Total health inspections
7
Florida average 4.3
Last Health inspection on Sep 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Nursing Home
Conway Lakes Health & Rehabilitation
Start your healing journey with Conway Lakes Health and Rehabilitation, a distinct community nestled in the beautiful setting of Orlando, FL, offering skilled nursing and therapy. Dedicated to improving residents’ welfare, a friendly and well-trained team provides exceptional care around the clock to meet their needs. Residents here enjoy a vibrant lifestyle with the community’s purposely crafted accommodations and resort-style amenities.
Aside from their healthcare needs, the community strives to keep residents happy and active with fun recreational activities and enriching programs. Therapy services, including physical, occupational, and speech therapy, are provided to enhance residents’ living experiences. With its nurturing and welcoming environment, residents will surely feel at ease during their stay. The community is 5-star rated by the Centers for Medicare and Medicaid Services, proving its exceptional quality.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Capacity and availability
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
95.5%
Residents per day (avg)
113
Occupancy rate
95.5%
Residents per day (avg)
113
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
41% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
57% of new residents, often for short stays.
Typical stay
1 months
Medicaid
3% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Privately-owned community
Home revenue
$18.4M
Profit
$593.6K
Privately-owned community
Home revenue
$18,401,671.00
Profit
$593,632.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.8M
Walk Score: 10 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Additional licensing details
Accreditations:
5 Star facility by Centers for Medicare and Medicaid Services, Governor's Gold Seal, certified by the JCAHO Joint Commission on Accreditation for Health Care Organizations
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Amenities & Lifestyle
Programs & Activities
Specific Programs
Physical Therapy, Occupational Therapy, Speech Therapy, Orthopedic Rehab, Cardiac Rehab, Stroke Recovery, Pulmonary Therapy, Lymphedema Therapy, Mist Therapy, Wound Care Services, Urinary Incontinence, Pain Reduction, Vestibular Therapy, Balance Program
Operating Hours
Open 9am - 5pm
Dining & Nutrition
Food Description
Dining experience includes upscale amenities and a focus on fresh, healthy meals with daily specials.
Meals Included
Yes
Special Diets
Yes
What does this home offer?
Accept Medicaid: Yes
Total Residents: 114 Residents
Housing Options: Private / Semi-private Rooms
Building Type: Single-story
Dining Services
Recreational Activities
Health Programs
Types of Care at Conway Lakes Health & Rehabilitation
Nursing Home
Health Inspection History
Inspections
Total health citations
31
Citations per inspection
4.43
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 31 citations resulted from standard inspections; and 14 of 31 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
2
2
150% worse than Florida averageFlorida average: 0.8
Serious Health citations
1
1
150% worse than Florida averageFlorida average: 0.4
2 critical citations
1 serious citation
28 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Sep 11, 2025
Corrected
Nutrition moderate citation
Sep 11, 2025
Corrected
Pharmacy moderate citation
Sep 11, 2025
Corrected
Care Planning moderate citation
Sep 11, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Orange County
The information below is reported by the Florida Agency for Health Care Administration (AHCA).
