Clove Lakes Healthcare and Rehabilitation Center

Clove Lakes Healthcare and Rehabilitation Center is an Assisted Living Home in New York State

Clove Lakes Healthcare and… is an Assisted Living Home in New York State

Clove Lakes Healthcare and Rehabilitation Center

25 Fanning St, Staten Island, NY 10314 View Map

Clove Lakes Healthcare and Rehabilitation Center is an Assisted Living Home in New York State

Clove Lakes Healthcare and… is an Assisted Living Home in New York State

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Overview of Clove Lakes Healthcare and Rehabilitation Center

Welcome to Clove Lakes Healthcare and Rehabilitation Center, nestled in Staten Island, NY, where exceptional care and dynamic living converge. Offering a wide range of services, including short-term rehab, long-term care, memory care, a pulmonary program, and a diabetes program, Clove Lakes is dedicated to enhancing the well-being of every resident. Specializing in compassionate memory care, it provides tailored support for individuals with Alzheimer’s, dementia, or other cognitive impairments, ensuring a nurturing and secure environment.

Residents can choose from beautifully appointed accommodations, designed for comfort and individuality, and enjoy a range of amenities such as three delicious, healthy meals daily, housekeeping, and engaging social programs. From arts and crafts and music therapy to interactive technology and intergenerational programs, every day at Clove Lakes is filled with enriching activities and joyful experiences. Here, every moment is crafted to inspire, uplift, and celebrate life.

Home Information CLOVE LAKES HEALTH CARE AND REHAB CENTER, INC
  • Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake. Residents generally stay for shorter periods than state peers, pointing to quicker turnover.

  • Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income exceeds the majority of state facilities, highlighting strong profitability.

  • Medicare nights run higher than most peers, indicating robust short-stay referrals. Medicaid nights sit above most state facilities, underscoring deep Title XIX coverage. Private pay nights lead the state, showing strong demand from market-rate residents.

Occupancy
Beds
576
Occupancy
68.1%
Total Bed Days Available
210240
Avg. Length of Stay
97 days
Avg. Residents per Day
483
Finance
Home Revenue
$64,174,480.00
Payroll Costs
$27,861,900.00
Profit
$3,009,381.00
Total Costs
$5,552,347.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
43.4%
House Specifics:
CCN
335239
Owner Name
DEMISAY, BERNADETTE
Rural vs. Urban
Urban
County
Richmond
Type of Control
Voluntary Nonprofit — Church
Operations
Total Admissions
1352
Total Discharges
1332
% Medicaid Admissions
9%
% Medicare Admissions
43%
% Private Pay Admissions
48%
% Medicaid Discharges
21%
% Medicare Discharges
40%
% Private Pay Discharges
39%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
4 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
3 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
2 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
5 / 5
Nurse Hours / Resident / Day Info Adjusted total nurse staffing hours per resident per day.
2.76 hrs
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
68127
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
28600
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
32971

Inspection Report Summary for Clove Lakes Healthcare and Rehabilitation Center

During the reporting period, the facility received a total of 36 citations, comprising 24 standard health citations and 12 Life Safety Code citations. These citations were identified during five on‑site inspections that resulted in citations, while seven inspections concluded with no citations. The citation summary indicates that none of the citations involved actual harm or immediate jeopardy to residents. The total number of citations of any kind received by the nursing home during the reporting period was 36, compared with a state average of 31.

The November 10, 2022 certification/complaint survey produced the largest number of cited items, with ten standard health deficiencies and ten Life Safety Code deficiencies. Key deficiency areas identified in that survey included care plan timing and revision, development and implementation of comprehensive care plans, drug regimen review, food procurement and preparation, elimination of accident hazards, infection prevention and control, physician visit adequacy, reporting of alleged violations, respiratory/tracheostomy care and suctioning, and the right to be free from physical restraints. Life safety deficiencies involved electrical system integrity, emergency lighting, gas equipment storage, hazardous area enclosure, means of egress, multiple occupancy arrangements, smoking regulations, sprinkler system maintenance and testing, subdivision of building spaces for smoke comparison, and vertical opening enclosure. This inspection represented the most extensive set of deficiencies recorded for the facility.

