Facility type
Nursing Home
Status
Active
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Assisted Living Home
Crouse Community Center Inc
Crouse Community Center is a non-profit long term care facility located in Morrisville, NY. It offers a range of services including short-term rehabilitation, skilled nursing care, and adult day health. The center is committed to providing quality care and support to its residents.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
83%
Residents per day (avg)
107
Occupancy rate
83%
Residents per day (avg)
107
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
80% of new residents, usually for short-term rehab.
Typical stay
20 days
Private pay
20% of new residents, often for short stays.
Typical stay
1 - 2 years
Finances and operations
Voluntary non-profit community
Home revenue
$16.6M
Operating deficit
-$1.5M
Voluntary non-profit community
Home revenue
$16,572,309.00
Operating deficit
$-1,500,936.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$18.1M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
21 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
License details
County:
Madison
Additional licensing details
License number:
2623300N
CMS Certification Number:
335068
Inspection Rating:
4 Stars
Ownership & operating entity
Owner name:
Crouse Community Center, Inc (Not for Profit)
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Office Manager
Care Services
Accepts Medicare
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
Short-Term Rehab
Programs & Activities
Specific Programs
Short Stay, After Hospitalization, Skilled Nursing, Adult Day Health, Outpatient Therapy
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Show Inspection Reports
16 complaints
13.3 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 93 complaints
Latest inspection
Date:January 13, 2025
Type:Complaint Investigation
26 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
26 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
1 enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.
December 9, 2020 — Stipulation & Order #: NH-23-058
A formal agreement with the state to correct serious or repeated issues.
Health Inspection History
Inspections
Total health inspections
3
State average N/A
Last Health inspection on Jan 2025
Total health citations
13
Citations per inspection
4.33
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 13 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
In line with State averageState average: N/A
Serious Health citations
0
0
In line with State averageState average: N/A
0 critical citations
0 serious citations
13 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Jan 13, 2025
Corrected
Pharmacy moderate citation
Jan 13, 2025
Corrected
Quality of Care moderate citation
Jan 13, 2025
Corrected
Care Planning moderate citation
Jan 13, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa
The information below is reported by the New York State Department of Health.
Crouse Community Center Inc
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
NY 13408
120
A+
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Places of interest near Crouse Community Center Inc
0.0 miles from city center
Morrisville, NY 13408
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
182
Total Staff
179
Employees
3
Contractors
46,945
Total Hours (Quarter)
72
Avg Staff/Day
7.2
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 39 | 7.1 | No |
| Licensed Practical Nurse | 11 | 7.6 | No |
| Certified Nursing Assistant | 98 | 7.2 | No |
Staff by Category
Administration ⓘ
2 staff
5.9hs shift avg
Nursing Staff ⓘ
154 staff
7.2hs shift avg
Physicians & Practitioners ⓘ
3 staff
8hs shift avg
Therapy Services ⓘ
15 staff
7.5hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
8hs shift avg
Dietary Services ⓘ
4 staff
7.3hs shift avg
Other Services ⓘ
2 staff
7.5hs shift avg
Contractor Analysis
0.2%
of total hours from contractors
111 contractor hours this quarter
Occupational Therapy Aide: 2
Occupational Therapy Assistant: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 98 | 0 | 98 | 26,544 | 91 | 100% | 7.2 |
| Registered Nurse | 39 | 0 | 39 | 9,179 | 91 | 100% | 7.1 |
| Licensed Practical Nurse | 11 | 0 | 11 | 1,927 | 70 | 77% | 7.6 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,609 | 79 | 87% | 7.5 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 1,477 | 69 | 76% | 7.4 |
| Qualified Social Worker | 2 | 0 | 2 | 926 | 66 | 73% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 902 | 66 | 73% | 7.5 |
| Other Dietary Services Staff | 3 | 0 | 3 | 900 | 78 | 86% | 6.9 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 851 | 65 | 71% | 7.8 |
| Dietitian | 1 | 0 | 1 | 538 | 66 | 73% | 8.2 |
| Administrator | 1 | 0 | 1 | 473 | 59 | 65% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 457 | 55 | 60% | 8.3 |
| Speech Language Pathologist | 1 | 0 | 1 | 441 | 58 | 64% | 7.6 |
| Medical Director | 1 | 0 | 1 | 260 | 65 | 71% | 4 |
| Nurse Aide in Training | 5 | 0 | 5 | 250 | 10 | 11% | 6.4 |
| Feeding Assistant | 1 | 0 | 1 | 100 | 11 | 12% | 9.1 |
| Occupational Therapy Aide | 0 | 2 | 2 | 62 | 8 | 9% | 7.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 49 | 7 | 8% | 7 |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
88 residents
Residents by payment source
Medicare
19 residents (21.6%)
Medicaid
65 residents (73.9%)
Private pay or other
4 residents (4.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.7
60% worse than State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.1
66% worse than State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
33.6%
Percent of long-stay residents whose need for help with daily activities has increased
33.6%
104% worse than State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
30.4%
Percent of long-stay residents whose ability to move independently worsened
30.4%
83% worse than State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.4%
24% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.8%
Percent of long-stay residents experiencing one or more falls with major injury
2.8%
6% better than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.5%
Percent of long-stay high risk residents with pressure ulcers
3.5%
52% better than State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.0%
Percent of long-stay residents with a urinary tract infection
4.0%
182% worse than State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.4%
Percent of long-stay residents who lose too much weight
8.4%
38% worse than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.3%
Percent of long-stay residents who have depressive symptoms
0.3%
99% better than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
25.2%
Percent of long-stay residents who received an antipsychotic medication
25.2%
100% worse than State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
9% better than State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
28% better than State averageState average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
21% worse than State averageState average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
20% better than State averageState average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Crouse Community Center Inc based on CMS SNF Cost Reports.
Occupancy Rate
83.0%
↑ 4.0pp vs 2022
Net Income
-$1,500,936
↓ ~$2.5M vs 2022
Total Payroll
$10,953,246
↑ ~$1.1M vs 2022
Profit Margin
-9.3%
↓ 16.0pp vs 2022
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