Tuskawilla Nursing and Rehab Center
-2%
-7%
+9%
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
Winter Springs
98
A-
62
GALVIN, RODRICK
92.0%
$14,131,211.00
$5,410,587.00
38.3%
91.60
3.7691
3
9
1
-2%-7%+9%Private / Semi-private Rooms
Winter Garden Rehabilitation and Nursing Center
-29%
-1%
+9%
SNF
Nursing Homes 24/7 care needed
Winter Garden
120
-
37
WG REHAB HOLDINGS, LLC
91.9%
$13,106,930.00
$5,718,644.00
43.6%
101.70
4.0056
1
25
1
-29%-1%+9%Private / Semi-private Rooms
Lake Bennet Center for Rehabilitation and Healing
-24%
-7%
+15%
HC
Hospice Care
SNF
Nursing Homes 24/7 care needed
RC
Respite Care
Ocoee
120
-
40
LAKE BENNET SNF OPERATIONS HOLDINGS LLC
97.0%
$16,761,873.00
$7,236,567.00
43.2%
115.30
3.7580
1
16
2
-24%-7%+15%Private / Semi-private Rooms
Conway Lakes Health & Rehabilitation
-7%
+4%
+13%
SNF
Nursing Homes 24/7 care needed
Orlando (Dover Manor)
120
-
10
DUMONT, BRITTNEY
95.5%
$18,401,299.00
$7,839,875.00
42.6%
113.20
4.2087
6
31
3
-7%+4%+13%Private / Semi-private Rooms
South Orange Health and Rehabilitation Center
SNF
Nursing Homes 24/7 care needed
Orlando (Southeast Orlando)
108 Residents
-
60
-
-
-
-
-
-
-
-
-
-
-
-
Private / Semi-private Rooms
Tuskawilla Nursing and Rehab Center
Type of care:
SNF
RC
Community:
Winter Springs
Bed Count:
98
Operator:
GALVIN, RODRICK
CCN:
105872
Occupancy:
92.0%
Home Revenue:
$14,131,211.00
Payroll Costs:
$5,410,587.00
Payroll %:
38.3%
Avg Residents/Day:
91.60
Overall Rating:
Adj Nurse Hours:
3.7691
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
3
Citations:
9
Severe Citations:
1
RN share vs State Avg:
-2%
-2%
Staffing vs State Avg:
-7%
-7%
Occupancy vs State Avg:
+9%
+9%
Bed Options:
Private / Semi-private Rooms
Winter Garden Rehabilitation and Nursing Center
Type of care:
SNF
Community:
Winter Garden
Bed Count:
120
Operator:
WG REHAB HOLDINGS, LLC
CCN:
105518
Occupancy:
91.9%
Home Revenue:
$13,106,930.00
Payroll Costs:
$5,718,644.00
Payroll %:
43.6%
Avg Residents/Day:
101.70
Overall Rating:
Adj Nurse Hours:
4.0056
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
25
Severe Citations:
1
RN share vs State Avg:
-29%
-29%
Staffing vs State Avg:
-1%
-1%
Occupancy vs State Avg:
+9%
+9%
Bed Options:
Private / Semi-private Rooms
Lake Bennet Center for Rehabilitation and Healing
Type of care:
HC
SNF
RC
Community:
Ocoee
Bed Count:
120
Operator:
LAKE BENNET SNF OPERATIONS HOLDINGS LLC
CCN:
105967
Occupancy:
97.0%
Home Revenue:
$16,761,873.00
Payroll Costs:
$7,236,567.00
Payroll %:
43.2%
Avg Residents/Day:
115.30
Overall Rating:
Adj Nurse Hours:
3.7580
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
16
Severe Citations:
2
RN share vs State Avg:
-24%
-24%
Staffing vs State Avg:
-7%
-7%
Occupancy vs State Avg:
+15%
+15%
Bed Options:
Private / Semi-private Rooms
Conway Lakes Health & Rehabilitation
Type of care:
SNF
Community:
Orlando (Dover Manor)
Bed Count:
120
Operator:
DUMONT, BRITTNEY
CCN:
105754
Occupancy:
95.5%
Home Revenue:
$18,401,299.00
Payroll Costs:
$7,839,875.00
Payroll %:
42.6%
Avg Residents/Day:
113.20
Overall Rating:
Adj Nurse Hours:
4.2087
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
6
Citations:
31
Severe Citations:
3
RN share vs State Avg:
-7%
-7%
Staffing vs State Avg:
+4%
+4%
Occupancy vs State Avg:
+13%
+13%
Bed Options:
Private / Semi-private Rooms
Places of interest near Conway Lakes Health & Rehabilitation
4.5 miles from city center
5201 Curry Ford Rd, Orlando, FL 32812
Calculate Travel Distance to Conway Lakes Health & Rehabilitation
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
191
Total Staff
190
Employees
1
Contractors
51,773
Total Hours (Quarter)
71
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 21 | 8.1 | No |
| Licensed Practical Nurse | 26 | 8.3 | No |
| Certified Nursing Assistant | 86 | 8.3 | No |
Staff by Category
Administration ⓘ
2 staff
6.7hs shift avg
Nursing Staff ⓘ
143 staff
8.2hs shift avg
Physicians & Practitioners ⓘ
11 staff
7hs shift avg
Therapy Services ⓘ
26 staff
7.1hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
4 staff
7.4hs shift avg
Dietary Services ⓘ
4 staff
7.8hs shift avg
Other Services ⓘ
1 staff
8hs shift avg
Contractor Analysis
0.1%
of total hours from contractors
26 contractor hours this quarter
Medical Director: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 86 | 0 | 86 | 24,241 | 91 | 100% | 8.3 |
| Licensed Practical Nurse | 26 | 0 | 26 | 6,634 | 91 | 100% | 8.3 |
| Registered Nurse | 21 | 0 | 21 | 5,603 | 91 | 100% | 8.1 |
| RN Director of Nursing | 10 | 0 | 10 | 3,187 | 91 | 100% | 8.2 |
| Speech Language Pathologist | 9 | 0 | 9 | 2,449 | 78 | 86% | 7.6 |
| Physical Therapy Aide | 8 | 0 | 8 | 1,860 | 86 | 95% | 6.9 |
| Clinical Nurse Specialist | 10 | 0 | 10 | 1,652 | 90 | 99% | 6.8 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,267 | 80 | 88% | 6.2 |
| Qualified Social Worker | 4 | 0 | 4 | 1,220 | 64 | 70% | 7.4 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 919 | 86 | 95% | 7.6 |
