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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
At 1515 Lamberts Mill Road in Westfield, Union County, New Jersey 07090, Complete Care at Westfield operates a 227-bed nursing home licensed through January 31, 2027. Privately owned by Complete Care At Westfield, LLC and administered by Mr. Yosef Cohen, the facility is located 4.6 miles from the city center in a somewhat walkable neighborhood where most trips require transportation (walk score 33).
Ranked 39th of 559 New Jersey nursing homes by bed count, the community functions as a large-scale facility capable of supporting diverse clinical needs and programs. Residents stay an average of 118 days. Current census stands at 133 residents in 227 licensed beds (59% occupancy), running 18 percentage points below New Jersey’s average of 77%.
The facility delivers memory care, hospice care, nursing home services, and post-acute rehabilitation. Resident payment includes Medicare, Medicaid, and private pay options. Care services encompass 24-hour staffing, rehabilitation services, respite care, short-term rehabilitation, and equipment including Hoyer lifts.
The facility holds a 3-star CMS overall rating reflecting mixed performance across inspection, staffing, and quality-measure categories.
Staffing provides 3 hours 39 minutes of total nursing care per resident per day, 7% below the state average. Licensed practical nurses deliver 59 minutes of care per resident daily, 5% above state average and a relative strength. Registered nurse coverage on weekends presents a concern: 13 minutes per day, 55% below the state average of 29 minutes, indicating substantial reduction in clinical oversight during non-business hours.
Inspection history since 2021 reveals significant compliance challenges. The facility recorded 71 total deficiencies across 15 inspections; 294% above the state average of 3.6 per year. Deficiencies cluster around staffing ratios (violations documented on all shifts reviewed), medication management (6.9% error rate), infection control practices, and life safety code requirements affecting fire alarm systems and emergency preparedness.
Complaint investigations substantiated abuse allegations involving staff in 2025, with documented failure to report within required timeframes.
A February 2023 inspection identified immediate jeopardy due to failure to prevent resident-to-resident abuse; the incident resulted in serious injury and resident death.
The most recent November 20, 2025 inspection reported zero deficiencies, marking improvement after a prolonged period of substantial regulatory findings.
The facility serves nursing home, memory care, and hospice populations in a large institutional setting where residents require active clinical management and structured programming.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 151st out of 274 homes in New Jersey for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 24m per day | ▼ 41% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 59m per day | ▲ 5% State avg: 56m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 6m per day | ▼ 6% State avg: 2h 14m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 17m per day | ▼ 5% State avg: 3h 27m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 50% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 13m per day | ▼ 55% State avg: 29m per day · National avg: 29m per day |
Lower than the New Jersey average: 77%Complete Care at Westfield is legally operated by Complete Care At Westfield, Llc, and administrated by Mr.. Yosef Cohen.
Officers are individuals or entities with formal legal or financial responsibility for the organization that owns this facility
LLC Pc Nj 2 Opcos
In New Jersey, the Department of Health, Health Facilities Evaluation and Licensing conducts mandatory unannounced surveys to ensure facilities provide safe and effective resident care.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New Jersey state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NJ Average | vs. NJ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 71 | 18 | This facility has 294% more total deficiencies than a typical New Jersey nursing home (71 vs. NJ avg 18).↑ 294% worse |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 14.2 | 3.6 | This facility has 294% more deficiencies per year than a typical New Jersey nursing home (14.2 vs. NJ avg 3.6).↑ 294% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4.7 | 2 | This facility has 135% more deficiencies per inspection than a typical New Jersey nursing home (4.7 vs. NJ avg 2).↑ 135% worse |
Per-category split of the 29 deficiencies recorded across all inspections. Counts are compared against the New Jersey state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
Inspections
| This Facility | NJ Average | vs. NJ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 15 | 9 | This facility has 67% more total inspections than a typical New Jersey nursing home (15 vs. NJ avg 9).↑ 67% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with New Jersey regulators.
| 7 | 3 | This facility has 133% more complaint investigations than a typical New Jersey nursing home (7 vs. NJ avg 3).↑ 133% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
New Jersey average 4
Last Health inspection on Mar 2025
New Jersey average 20.9
New Jersey average 5.35
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 17 citations resulted from standard inspections; 5 of 17 resulted from complaint investigations; and 5 of 17 came from combined inspections (standard and complaint).
43% worse than New Jersey averageNew Jersey average: 0.7
100% better than New Jersey averageNew Jersey average: 0.4
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
26% more staff per resident than New Jersey average
0% compared with New Jersey average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 13 RN Staff are full-time employees. No contractors work on this role.
13
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursAssists with medical care and medications.
114 total: 31 full-time employees and 83 contractors.
114
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursHelps with daily care and mobility.
241 total: 92 full-time employees and 149 contractors.
