Inspection Reports for
Elderwood at Cheektowaga
225 Bennett Road, Cheektowaga, NY, 14227
Back to Facility ProfileCitations (last 5 years)
Citations (over 5 years)
7 citations/year
Citations are regulatory findings recorded during state inspections.
37% worse than New York average
New York average: 5.1 citations/yearCitations per year
16
12
8
4
0
Inspection Report
Complaint Investigation
Citations: 1
Date: Nov 5, 2025
Visit Reason
The inspection was conducted as a complaint investigation regarding the care of residents with indwelling Foley catheters, specifically focusing on Resident #3's catheter care and related medical orders.
Complaint Details
The complaint investigation (2590368) focused on Resident #3's Foley catheter care. It was substantiated that the facility failed to provide appropriate catheter care, including improper drainage bag placement, lack of leg bag use, and missing provider orders for catheter management.
Findings
The facility failed to ensure appropriate care for Resident #3 with an indwelling Foley catheter, including improper placement of the drainage bag above bladder level, lack of a urinary leg bag as care planned, and absence of medical provider orders for catheter care. The resident's comprehensive care plan was not updated to reflect current urinary status and catheter needs.
Citations (1)
F 0690: The facility did not provide appropriate care for residents with indwelling Foley catheters. Resident #3's catheter drainage bag was improperly positioned above bladder level, the resident was not wearing a urinary leg bag as care planned, and there were no medical provider orders for catheter care. The comprehensive care plan was not updated to reflect the resident's current urinary status.
Report Facts
Residents reviewed for Foley catheters: 3
Residents affected: Few residents affected as stated in the report
Date of complaint investigation: Investigation completed on 11/05/2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Certified Nurse Aide #1 | Interviewed regarding catheter care and drainage bag placement for Resident #3 | |
| Registered Nurse #1 | Unit Manager | Interviewed about responsibility for updating care plans and catheter care orders |
| Registered Nurse #2 | Nursing Supervisor | Interviewed about admission assessments, provider orders, and care plan updates for Resident #3 |
| Physician Assistant #1 | Provided timeline and medical context for Resident #3's catheter placement and care | |
| Certified Nurse Aide #2 | Interviewed about care provided to Resident #3 and catheter leg bag use | |
| Certified Nurse Aide #3 | Interviewed about catheter drainage bag placement on Resident #3's wheelchair | |
| Registered Nurse #3 | Interviewed about proper Foley drainage bag placement and care plan accuracy | |
| Director of Nursing | Interviewed about catheter care policies, care plan accuracy, and provider orders |
Inspection Report
Abbreviated Survey
Citations: 1
Date: May 2, 2025
Visit Reason
The abbreviated survey was conducted in response to Complaint #NY00376392 alleging verbal/mental abuse of a resident by a Certified Nurse Aide.
Complaint Details
Complaint #NY00376392 was substantiated with reasonable cause to believe that verbal/mental abuse occurred to Resident #1 by Certified Nurse Aide #1 on 3/28/25 at 5:40 AM. The facility investigation confirmed the abuse and the employee was terminated.
Findings
The facility was found to have failed to protect a resident from verbal/mental abuse by a Certified Nurse Aide who was witnessed yelling at the resident. The abuse was substantiated and the Certified Nurse Aide was terminated.
Citations (1)
10 NYCRR 415.4 (b)(1)(i) - The facility failed to protect Resident #1 from verbal and mental abuse by Certified Nurse Aide #1 who yelled at the resident and made disrespectful comments. The abuse was verified by investigation and witness statements.
Report Facts
Residents reviewed: 3
Date of abuse incident: Mar 28, 2025
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Certified Nurse Aide #1 | Named in verbal abuse finding and terminated | |
| Director of Nursing | Completed Nursing Home Investigative Report | |
| Licensed Practical Nurse #1 | Interviewed regarding abuse allegation | |
| Registered Nurse #1 Unit Manager | Reported allegation to Director of Nursing | |
| Social Worker #1 | Interviewed regarding abuse and facility culture | |
| Administrator | Interviewed regarding abuse and facility response |
Inspection Report
Complaint Investigation
Capacity: 60
Citations: 1
Date: May 2, 2025
Visit Reason
One isolated Level 2 deficiency for free from abuse and neglect, corrected as of July 11, 2025.
Findings
One isolated Level 2 deficiency for free from abuse and neglect, corrected as of July 11, 2025.
Citations (1)
Free from abuse and neglect
Inspection Report
Complaint Investigation
Capacity: 60
Citations: 11
Date: Jun 18, 2024
Visit Reason
Multiple Level 2 deficiencies in standard health citations and life safety code citations, all corrected by August 16, 2024.
Findings
Multiple Level 2 deficiencies in standard health citations and life safety code citations, all corrected by August 16, 2024.