| Other Dietary Services Staff | 3 | 0 | 3 | 890 | 81 | 89% | 7.7 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 488 | 61 | 67% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 328 | 41 | 45% | 8 |
| Medical Director | 0 | 1 | 1 | 26 | 16 | 18% | 1.6 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
114 residents
Residents by payment source
Medicare
31 residents (27.2%)
Medicaid
48 residents (42.1%)
Private pay or other
35 residents (30.7%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.1
76% worse than Florida averageFlorida average: 7.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.1
110% worse than Florida averageFlorida average: 12.4
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
26.2%
Percent of long-stay residents whose need for help with daily activities has increased
26.2%
150% worse than Florida averageFlorida average: 10.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
30.7%
Percent of long-stay residents whose ability to move independently worsened
30.7%
137% worse than Florida averageFlorida average: 12.9%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.3%
58% worse than Florida averageFlorida average: 13.5%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.8%
Percent of long-stay residents experiencing one or more falls with major injury
2.8%
5% worse than Florida averageFlorida average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.1%
Percent of long-stay high risk residents with pressure ulcers
3.1%
42% better than Florida averageFlorida average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.1%
Percent of long-stay residents with a urinary tract infection
1.1%
22% worse than Florida averageFlorida average: 0.9%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
2.5%
Percent of long-stay residents who lose too much weight
2.5%
58% better than Florida averageFlorida average: 6.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Florida averageFlorida average: 3.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
13.2%
Percent of long-stay residents who received an antipsychotic medication
13.2%
65% worse than Florida averageFlorida average: 8.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.0%
In line with Florida averageFlorida average: 97.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Florida averageFlorida average: 99.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.23
Number of hospitalizations per 1,000 long-stay resident days.
2.23
6% worse than Florida averageFlorida average: 2.10
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.37
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.37
16% worse than Florida averageFlorida average: 1.18
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.7%
In line with Florida averageFlorida average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.6%
9% worse than Florida averageFlorida average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
97.9%
In line with Florida averageFlorida average: 94.7%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
33.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
33.5%
28% worse than Florida averageFlorida average: 26.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
8.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.7%
6% better than Florida averageFlorida average: 9.3%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.8%
Percentage of SNF residents who experience falls with major injury during their stay.
1.8%
129% worse than Florida averageFlorida average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
34.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
34.0%
37% worse than Florida averageFlorida average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
51.1%
Rate of successful return to home or community from a skilled nursing facility.
51.1%
In line with Florida averageFlorida average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$95K
31% higher than Florida averageFlorida average: $72K
Number of fines
6
127% more fines than Florida averageFlorida average: 2.6
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Florida averageFlorida average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$95K
Florida average
$72K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 10, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 10, 2025
$4K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 10, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 10, 2025
$4K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 10, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 10, 2025
$6K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 1, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 1, 2025
$62K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Conway Lakes Health & Rehabilitation based on CMS SNF Cost Reports.
Occupancy Rate
95.5%
↑ 1.5pp vs 2022
Net Income
$593,632
↑ ~$303K vs 2022
Total Payroll
$9,022,237
↑ ~$297K vs 2022
Profit Margin
3.2%
↑ 1.5pp vs 2022
Loading trend charts...
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