241
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
14,191 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 92 | 149 | 241 | 38,117 | 92 | 100% | 8 |
| Licensed Practical Nurse | 31 | 83 | 114 | 15,456 | 92 | 100% | 8 |
| Clinical Nurse Specialist | 15 | 0 | 15 | 3,797 | 88 | 96% | 7.9 |
| Other Dietary Services Staff | 12 | 0 | 12 | 3,138 | 88 | 96% | 7.4 |
| Registered Nurse | 13 | 0 | 13 | 3,080 | 92 | 100% | 7.2 |
| RN Director of Nursing | 4 | 0 | 4 | 1,518 | 75 | 82% | 8.3 |
| Respiratory Therapy Technician | 0 | 8 | 8 | 1,098 | 78 | 85% | 7.8 |
| Physical Therapy Assistant | 0 | 5 | 5 | 925 | 69 | 75% | 7.2 |
| Speech Language Pathologist | 0 | 4 | 4 | 813 | 68 | 74% | 7.2 |
| Dental Services Staff | 19 | 0 | 19 | 785 | 60 | 65% | 7.4 |
| Dietitian | 7 | 0 | 7 | 604 | 59 | 64% | 8.4 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Administrator | 1 | 0 | 1 | 424 | 53 | 58% | 8 |
| Qualified Social Worker | 0 | 5 | 5 | 411 | 59 | 64% | 6.8 |
| Mental Health Service Worker | 2 | 0 | 2 | 393 | 54 | 59% | 7 |
| Physical Therapy Aide | 0 | 1 | 1 | 371 | 62 | 67% | 6 |
| Occupational Therapy Aide | 16 | 0 | 16 | 341 | 4 | 4% | 7.6 |
| Other Social Services Staff | 1 | 0 | 1 | 24 | 3 | 3% | 8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
222% higher than New Jersey averageNew Jersey average: $77K
50% fewer fines than New Jersey averageNew Jersey average: 2.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New Jersey averageNew Jersey average: 0.1
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
2.2
68% better than New Jersey averageNew Jersey average: 6.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
3.1
75% better than New Jersey averageNew Jersey average: 12.4
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
1.6%
84% better than New Jersey averageNew Jersey average: 10.1%
Percent of long-stay residents whose ability to move independently worsened
1.7%
85% better than New Jersey averageNew Jersey average: 11.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
5.9%
63% better than New Jersey averageNew Jersey average: 16.0%
Percent of long-stay residents experiencing one or more falls with major injury
1.8%
27% better than New Jersey averageNew Jersey average: 2.4%
Percent of long-stay high risk residents with pressure ulcers
4.4%
27% better than New Jersey averageNew Jersey average: 6.1%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than New Jersey averageNew Jersey average: 1.0%
Percent of long-stay residents who lose too much weight
1.4%
71% better than New Jersey averageNew Jersey average: 4.6%
Percent of long-stay residents who have depressive symptoms
3.9%
65% better than New Jersey averageNew Jersey average: 11.3%
Percent of long-stay residents who received an antipsychotic medication
16.5%
49% worse than New Jersey averageNew Jersey average: 11.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
7% better than New Jersey averageNew Jersey average: 93.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with New Jersey averageNew Jersey average: 97.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.87
10% better than New Jersey averageNew Jersey average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.28
14% worse than New Jersey averageNew Jersey average: 1.12
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.6%
26% better than New Jersey averageNew Jersey average: 78.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.3%
72% better than New Jersey averageNew Jersey average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
23% better than New Jersey averageNew Jersey average: 80.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.1%
13% better than New Jersey averageNew Jersey average: 25.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.5%
9% better than New Jersey averageNew Jersey average: 8.2%
Percentage of SNF residents who experience falls with major injury during their stay.
1.3%
74% worse than New Jersey averageNew Jersey average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
70.8%
32% better than New Jersey averageNew Jersey average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
59.9%
18% better than New Jersey averageNew Jersey average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
37% of new residents, usually for short-term rehab.
32% of new residents, often for short stays.
32% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
207Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Westfield based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #42 / 272Payroll — State benchmarkedThis home is ranked 42nd out of 272 homes in New Jersey for payroll. Shows total annual staff payroll benchmarked to the New Jersey average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Fitness and Recreation
Most residents typically stay for a few weeks or months before returning home or moving on.
Joe Cohen serves as the Administrator at Complete Care at Westfield. He leads the community with a focus on establishing strong relationships with residents and fostering a committed, long-tenured staff. His leadership reflects the community’s dedication to providing exemplary, thoughtful care that goes beyond traditional standards.
4.6 miles from city center
Estimated distance in miles from Westfield's city center to Complete Care at Westfield's address, calculated via Google Maps.
Add your location
Complete Care at Westfield is located in Westfield, New Jersey.
Here are the financial assistance programs available to residents in New Jersey.
The information below is reported by the New Jersey Department of Health, Health Facilities Evaluation and Licensing.
| AristaCare at Norwood Terrace |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Plainfield (Netherwood) | 120
Facility
120
NJ AVG
125
Rank
#235 / 561 | 82.5% | +7% | 3.48 | +38% | -10% | $0 | 12 | 4.0 | - | 103 |
69
Facility
69
NJ AVG
47
Rank
#163 / 640 | Rivka Green | $15.4M | $7.6M | 49.3% | 315217 | ||||
| Jewish Home Family |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Rockleigh | 196
Facility
196
NJ AVG
125
Rank
#63 / 561 | 94.4% | +23% | 4.65 | +31% | +20% | $0 | 22 | 11.0 | - | 185 |
17
Facility
17
NJ AVG
47
Rank
#545 / 640 | Jewish Home At Rockleigh | $47.7M | $24.9M | 52.3% | 315473 | ||||
| Complete Care at Westfield |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Westfield | 227
Facility
227
NJ AVG
125
Rank
#39 / 561 | 58.6% | -24% | 3.65 | -70% | -6% | $248.3k | 17 | 4.3 | 1 | 133 |
33
Facility
33
NJ AVG
47
Rank
#420 / 640 | Pc Nj2 Opcos LLC | $26.5M | $13.6M | 51.2% | 315122 |
Complete Care at Westfield has a walk score of 33. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to NJ state health department records, Complete Care at Westfield's license number is 062013.
According to NJ state health department records, Complete Care at Westfield's license expires on January 31, 2027.
Complete Care at Westfield's occupancy is 59%.
Mr.. Yosef Cohen is the administrator of Complete Care at Westfield.
Complete Care at Westfield has 227 beds.
Yes — there are 4 photos of Complete Care at Westfield in the photo gallery on this page.
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