Citations (11)
Antibiotic stewardship program
Drug regimen review, report irregular, act on
Label/store drugs and biologicals
Notify of changes (injury/decline/room, etc. )
Personal privacy/confidentiality of records
Radiology/other diagnostic services
Request/refuse/dscntnue trmnt;formlte adv dir
Emergency lighting
Fire alarm system - testing and maintenance
General requirements - other
Subdivision of building spaces - smoke barrie
Inspection Report
Complaint Investigation
Citations: 2
Date: Feb 8, 2024
Visit Reason
The inspection was conducted as a complaint investigation regarding an allegation of abuse reported by Resident #1 on 11/24/23 involving rough treatment by a Certified Nursing Assistant during a shower.
Complaint Details
The complaint investigation (#NY00328763) was substantiated for failure to timely report and investigate an abuse allegation made by Resident #1 on 11/24/23. The facility did not notify the Administrator or Department of Health within two hours and did not conduct a documented investigation.
Findings
The facility failed to report the allegation of abuse within the required two-hour timeframe to the Administrator and the New York State Department of Health. Additionally, the facility did not conduct a thorough investigation of the abuse allegation, with no documented evidence of investigation or interviews of involved staff or residents.
Citations (2)
F 0609: The facility did not report an allegation of abuse involving Resident #1 within two hours to the Administrator and State Survey Agency as required.
F 0610: The facility failed to thoroughly investigate an allegation of abuse for Resident #1, with no documented evidence of investigation or interviews.
Report Facts
Residents affected: 1
Date of abuse allegation: Nov 24, 2023
Date survey completed: Feb 8, 2024
Employees mentioned
| Name | Title | Context |
|---|---|---|
| Certified Nursing Assistant | Involved in alleged rough treatment of Resident #1 | |
| Licensed Practical Nurse #1 | Documented Resident #1 complaint and notified social work | |
| Social Worker #2 | Notified of abuse allegation and considered it an allegation of abuse | |
| Director of Social Work #1 | Responsible for resident grievances, unaware of allegation until 2/6/24 | |
| Registered Nurse #1 | Reported allegation to former Director of Nursing | |
| Former Administrator | Not notified of abuse allegation | |
| Acting Administrator | Unaware why allegation was not reported or investigated | |
| Director of Nursing | Newly employed, could not locate investigation documentation |
Inspection Report
Abbreviated Survey
Citations: 1
Date: Nov 21, 2023
Visit Reason
The visit was conducted as an abbreviated survey triggered by a complaint (Complaint #NY00322117) to assess whether the facility met professional standards of quality care.
Complaint Details
The survey was complaint-related, investigating Complaint #NY00322117. The complaint was substantiated as the facility failed to meet professional standards in medication administration for Resident #1.
Findings
The facility failed to ensure medications were administered according to policy for Resident #1, as medications were left unattended at the bedside and on the floor, and it was not verified that the resident swallowed the medications as ordered.
Citations (1)
10 NYCRR 415.11(c)(3)(i) The facility did not ensure medications were never left unattended at Resident #1's bedside and did not verify that the resident swallowed the medications before signing off on the Medication Administration Record.
Report Facts
Residents affected: 1
Employees mentioned
| Name | Title | Context |
|---|---|---|
| LPN #1 | Licensed Practical Nurse | Named in medication administration observation and interview regarding failure to verify medication ingestion. |
| Director of Nursing | Director of Nursing | Provided statements on medication administration policy and expectations. |
| LPN #4 | Unit Manager | Provided statements on medication administration and refusal. |
| Nurse Practitioner #1 | Nurse Practitioner | Provided statements on medication administration recommendations and notification requirements. |
Inspection Report
Complaint Investigation
Capacity: 60
Citations: 1
Date: Nov 21, 2023
Visit Reason
One Level 2 deficiency for services provided meet professional standards, corrected by January 12, 2024.
Findings
One Level 2 deficiency for services provided meet professional standards, corrected by January 12, 2024.
Citations (1)
Services provided meet professional standards
Inspection Report
Routine
Citations: 3
Date: Oct 3, 2022
Visit Reason
The inspection was a standard routine survey conducted from 9/27/22 through 10/3/22 to assess compliance with regulatory requirements related to resident care, medication management, infection control, and food service.
Findings
The facility failed to provide appropriate catheter care to prevent urinary tract infections for two residents, did not implement gradual dose reductions for psychotropic medications for one resident, and served food and drink at unsafe and unappetizing temperatures on two units.
Citations (3)
F 0690: The facility did not ensure appropriate care for residents with indwelling urinary catheters to prevent urinary tract infections. Catheter tubing and drainage bags were improperly handled and often touched the floor, increasing infection risk for Residents #106 and #120.
