Inspection Reports for Complete Care at Westfield

NJ, 07090

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Deficiencies per Year

16 12 8 4 0
2021
2022
2023
2025
Severe High Moderate Low Unclassified

Census Over Time

90 120 150 180 210 240 Jan '21 May '21 Apr '22 Nov '22 Feb '23 Mar '25
Census Capacity
Notice Deficiencies: 0 Nov 20, 2025
Visit Reason
This document serves to inform individuals about the privacy practices of NJDHSS, including how their medical information may be used and disclosed, and their rights related to this information.
Findings
The notice explains the types of information covered, reasons for use and disclosure of health information, legal duties of NJDHSS, and the rights of individuals to access, amend, and restrict their health information.
Report Facts
Effective date: 2011
Employees Mentioned
NameTitleContext
Devon L. GrafDirector, Office of Legal and Regulatory ComplianceListed as NJDHSS Privacy Officer contact for questions about the notice
Inspection Report Complaint Investigation Census: 133 Deficiencies: 13 Mar 17, 2025
Visit Reason
A Recertification Survey was conducted to determine compliance with 42 CFR Part 483, Requirements for Long-Term Care Facilities. Complaint investigations were also completed during this survey.
Findings
Deficiencies were cited related to accuracy of assessments, pain management, dialysis, drug regimen review, administration, governing body oversight, and life safety code violations including means of egress, fire alarm system, and sprinkler system maintenance. The facility failed to accurately code the Minimum Data Set for one resident and failed to ensure proper pain management and dialysis medication administration. Several life safety code deficiencies were noted including issues with fire alarm notification, smoke detectors, and exit door hardware.
Complaint Details
Complaint numbers NJ 163118, 168060, 168580, 172135, 176208, 178873, 179238, 179547, 182434, 183981 were investigated during this survey. Deficiencies were cited based on these complaints.
Severity Breakdown
Level A: 1 Level D: 4 Level E: 1 Level F: 7
Deficiencies (13)
DescriptionSeverity
Facility failed to accurately code the Minimum Data Set (MDS) for 1 of 5 residents.Level D
Facility failed to ensure pain management was provided consistent with professional standards for 1 of 3 residents.Level D
Facility failed to adjust medication administration times to accommodate dialysis schedule for 1 of 2 residents.Level E
Facility failed to ensure drug regimen review was conducted monthly by a licensed pharmacist for 1 of 5 residents.Level D
Facility failed to ensure a licensed nursing home administrator was actively involved in daily oversight and policy implementation.Level F
Facility failed to maintain required minimum direct care staff-to-resident ratios for 14 of 14 shifts reviewed.Level A
Facility failed to ensure horizontal-sliding doors were installed in accordance with NFPA 101 standards.Level F
Facility failed to ensure fire alarm notification was audible and visible in enclosed courtyards.Level F
Facility failed to ensure battery-powered smoke detectors were maintained and replaced as required.Level F
Facility failed to ensure fire alarm pull stations were installed at required heights.Level F
Facility failed to ensure Class K fire extinguishers were provided with required instructional placards.Level F
Facility failed to ensure emergency exit doors were equipped with approved hardware and locking devices.Level F
Facility failed to ensure fire alarm system was maintained and tested in accordance with NFPA standards.Level F
Report Facts
Census: 133 Sample size: 26 Deficiencies cited: 13 Staffing shifts deficient: 14 Certified beds: 227 Resident census: 206
Inspection Report Routine Census: 194 Capacity: 227 Deficiencies: 10 Feb 13, 2023
Visit Reason
Routine inspection to assess compliance with fire safety, building rehabilitation, electrical systems, and other life safety code requirements.
Findings
The facility was found deficient in multiple areas including fire door ratings, egress door accessibility, emergency illumination, hazardous area enclosures, fire alarm system maintenance, electrical system compliance, oxygen cylinder storage, and gas equipment storage. Corrective actions were planned or implemented for all deficiencies.
