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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Welcome to Clove Lakes Healthcare and Rehabilitation Center, nestled in Staten Island, NY, where exceptional care and dynamic living converge. Offering a wide range of services, including short-term rehab, long-term care, memory care, a pulmonary program, and a diabetes program, Clove Lakes is dedicated to enhancing the well-being of every resident. Specializing in compassionate memory care, it provides tailored support for individuals with Alzheimer’s, dementia, or other cognitive impairments, ensuring a nurturing and secure environment.
Residents can choose from beautifully appointed accommodations, designed for comfort and individuality, and enjoy a range of amenities such as three delicious, healthy meals daily, housekeeping, and engaging social programs. From arts and crafts and music therapy to interactive technology and intergenerational programs, every day at Clove Lakes is filled with enriching activities and joyful experiences. Here, every moment is crafted to inspire, uplift, and celebrate life.
Natalie Yakovleva serves as Executive Director and Administrator at Clove Lakes Healthcare and Rehabilitation Center. She is dedicated to providing the highest quality of care and improving the quality of life for all patients and residents. Under her leadership, the community continually strives for excellence in healthcare delivery.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 284th out of 347 homes in New York.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 56m per day | ▲ 33% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 31m per day | ▼ 33% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 8m per day | ■ Avg State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 8m per day | ■ Avg State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 86% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 42m per day | ▲ 50% State avg: 28m per day · National avg: 28m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
40% of new residents, usually for short-term rehab.
51% of new residents, often for short stays.
9% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #18 / 344Payroll — state benchmarkedThis home is ranked 18th out of 344 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Lower than the New York average: 88.3%Clove Lakes Healthcare and Rehabilitation Center is legally operated by Clove Lakes Health Care and Rehabilitation Center, Inc (For Profit).
Building Type: High-rise
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Enforcement actions are formal penalties or interventions imposed by the New York State Department of Health when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
This facility has 2 enforcement actions. 57% of NY nursing homes have zero, and the statewide average is 0.9.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory violations recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory violations recorded by inspectors across all inspection types.
| 25 | 29 | This facility has 14% fewer total citations than a typical NY nursing home (25 vs. NY avg 29).↓ 14% better |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 21 | 20 | This facility has 5% more health citations than a typical NY nursing home (21 vs. NY avg 20).↑ 5% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 4 | 4 | This facility has life safety citations in line with the NY average (4 vs. NY avg 4).— At avg |
|
Citations per year
Average citations per year since 2020.
| 4.2 | 4.8 | This facility has 13% fewer citations per year than a typical NY nursing home (4.2 vs. NY avg 4.8).↓ 13% better |
|
Citations per inspection
Average citations per inspection.
| 2.5 | 3.2 | This facility has 22% fewer citations per inspection than a typical NY nursing home (2.5 vs. NY avg 3.2).↓ 22% better |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 9 | This facility has 11% more total inspections than a typical NY nursing home (10 vs. NY avg 9).↑ 11% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 5 | 5 | This facility has inspections with citations in line with the NY average (5 vs. NY avg 5).— At avg |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 50% | 56% | This facility has 11% fewer inspection citation rate than a typical NY nursing home (50 vs. NY avg 56).↓ 11% better |
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 195 | 79 | This facility has 147% more total complaints than a typical NY nursing home (195 vs. NY avg 79).↑ 147% worse |
|
Complaints per year
Average complaints per year since 2020.
| 32.5 | 13.2 | This facility has 146% more complaints per year than a typical NY nursing home (32.5 vs. NY avg 13.2).↑ 146% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.36 | 0.50 | This facility has 28% fewer complaints per bed than a typical NY nursing home (0.36 vs. NY avg 0.5).↓ 28% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with the NY Department of Health.
| 17 | 15 | This facility has 13% more complaint investigations than a typical NY nursing home (17 vs. NY avg 15).↑ 13% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on November 18, 2025, found deficiencies related to the facility’s failure to ensure a resident with a mushroom allergy did not receive mushrooms, with issues noted in allergy documentation and meal ticket updates. Earlier inspections identified recurring deficiencies in care planning, including incomplete or untimely development and revision of comprehensive care plans, as well as problems with medication management and communication with residents. Complaint investigations mostly found isolated issues that were corrected, with one inconclusive abuse investigation and no enforcement actions or fines listed in the available reports. The main themes across reports involved care planning, medication administration, and resident safety practices. The pattern of deficiencies suggests ongoing challenges in these areas, with some corrections noted but no clear sustained improvement over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNew York average 3.6
Last Health inspection on Feb 2025
New York average 18.5
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 23 citations resulted from standard inspections; and 6 of 23 resulted from complaint investigations.
