Facility type
Supported Residential Care Facility
Status
Active
Nursing Home
Covenant Living of Keene (Assisted Living and Memory Care)
Nursing Home
Covenant Living of Keene (Assisted Living and Memory Care)
Covenant Living of Keene is a senior living community located in Keene, NH. It offers a variety of services including assisted living, memory care, and respite care. The community provides a vibrant lifestyle with numerous events and activities for residents.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
61
Residents per day (avg)
19
61-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
1 year in operation
A newer community that may feature more recent facilities and programs.
About this community
License details
Issuance
February 1, 2025
County:
Cheshire
Additional licensing details
License number:
04575
CMS Certification Number:
305103
Ownership & operating entity
Covenant Living of Keene (Assisted Living and Memory Care) is administrated by JENNIFER NORRIS.
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Memory Care
Independent Living
Skilled Nursing
24-Hour Staffing
Amenities & Lifestyle
Programs & Activities
Activities
Join us on campus for one of our exciting events. From live performances and educational talks to dine-in luncheons and open houses.
Specific Programs
Assisted Living, Memory Care, Respite Care, Skilled Nursing, Rehabilitation, Caregiver Support Groups
Operating Hours
Monday-Sunday: 7:00 a.m. – 8:00 p.m.
Dining & Nutrition
Food Description
Dining options available with a culinary team preparing meals.
Health Inspection History
Inspections
Total health inspections
3
New Hampshire average 3.5
Last Health inspection on Jun 2025
Total health citations
11
Citations per inspection
3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 11 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.2
Serious Health citations
0
0
100% better than New Hampshire averageNew Hampshire average: 0.1
0 critical citations
0 serious citations
9 moderate citations
2 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Jun 25, 2025
Corrected
Pharmacy moderate citation
Jun 25, 2025
Corrected
Care Planning minor citation
Jun 25, 2025
Corrected
Pharmacy moderate citation
Jun 11, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around New Hampshire
The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Cedar Healthcare Center
+20%
-23%
-3%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NH 03801
102
-
78.6%
$11,041,119.00
$5,678,115.00
51.4%
84
3.2985
-
7
-
+20%-23%-3%
Covenant Living of Keene (Assisted Living and Memory Care)
+14%
+30%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NH 03431
20
-
-
-
-
-
18.90
5.5708
-
11
-
+14%+30%
-
Bedford Nursing and Rehabilitation Center
-24%
-29%
-6%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NH 03110
102
WOH LLC
76.1%
$9,354,620.00
$5,594,937.00
59.8%
85.90
3.0465
-
15
-
-24%-29%-6%
Bedford Hills
+19%
-22%
+16%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NH 03110
147
FORRENCE, HEIDI
94.2%
$25,568,088.00
$8,485,429.00
33.2%
135
3.3304
1
8
1
+19%-22%+16%
Alpine Healthcare Center
-52%
-25%
+4%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NH 03431
85
WHITE MOUNTAIN PEAK HEALTHCARE LLC
84.4%
$8,511,033.00
$3,811,930.00
44.8%
73
3.2136
-
17
-
-52%-25%+4%
Cedar Healthcare Center
Type of care:
SNF
AL
Community:
NH 03801
Bed Count:
102
CCN:
305082
Occupancy:
78.6%
Home Revenue:
$11,041,119.00
Payroll Costs:
$5,678,115.00
Payroll %:
51.4%
Avg Residents/Day:
84
Overall Rating:
Adj Nurse Hours:
3.2985
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
7
RN share vs State Avg:
+20%
+20%
Staffing vs State Avg:
-23%
-23%
Occupancy vs State Avg:
-3%
-3%
Covenant Living of Keene (Assisted Living and Memory Care)
Type of care:
SNF
AL
Community:
NH 03431
Bed Count:
20
CCN:
305103
Avg Residents/Day:
18.90
Overall Rating:
Adj Nurse Hours:
5.5708
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
11
RN share vs State Avg:
+14%
+14%
Staffing vs State Avg:
+30%
+30%
Bedford Nursing and Rehabilitation Center
Type of care:
SNF
AL
Community:
NH 03110
Bed Count:
102
Operator:
WOH LLC
CCN:
305086
Occupancy:
76.1%
Home Revenue:
$9,354,620.00
Payroll Costs:
$5,594,937.00
Payroll %:
59.8%
Avg Residents/Day:
85.90
Overall Rating:
Adj Nurse Hours:
3.0465
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
15
RN share vs State Avg:
-24%
-24%
Staffing vs State Avg:
-29%
-29%
Occupancy vs State Avg:
-6%
-6%
Bedford Hills
Type of care:
SNF
AL
Community:
NH 03110
Bed Count:
147
Operator:
FORRENCE, HEIDI
CCN:
305060
Occupancy:
94.2%
Home Revenue:
$25,568,088.00
Payroll Costs:
$8,485,429.00
Payroll %:
33.2%
Avg Residents/Day:
135
Overall Rating:
Adj Nurse Hours:
3.3304
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
1
Citations:
8
Severe Citations:
1
RN share vs State Avg:
+19%
+19%
Staffing vs State Avg:
-22%
-22%
Occupancy vs State Avg:
+16%
+16%
Alpine Healthcare Center
Type of care:
SNF
AL
Community:
NH 03431