Severity Breakdown
SS=E: 6 SS=F: 4
Deficiencies (10)
DescriptionSeverity
Failed to ensure separation from an addition was provided with a 90 minute fire rated door; current door was 45 minute rated.SS=E
Exit doors in the means of egress were not readily accessible and free of obstructions due to locking latch issues.SS=E
Failed to provide emergency illumination that would operate automatically along the means of egress.SS=E
Failed to ensure fire-rated doors to hazardous areas were self-closing, labeled, and separated by smoke resisting partitions.SS=E
Fire alarm system was in trouble mode and maintenance/testing records were incomplete.SS=F
Failed to provide documentation that the Essential Electrical System (EES) was a Type I system with required branches and transfer switches.SS=F
Electrical panels were not locked or guarded against accidental contact in resident accessible areas.SS=F
Failed to provide a remote manual stop station for the generator located outside the facility.SS=F
Failed to ensure patient care-related electrical equipment (PCREE) was maintained and tested properly; equipment intake and exhaust were blocked in resident rooms.SS=E
Failed to segregate or properly label full and empty oxygen cylinders in storage.SS=E
Report Facts
Certified beds: 227 Census: 194 Deficiencies cited: 10 Oxygen cylinders: 15 Overhang dimensions: 15 Overhang dimensions: 6
Employees Mentioned
NameTitleContext
Maintenance DirectorInterviewed and confirmed multiple findings related to fire safety, electrical systems, and maintenance
Maintenance Director from sister facilityPresent during observations and interviews confirming findings
Inspection Report Complaint Investigation Census: 192 Capacity: 227 Deficiencies: 12 Feb 13, 2023
Visit Reason
A Recertification Survey was conducted to determine compliance with 42 CFR Part 483, Requirements for Long Term Care Facilities. Complaint investigations were also completed during this survey.
Findings
The facility was found not in substantial compliance with emergency preparedness requirements and had multiple deficiencies related to resident rights, abuse prevention, medication administration, infection control, staffing ratios, and life safety code violations. Immediate Jeopardy was identified for failure to address new resident behavior and failure to protect residents from abuse and neglect.
Complaint Details
Complaint investigations were conducted for multiple complaint numbers including NJ00160907, NJ00160796, NJ00160615, NJ00160518, and NJ00158684. The complaints involved failure to address resident behavior, abuse and neglect, staffing deficiencies, and infection control issues. Some complaints were substantiated as evidenced by the deficiencies cited.
Severity Breakdown
Level 1: 2 Level 2: 10
Deficiencies (12)
DescriptionSeverity
Failure to address new behavior displayed by residents, resulting in Immediate Jeopardy.Level 1
Failure to maintain minimum direct care staff-to-resident ratios as mandated by the State of New Jersey.Level 2
Failure to provide care and services in a dignified and respectful manner, including failure to prevent staff from using cell phones in resident care areas.Level 2
Failure to prevent abuse and neglect, including failure to intervene in resident-to-resident altercations.Level 1
Failure to implement and maintain an effective emergency preparedness program including all-hazard assessment and subsistence needs.Level 2
Failure to maintain emergency power systems and emergency generator testing and maintenance.Level 2
Failure to maintain infection prevention and control program, including improper use of personal protective equipment and mask wearing.Level 2
Failure to properly store and manage medications, including expired medications and medication errors resulting in a medication error rate of 6.9%.Level 2
Failure to maintain fire safety code compliance including fire door ratings, fire alarm system maintenance, and emergency egress door locking arrangements.Level 2
Failure to maintain electrical systems including emergency power system and electrical panels.Level 2
Failure to maintain adequate illumination of means of egress and emergency lighting.Level 2
Failure to maintain safe storage of oxygen cylinders and related equipment.Level 2
Report Facts
Census: 192 Total Capacity: 227 Sample Size: 41 Medication Error Rate: 6.9 Staffing Deficiencies: 14 Deficiency Counts: 12 Deficiency Counts: 9 Deficiency Counts: 4 Deficiency Counts: 11 Deficiency Counts: 100 Deficiency Counts: 15
Employees Mentioned
NameTitleContext
Asher JacobsLNHA, AdministratorNamed in infection control deficiency related to PPE use and mask wearing.
Connie OpokuRN, Director of NursingNamed in infection control deficiency and medication administration findings.
Dr Joseph SchulmanMedical DirectorNamed in infection control deficiency and medication administration findings.
Gibril SandyRN, ADON/ Nurse EducatorNamed in infection control deficiency related to PPE use.
Shanique WilliamsLPN, Infection PreventionistNamed in infection control deficiency related to PPE use.
Rachel ThomasHousekeeping SupervisorNamed in infection control deficiency related to PPE use.
Regina ChatmanUnit ManagerNamed in infection control deficiency related to PPE use.
Sylvan StaplesUnit ManagerNamed in infection control deficiency related to PPE use.
Jonathan GutierrezUnit ManagerNamed in infection control deficiency related to PPE use.
Monina AbellaRN SupervisorNamed in infection control deficiency related to PPE use.