100% better than New York averageNew York average: 0.2
0
100% better than New York averageNew York average: 0.2
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Feb 13, 2025
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Oct 16, 2024
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Oct 16, 2024
Corrected
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 16, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Clove Lakes Healthcare and Rehabilitation Center is located in Staten Island, New York.
Here are the financial assistance programs available to residents in New York.
5.7 miles from city center
Estimated distance in miles from Staten Island's city center to Clove Lakes Healthcare and Rehabilitation Center's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
496% better than New York averageNew York average ratio: 0.18:1
0% compared with New York averageNew York average: 7.7 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
Total hours from contractors
4,082 contractor hours this quarter
| Certified Nursing Assistant | 199 | 1 | 200 | 89,565 | 91 | 100% | 7.8 |
| Registered Nurse | 94 | 8 | 102 | 36,358 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 49 | 4 | 53 | 22,012 | 91 | 100% | 7.9 |
| Physical Therapist | 44 | 0 | 44 | 16,384 | 91 | 100% | 7.1 |
| Other Dietary Services Staff | 13 | 0 | 13 | 3,925 | 91 | 100% | 7 |
| Clinical Nurse Specialist | 7 | 1 | 8 | 3,692 | 79 | 87% | 8 |
| Dental Services Staff | 8 | 1 | 9 | 2,503 | 75 | 82% | 7.5 |
| RN Director of Nursing | 3 | 0 | 3 | 1,565 | 75 | 82% | 8.3 |
| Speech Language Pathologist | 3 | 0 | 3 | 1,356 | 78 | 86% | 7.3 |
| Mental Health Service Worker | 2 | 0 | 2 | 936 | 65 | 71% | 8 |
| Other Social Services Staff | 2 | 0 | 2 | 908 | 64 | 70% | 7.7 |
| Physical Therapy Aide | 1 | 1 | 2 | 745 | 54 | 59% | 8 |
| Occupational Therapy Aide | 4 | 0 | 4 | 586 | 70 | 77% | 7.3 |
| Nurse Practitioner | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Administrator | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 279 | 32 | 35% | 7.1 |
| Qualified Activities Professional | 1 | 0 | 1 | 37 | 12 | 13% | 3.1 |
| Qualified Social Worker | 0 | 1 | 1 | 9 | 2 | 2% | 4.3 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
432Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
6.3
36% better than New York averageNew York average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.3
21% better than New York averageNew York average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
8.4%
49% better than New York averageNew York average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
8.5%
49% better than New York averageNew York average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.9%
21% worse than New York averageNew York average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.2%
61% better than New York averageNew York average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
8.4%
17% worse than New York averageNew York average: 7.2%
Percent of long-stay residents with a urinary tract infection
0.9%
38% better than New York averageNew York average: 1.4%
Percent of long-stay residents who lose too much weight
5.0%
18% better than New York averageNew York average: 6.1%
Percent of long-stay residents who have depressive symptoms
45.0%
149% worse than New York averageNew York average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
6.7%
47% better than New York averageNew York average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
72.0%
21% worse than New York averageNew York average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
81.8%
14% worse than New York averageNew York average: 95.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.66
In line with New York averageNew York average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.08
20% better than New York averageNew York average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
31.8%
58% worse than New York averageNew York average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
72% better than New York averageNew York average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
37.9%
52% worse than New York averageNew York average: 78.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.5%
20% better than New York averageNew York average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.4%
7% worse than New York averageNew York average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.7%
9% better than New York averageNew York average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
51.5%
In line with New York averageNew York average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
52.6%
In line with New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
| Clove Lakes Healthcare and Rehabilitation Center |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Staten Island (Manor Heights) | 576 | No | 74 | Clove Lakes Health Care And Rehabilitation Center, Inc (For Profit) | 10 | 0% | 16 | 0 | - | - | A- |
| The Veranda Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Staten Island (Mid Island) | 363 | Yes | 45 | Baywood Llc | 17 | 52.9% | 12 | 12 | 0.7 | - | - |
| The Brielle |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Staten Island (Mid Island) | 188 | Yes | 30 | Seaview Senior Living Housing Development Fund Corporation | 7 | 57.1% | 5 | 8 | 1.1 | - | - |
| Bayside Manor |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Flushing (Bayside) | 15 | No | 93 | - | 0 | 0% | 0 | 0 | - | - | - |
Historical financial and operational data for Clove Lakes Healthcare and Rehabilitation Center based on CMS SNF Cost Reports.
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