Bed Count:
85
Operator:
WHITE MOUNTAIN PEAK HEALTHCARE LLC
CCN:
305062
Occupancy:
84.4%
Home Revenue:
$8,511,033.00
Payroll Costs:
$3,811,930.00
Payroll %:
44.8%
Avg Residents/Day:
73
Overall Rating:
Adj Nurse Hours:
3.2136
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
17
RN share vs State Avg:
-52%
-52%
Staffing vs State Avg:
-25%
-25%
Occupancy vs State Avg:
+4%
+4%Places of interest near Covenant Living of Keene (Assisted Living and Memory Care)
2.1 miles from city center
Keene, NH 03431
Calculate Travel Distance to Covenant Living of Keene (Assisted Living and Memory Care)
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
70
Total Staff
54
Employees
16
Contractors
11,396
Total Hours (Quarter)
18
Avg Staff/Day
7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 10 | 8.6 | Yes |
| Licensed Practical Nurse | 10 | 9.1 | No |
| Certified Nursing Assistant | 26 | 7.5 | No |
Staff by Category
Administration ⓘ
2 staff
7.9hs shift avg
Nursing Staff ⓘ
51 staff
8hs shift avg
Physicians & Practitioners ⓘ
3 staff
7.3hs shift avg
Therapy Services ⓘ
11 staff
4.1hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
0.5hs shift avg
Dietary Services ⓘ
1 staff
8.7hs shift avg
Other Services ⓘ
0 staff
0hs shift avg
Contractor Analysis
14.9%
of total hours from contractors
1,701 contractor hours this quarter
Occupational Therapy Aide: 2
Physical Therapy Assistant: 3
Respiratory Therapy Technician: 3
Speech Language Pathologist: 1
Registered Nurse: 2
Occupational Therapy Assistant: 2
Qualified Social Worker: 2
Medical Director: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 26 | 0 | 26 | 3,838 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 10 | 0 | 10 | 1,835 | 88 | 97% | 9.1 |
| Registered Nurse | 8 | 2 | 10 | 1,694 | 90 | 99% | 8.6 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 957 | 76 | 84% | 7.2 |
| Physical Therapy Assistant | 0 | 3 | 3 | 606 | 69 | 76% | 4.6 |
| Dietitian | 1 | 0 | 1 | 558 | 64 | 70% | 8.7 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 373 | 64 | 70% | 4.3 |
| Nurse Practitioner | 1 | 0 | 1 | 339 | 44 | 48% | 7.7 |
| Medication Aide/Technician | 5 | 0 | 5 | 278 | 32 | 35% | 6.9 |
| Speech Language Pathologist | 0 | 1 | 1 | 268 | 61 | 67% | 4.4 |
| Occupational Therapy Aide | 0 | 2 | 2 | 117 | 49 | 54% | 2.4 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 14 | 5 | 5% | 2.8 |
| Qualified Social Worker | 0 | 2 | 2 | 6 | 13 | 14% | 0.4 |
| Medical Director | 0 | 1 | 1 | 1 | 1 | 1% | 1 |
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
19.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
19.2
69% worse than New Hampshire averageNew Hampshire average: 11.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.9
46% worse than New Hampshire averageNew Hampshire average: 23.2
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
30.6%
Percent of long-stay residents whose need for help with daily activities has increased
30.6%
39% worse than New Hampshire averageNew Hampshire average: 21.9%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
41.4%
Percent of long-stay residents whose ability to move independently worsened
41.4%
104% worse than New Hampshire averageNew Hampshire average: 20.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.8%
10% worse than New Hampshire averageNew Hampshire average: 27.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
6.4%
Percent of long-stay residents experiencing one or more falls with major injury
6.4%
40% worse than New Hampshire averageNew Hampshire average: 4.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.1%
Percent of long-stay high risk residents with pressure ulcers
3.1%
31% better than New Hampshire averageNew Hampshire average: 4.5%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
6.8%
Percent of long-stay residents with a urinary tract infection
6.8%
173% worse than New Hampshire averageNew Hampshire average: 2.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
14.7%
Percent of long-stay residents who lose too much weight
14.7%
162% worse than New Hampshire averageNew Hampshire average: 5.6%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than New Hampshire averageNew Hampshire average: 8.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
19.2%
Percent of long-stay residents who received an antipsychotic medication
19.2%
10% worse than New Hampshire averageNew Hampshire average: 17.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with New Hampshire averageNew Hampshire average: 96.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.8%
12% better than New Hampshire averageNew Hampshire average: 83.8%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
11% better than New Hampshire averageNew Hampshire average: 1.6%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.2%
14% better than New Hampshire averageNew Hampshire average: 83.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
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