Inspection Reports for Crest View Manor
361 Court St., Houlton, ME 04730, ME, 04730
Back to Facility ProfileInspection Report Summary
The most recent inspection on May 7, 2025, was a complaint investigation in which the facility was found to be in substantial compliance with relevant regulations. Earlier inspections showed mixed results, with a biennial survey on January 23, 2024, identifying multiple deficiencies related to medication administration by unlicensed staff, incomplete staff training, dietary management issues, sanitation practices, and facility maintenance. No fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. Complaint investigations prior to the most recent inspection were unsubstantiated, with inspectors finding substantial compliance in both cases. The inspection history suggests improvement since the January 2024 survey, with no deficiencies noted in the latest complaint investigation.
Deficiencies (last 2 years)
Deficiencies (over 2 years)
5.5 deficiencies/year
Deficiencies are regulatory violations found during state inspections.
4% better than Maine average
Maine average: 5.7 deficiencies/yearDeficiencies per year
12
9
6
3
0
Inspection Report
Complaint Investigation
Capacity: 20
Deficiencies: 0
Date: May 7, 2025
Visit Reason
The inspection was conducted as a complaint investigation identified as 2025-AHP-40622 for Crestview Manor, a Level IV PNMI Residential Care Facility.
Complaint Details
Complaint Investigation: 2025-AHP-40622; substantial compliance found.
Findings
Crestview Manor was found to be in substantial compliance with the Regulations Governing the Licensing and Functioning of Assisted Housing Programs: Level IV Residential Care Facilities and Infection Prevention and Control, Part of 10-144, Chapter 113.
Report Facts
Total Capacity: 20
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alysia Sutherford | Administrator | Named as administrator of Crestview Manor |
Inspection Report
Complaint Investigation
Capacity: 20
Deficiencies: 0
Date: Aug 2, 2024
Visit Reason
The inspection was conducted as a complaint investigation identified as 2024-AHP-37888 for Crestview Manor, a Level IV PNMI Residential Care Facility.
Complaint Details
Complaint investigation 2024-AHP-37888 completed with findings of substantial compliance.
Findings
Crestview Manor was found to be in substantial compliance with the Regulations Governing the Licensing and Functioning of Assisted Housing Programs: Level IV Residential Care Facilities and Infection Prevention and Control, Part of 10-144, Chapter 113.
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alysia Sutherford | Administrator | Named as the facility administrator in the report. |
Inspection Report
Biennial Survey
Capacity: 20
Deficiencies: 11
Date: Jan 23, 2024
Visit Reason
The inspection was a biennial survey to assess compliance with regulations governing the licensing and functioning of the PNMI Level IV Residential Care Facility.
Findings
The facility was found not in substantial compliance with multiple regulatory requirements including medication administration by unlicensed staff, failure to modify service plans based on identified changes, incomplete staff training certification, lack of dietitian-approved menus for therapeutic diets, outdated diet manual, inadequate sanitation practices including dishwasher chemical concentration and expired test kits, and deficiencies in facility maintenance such as missing mirrors over sinks and lack of locks on resident bathroom doors.
Deficiencies (11)
Unlicensed facility staff administered a non-insulin injectable diabetes medication.
Facility failed to modify service plans based on identified changes for 2 of 4 resident records reviewed.
Facility failed to ensure completion of a certification course approved by the Department for 1 of 6 staff providing direct care services within 120 days.
Facility failed to have dietitian approved menus for prescribed therapeutic diets for 2 of 4 resident records reviewed.
Facility failed to ensure a current therapeutic diet manual not more than five years old; provided diet manual was from 2007.
Facility refrigerator used for snacks was not equipped with a thermometer.
Dishwasher relying on chemicals for sanitation did not have chemicals applied in sufficient concentration to provide effective bacterial treatment; solution line was damaged.
Facility test kit for chemical sanitizers was expired as of October 1, 2023.
Facility failed to show evidence of routine maintenance and housekeeping in some areas including worn baseboard heater covers, stained carpet in lobby, and white residue in kitchen refrigerator.
Facility failed to ensure mirrors were installed over handwashing sinks in resident bedrooms 106 and 108.
Resident accessible bathroom across the shower room lacked a lock to accommodate privacy.
Report Facts
Total licensed capacity: 20
Resident records reviewed: 4
Staff records reviewed: 6
Staff not certified within 120 days: 1
Residents with unmodified service plans: 2
Residents without dietitian approved menus: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Alysia Sutherland | Administrator | Confirmed findings during survey and exit interviews. |
Viewing
Loading inspection reports...