Ernest KumiRN SupervisorNamed in infection control deficiency related to PPE use.
Audrey WilliamsCNA – Staffing CoordinatorNamed in infection control deficiency related to PPE use.
William RobertsPorterNamed in infection control deficiency related to PPE use.
Tamika ParrotCNANamed in infection control deficiency related to PPE use.
Sherley CantaveRN SupervisorNamed in infection control deficiency related to PPE use.
Ruby CodjoeRN SupervisorNamed in infection control deficiency related to PPE use.
Bentzy DavidowitzRegional Director of OperationsNamed in infection control deficiency related to PPE use.
Bal GrewalVP of clinical servicesNamed in infection control deficiency related to PPE use.
Inspection Report Complaint Investigation Census: 185 Deficiencies: 0 Nov 23, 2022
Visit Reason
The inspection was conducted as a complaint survey based on Complaint # NJ00159457.
Findings
The facility was found to be in compliance with the requirements of 42 CFR Part 483, Subpart B, for Long Term Care Facilities based on this complaint survey.
Complaint Details
Complaint # NJ00159457 was investigated and found to be unsubstantiated as the facility was in compliance.
Report Facts
Sample Size: 9
Inspection Report Complaint Investigation Census: 199 Deficiencies: 2 Oct 14, 2022
Visit Reason
The inspection was conducted based on Complaint #NJ00151323 to investigate compliance with 42 CFR Part 483, Subpart B, for Long Term Care Facilities.
Findings
The facility was found non-compliant for failing to consistently implement the comprehensive care plan interventions for Resident #2, specifically regarding bed mobility and transfer requiring two staff. Additionally, the facility failed to maintain the required minimum direct care staff-to-resident ratios as mandated by New Jersey state law during the weeks of 9/25/22 to 10/8/22.
Complaint Details
Complaint #NJ00151323 triggered the survey. The complaint involved failure to implement care plan interventions and inadequate staffing ratios. The complaint was substantiated based on interviews, record reviews, and staffing data.
Severity Breakdown
SS=D: 1
Deficiencies (2)
DescriptionSeverity
Failure to develop and implement a comprehensive person-centered care plan for Resident #2, including measurable objectives and timeframes, resulting in inconsistent implementation of care plan interventions for bed mobility and transfer requiring two staff.SS=D
Failure to maintain required minimum direct care staff-to-resident ratios as mandated by New Jersey state law for 14 of 14 day shifts reviewed.
Report Facts
Census: 199 Sample Size: 4 Deficiency cited: 1 Day shifts with deficient CNA staffing: 14 Staffing ratios required: 1 CNA staffing counts: 15
Employees Mentioned
NameTitleContext
CNA #1Certified Nursing AssistantInterviewed regarding care provided to Resident #2 and documentation of assistance.
Director of NursingDirector of NursingInterviewed regarding staffing and care plan compliance; acknowledged staffing shortages and care plan implementation issues.
Regional Director of NursingRegional Director of NursingInterviewed with DON regarding staffing and care plan compliance.
Schedule ManagerSchedule Manager and CNAInterviewed about staffing challenges and efforts to cover shifts.
Inspection Report Routine Census: 179 Deficiencies: 2 Apr 22, 2022
Visit Reason
A COVID-19 Focused Infection Control Survey was conducted by the New Jersey Department of Health to assess compliance with infection control regulations and CMS/CDC recommended practices for COVID-19 preparedness.
Findings
The facility was found not in compliance with infection control regulations, specifically failing to ensure proper handwashing technique by a Certified Nursing Assistant and failing to provide influenza and pneumococcal immunization education and opportunities to residents. Corrective actions and staff reeducation were implemented.
Severity Breakdown
SS=D: 2
Deficiencies (2)
DescriptionSeverity
Failure to ensure handwashing was performed according to facility policy and CDC standards by a Certified Nursing Assistant.SS=D
Failure to provide information and opportunity to receive influenza and pneumococcal vaccines to residents, including documentation of education and refusal.SS=D
Report Facts
Sample size: 5 Census: 179 Completion date for handwashing deficiency: May 17, 2022 Completion date for immunization deficiency: May 6, 2022
Employees Mentioned
NameTitleContext
Certified Nursing Assistant #1Certified Nursing AssistantNamed in handwashing technique deficiency
Director of NursingDirector of NursingResponsible for ensuring facility compliance and monitoring corrective actions
Document Deficiencies: 0 Nov 12, 2021
Visit Reason
This document provides instructions for classifying and extracting key data elements from state facility inspection reports and related regulatory documents.
