Inspection Reports for CrownPointe of Carmel

IN, 46032

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Inspection Report Summary

The most recent inspection on December 9, 2024, identified deficiencies related to the facility’s failure to protect a resident from theft of her bank card and PIN by a staff member. Earlier inspections showed a mix of deficiencies involving personnel fingerprinting, service plan documentation, and food storage and sanitation, while complaint investigations were mostly unsubstantiated except for the substantiated case of misappropriation of resident property in the latest inspection. Inspectors cited issues primarily with resident protection and administrative compliance. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The pattern suggests isolated issues with resident safeguards and documentation, with no clear trend of improvement or worsening over time.

Deficiencies (last 1 years)

Deficiencies (over 1 years) 4 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

5% better than Indiana average
Indiana average: 4.2 deficiencies/year

Deficiencies per year

4 3 2 1 0
2024

Census

Latest occupancy rate 30 residents

Based on a December 2024 inspection.

This facility has shown a decline in demand based on occupancy rates.

Census over time

24 28 32 36 40 Mar 2024 Nov 2024 Dec 2024
Inspection Report Complaint Investigation Census: 30 Deficiencies: 1 Dec 9, 2024
Visit Reason
This visit was for a State Residential Licensure Survey which included the investigation of Complaint IN00447832 regarding allegations of misappropriation of resident property.
Findings
The facility failed to protect a resident from theft of her bank card and PIN by a staff member who withdrew $400.00 from her account. The staff member was terminated, the resident was refunded, and corrective actions including staff re-education and monitoring were implemented.
Complaint Details
Complaint IN00447832 was substantiated with state deficiencies cited related to the allegations of misappropriation of resident property.
Deficiencies (1)
Description
Failed to protect a resident from theft of a bank card and PIN number by a staff member who used the card to withdraw money.
Report Facts
Amount stolen: 400 Residential Census: 30
Employees Mentioned
NameTitleContext
Kimberly VierlingLaboratory Director's or Provider/Supplier RepresentativeSigned the report
Inspection Report Complaint Investigation Census: 32 Deficiencies: 0 Nov 7, 2024
Visit Reason
This visit was conducted for the investigation of Complaint IN00446481.
Findings
No deficiencies related to the allegations in Complaint IN00446481 were cited. The facility was found to be in compliance with 410 IAC 16.2-5 regarding the complaint investigation.
Complaint Details
Complaint IN00446481 was investigated and found to have no deficiencies related to the allegations.
Report Facts
Residential Census: 32
Inspection Report Complaint Investigation Census: 35 Deficiencies: 3 Mar 8, 2024
Visit Reason
This visit was for a State Residential Licensure Survey including the investigation of three complaints (IN00420936, IN00427916, and IN00429049).
Findings
No deficiencies were cited related to the complaints investigated. Deficiencies were found related to personnel fingerprinting, service plan documentation, and food storage and sanitation practices.
Complaint Details
Complaints IN00420936, IN00427916, and IN00429049 were investigated with no deficiencies related to the allegations cited.
Deficiencies (3)
Description
Facility failed to have an employee fingerprint completed when the Indiana State Police background check indicated inconclusive results for one employee.
Facility failed to ensure a service plan had been signed by the resident or representative and failed to complete a semi-annual service plan for one resident.
Facility failed to label and date food stored in refrigerators and freezers, ensure dishwasher reached appropriate temperatures, and failed to remove bowls, cups, or scoops from bulk dry goods in the kitchen.
Report Facts
Number of complaints investigated: 3 Residential census: 35 Number of residents reviewed for service plans: 7 Dishwasher temperature observed: 100 Dishwasher temperature observed: 104 Dishwasher temperature required: 120
Employees Mentioned
NameTitleContext
Jennifer LongExecutive DirectorInterviewed regarding fingerprinting and service plan deficiencies
Human Resources DirectorProvided additional training and responsible for fingerprint compliance monitoring
Dietary ManagerInterviewed regarding food storage and dishwasher temperature deficiencies
Dietary ConsultantInterviewed regarding food labeling and dishwasher temperature requirements

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