Complaint metrics for the period from August 1, 2021 to July 31, 2025 show that the facility received 170 complaints, equating to 33.7 complaints per 100 occupied beds. Forty‑nine percent of complaints represented facility‑reported incidents, and 39.0 % of complaints were facility‑reported incidents. Sixteen complaint‑related on‑site inspections were completed by the Department of Health, and 10 complaint‑related citations were issued. The citations per 100 occupied beds were 2.0. However, the “Total Complaints‑Related Citations” field lists 0, and all individual complaint‑related citation categories (Administration, Dietary Services, Other Services, Physical Environment, Quality of Care, Resident Rights) are reported as 0. This discrepancy is noted exactly as presented in the source.

Enforcement actions recorded for the facility include two stipulation and order agreements. Stipulation & Order #NH‑23‑005 was issued on January 13, 2023 with a fine of $4,000 for a Quality of Care violation. Stipulation & Order #NH‑21‑104 was issued on June 2, 2021 with a fine of $2,000 for a Quality of Care violation. No additional enforcement actions are listed in the provided record.

Bed community size
576-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 74 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
BBB Rating
BBB Rating
Rated A-

Safety, Compliance & Inspections Overview

  • Citations Info Number of deficiencies or violations identified during inspections conducted by New York regulators. 36 citations
  • BBB Accreditation Info Indicates whether the business meets BBB accreditation standards. Not Accredited No review yet
    Not accredited by the BBB, meaning its business practices have not been formally verified through BBB review.
  • Total Complaints Info Total number of complaints filed against this facility. 170 complaints
    Complaints are reports submitted to the state about concerns regarding care, safety, staffing, or facility conditions.
  • Complaint Inspections Info Number of on-site inspections triggered by complaints. 16 inspections
    These are on-site visits performed in response to complaints filed with the state.
  • Total Inspections Info Total number of state inspections conducted. 12 inspections
    This includes routine inspections and other state oversight visits where the facility was reviewed for compliance.
  • Inspections with Citations Info Number of inspections that resulted in citations. 5 inspections
    Citations are issued when inspectors identify violations during an inspection. This metric counts inspections where at least one citation was issued.
  • Inspections without Citations Info Number of inspections with no citations issued. 7 inspections
    These inspections did not result in citations, suggesting no violations were documented for that visit.
  • Operating Certificate Info Facility operating certificate number. http://7004321N
    A state-issued operating certificate identifier that confirms the facility is authorized to operate under state regulations.
  • Enforcement Actions Info Details of enforcement actions taken against this facility. November 10, 2022 — Stipulation & Order #: NH-23-005 | February 24, 2021 — Stipulation & Order #: NH-21-104
    Enforcement actions are regulatory measures taken in response to serious or repeated compliance issues (e.g., fines, sanctions, or restrictions).

Facility & Licensing Details

  • County Info County in New York where the facility is located. Richmond
  • Facility Type Info Indicates the state-regulated license category used in New York (e.g., Residential Care Facility for the Elderly). Nursing Home
  • Licensee / Operator Info Entity or organization legally responsible for managing this facility under New York regulations. Clove Lakes Health Care and Rehabilitation Center, Inc (For Profit)
  • Date Business Started Info The date the business reports it began operations. January 1, 1967
  • BBB License Details Info License information from the Better Business Bureau profile.
    • 7004204R — NYC Department of Health and Mental Hygiene
    • 7004321N — NYC Department of Health and Mental Hygiene

What does this home offer?

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Building Type: High-rise

Types of Care at Clove Lakes Healthcare and Rehabilitation Center

Assisted Living
Contact Clove Lakes Healthcare and Rehabilitation Center

Places of interest near Clove Lakes Healthcare and Rehabilitation Center

Address 5.7 miles from city center

Address 25 Fanning St, Staten Island, NY 10314

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Comparison Chart

Compare Assisted Living around Richmond County
Clove Lakes Healthcare and Rehabilitation Center
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Staten Island
576
No
A-
74
DEMISAY, BERNADETTE
68.1%
$64,174,480.00
$27,861,900.00
43.4%
483.30
4/5
2.7550
3/5
2/5
5/5
-
Bayside Manor
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SNF

24/7 care needed

Flushing
15
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-
93
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$1,930,896.00
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1/5
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1
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24/7 care needed

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Claim What’s Yours: Financial Aid for New York Seniors