F 0758: The facility did not implement gradual dose reductions or behavioral interventions for psychotropic medications as clinically indicated. Resident #88 continued to receive antipsychotic medication without adequate indication or documented attempts to discontinue.
F 0804: The facility did not provide food and drink at safe and appetizing temperatures. Observations showed hot foods like lasagna were served below the required temperature and residents reported cold or lukewarm food and beverages on Units One and Two.
Report Facts
Physician order dosage: 100
Medication dosage: 25
Food temperature: 114
Food temperature: 121.1
Food temperature: 51
Food temperature: 70
Food temperature: 67
Food temperature: 125
Employees mentioned
| Name | Title | Context |
|---|---|---|
| LPN #1 | Licensed Practical Nurse | Interviewed regarding catheter care and infection control for Residents #106 and #120 |
| CNA #1 | Certified Nurse Aide | Observed and interviewed about catheter care and leg bag application for Resident #120 |
| RN #2 | Unit Manager | Interviewed about catheter tubing and drainage bag infection control responsibilities |
| RN #1 | Nurse Educator | Interviewed about nursing responsibilities for leg bag application and catheter care |
| Interim Director of Nursing | Infection Preventionist | Interviewed regarding catheter care policies and infection prevention |
| LPN #4 | Unit Manager | Described process for handling Consultant Pharmacist recommendations for Resident #88 |
| Consultant Pharmacist | Provided medication review and recommendation to discontinue Seroquel for Resident #88 | |
| MD | Medical Director | Interviewed regarding medication orders and discontinuation of Seroquel for Resident #88 |
| Registered Dietitian | RD | Interviewed about food temperature standards and observations during meal service |
Inspection Report
Complaint Investigation
Capacity: 60
Citations: 9
Date: Oct 3, 2022
Visit Reason
Multiple standard health and life safety code deficiencies, mostly Level 2, all corrected by November 25, 2022.
Findings
Multiple standard health and life safety code deficiencies, mostly Level 2, all corrected by November 25, 2022.
Citations (9)
Bowel/bladder incontinence, catheter, uti
Criminal history record check process
Department criminal history review
Free from unnec psychotropic meds/prn use
Nutritive value/appear, palatable/prefer temp
Alcohol based hand rub dispenser (abhr)
Electrical systems - essential electric syste
Gas equipment - precautions for handling oxyg
Subdivision of building spaces - smoke barrie
Inspection Report
Complaint Investigation
Citations: 5
Date: Nov 12, 2019
Visit Reason
The inspection was conducted as a complaint investigation regarding concerns about resident care, medication use, food service, and infection control at the facility.
Complaint Details
The complaint investigation (Complaint # NY00243378) focused on issues including inadequate personal hygiene care, unnecessary psychotropic medication use, food safety and quality concerns, improper food storage, and infection control lapses.
Findings
The facility was found deficient in providing adequate personal hygiene care, ensuring appropriate use of psychotropic medications, maintaining food safety and palatability, properly storing food items, and implementing effective infection prevention and control practices including proper linen handling and oxygen tubing management.
Citations (5)
F 0677: The facility failed to ensure residents dependent on staff for activities of daily living received necessary grooming and personal hygiene care, evidenced by a resident with long jagged fingernails with brown debris.
F 0758: The facility did not ensure residents' drug regimens were free from unnecessary psychotropic medications, specifically lacking adequate indication for Risperidone use in one resident.
F 0804: The facility failed to provide food and drink that was palatable, attractive, and served at safe appetizing temperatures, with food items served cold or dry in two units.
F 0812: The facility did not store and distribute food in accordance with professional standards, with outdated and undated food items found in a unit kitchenette.
F 0880: The facility failed to implement an infection prevention and control program, including improper linen handling with dirty linens placed on the floor and oxygen nasal cannula tubing stored on the floor without protective barriers.
Report Facts
Food temperature: 85
Food temperature: 100
Food temperature: 104.5
Nail length: 1
Oxygen flow rate: 2
Employees mentioned
| Name | Title | Context |
|---|---|---|
| CNA #11 | Certified Nursing Assistant | Mentioned in relation to nail care and forgetting to trim resident's nails |
| RN #1 | Unit Manager | Provided expectations for nail care and skin checks |
| Director of Nursing | Stated expectations for nail care and infection control practices | |
| Occupational Therapist | Provided education on nail care and contracture management | |
| Consultant Pharmacist | Recommended review of psychotropic medication necessity | |
| Food Service Director | Provided information on food temperature standards and food handling | |
| CNA #1 | Certified Nurse Aide | Commented on oxygen tubing storage practices |
| LPN #1 | Licensed Practical Nurse | Described oxygen tubing storage and change procedures |
| RN #6 | Registered Nurse | Commented on proper linen handling |
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