60.6%
Residents per day (avg)
37
Occupancy rate
60.6%
Residents per day (avg)
37
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
90% of new residents, usually for short-term rehab.
Typical stay
30 days
Private pay
9% of new residents, often for short stays.
Typical stay
1 - 2 months
Finances and operations
Proprietary home
Other
Home revenue
$7.5M
Profit
$636.9K
Proprietary home
Other
Home revenue
$7,453,981.00
Profit
$636,882.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$1.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$6.8M
250-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
2 years in operation
A newer community that may feature more recent facilities and programs.
About this community
License Status
LICENSEDFacility Type
RCFE-CONTINUING CARE RETIREMENT COMMUNITY
License Date
October 1, 2023
Additional licensing details
CMS Certification Number:
555226
County:
RIVERSIDE
Ownership & operating entity
Owner name:
WELL OAK CCRC TENANT LLC; OAKMONT ET AL
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Skilled Nursing
24-Hour Staffing
Amenities & Lifestyle
Programs & Activities
Specific Programs
Skilled Nursing, Rehabilitation, Post-Acute Care, Activities Program, Social Services
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
1 visit
Breakdown by visit type
0 total complaint visits
0 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
8 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Comparison Chart
The information below is reported by the California Department of Social Services and Department of Public Health.Compare Nursing Homes around Palm Desert
CARLOTTA, THE
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
CA 92211
59
No
-
WELL TREVI CARLOTTA SNF LLC
60.6%
$7,453,959.00
$1,949,659.00
26.2%
37.20
4/5
3.5242
4/5
2/5
4/5
-
-
ManorCare Health Services-Palm Desert
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Palm Desert
178
Yes
19
BLC MIRAGE INN LP
76.6%
$24,474,263.00
$8,196,396.00
33.5%
163.70
2/5
3.7149
1/5
1/5
5/5
2
Private / Semi-Private Rooms
Places of interest near CARLOTTA, THE
115.3 miles from city center
PALM DESERT, CA 92211
Calculate Travel Distance to CARLOTTA, THE
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
62
Total Staff
59
Employees
3
Contractors
18,307
Total Hours (Quarter)
27
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 5 | 10 | No |
| Licensed Practical Nurse | 21 | 7.3 | Yes |
| Certified Nursing Assistant | 28 | 7.3 | No |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
55 staff
7.4hs shift avg
Physicians & Practitioners ⓘ
2 staff
7.9hs shift avg
Therapy Services ⓘ
0 staff
0hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
0 staff
0hs shift avg
Dietary Services ⓘ
3 staff
7.7hs shift avg
Other Services ⓘ
1 staff
7.7hs shift avg
Contractor Analysis
0.1%
of total hours from contractors
24 contractor hours this quarter
Licensed Practical Nurse: 3
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 28 | 0 | 28 | 8,848 | 91 | 100% | 7.3 |
| Licensed Practical Nurse | 18 | 3 | 21 | 5,081 | 91 | 100% | 7.3 |
| Registered Nurse | 5 | 0 | 5 | 881 | 81 | 89% | 10 |
| Other Dietary Services Staff | 2 | 0 | 2 | 521 | 64 | 70% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 69 | 76% | 7.5 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 495 | 62 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 487 | 64 | 70% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 484 | 63 | 69% | 7.7 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 479 | 58 | 64% | 8.3 |
Health Inspection History
Source: CMS Health Citations (Jan 2023 – Aug 2025)
10
Inspections
23
Total Citations
0
Critical (J-L)
1
Serious (G-I)
2.3
Citations/Inspection
Aug 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
7
30% of total
Pharmacy Services
4
17% of total
Infection Control
2
9% of total
Abuse, Neglect & Exploitation
1
4% of total
Citation Sources
Standard Inspections
14
Complaint Investigations
9
State Comparison (CA)
Citations
23
California average: 50.2
Critical Citations
0
California average: 0.4
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Aug 19, 2025 | D | Quality of Care | F0689 | Corrected |