Findings
The document outlines the classification categories, extraction rules, and required data fields for analyzing inspection reports and related documents.
Inspection Report Complaint Investigation Census: 123 Deficiencies: 0 Jul 7, 2021
Visit Reason
The inspection was conducted as a complaint survey based on multiple complaint numbers listed in the report.
Findings
The facility was found to be in compliance with the requirements of 42 CFR Part 483, Subpart B, for Long Term Care Facilities based on this complaint survey.
Complaint Details
The survey was conducted in response to complaints NJ145703, NJ145585, NJ145292, NJ144995, NJ143541, NJ142530, NJ145391, and NJ142210. The facility was found compliant based on this complaint survey.
Report Facts
Sample Size: 8
Inspection Report Original Licensing Deficiencies: 0 Jun 22, 2021
Visit Reason
Initial inspection for licensure of new and/or renovated long term care facilities, specifically for the addition of five ventilator beds.
Findings
No deficiencies were noted during the inspection of the facility adding five ventilator beds. The new areas may not be occupied until formal notification by the Certificate of Need and Licensing Division has been received.
Report Facts
Ventilator beds added: 5
Inspection Report Annual Inspection Census: 120 Deficiencies: 1 May 6, 2021
Visit Reason
A Recertification Survey was conducted to determine compliance with 42 CFR Part 483, Requirements for Long Term Care Facilities.
Findings
The facility was found deficient in food safety requirements, specifically failing to properly handle and store potentially hazardous foods and maintain kitchen equipment and areas to prevent microbial growth and cross-contamination.
Severity Breakdown
SS=F: 1
Deficiencies (1)
DescriptionSeverity
Failed to properly handle and store potentially hazardous foods to prevent foodborne illnesses and maintain equipment and kitchen areas to prevent microbial growth and cross-contamination.SS=F
Report Facts
Census: 120 Sample Size: 27
Employees Mentioned
NameTitleContext
Account ManagerPresent during kitchen tour and acknowledged food safety issues
District ManagerInterviewed regarding food storage and labeling policies
Food Services DirectorFood Services DirectorResponsible for conducting weekly audits and staff in-service
Assistant Food Services DirectorAssistant Food Services DirectorResponsible for conducting weekly audits and staff in-service
Inspection Report Annual Inspection Deficiencies: 3 May 6, 2021
Visit Reason
A Life Safety Code Survey was conducted as a Standard Recertification Survey to assess compliance with Medicare/Medicaid participation requirements and the 2012 Edition of the National Fire Protection Association (NFPA) 101, Life Safety Code for existing health care occupancies.
Findings
The facility was found noncompliant with life safety code requirements including failure to ensure six illuminated exit signs were posted, doors to hazardous areas were not self-closing or maintaining fire rated assembly, and lack of automatic fire sprinkler coverage in certain areas. Corrective actions were initiated immediately and ongoing monitoring and audits were planned.
Severity Breakdown
SS=E: 1 SS=D: 2
Deficiencies (3)
DescriptionSeverity
Failure to ensure six illuminated exit signs were posted to clearly identify exit access paths.SS=E
Failure to ensure doors to hazardous areas were self-closing and maintained fire rated assembly.SS=D
Failure to provide automatic fire sprinkler protection to all areas in accordance with NFPA 13.SS=D
Report Facts
Number of unilluminated exit signs: 6 Invoice amount: 1028 Sprinkler head relocation date: May 28, 2021
Employees Mentioned
NameTitleContext
Maintenance DirectorPresent during observations and responsible for corrective actions and staff in-service
Inspection Report Complaint Investigation Census: 124 Deficiencies: 0 Jan 5, 2021
Visit Reason
The inspection was conducted based on complaints NJ140105, NJ140832, and NJ139137 to determine compliance with regulatory requirements.
Findings
The facility was found to be in compliance with the requirements of 42 CFR Part 483, Subpart B, for Long Term Care Facilities based on this complaint survey.
Complaint Details
Complaint numbers NJ140105, NJ140832, and NJ139137 were investigated and found to be unsubstantiated as the facility was in compliance.
Report Facts
Sample Size: 11
Inspection Report Routine Census: 124 Deficiencies: 0 Jan 5, 2021
Visit Reason
A COVID-19 Focused Infection Control Survey was conducted by the New Jersey Department of Health to assess compliance with infection control regulations and preparedness for COVID-19.
Findings
The facility was found to be in compliance with 42 CFR 483.80 infection control regulations and had implemented CMS and CDC recommended practices to prepare for COVID-19.

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