Program
State Program Name
Eligibility
Benefits
Community First Choice Option
NY Medicaid CFCO
  • General: Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $30,182 (individual, higher due to NY Medicaid expansion).
  • NY Specifics: Higher asset limit; urban density increases demand.
  • Services: Personal care (5-7 hours/day), respite care (240 hours/year), home modifications ($1,500 avg.), assistive technology ($500 avg.).
Expanded In-Home Services for the Elderly Program (EISEP)
  • General: Age 60+, New York resident, at risk of decline but not nursing home level.
  • Income Limits: ~$2,500/month (individual, varies).
  • Asset Limits: $15,000 (individual).
  • NY Specifics: Cost-sharing required above certain income; urban/rural balance.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), case management, transportation (~5 trips/month).
Senior Citizen Rent Increase Exemption (SCRIE)
  • General: Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
  • Income Limits (2025): $50,000/year (household).
  • Asset Limits: No strict asset cap, but income-focused eligibility.
  • NY Specifics: Limited to NYC’s rent-regulated units; high demand in urban areas.
  • Services: Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord.
Senior Citizen Homeowners’ Exemption (SCHE)
  • General: Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.
  • Income Limits (2025): $58,399/year (household).
  • Asset Limits: No strict asset cap, income-driven eligibility.
  • NY Specifics: Applies only in NYC; excludes large apartment buildings.
  • Services: Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value).
New York Foundation for Senior Citizens (NYFSC) Home Sharing Program
NYFSC Home Sharing
  • General: One participant must be 60+ (host or guest), NYC resident, able to share living space.
  • Income Limits: No strict limit, but targets those needing cost relief.
  • Asset Limits: Not applicable; focus on housing need.
  • NY Specifics: Primarily NYC-focused; limited slots due to demand.
  • Services: Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates.

Claim What’s Yours Financial Aid for New York Seniors

NY Medicaid CFCO

Community First Choice Option

Requirements:
  • General:
    Age 65+ or disabled, New York resident, Medicaid- eligible, care need (not necessarily nursing home level).
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $30,182 (individual, higher due to NY Medicaid expansion).
  • NY Specifics:
    Higher asset limit; urban density increases demand.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite care (240 hours/year), home modifications ($1,500 avg.), assistive technology ($500 avg.).
NY EISEP

Expanded In-Home Services for the Elderly Program (EISEP)

Requirements:
  • General:
    Age 60+, New York resident, at risk of decline but not nursing home level.
  • Income Limits:
    ~$2,500/month (individual, varies).
  • Asset Limits:
    $15,000 (individual).
  • NY Specifics:
    Cost-sharing required above certain income; urban/rural balance.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), case management, transportation (~5 trips/month).
NY SCRIE

Senior Citizen Rent Increase Exemption (SCRIE)

Requirements:
  • General:
    Age 62+, NYC resident, live in rent-controlled/stabilized apartment, spend >1/3 of income on rent.
  • Income Limits (2025):
    $50,000/year (household).
  • Asset Limits:
    No strict asset cap, but income-focused eligibility.
  • NY Specifics:
    Limited to NYC’s rent-regulated units; high demand in urban areas.
Benefits without Contact:
  • Services: Rent freeze (e.g., covers increases of $50-$200+/month); tax credit for landlord.
NY SCHE

Senior Citizen Homeowners’ Exemption (SCHE)

Requirements:
  • General:
    Age 65+, NYC resident, own and live in a 1-3 family home, co-op, or condo.
  • Income Limits (2025):
    $58,399/year (household).
  • Asset Limits:
    No strict asset cap, income-driven eligibility.
  • NY Specifics:
    Applies only in NYC; excludes large apartment buildings.
Benefits without Contact:
  • Services: Property tax reduction (5-50%, e.g., $500-$5,000/year based on income and property value).
NYFSC Home Sharing

New York Foundation for Senior Citizens (NYFSC) Home Sharing Program

Requirements:
  • General:
    One participant must be 60+ (host or guest), NYC resident, able to share living space.
  • Income Limits:
    No strict limit, but targets those needing cost relief.
  • Asset Limits:
    Not applicable; focus on housing need.
  • NY Specifics:
    Primarily NYC-focused; limited slots due to demand.
Benefits without Contact:
  • Services: Shared housing (reduces rent/living costs by 30-50%, e.g., $500-$1,000/month savings); optional light assistance between housemates.

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