Inspection Reports for Emerald Glen Memory Care

3558 E McDowell Rd, Mesa, AZ 85213, United States, AZ, 85213

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Inspection Report Summary

The most recent inspection on December 20, 2024, found no deficiencies during the on-site compliance review. Earlier inspections, including a complaint investigation on September 21, 2023, identified deficiencies related to caregiver service provision, documentation, and service plan requirements. Inspectors cited issues with ensuring caregivers followed residents’ service plans, maintaining proper documentation of services provided, and including cognitive stimulation and encouragement to eat in service plans. The complaint investigation did not result in enforcement actions, and fines or license suspensions were not listed in the available reports. The facility appears to have addressed prior issues, as the latest inspection showed improvement with no deficiencies noted.

Deficiencies (last 2 years)

Deficiencies (over 2 years) 1.5 deficiencies/year

Deficiencies are regulatory violations found during state inspections.

59% better than Arizona average
Arizona average: 3.7 deficiencies/year

Deficiencies per year

4 3 2 1 0
2023
2024
Inspection Report Annual Inspection Capacity: 34 Deficiencies: 0 Dec 20, 2024
Visit Reason
No deficiencies were found during the on-site compliance inspection conducted on December 20, 2024.
Findings
No deficiencies were found during the on-site compliance inspection conducted on December 20, 2024.
Inspection Report Complaint Investigation Capacity: 34 Deficiencies: 3 Sep 21, 2023
Visit Reason
Three deficiencies found related to caregiver service provision, documentation, and service plan requirements during complaint investigation and annual compliance inspection.
Findings
Three deficiencies found related to caregiver service provision, documentation, and service plan requirements during complaint investigation and annual compliance inspection.
Complaint Details
Complaint AZ00190299
Deficiencies (3)
Description
C. A manager shall ensure that: 1. A caregiver or an assistant caregiver: a. Provides a resident with the assisted living services in the resident's service plan
C. A manager shall ensure that a resident's medical record contains: 11. Documentation of assisted living services provided to the resident
C. In addition to the requirements in R9-10-808(A)(3), a manager shall ensure that the service plan for a resident receiving directed care services includes cognitive stimulation and activities to maximize functioning and encouragement to eat meals and snacks

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