| Jun 06, 2025 | D | Abuse/Neglect | F0605 | Corrected |
| Jun 06, 2025 | E | Infection Control | F0880 | Corrected |
| Jun 06, 2025 | E | Nutrition | F0812 | Corrected |
| Jun 06, 2025 | E | Nutrition | F0814 | Corrected |
| Jun 06, 2025 | D | Pharmacy | F0755 | Corrected |
| Jun 06, 2025 | D | Pharmacy | F0761 | Corrected |
| May 15, 2025 | D | Quality of Care | F0684 | Corrected |
| Jun 27, 2024 | G | Quality of Care | F0686 | Corrected |
| Jun 18, 2024 | D | Infection Control | F0880 | Corrected |
| Jun 18, 2024 | D | Care Planning | F0656 | Corrected |
| May 02, 2024 | D | Nutrition | F0803 | Corrected |
| May 02, 2024 | D | Pharmacy | F0761 | Corrected |
| May 02, 2024 | D | Quality of Care | F0684 | Corrected |
| May 02, 2024 | D | Care Planning | F0656 | Corrected |
| May 02, 2024 | D | Care Planning | F0657 | Corrected |
| Jan 19, 2024 | D | Quality of Care | F0686 | Corrected |
| Jan 19, 2024 | D | Care Planning | F0842 | Corrected |
| Aug 10, 2023 | D | Quality of Care | F0745 | Corrected |
| Feb 03, 2023 | D | Nutrition | F0812 | Corrected |
| Feb 03, 2023 | D | Pharmacy | F0761 | Corrected |
| Feb 03, 2023 | D | Quality of Care | F0676 | Corrected |
| Jan 25, 2023 | D | Care Planning | F0658 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Jacaranda Healthcare Group LLC
Resident Census by Payment Source
41
Total Residents
Medicare
30
(73.2%)
ⓘ
Medicaid
7
(17.1%)
ⓘ
Private Pay/Other
4
(9.8%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
6.6
Score
Near average
California avg: 6.6
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
14.7
Score
30% worse than avg
California avg: 11.3
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
10.5%
Lost Too Much Weight
0.0%
Urinary Tract Infection
0.0%
Depressive Symptoms
9.4%
Falls with Major Injury
7.7%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
0.0%
High Risk Residents with Pressure Ulcers
8.2%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
18.9%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
99.0%
5% better than avg
California: 94.0%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0%
100% better than avg
California: 1.5%
Influenza Vaccine
93.6%
Near average
California: 93.2%
Financial Trends
Historical financial and operational data for CARLOTTA, THE based on CMS SNF Cost Reports.
Occupancy Rate
60.6%
↓ 23.0pp vs 2022
Net Income
$636,882
↑ ~$3.5M vs 2022
Total Payroll
$3,073,771
↓ ~$4.5M vs 2022
Profit Margin
8.5%
↑ 28.9pp vs 2022
Loading trend charts...
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Claim What’s Yours: Financial Aid for California Seniors
Program
State Program Name
Eligibility
Benefits
Multipurpose Senior Services Program
MSSP (Medi-Cal Waiver)
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
California IHSS
Official government program page
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
CA MSSP
Official government program page
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
CA ALW
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
CA CARES
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
CA LIHEAP
Official government program page
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
MSSP (Medi-Cal Waiver)
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
California IHSS
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
CA MSSP
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
CA PTP
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
CA ALW
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
CA CARES
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
CA LIHEAP
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Planning a tour? Check our touring checklist.
Thinking of living here? We can help you speak to a current resident
Looking for a job? Apply for Open Positions at CARLOTTA, THE
Thinking about senior living? Use our bidding system to get competitive quotes from the best homes in your area.
Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
Send Checklist to Your Email
We'll send you a PDF version of the touring checklist.
Feedback
